Can't deleate emails

First problem I have had with Vista. I have a email that I have read and can
not delete it from the inbox. When I click delete I get an error message:
An unknown error has occurred.

Any suggestions? HELP!

For now, just ignore it.

Gary VanderMolen

"photo cop" <photocop@discussions.microsoft.com> wrote in message news:88500EC7-3863-464E-8E3A-43940C4C3BBA@microsoft.com...
> First problem I have had with Vista. I have a email that I have read and can
> not delete it from the inbox. When I click delete I get an error message:
> An unknown error has occurred.
>
> Any suggestions? HELP!

Gary,

It spread to the Sent Mail folder too. Couldn't remove either sent mail or
that single email in my Inbox. Called Dell XPS tech support and within 15
min they solved the problem. Saved my important emails to a folder on
desktop and exported my address list to desktop. When in and opened the
Windows mail folder and deleted all of it's contents (Vista won't let you
delete the folder itself.) Rebooted and reinstalled the saved emails and the
address list. Worked...all stuck emails gone.

I did have to call my cable Internet provider to get infor for setting up
incoming and outgoing mail addresses but I too could have saved those...just
forgot.



"Gary VanderMolen" wrote:

> For now, just ignore it.
>
> Gary VanderMolen
>
> "photo cop" <photocop@discussions.microsoft.com> wrote in message news:88500EC7-3863-464E-8E3A-43940C4C3BBA@microsoft.com...
> > First problem I have had with Vista. I have a email that I have read and can
> > not delete it from the inbox. When I click delete I get an error message:
> > An unknown error has occurred.
> >
> > Any suggestions? HELP!
>

Yes, deleting the Windows Mail directory contents works,
but for how long? There is no guarantee that you won't have
to do that again and again.

Gary VanderMolen

"photo cop" <photocop@discussions.microsoft.com> wrote in message news:ABB01B9E-3344-43E9-8330-D51831376CBC@microsoft.com...
> Gary,
>
> It spread to the Sent Mail folder too. Couldn't remove either sent mail or
> that single email in my Inbox. Called Dell XPS tech support and within 15
> min they solved the problem. Saved my important emails to a folder on
> desktop and exported my address list to desktop. When in and opened the
> Windows mail folder and deleted all of it's contents (Vista won't let you
> delete the folder itself.) Rebooted and reinstalled the saved emails and the
> address list. Worked...all stuck emails gone.
>
> I did have to call my cable Internet provider to get infor for setting up
> incoming and outgoing mail addresses but I too could have saved those...just
> forgot.
>
>
>
> "Gary VanderMolen" wrote:
>
>> For now, just ignore it.
>>
>> Gary VanderMolen
>>
>> "photo cop" <photocop@discussions.microsoft.com> wrote in message news:88500EC7-3863-464E-8E3A-43940C4C3BBA@microsoft.com...
>> > First problem I have had with Vista. I have a email that I have read and can
>> > not delete it from the inbox. When I click delete I get an error message:
>> > An unknown error has occurred.
>> >
>> > Any suggestions? HELP!
>>

Gary,

Dell said they are having a lot of problem calls on this from Vista users so
I'm sure that Microsoft will have to "fix it" but who knows when. Now that I
know how to fix it, and it is a simple fix, who cares? Beats ignoring it!

BTW, for other Dell users, if you have the XPS series use the special phone
number that came with your computer for Tech Support...it comes from Canada.
My two tries to standard tech support went to India and were no help at all.

"Gary VanderMolen" wrote:

> Yes, deleting the Windows Mail directory contents works,
> but for how long? There is no guarantee that you won't have
> to do that again and again.
>
> Gary VanderMolen
>
> "photo cop" <photocop@discussions.microsoft.com> wrote in message news:ABB01B9E-3344-43E9-8330-D51831376CBC@microsoft.com...
> > Gary,
> >
> > It spread to the Sent Mail folder too. Couldn't remove either sent mail or
> > that single email in my Inbox. Called Dell XPS tech support and within 15
> > min they solved the problem. Saved my important emails to a folder on
> > desktop and exported my address list to desktop. When in and opened the
> > Windows mail folder and deleted all of it's contents (Vista won't let you
> > delete the folder itself.) Rebooted and reinstalled the saved emails and the
> > address list. Worked...all stuck emails gone.
> >
> > I did have to call my cable Internet provider to get infor for setting up
> > incoming and outgoing mail addresses but I too could have saved those...just
> > forgot.
> >
> >
> >
> > "Gary VanderMolen" wrote:
> >
> >> For now, just ignore it.
> >>
> >> Gary VanderMolen
> >>
> >> "photo cop" <photocop@discussions.microsoft.com> wrote in message news:88500EC7-3863-464E-8E3A-43940C4C3BBA@microsoft.com...
> >> > First problem I have had with Vista. I have a email that I have read and can
> >> > not delete it from the inbox. When I click delete I get an error message:
> >> > An unknown error has occurred.
> >> >
> >> > Any suggestions? HELP!
> >>
>

If it re-occurs, check your antivirus software. See
www.oehelp.com/OETips.aspx#3

steve

"photo cop" <photocop@discussions.microsoft.com> wrote in message
news:95D3B4BD-6515-4584-A8FC-B65113A63FE9@microsoft.com...
> Gary,
>
> Dell said they are having a lot of problem calls on this from Vista users
> so
> I'm sure that Microsoft will have to "fix it" but who knows when. Now
> that I
> know how to fix it, and it is a simple fix, who cares? Beats ignoring it!
>
> BTW, for other Dell users, if you have the XPS series use the special
> phone
> number that came with your computer for Tech Support...it comes from
> Canada.
> My two tries to standard tech support went to India and were no help at
> all.
>
> "Gary VanderMolen" wrote:
>
>> Yes, deleting the Windows Mail directory contents works,
>> but for how long? There is no guarantee that you won't have
>> to do that again and again.
>>
>> Gary VanderMolen
>>
>> "photo cop" <photocop@discussions.microsoft.com> wrote in message
>> news:ABB01B9E-3344-43E9-8330-D51831376CBC@microsoft.com...
>> > Gary,
>> >
>> > It spread to the Sent Mail folder too. Couldn't remove either sent
>> > mail or
>> > that single email in my Inbox. Called Dell XPS tech support and within
>> > 15
>> > min they solved the problem. Saved my important emails to a folder on
>> > desktop and exported my address list to desktop. When in and opened
>> > the
>> > Windows mail folder and deleted all of it's contents (Vista won't let
>> > you
>> > delete the folder itself.) Rebooted and reinstalled the saved emails
>> > and the
>> > address list. Worked...all stuck emails gone.
>> >
>> > I did have to call my cable Internet provider to get infor for setting
>> > up
>> > incoming and outgoing mail addresses but I too could have saved
>> > those...just
>> > forgot.
>> >
>> >
>> >
>> > "Gary VanderMolen" wrote:
>> >
>> >> For now, just ignore it.
>> >>
>> >> Gary VanderMolen
>> >>
>> >> "photo cop" <photocop@discussions.microsoft.com> wrote in message
>> >> news:88500EC7-3863-464E-8E3A-43940C4C3BBA@microsoft.com...
>> >> > First problem I have had with Vista. I have a email that I have
>> >> > read and can
>> >> > not delete it from the inbox. When I click delete I get an error
>> >> > message:
>> >> > An unknown error has occurred.
>> >> >
>> >> > Any suggestions? HELP!
>> >>
>>

Glad it worked out for you. Many users are not proficient enough
to move files around with Windows Explorer, let alone
knowing how to overcome the 'hidden' attribute.

Incidentally, I agree with you about India tech support. That was
one of the main reasons why I no longer purchase or recommend
Dell products.

Gary VanderMolen

"photo cop" <photocop@discussions.microsoft.com> wrote in message news:95D3B4BD-6515-4584-A8FC-B65113A63FE9@microsoft.com...
> Gary,
>
> Dell said they are having a lot of problem calls on this from Vista users so
> I'm sure that Microsoft will have to "fix it" but who knows when. Now that I
> know how to fix it, and it is a simple fix, who cares? Beats ignoring it!
>
> BTW, for other Dell users, if you have the XPS series use the special phone
> number that came with your computer for Tech Support...it comes from Canada.
> My two tries to standard tech support went to India and were no help at all.
>
> "Gary VanderMolen" wrote:
>
>> Yes, deleting the Windows Mail directory contents works,
>> but for how long? There is no guarantee that you won't have
>> to do that again and again.
>>
>> Gary VanderMolen
>>
>> "photo cop" <photocop@discussions.microsoft.com> wrote in message news:ABB01B9E-3344-43E9-8330-D51831376CBC@microsoft.com...
>> > Gary,
>> >
>> > It spread to the Sent Mail folder too. Couldn't remove either sent mail or
>> > that single email in my Inbox. Called Dell XPS tech support and within 15
>> > min they solved the problem. Saved my important emails to a folder on
>> > desktop and exported my address list to desktop. When in and opened the
>> > Windows mail folder and deleted all of it's contents (Vista won't let you
>> > delete the folder itself.) Rebooted and reinstalled the saved emails and the
>> > address list. Worked...all stuck emails gone.
>> >
>> > I did have to call my cable Internet provider to get infor for setting up
>> > incoming and outgoing mail addresses but I too could have saved those...just
>> > forgot.
>> >
>> >
>> >
>> > "Gary VanderMolen" wrote:
>> >
>> >> For now, just ignore it.
>> >>
>> >> Gary VanderMolen
>> >>
>> >> "photo cop" <photocop@discussions.microsoft.com> wrote in message news:88500EC7-3863-464E-8E3A-43940C4C3BBA@microsoft.com...
>> >> > First problem I have had with Vista. I have a email that I have read and can
>> >> > not delete it from the inbox. When I click delete I get an error message:
>> >> > An unknown error has occurred.
>> >> >
>> >> > Any suggestions? HELP!
>> >>
>>

Tried Clicking on message read than delete but did not work. Can delete
others & move them but not the one from DRF. Help

"photo cop" wrote:

> First problem I have had with Vista. I have a email that I have read and can
> not delete it from the inbox. When I click delete I get an error message:
> An unknown error has occurred.
>
> Any suggestions? HELP!

This should solve the problem! Very easy!

Left click once on the deleted items folder thats in the column on the left
side of the windows mail page, then right click on it once, then left click
on: empty "deleted items" folder, do the same thing if its the Junk E-mail
folder thats givin you the problem!(left click once on the Junk E-mail then
right click once, then left click the empty "junk E-mail" folder)

- jthom11

"photo cop" wrote:

> First problem I have had with Vista. I have a email that I have read and can
> not delete it from the inbox. When I click delete I get an error message:
> An unknown error has occurred.
>
> Any suggestions? HELP!

"jthom11" <jthom11@discussions.microsoft.com> wrote in message
news:4322E113-A026-475A-A2B1-9B49AF3153D2@microsoft.com...
> This should solve the problem! Very easy!
>
> Left click once on the deleted items folder thats in the column on the
> left
> side of the windows mail page, then right click on it once, then left
> click
> on: empty "deleted items" folder, do the same thing if its the Junk E-mail
> folder thats givin you the problem!(left click once on the Junk E-mail
> then
> right click once, then left click the empty "junk E-mail" folder)
>
> - jthom11
>
> "photo cop" wrote:
>
>> First problem I have had with Vista. I have a email that I have read and
>> can
>> not delete it from the inbox. When I click delete I get an error
>> message:
>> An unknown error has occurred.
>>
>> Any suggestions? HELP!


You sure are persistent with your advice on how to empty Junk and Deleted
items folders "jthom11", try answering the problem of emptying the Inbox, as
was requested?