Can't deleate emails

06-06-2008

ok first highlight all emails and mark as unread.... then, move them to the
delete items folder. them empty the deleted items folder.

if that still doesn't work, sent them to the junk mail folder.

That's what I did, and they all disappeared.

"photo cop" wrote:

	Quote:
	> First problem I have had with Vista. I have a email that I have read and can > not delete it from the inbox. When I click delete I get an error message: > An unknown error has occurred. > > Any suggestions? HELP!

06-06-2008

We normally recommend download and installing this hotfix instead:

http://support.microsoft.com/default.aspx/kb/941090

Although it's labelled as for mail stuck in the Outbox, it also works in
other folders.

"rochester tech teacher" <rochester tech teacher@xxxxxx>
wrote in message news:86FF89E2-3339-4A5F-9B30-593106C2D744@xxxxxx

Quote:

> ok first highlight all emails and mark as unread.... then, move them to
> the
> delete items folder. them empty the deleted items folder.
>
> if that still doesn't work, sent them to the junk mail folder.
>
> That's what I did, and they all disappeared.
>
> "photo cop" wrote:
>

	Quote:
	>> First problem I have had with Vista. I have a email that I have read and >> can >> not delete it from the inbox. When I click delete I get an error >> message: >> An unknown error has occurred. >> >> Any suggestions? HELP!

06-17-2008

"PCDoc" wrote:

Quote:

> Hiya Anna, In Windows Vista Mail there is a Bug which affects The Deleted
> Items Folder. If you have emails in there you can not Delete, Type into the
> Microsoft Search Bar at the top of the Page the following, Download KB941090
> Update Press Enter. Just follow the Instructions, Once the Download is
> Complete, A Restart is Required. When your system has rebooted go to Windows
> Mail, Open the Deleted Items Folder Highlight the offending Error Message
> then just click Delete. This should solve the Problem.
>
> "Anna Mae, Ontario Canada" wrote:
>

Quote:

> > Hi Gary: unfortunately nothing will send out, so the e-mail account is
> > virtually held hostage.
> >
> > someone has suggested closing the windows mail to try to delete it. I seem
> > to be missing something, i don't think you can close the e-mail program and
> > perform any function in it...
> >
> > the search goes on to fix this.
> >
> >
> > "Gary VanderMolen" wrote:
> >

	Quote:
	> > > For now, just ignore it. > > > > > > Gary VanderMolen > > > > > > "photo cop" <photocop@xxxxxx> wrote in message news:88500EC7-3863-464E-8E3A-43940C4C3BBA@xxxxxx > > > > First problem I have had with Vista. I have a email that I have read and can > > > > not delete it from the inbox. When I click delete I get an error message: > > > > An unknown error has occurred. > > > > > > > > Any suggestions? HELP! > > >

PC Doc, your advice advice worked for me, thanks very much.

07-05-2008

"photo cop" wrote:

	Quote:
	> First problem I have had with Vista. I have a email that I have read and can > not delete it from the inbox. When I click delete I get an error message: > An unknown error has occurred. > > Any suggestions? HELP!

07-05-2008

In Windows Mail, unknown errors and undeletable messages are often
caused by interference from antivirus programs. What if any antivirus
programs do you have, and have you ever had a Norton or McAfee
antivirus program on that computer, even one of the trial versions
that often come already installed on new computers?

For a temporary fix, download and install this hotfix, with Windows
Mail not running:

http://support.microsoft.com/default.aspx/kb/941090

Although it's labelled as for mail stuck in the Outbox, it also works in
other folders. If you don't know whether you have a 32-bit version
of Vista or a 64-bit version, try the hotfix for the 32-bit version first.
The Vista SP1 update includes this hotfix and more, but takes longer
to install.

"JK2641" <JK2641@xxxxxx> wrote in message
news:E4F6F239-55C5-49A4-B4DB-DC2FF272077D@xxxxxx

Quote:

>
>
> "photo cop" wrote:
>

	Quote:
	>> First problem I have had with Vista. I have a email that I have read and >> can >> not delete it from the inbox. When I click delete I get an error >> message: >> An unknown error has occurred. >> >> Any suggestions? HELP!

07-22-2008

"photo cop" wrote:

	Quote:
	> First problem I have had with Vista. I have a email that I have read and can > not delete it from the inbox. When I click delete I get an error message: > An unknown error has occurred. > > Any suggestions? HELP!

07-22-2008

"photo cop" wrote:

	Quote:
	> First problem I have had with Vista. I have a email that I have read and can > not delete it from the inbox. When I click delete I get an error message: > An unknown error has occurred. > > Any suggestions? HELP!

**Brink** · 07-22-2008

Hello Margaret,

This will help show you how to fix the stuck undeletable email message problem in Windows Mail for all folders.

Installing the KB941090 update will just fix the problem for now. You must stop the cause to prevent it from happening again. Read the section titled "FIRST" in this tutorial about antivirus and other security programs to help prevent this from happening again, then install the KB941090 Microsoft Update in the section titled "SECOND" to fix and be able to delete the stuck message from the problem folder.

Windows Mail problems

Shawn

Quote:

Margaret

"photo cop" wrote:

Quote:

> First problem I have had with Vista. I have a email that I have read and can
> not delete it from the inbox. When I click delete I get an error message:
> An unknown error has occurred.
>
> Any suggestions? HELP!

07-30-2008

"mac" wrote:

Quote:

>
> "Cathy E." <Cathy E.@xxxxxx> wrote in message
> news:47CA1F76-271E-4C0C-B223-CC608EC5114B@xxxxxx

	Quote:
	> > > > Has this situation been rectified yet? I have an email from hell that > > will > > not go away!! > > thanks, > > Cathy E. > >

>
> Yes, A fix as been released by M$ to resolve the problem of undeletable
> mails:
>
> "Messages may be stuck in the Outbox when you use Windows Mail on a computer
> that is running Windows Vista"
>
> http://support.microsoft.com/default.aspx/kb/941090
>
> It works for all folders.
>
> --
> Regards Steve.
> MS-MVP : Mail.
> [DTS] UK.
>
>

07-30-2008

I am having the same problem. Cannot delete a msg in my inbox. What is the
fix if one is available?

"mac" wrote:

Quote:

>
> "Cathy E." <Cathy E.@xxxxxx> wrote in message
> news:47CA1F76-271E-4C0C-B223-CC608EC5114B@xxxxxx

	Quote:
	> > > > Has this situation been rectified yet? I have an email from hell that > > will > > not go away!! > > thanks, > > Cathy E. > >

>
> Yes, A fix as been released by M$ to resolve the problem of undeletable
> mails:
>
> "Messages may be stuck in the Outbox when you use Windows Mail on a computer
> that is running Windows Vista"
>
> http://support.microsoft.com/default.aspx/kb/941090
>
> It works for all folders.
>
> --
> Regards Steve.
> MS-MVP : Mail.
> [DTS] UK.
>
>

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