Vista - Unable to delete email

Message Body Reads:
Message could not be displayed
Windows Mail encountered an unexpected problem while displaying this
message. Check your computer for low memory or low disk space and try again.

When you try to delete it an error message of:
An Unknown error has occurred.

Running Premier: 2GB MEM. 180GB HD.

Had same problem - with ghost emails that I could not delete and got unknown
error. I saw an earlier post that was "readable" and tried it tonight.
first - turn off scan emails in your Virus program
Close windows email
open task manager - processes Tab: end porcess for Winmail.exe Applications
Tab: end Task
Go to Start, All Programs, Accesories, Windows Explorer, Computer, Local
Disc (C), Users, Your name (or whatever you called yourself), AppData, Local,
Microsoft, Windows Mail.

Copy the whole Windows Mail folder to a disc or another location (desktop etc)
You may want to rename this file Windows Mail 2 (this is in case something
goes wrong)

Go back to original windows Mail Folder (see above - the one you just
copies) and locate the file named WindowsMail.MSMessageStore Delete this
file. Then delete the same file in the BackUp folder.

Close all windows and restart the computer.

The ghost email was gone. I was able to send, etc.
This worked for me. Hope it works for you......
And thankyou to Bernice who discovered this fix.




--
Montana


"tsand36" wrote:

> just encountered the exact same problem...things were working fine and then
> the error message started popping up. my dell laptop is brand new running
> vista premium and loads of memory/disk space.
>
> "Sherry" wrote:
>
> > Ditto here. I have a new Dell computer running Vista Premium with plenty of
> > ram and hd space. I have 24 emails in the Deleted Folder that I cannot delete
> > with Windows Mail. I wish I had OE back!
> >
> >
> >
> > "chrylwriter" wrote:
> >
> > > My computer is new with 2G RAM. Low memory or low disk space isn't an issue.
> > > There has to be a problem inherent with Windows Mail that causes this
> > > "Unknown Error" when attempting to use the Empty "Deleted Items" Folder.
> > >
> > > "tmerc65" wrote:
> > >
> > > > Message Body Reads:
> > > > Message could not be displayed
> > > > Windows Mail encountered an unexpected problem while displaying this
> > > > message. Check your computer for low memory or low disk space and try again.
> > > >
> > > > When you try to delete it an error message of:
> > > > An Unknown error has occurred.
> > > >
> > > > Running Premier: 2GB MEM. 180GB HD.
> > > >
> > > >

See the post by Judy entitled "RE: message will not delete or moved from Inbox".
It has the detailed procedure for fixing that problem
No guarantee that the problem won't come back.

As an alternate, you may want to use a different email program
such as Outlook or Thunderbird.

Gary VanderMolen

"binomiller" <binomiller@discussions.microsoft.com> wrote in message news:2EDFB65B-FDB3-4AC8-8365-5CEFC7276140@microsoft.com...
>I have the same problem and I have a new gateway laptop, same thing
> everything has been working fine until today and then my outbox gets stuck I
> can't delete anything and I can't send anything. Tried calling Mircosoft and
> got told they can't help unless i pay them $79.00. This thing is brand new
> and no help gateway customer service tried but they can't help either they
> don't know enough about this new system to help, and the guy I was talking to
> from gateway said microsoft gives them the run around. bout ready to take
> this thing back and get a mac.
>
> "tsand36" wrote:
>
>> just encountered the exact same problem...things were working fine and then
>> the error message started popping up. my dell laptop is brand new running
>> vista premium and loads of memory/disk space.
>>
>> "Sherry" wrote:
>>
>> > Ditto here. I have a new Dell computer running Vista Premium with plenty of
>> > ram and hd space. I have 24 emails in the Deleted Folder that I cannot delete
>> > with Windows Mail. I wish I had OE back!
>> >
>> >
>> >
>> > "chrylwriter" wrote:
>> >
>> > > My computer is new with 2G RAM. Low memory or low disk space isn't an issue.
>> > > There has to be a problem inherent with Windows Mail that causes this
>> > > "Unknown Error" when attempting to use the Empty "Deleted Items" Folder.
>> > >
>> > > "tmerc65" wrote:
>> > >
>> > > > Message Body Reads:
>> > > > Message could not be displayed
>> > > > Windows Mail encountered an unexpected problem while displaying this
>> > > > message. Check your computer for low memory or low disk space and try again.
>> > > >
>> > > > When you try to delete it an error message of:
>> > > > An Unknown error has occurred.
>> > > >
>> > > > Running Premier: 2GB MEM. 180GB HD.
>> > > >
>> > > >

See the post by Judy entitled "RE: message will not delete or moved from Inbox".
It has the detailed procedure for fixing that problem
No guarantee that the problem won't come back.

As an alternate, you may want to use a different email program
such as Outlook or Thunderbird.

Gary VanderMolen

"tsand36" <tsand36@discussions.microsoft.com> wrote in message news:6C40D196-9607-4EB2-9AC3-896CD314FA8C@microsoft.com...
> just encountered the exact same problem...things were working fine and then
> the error message started popping up. my dell laptop is brand new running
> vista premium and loads of memory/disk space.
>
> "Sherry" wrote:
>
>> Ditto here. I have a new Dell computer running Vista Premium with plenty of
>> ram and hd space. I have 24 emails in the Deleted Folder that I cannot delete
>> with Windows Mail. I wish I had OE back!
>>
>>
>>
>> "chrylwriter" wrote:
>>
>> > My computer is new with 2G RAM. Low memory or low disk space isn't an issue.
>> > There has to be a problem inherent with Windows Mail that causes this
>> > "Unknown Error" when attempting to use the Empty "Deleted Items" Folder.
>> >
>> > "tmerc65" wrote:
>> >
>> > > Message Body Reads:
>> > > Message could not be displayed
>> > > Windows Mail encountered an unexpected problem while displaying this
>> > > message. Check your computer for low memory or low disk space and try again.
>> > >
>> > > When you try to delete it an error message of:
>> > > An Unknown error has occurred.
>> > >
>> > > Running Premier: 2GB MEM. 180GB HD.
>> > >
>> > >

Comments interspersed:

"danalayn" <danalayn@discussions.microsoft.com> wrote in message news:2770E22D-EF39-4AB4-A827-DA4F0B6A701E@microsoft.com...
> I'm having the same problem. The email is in my Outbox and seems to be
> keeping other emails from sending. When I try to delete it I get the same
> error message. Now that we all know we hate Windows Mail, does anyone have a
> solution?

See the post by Judy entitled "RE: message will not delete or moved from Inbox".
It has the detailed procedure for fixing that problem.
No guarantee that the problem won't come back.

As an alternate, you may want to use a different email program
such as Outlook or Thunderbird.

> I love the Microsoft sends you to Communities to let us all work it
> out ourselves instead of sending us to a Help function with some actual
> answers!

To add insult to injury, I see Microsoft employees posting helpful
replies in some of the other newsgroups, like
microsoft.public.windows.vista.networking_sharing.
So far, no MS employee has dared to show up in this newsgroup.
It goes to show how much priority WinMail has with Microsoft.
--
Gary VanderMolen

First thing is to remove McAfee or Norton AV and antispam from the computer
if they exist. You may need to visit their website to fully uninstall the
product. Then get something less invasive. There are a number of free
antivirus programs, but with any you have to disable email scanning. See
www.oehelp.com/OETips.aspx#3

After that, the only solution so far is to wipe out the database. So go to
Tools | Options | Maintenance | Advanced | Store Folder to find the message
store location. Then move everything under that Windows Mail directory to
another directory. Then restart WinMail and it will open fresh with nothing
in the database. You can then add your accounts and if they work correctly
then you can use File | Import | Messages and choose WinMail format and
point to the directory to which you moved the files.

steve


"binomiller" <binomiller@discussions.microsoft.com> wrote in message
news:2EDFB65B-FDB3-4AC8-8365-5CEFC7276140@microsoft.com...
>I have the same problem and I have a new gateway laptop, same thing
> everything has been working fine until today and then my outbox gets stuck
> I
> can't delete anything and I can't send anything. Tried calling Mircosoft
> and
> got told they can't help unless i pay them $79.00. This thing is brand new
> and no help gateway customer service tried but they can't help either they
> don't know enough about this new system to help, and the guy I was talking
> to
> from gateway said microsoft gives them the run around. bout ready to take
> this thing back and get a mac.
>
> "tsand36" wrote:
>
>> just encountered the exact same problem...things were working fine and
>> then
>> the error message started popping up. my dell laptop is brand new running
>> vista premium and loads of memory/disk space.
>>
>> "Sherry" wrote:
>>
>> > Ditto here. I have a new Dell computer running Vista Premium with
>> > plenty of
>> > ram and hd space. I have 24 emails in the Deleted Folder that I cannot
>> > delete
>> > with Windows Mail. I wish I had OE back!
>> >
>> >
>> >
>> > "chrylwriter" wrote:
>> >
>> > > My computer is new with 2G RAM. Low memory or low disk space isn't an
>> > > issue.
>> > > There has to be a problem inherent with Windows Mail that causes this
>> > > "Unknown Error" when attempting to use the Empty "Deleted Items"
>> > > Folder.
>> > >
>> > > "tmerc65" wrote:
>> > >
>> > > > Message Body Reads:
>> > > > Message could not be displayed
>> > > > Windows Mail encountered an unexpected problem while displaying
>> > > > this
>> > > > message. Check your computer for low memory or low disk space and
>> > > > try again.
>> > > >
>> > > > When you try to delete it an error message of:
>> > > > An Unknown error has occurred.
>> > > >
>> > > > Running Premier: 2GB MEM. 180GB HD.
>> > > >
>> > > >

I followed Judy's instruction but the 24 emails are still with me. Grrrrr!

"Judy" wrote:

> Had same problem - with ghost emails that I could not delete and got unknown
> error. I saw an earlier post that was "readable" and tried it tonight.
> first - turn off scan emails in your Virus program
> Close windows email
> open task manager - processes Tab: end porcess for Winmail.exe Applications
> Tab: end Task
> Go to Start, All Programs, Accesories, Windows Explorer, Computer, Local
> Disc (C), Users, Your name (or whatever you called yourself), AppData, Local,
> Microsoft, Windows Mail.
>
> Copy the whole Windows Mail folder to a disc or another location (desktop etc)
> You may want to rename this file Windows Mail 2 (this is in case something
> goes wrong)
>
> Go back to original windows Mail Folder (see above - the one you just
> copies) and locate the file named WindowsMail.MSMessageStore Delete this
> file. Then delete the same file in the BackUp folder.
>
> Close all windows and restart the computer.
>
> The ghost email was gone. I was able to send, etc.
> This worked for me. Hope it works for you......
> And thankyou to Bernice who discovered this fix.
>
>
>
>
> --
> Montana
>
>
> "tsand36" wrote:
>
> > just encountered the exact same problem...things were working fine and then
> > the error message started popping up. my dell laptop is brand new running
> > vista premium and loads of memory/disk space.
> >
> > "Sherry" wrote:
> >
> > > Ditto here. I have a new Dell computer running Vista Premium with plenty of
> > > ram and hd space. I have 24 emails in the Deleted Folder that I cannot delete
> > > with Windows Mail. I wish I had OE back!
> > >
> > >
> > >
> > > "chrylwriter" wrote:
> > >
> > > > My computer is new with 2G RAM. Low memory or low disk space isn't an issue.
> > > > There has to be a problem inherent with Windows Mail that causes this
> > > > "Unknown Error" when attempting to use the Empty "Deleted Items" Folder.
> > > >
> > > > "tmerc65" wrote:
> > > >
> > > > > Message Body Reads:
> > > > > Message could not be displayed
> > > > > Windows Mail encountered an unexpected problem while displaying this
> > > > > message. Check your computer for low memory or low disk space and try again.
> > > > >
> > > > > When you try to delete it an error message of:
> > > > > An Unknown error has occurred.
> > > > >
> > > > > Running Premier: 2GB MEM. 180GB HD.
> > > > >
> > > > >

I have a new Gateway with 2 gig and after one week I have the same problem
and no prosect of a fix. I can not send email from this program but have to
go to the ISP site to send. No problem with receiving.

"tsand36" wrote:

> just encountered the exact same problem...things were working fine and then
> the error message started popping up. my dell laptop is brand new running
> vista premium and loads of memory/disk space.
>
> "Sherry" wrote:
>
> > Ditto here. I have a new Dell computer running Vista Premium with plenty of
> > ram and hd space. I have 24 emails in the Deleted Folder that I cannot delete
> > with Windows Mail. I wish I had OE back!
> >
> >
> >
> > "chrylwriter" wrote:
> >
> > > My computer is new with 2G RAM. Low memory or low disk space isn't an issue.
> > > There has to be a problem inherent with Windows Mail that causes this
> > > "Unknown Error" when attempting to use the Empty "Deleted Items" Folder.
> > >
> > > "tmerc65" wrote:
> > >
> > > > Message Body Reads:
> > > > Message could not be displayed
> > > > Windows Mail encountered an unexpected problem while displaying this
> > > > message. Check your computer for low memory or low disk space and try again.
> > > >
> > > > When you try to delete it an error message of:
> > > > An Unknown error has occurred.
> > > >
> > > > Running Premier: 2GB MEM. 180GB HD.
> > > >
> > > >

Hi, I checked out Judy's reply and went through the process and got to users
then my name and could not find the AppData anywhere in there......help
please. It appears neither Microsoft nor Dell feels responsible for this
issue. I have had my Laptop with Vista for two months and turns out it is
just an expensive paperweight....
Thanks for any help you would have for me.

"Gary VanderMolen" wrote:

> Comments interspersed:
>
> "danalayn" <danalayn@discussions.microsoft.com> wrote in message news:2770E22D-EF39-4AB4-A827-DA4F0B6A701E@microsoft.com...
> > I'm having the same problem. The email is in my Outbox and seems to be
> > keeping other emails from sending. When I try to delete it I get the same
> > error message. Now that we all know we hate Windows Mail, does anyone have a
> > solution?
>
> See the post by Judy entitled "RE: message will not delete or moved from Inbox".
> It has the detailed procedure for fixing that problem.
> No guarantee that the problem won't come back.
>
> As an alternate, you may want to use a different email program
> such as Outlook or Thunderbird.
>
> > I love the Microsoft sends you to Communities to let us all work it
> > out ourselves instead of sending us to a Help function with some actual
> > answers!
>
> To add insult to injury, I see Microsoft employees posting helpful
> replies in some of the other newsgroups, like
> microsoft.public.windows.vista.networking_sharing.
> So far, no MS employee has dared to show up in this newsgroup.
> It goes to show how much priority WinMail has with Microsoft.
> --
> Gary VanderMolen
>
>

In order to see AppData and other hidden folders, go to the
Folder Options applet in Control Panel, click the View tab,
and select "Show hidden files and folders."

Gary VanderMolen

"werjones" <werjones@discussions.microsoft.com> wrote in message news:348AAD32-4B58-4548-9FD6-932D769681E8@microsoft.com...
> Hi, I checked out Judy's reply and went through the process and got to users
> then my name and could not find the AppData anywhere in there......help
> please. It appears neither Microsoft nor Dell feels responsible for this
> issue. I have had my Laptop with Vista for two months and turns out it is
> just an expensive paperweight....
> Thanks for any help you would have for me.
>
> "Gary VanderMolen" wrote:
>
>> Comments interspersed:
>>
>> "danalayn" <danalayn@discussions.microsoft.com> wrote in message news:2770E22D-EF39-4AB4-A827-DA4F0B6A701E@microsoft.com...
>> > I'm having the same problem. The email is in my Outbox and seems to be
>> > keeping other emails from sending. When I try to delete it I get the same
>> > error message. Now that we all know we hate Windows Mail, does anyone have a
>> > solution?
>>
>> See the post by Judy entitled "RE: message will not delete or moved from Inbox".
>> It has the detailed procedure for fixing that problem.
>> No guarantee that the problem won't come back.
>>
>> As an alternate, you may want to use a different email program
>> such as Outlook or Thunderbird.
>>
>> > I love the Microsoft sends you to Communities to let us all work it
>> > out ourselves instead of sending us to a Help function with some actual
>> > answers!
>>
>> To add insult to injury, I see Microsoft employees posting helpful
>> replies in some of the other newsgroups, like
>> microsoft.public.windows.vista.networking_sharing.
>> So far, no MS employee has dared to show up in this newsgroup.
>> It goes to show how much priority WinMail has with Microsoft.
>> --
>> Gary VanderMolen
>>
>>