I thank you very much of your suggestion regarding the compact message in WM
pop up window. I encounter the same problem, and have spent several days
chatting with HP tenical support without getting any explanations of the
source of the problem and its solution. I want to copy the entire MS
directory in Program Files and then delete it as you have suggested, but how
to get my mails back into WM after MS is re-installed. I have tried exporting
the mails but only get as far as selecting the export format and then could
not go any further. Your suggestion is very much appreciated.
For your information, a few years ago, I have exported my old mails in eml
file format, and after openning about a hundred of these old mail, the same
pop up window will appear every time I open an old mail. It means every time
I close the old mail is the same as closing the MS.
Thank you again.
"Gary VanderMolen" wrote:
> Sounds like the Windows Mail Message Store has been corrupted.
> One way to fix it is to delete the entire Windows Mail directory
> (C:\Users\YourName\AppData\Local\Microsoft\Windows Mail).
> Next time you start Windows Mail it will regenerate all the standard
> folders, but your stored emails will be gone. If there is anything valuable
> in there, you may want to save a copy of the Windows Mail directory
> before you delete it.
> Gary VanderMolen
> "Jack" <Jack@discussions.microsoft.com> wrote in message news:6A2A22C1-F9D6-4892-A6AA-F2A9186E2C8D@microsoft.com...
> > Hello Gary,
> > I have the same problem. And even after trying the WMUtil, it won't go
> > away. As this appears to be volume related, do you have any other
> > suggestions?
> > "Gary VanderMolen" wrote:
> >> Try the WMUtil utility program:
> >> http://www.oehelp.com/WMUtil/
> >> Gary VanderMolen
> >> "Mark" <firstname.lastname@example.org> wrote in message news:ODvMTg4ZHHA.2076@TK2MSFTNGP04.phx.gbl...
> >> > When I close the Windows Mail program, it prompts me with:
> >> > "Windows Mail can compact the message store. This may take up to a few
> >> > minutes. OK or Cancel"
> >> > When I click OK, then:
> >> > "Compacting the Windows Mail database" message appears, but a few seconds
> >> > later when the progress bar is about 50% done, the following message
> >> > appears:
> >> > "Windows Mail has stopped working."
> >> > And then:
> >> > "Check online for a solution and restart the program" or "Restart the
> >> > program."
> >> > Clicking on Problem Details reveals the following explanations:
> >> > Problem signature:
> >> > Problem Event Name: BEX
> >> > Application Name: WinMail.exe
> >> > Application Version: 6.0.6000.16386
> >> > Application Timestamp: 4549b0f9
> >> > Fault Module Name: StackHash_ea8f
> >> > Fault Module Version: 0.0.0.0
> >> > Fault Module Timestamp: 00000000
> >> > Exception Offset: 00000001
> >> > Exception Code: c0000005
> >> > Exception Data: 00000008
> >> > OS Version: 6.0.6000.2.0.0.768.3
> >> > Locale ID: 1033
> >> > Additional Information 1: ea8f
> >> > Additional Information 2: 0cc38d82a5cbf36977b21a87669d36c4
> >> > Additional Information 3: 1960
> >> > Additional Information 4: 0664d6129a7b254fb7d4319f387ac813
> >> >
> >> > And then a popup appears with the following message:
> >> > "Windows Mail was closed. To help protect your computer, Data Execution
> >> > Prevention has closed Windows Mail. Click to learn more."
> >> > When I click Cancel to the very first prompt , Windows Mail shuts down with
> >> > no problems.
> >> >
> >> > Mark