Vista - Windows Mail - Multiple accounts - receiving mail & POP3 problem

Hi,

Briefly...

We have Vista Ultimate installed and we are using Windows Mail. I have set
up two (2) separate personal accounts for my wife and I. Both are from the
same ISP. All SMTP and POP3 server settings were correctly added. No mistakes
were made.

We are sharing the same physical computer and are using one "family" profile
to avoid profile confusion. Internet connection is working smoothly so I
would rule that out straight away.

My own personal email account can connect with the mail server &
send/receive email as it should.

My wife's, however, cannot and provides us with the following error.

Account: 'mail.inet.fi (1)', Server: 'mail.inet.fi', Protocol: POP3, Server
Response: '-ERR [AUTH] invalid user or password', Port: 110, Secure(SSL): No,
Server Error: 0x800CCC90, Error Number: 0x800CCC92

From the above, it would depict that there's an authorization problem? Am I
correct in that assumption? What if the credentials I have already used for
her account are, in fact, ok? What can I actually do then? SSL is not needed
with our ISP. Remember, my own account from the same ISP works!?!?!

We are using Computer Associates security suite (without the anti-spam)
which contains Anti-virus, firewall, and spyware program. I have already
followed some common advice to disable the email scanning settings from the
anti-virus. I have re-created the email accounts after doing that and am
still encountering the same problem --> My account connects and receives
email and my wife's does not.

My question is twofold really...

1. Does anyone have (or has had) similar problems?
2. Does anyone have a possible solution for this issue?

Thanks in advance to anyone that can assist with this frustrating problem!

Warm regards from Finland!

YES!! I have a very similar problem when using 2 accounts, especially with
mail for my wife and I. If she is logged in and using the computer, she can
send and recieve mail w/out difficulty, but when she is logged off and I am
on the system, all her mail comes to my inbox..If no one is logged in, all
mail comes to my in-box, despite checking all pop-server and smtp server info
was correctly listed for each of us.. Very frustrating, also spell checker
will not work in windows mail, get some kind of error about "cannot find
english dictionary..or something similar..

"Jadecougar" wrote:

> Hi,
>
> Briefly...
>
> We have Vista Ultimate installed and we are using Windows Mail. I have set
> up two (2) separate personal accounts for my wife and I. Both are from the
> same ISP. All SMTP and POP3 server settings were correctly added. No mistakes
> were made.
>
> We are sharing the same physical computer and are using one "family" profile
> to avoid profile confusion. Internet connection is working smoothly so I
> would rule that out straight away.
>
> My own personal email account can connect with the mail server &
> send/receive email as it should.
>
> My wife's, however, cannot and provides us with the following error.
>
> Account: 'mail.inet.fi (1)', Server: 'mail.inet.fi', Protocol: POP3, Server
> Response: '-ERR [AUTH] invalid user or password', Port: 110, Secure(SSL): No,
> Server Error: 0x800CCC90, Error Number: 0x800CCC92
>
> From the above, it would depict that there's an authorization problem? Am I
> correct in that assumption? What if the credentials I have already used for
> her account are, in fact, ok? What can I actually do then? SSL is not needed
> with our ISP. Remember, my own account from the same ISP works!?!?!
>
> We are using Computer Associates security suite (without the anti-spam)
> which contains Anti-virus, firewall, and spyware program. I have already
> followed some common advice to disable the email scanning settings from the
> anti-virus. I have re-created the email accounts after doing that and am
> still encountering the same problem --> My account connects and receives
> email and my wife's does not.
>
> My question is twofold really...
>
> 1. Does anyone have (or has had) similar problems?
> 2. Does anyone have a possible solution for this issue?
>
> Thanks in advance to anyone that can assist with this frustrating problem!
>
> Warm regards from Finland!

My reaction is that your problem could be the Account Name not the
password. Check the instructions on the web site of your internet
service provider regarding sub-accounts. The Account Name in the
error report looks to be a system generated name to avoid creating
two identical file names.


--


Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

"Jadecougar" <Jadecougar@discussions.microsoft.com> wrote in message
news:CEFD5B19-C345-451E-BDB3-256A96A22CFF@microsoft.com...
> Hi,
>
> Briefly...
>
> We have Vista Ultimate installed and we are using Windows Mail. I
> have set
> up two (2) separate personal accounts for my wife and I. Both are
> from the
> same ISP. All SMTP and POP3 server settings were correctly added.
> No mistakes
> were made.
>
> We are sharing the same physical computer and are using one
> "family" profile
> to avoid profile confusion. Internet connection is working
> smoothly so I
> would rule that out straight away.
>
> My own personal email account can connect with the mail server &
> send/receive email as it should.
>
> My wife's, however, cannot and provides us with the following
> error.
>
> Account: 'mail.inet.fi (1)', Server: 'mail.inet.fi', Protocol:
> POP3, Server
> Response: '-ERR [AUTH] invalid user or password', Port: 110,
> Secure(SSL): No,
> Server Error: 0x800CCC90, Error Number: 0x800CCC92
>
> From the above, it would depict that there's an authorization
> problem? Am I
> correct in that assumption? What if the credentials I have already
> used for
> her account are, in fact, ok? What can I actually do then? SSL is
> not needed
> with our ISP. Remember, my own account from the same ISP
> works!?!?!
>
> We are using Computer Associates security suite (without the
> anti-spam)
> which contains Anti-virus, firewall, and spyware program. I have
> already
> followed some common advice to disable the email scanning settings
> from the
> anti-virus. I have re-created the email accounts after doing that
> and am
> still encountering the same problem --> My account connects and
> receives
> email and my wife's does not.
>
> My question is twofold really...
>
> 1. Does anyone have (or has had) similar problems?
> 2. Does anyone have a possible solution for this issue?
>
> Thanks in advance to anyone that can assist with this frustrating
> problem!
>
> Warm regards from Finland!

Wow, you have already covered all the suggestions I would have
had you try. Congrats on a very thorough write-up.
It's a real mystery why the mail server is not accepting your wife's
credentials. I presume your provider (Inet.fi) also has web mail
access, and you have tried your wife's credentials through the
web mail access?

The next test would be a temporary trial of an alternate email
program, such as Thunderbird. If it succeeds, this would
narrow the difficulty down to WinMail itself.

Gary VanderMolen

"Jadecougar" <Jadecougar@discussions.microsoft.com> wrote in message news:CEFD5B19-C345-451E-BDB3-256A96A22CFF@microsoft.com...
> Hi,
>
> Briefly...
>
> We have Vista Ultimate installed and we are using Windows Mail. I have set
> up two (2) separate personal accounts for my wife and I. Both are from the
> same ISP. All SMTP and POP3 server settings were correctly added. No mistakes
> were made.
>
> We are sharing the same physical computer and are using one "family" profile
> to avoid profile confusion. Internet connection is working smoothly so I
> would rule that out straight away.
>
> My own personal email account can connect with the mail server &
> send/receive email as it should.
>
> My wife's, however, cannot and provides us with the following error.
>
> Account: 'mail.inet.fi (1)', Server: 'mail.inet.fi', Protocol: POP3, Server
> Response: '-ERR [AUTH] invalid user or password', Port: 110, Secure(SSL): No,
> Server Error: 0x800CCC90, Error Number: 0x800CCC92
>
> From the above, it would depict that there's an authorization problem? Am I
> correct in that assumption? What if the credentials I have already used for
> her account are, in fact, ok? What can I actually do then? SSL is not needed
> with our ISP. Remember, my own account from the same ISP works!?!?!
>
> We are using Computer Associates security suite (without the anti-spam)
> which contains Anti-virus, firewall, and spyware program. I have already
> followed some common advice to disable the email scanning settings from the
> anti-virus. I have re-created the email accounts after doing that and am
> still encountering the same problem --> My account connects and receives
> email and my wife's does not.
>
> My question is twofold really...
>
> 1. Does anyone have (or has had) similar problems?
> 2. Does anyone have a possible solution for this issue?
>
> Thanks in advance to anyone that can assist with this frustrating problem!
>
> Warm regards from Finland!

brettskey43, I answered you under your original post "Multiple Identities..."

Gary VanderMolen

"brettskey43" <brettskey43@discussions.microsoft.com> wrote in message news:FAD3C1B8-E346-4795-AD5F-BDCB32F8D105@microsoft.com...
> YES!! I have a very similar problem when using 2 accounts, especially with
> mail for my wife and I. If she is logged in and using the computer, she can
> send and recieve mail w/out difficulty, but when she is logged off and I am
> on the system, all her mail comes to my inbox..If no one is logged in, all
> mail comes to my in-box, despite checking all pop-server and smtp server info
> was correctly listed for each of us.. Very frustrating, also spell checker
> will not work in windows mail, get some kind of error about "cannot find
> english dictionary..or something similar..

"brettskey43" <brettskey43@discussions.microsoft.com> wrote in message
news:FAD3C1B8-E346-4795-AD5F-BDCB32F8D105@microsoft.com...
> YES!! I have a very similar problem when using 2 accounts, especially with
> mail for my wife and I. If she is logged in and using the computer, she
> can
> send and recieve mail w/out difficulty, but when she is logged off and I
> am
> on the system, all her mail comes to my inbox..If no one is logged in, all
> mail comes to my in-box, despite checking all pop-server and smtp server
> info
> was correctly listed for each of us.. Very frustrating, also spell
> checker
> will not work in windows mail, get some kind of error about "cannot find
> english dictionary..or something similar..


Those are entirely different problems. Start your own thread.

--
Frank Saunders, MS-MVP OE/WM
http://www.fjsmjs.com
Answer in newsgroup. Don't expect an answer to email.

"Jadecougar" <Jadecougar@discussions.microsoft.com> wrote in message
news:CEFD5B19-C345-451E-BDB3-256A96A22CFF@microsoft.com...
> Hi,
>
> Briefly...
>
> We have Vista Ultimate installed and we are using Windows Mail. I have set
> up two (2) separate personal accounts for my wife and I. Both are from the
> same ISP. All SMTP and POP3 server settings were correctly added. No
> mistakes
> were made.
>
> We are sharing the same physical computer and are using one "family"
> profile
> to avoid profile confusion. Internet connection is working smoothly so I
> would rule that out straight away.
>
> My own personal email account can connect with the mail server &
> send/receive email as it should.
>
> My wife's, however, cannot and provides us with the following error.
>
> Account: 'mail.inet.fi (1)', Server: 'mail.inet.fi', Protocol: POP3,
> Server
> Response: '-ERR [AUTH] invalid user or password', Port: 110, Secure(SSL):
> No,
> Server Error: 0x800CCC90, Error Number: 0x800CCC92
>
> From the above, it would depict that there's an authorization problem? Am
> I
> correct in that assumption? What if the credentials I have already used
> for
> her account are, in fact, ok? What can I actually do then? SSL is not
> needed
> with our ISP. Remember, my own account from the same ISP works!?!?!
>
> We are using Computer Associates security suite (without the anti-spam)
> which contains Anti-virus, firewall, and spyware program. I have already
> followed some common advice to disable the email scanning settings from
> the
> anti-virus. I have re-created the email accounts after doing that and am
> still encountering the same problem --> My account connects and receives
> email and my wife's does not.

This is a tough one. I assume your checking of settings has included
verifying that both are using the same ports.

How do you connect to the Internet? Dial-up?

--
Frank Saunders, MS-MVP OE/WM
http://www.fjsmjs.com
Answer in newsgroup. Don't expect an answer to email.

Try removing your wife's mail account, close and reopen Winmail, and then
try adding it back again. If it still has the problem, try unchecking the
remember password box and submit the password manually and see if that
works.

steve

"Jadecougar" <Jadecougar@discussions.microsoft.com> wrote in message
news:CEFD5B19-C345-451E-BDB3-256A96A22CFF@microsoft.com...
> Hi,
>
> Briefly...
>
> We have Vista Ultimate installed and we are using Windows Mail. I have set
> up two (2) separate personal accounts for my wife and I. Both are from the
> same ISP. All SMTP and POP3 server settings were correctly added. No
> mistakes
> were made.
>
> We are sharing the same physical computer and are using one "family"
> profile
> to avoid profile confusion. Internet connection is working smoothly so I
> would rule that out straight away.
>
> My own personal email account can connect with the mail server &
> send/receive email as it should.
>
> My wife's, however, cannot and provides us with the following error.
>
> Account: 'mail.inet.fi (1)', Server: 'mail.inet.fi', Protocol: POP3,
> Server
> Response: '-ERR [AUTH] invalid user or password', Port: 110, Secure(SSL):
> No,
> Server Error: 0x800CCC90, Error Number: 0x800CCC92
>
> From the above, it would depict that there's an authorization problem? Am
> I
> correct in that assumption? What if the credentials I have already used
> for
> her account are, in fact, ok? What can I actually do then? SSL is not
> needed
> with our ISP. Remember, my own account from the same ISP works!?!?!
>
> We are using Computer Associates security suite (without the anti-spam)
> which contains Anti-virus, firewall, and spyware program. I have already
> followed some common advice to disable the email scanning settings from
> the
> anti-virus. I have re-created the email accounts after doing that and am
> still encountering the same problem --> My account connects and receives
> email and my wife's does not.
>
> My question is twofold really...
>
> 1. Does anyone have (or has had) similar problems?
> 2. Does anyone have a possible solution for this issue?
>
> Thanks in advance to anyone that can assist with this frustrating problem!
>
> Warm regards from Finland!