Vista - pop and smtp server not found

I'm trying to set up my outlook on Vista but it's saying that the pop server
and smtp server not found. I know it's correct because that's how it's set
up on our other computer that isn't Vista. Help please

The exact error messages would help.

This is usually caused by an anti-spam program or an anti-virus set to scan
email.

Turn off email scanning in your anti-virus. It provides no added
protection. After doing so it may be necessary to reset the server names in
OE.

The Other E-Mail Threat: File Corruption in Outlook Express
Published: November 18, 2004
By Tom Koch
http://www.microsoft.com/windows/IE/...orruption.mspx

Email scanning slows down Sending and Receiving, sometimes enough that OE
times out. Since some of the received messages have large (often virus)
attachments, which exasperates the problem.
Some Comcast users have found it necessary to totally uninstall Norton and
switch to the free AVG with mail scanning off. Norton invented email
scanning and here's what they say:

"Disabling Email Scanning does not leave you unprotected against viruses
that
are distributed as email attachments. Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments. Email Scanning is just another layer on top of this. To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions."
http://service1.symantec.com/SUPPORT...256c7500723cf0

"...your computer is protected if Auto-Protect is enabled. Auto-Protect
scans any incoming files, including email attachments, when the files are
saved to your hard drive."
http://service1.symantec.com/SUPPORT...01100907323806

"NAV provides multiple layers of protection. Email scanning is just one of
those layers. Even if you are not running Email Scanning, your computer is
protected against viruses that are distributed as email attachments by NAV
Auto-Protect. Auto-Protect will scan any incoming files, including email
attachments, as they are saved to your hard drive. To make sure that
Auto-Protect is providing the maximum protection, keep Auto-Protect enabled
and run LiveUpdate regularly to ensure that you have the most recent virus
definitions."
http://service1.symantec.com/SUPPORT...rc=bar_sch_nam

See also
http://help.expedient.com/mailnews/n...ntivirus.shtml

So Symantec used to say this often and clearly. The newer stuff doesn't
have the statement included as it was considered an embarrassment. If you
know anyone who programs for Norton try to get them to talk about it.

--
Frank Saunders, MS-MVP OE/WM
http://www.fjsmjs.com


"Julia" <Julia@discussions.microsoft.com> wrote in message
news:3C53A9DF-3889-4AED-831C-750CB41A2CDA@microsoft.com...
> I'm trying to set up my outlook on Vista but it's saying that the pop
> server
> and smtp server not found. I know it's correct because that's how it's
> set
> up on our other computer that isn't Vista. Help please

If it was correct (and you are actually connected to the internet), then it
would work.
Since it doesn't, it's not.
A bit more information might be helpful to determine your problem.
What service or ISP do you get mail through?

--
Maxwell Bluemeanie
----
"Julia" <Julia@discussions.microsoft.com> wrote in message
news:3C53A9DF-3889-4AED-831C-750CB41A2CDA@microsoft.com...
> I'm trying to set up my outlook on Vista but it's saying that the pop
> server
> and smtp server not found. I know it's correct because that's how it's
> set
> up on our other computer that isn't Vista. Help please

I have a question Max...I am trying to e-mail and i just usually use
hotmail...but to send attatchments i have to use window mail. When it asks
about pop3 and all that i get confused. My windows mail is
hheil@windstream.com and the e-mail i was trying to send it to is a
yahoo...what kind of servers would that be? do you know?

"Max" wrote:

> If it was correct (and you are actually connected to the internet), then it
> would work.
> Since it doesn't, it's not.
> A bit more information might be helpful to determine your problem.
> What service or ISP do you get mail through?
>
> --
> Maxwell Bluemeanie
> ----
> "Julia" <Julia@discussions.microsoft.com> wrote in message
> news:3C53A9DF-3889-4AED-831C-750CB41A2CDA@microsoft.com...
> > I'm trying to set up my outlook on Vista but it's saying that the pop
> > server
> > and smtp server not found. I know it's correct because that's how it's
> > set
> > up on our other computer that isn't Vista. Help please
>
>

It's a bit confusing, because 'Windstream.com" seems to have a number of
different types of accounts available:
http://www.windstream.com/support/faqs.aspx

One says this:
If you are an existing ValorNet Internet customer and plan to use your
existing e-mail address follow the steps below to update your account
information.
ValorNet
Incoming Mail Server: pop3.valornet.com
Outgoing Mail Server: smtp.valornet.com
Login Name Format: username@valornet.com
Configure E-mail Client
Outlook Express/Outlook 97 - 2000
1. Click "Tools>Accounts" on the menu bar.
2. Click the "Mail" tab on the Internet Accounts screen.
3. Select the account you would like to modify, and then click "Properties"
to modify the account information.
4. Select the "Servers" tab then update the account name with the full
domain name. Example: username@valornet.com

Another says this:
If your e-mail address ends with @windstream.net use the following e-mail
settings.
POP: pop.windstream.net
SMTP: smtp.windstream.net
smtp does require authentication
Let us help you configure your Outlook or Outlook Express e-mail client
automatically by visiting our Broadband Support Site. Click Here to visit
our Broadband Support Site.
If your e-mail address ends with @alltel.net use the following e-mail
settings.
POP: mail.alltel.net
SMTP: mail.alltel.net
smtp does not require authentication

And there are a few others.
Without knowing your configuration with them, I could only guess which would
be correct for you.
Perhaps you should call them from the numbers given on their support page to
find which servers you are supposed to use.
--
Maxwell Bluemeanie
----
"Heather" <Heather@discussions.microsoft.com> wrote in message
news:1C72E860-FD97-40B5-982B-D9C66EA2A5D9@microsoft.com...
>I have a question Max...I am trying to e-mail and i just usually use
> hotmail...but to send attatchments i have to use window mail. When it
> asks
> about pop3 and all that i get confused. My windows mail is
> hheil@windstream.com and the e-mail i was trying to send it to is a
> yahoo...what kind of servers would that be? do you know?
>

Actually that can't be the case because if I weren't connected to the
internet then I wouldn't be able to post here. I'll try Frank's suggestion

"Max" wrote:

> If it was correct (and you are actually connected to the internet), then it
> would work.
> Since it doesn't, it's not.
> A bit more information might be helpful to determine your problem.
> What service or ISP do you get mail through?
>
> --
> Maxwell Bluemeanie
> ----
> "Julia" <Julia@discussions.microsoft.com> wrote in message
> news:3C53A9DF-3889-4AED-831C-750CB41A2CDA@microsoft.com...
> > I'm trying to set up my outlook on Vista but it's saying that the pop
> > server
> > and smtp server not found. I know it's correct because that's how it's
> > set
> > up on our other computer that isn't Vista. Help please
>
>

As indicated by the OP's headers, her ISP is rr.com, aka Road Runner.

Gary VanderMolen

"Max" <max@home.com> wrote in message news:uGTedH%23YHHA.2316@TK2MSFTNGP04.phx.gbl...
> If it was correct (and you are actually connected to the internet), then it
> would work.
> Since it doesn't, it's not.
> A bit more information might be helpful to determine your problem.
> What service or ISP do you get mail through?
>
> --
> Maxwell Bluemeanie
> ----
> "Julia" <Julia@discussions.microsoft.com> wrote in message
> news:3C53A9DF-3889-4AED-831C-750CB41A2CDA@microsoft.com...
>> I'm trying to set up my outlook on Vista but it's saying that the pop
>> server
>> and smtp server not found. I know it's correct because that's how it's
>> set
>> up on our other computer that isn't Vista. Help please

"Frank Saunders, MS-MVP OE/WM" wrote:

> The exact error messages would help.
>
> This is usually caused by an anti-spam program or an anti-virus set to scan
> email.
>
> Turn off email scanning in your anti-virus. It provides no added
> protection. After doing so it may be necessary to reset the server names in
> OE.
>
> The Other E-Mail Threat: File Corruption in Outlook Express
> Published: November 18, 2004
> By Tom Koch
> http://www.microsoft.com/windows/IE/...orruption.mspx
>
> Email scanning slows down Sending and Receiving, sometimes enough that OE
> times out. Since some of the received messages have large (often virus)
> attachments, which exasperates the problem.
> Some Comcast users have found it necessary to totally uninstall Norton and
> switch to the free AVG with mail scanning off. Norton invented email
> scanning and here's what they say:
>
> "Disabling Email Scanning does not leave you unprotected against viruses
> that
> are distributed as email attachments. Norton AntiVirus Auto-Protect scans
> incoming files as they are saved to your hard drive, including email and
> email attachments. Email Scanning is just another layer on top of this. To
> make sure that Auto-Protect is providing the maximum protection, keep
> Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
> the most recent virus definitions."
> http://service1.symantec.com/SUPPORT...256c7500723cf0
>
> "...your computer is protected if Auto-Protect is enabled. Auto-Protect
> scans any incoming files, including email attachments, when the files are
> saved to your hard drive."
> http://service1.symantec.com/SUPPORT...01100907323806
>
> "NAV provides multiple layers of protection. Email scanning is just one of
> those layers. Even if you are not running Email Scanning, your computer is
> protected against viruses that are distributed as email attachments by NAV
> Auto-Protect. Auto-Protect will scan any incoming files, including email
> attachments, as they are saved to your hard drive. To make sure that
> Auto-Protect is providing the maximum protection, keep Auto-Protect enabled
> and run LiveUpdate regularly to ensure that you have the most recent virus
> definitions."
> http://service1.symantec.com/SUPPORT...rc=bar_sch_nam
>
> See also
> http://help.expedient.com/mailnews/n...ntivirus.shtml
>
> So Symantec used to say this often and clearly. The newer stuff doesn't
> have the statement included as it was considered an embarrassment. If you
> know anyone who programs for Norton try to get them to talk about it.
>
> --
> Frank Saunders, MS-MVP OE/WM
> http://www.fjsmjs.com
>
>
> "Julia" <Julia@discussions.microsoft.com> wrote in message
> news:3C53A9DF-3889-4AED-831C-750CB41A2CDA@microsoft.com...
> > I'm trying to set up my outlook on Vista but it's saying that the pop
> > server
> > and smtp server not found. I know it's correct because that's how it's
> > set
> > up on our other computer that isn't Vista. Help please
>
>
>

Would you please let me know the exact format for pop3 and smtp? thanks
Robert Hale

"Julia" wrote:

> I'm trying to set up my outlook on Vista but it's saying that the pop server
> and smtp server not found. I know it's correct because that's how it's set
> up on our other computer that isn't Vista. Help please

Generally speaking, only your ISP can tell you that. ISPs often have
a support web page that lists that information.

Gary VanderMolen

"Robert Hale" <RobertHale@discussions.microsoft.com> wrote in message news:B8C9A7DE-53C0-4DE5-8968-B7E585FB351F@microsoft.com...
> Would you please let me know the exact format for pop3 and smtp? thanks
> Robert Hale
>
> "Julia" wrote:
>
>> I'm trying to set up my outlook on Vista but it's saying that the pop server
>> and smtp server not found. I know it's correct because that's how it's set
>> up on our other computer that isn't Vista. Help please