I recently purchased a new laptop with Windows Vista Home Premium. Ever
since, when using the Windows Mail feature, everytime I send an e-mail, the
recipient receives two e-mails. My ISP is Charter Cable. I e-mailed them and
they said it was my mail settings and gave me a link to the Microsoft home
page. I haven't been able to find any information to help. Does anyone have
any ideas on what I should do?

What antivirus program are you using? Configure it NOT to
scan email. See http://www.oehelp.com/OETips.aspx#3

Gary VanderMolen

"bille5717" <bille5717@discussions.microsoft.com> wrote in message news:3518E888-5497-43F3-A830-F86614AC578A@microsoft.com...
>I recently purchased a new laptop with Windows Vista Home Premium. Ever
> since, when using the Windows Mail feature, everytime I send an e-mail, the
> recipient receives two e-mails. My ISP is Charter Cable. I e-mailed them and
> they said it was my mail settings and gave me a link to the Microsoft home
> page. I haven't been able to find any information to help. Does anyone have
> any ideas on what I should do?

We are using Norton as our antivirus program.

"Gary VanderMolen" wrote:

> What antivirus program are you using? Configure it NOT to
> scan email. See http://www.oehelp.com/OETips.aspx#3
>
> Gary VanderMolen
>
> "bille5717" <bille5717@discussions.microsoft.com> wrote in message news:3518E888-5497-43F3-A830-F86614AC578A@microsoft.com...
> >I recently purchased a new laptop with Windows Vista Home Premium. Ever
> > since, when using the Windows Mail feature, everytime I send an e-mail, the
> > recipient receives two e-mails. My ISP is Charter Cable. I e-mailed them and
> > they said it was my mail settings and gave me a link to the Microsoft home
> > page. I haven't been able to find any information to help. Does anyone have
> > any ideas on what I should do?
>
>
>

And....?
Did you disable Norton's email scanning?

Gary VanderMolen

"bille5717" <bille5717@discussions.microsoft.com> wrote in message news:CC8CCC7C-3596-4BD8-964F-7227EFEE3CDA@microsoft.com...
> We are using Norton as our antivirus program.
>
> "Gary VanderMolen" wrote:
>
>> What antivirus program are you using? Configure it NOT to
>> scan email. See http://www.oehelp.com/OETips.aspx#3
>>
>> Gary VanderMolen
>>
>> "bille5717" <bille5717@discussions.microsoft.com> wrote in message news:3518E888-5497-43F3-A830-F86614AC578A@microsoft.com...
>> >I recently purchased a new laptop with Windows Vista Home Premium. Ever
>> > since, when using the Windows Mail feature, everytime I send an e-mail, the
>> > recipient receives two e-mails. My ISP is Charter Cable. I e-mailed them and
>> > they said it was my mail settings and gave me a link to the Microsoft home
>> > page. I haven't been able to find any information to help. Does anyone have
>> > any ideas on what I should do?
>>
>>
>>

I disabled it and sent myself an e-mail and still got 2.

"Gary VanderMolen" wrote:

> And....?
> Did you disable Norton's email scanning?
>
> Gary VanderMolen
>
> "bille5717" <bille5717@discussions.microsoft.com> wrote in message news:CC8CCC7C-3596-4BD8-964F-7227EFEE3CDA@microsoft.com...
> > We are using Norton as our antivirus program.
> >
> > "Gary VanderMolen" wrote:
> >
> >> What antivirus program are you using? Configure it NOT to
> >> scan email. See http://www.oehelp.com/OETips.aspx#3
> >>
> >> Gary VanderMolen
> >>
> >> "bille5717" <bille5717@discussions.microsoft.com> wrote in message news:3518E888-5497-43F3-A830-F86614AC578A@microsoft.com...
> >> >I recently purchased a new laptop with Windows Vista Home Premium. Ever
> >> > since, when using the Windows Mail feature, everytime I send an e-mail, the
> >> > recipient receives two e-mails. My ISP is Charter Cable. I e-mailed them and
> >> > they said it was my mail settings and gave me a link to the Microsoft home
> >> > page. I haven't been able to find any information to help. Does anyone have
> >> > any ideas on what I should do?
> >>
> >>
> >>
>
>
>

Sounds like your email account may have been corrupted by
the antivirus software. Create a new email account (Tools,
Accounts, Add), with the same settings as the existing account,
then delete the existing account, restart Windows Mail and try
sending again.

Gary VanderMolen

"bille5717" <bille5717@discussions.microsoft.com> wrote in message news:693C177A-AC4F-4D65-9321-01408CAC51E5@microsoft.com...
>I disabled it and sent myself an e-mail and still got 2.
>
> "Gary VanderMolen" wrote:
>
>> And....?
>> Did you disable Norton's email scanning?
>>
>> Gary VanderMolen
>>
>> "bille5717" <bille5717@discussions.microsoft.com> wrote in message news:CC8CCC7C-3596-4BD8-964F-7227EFEE3CDA@microsoft.com...
>> > We are using Norton as our antivirus program.
>> >
>> > "Gary VanderMolen" wrote:
>> >
>> >> What antivirus program are you using? Configure it NOT to
>> >> scan email. See http://www.oehelp.com/OETips.aspx#3
>> >>
>> >> Gary VanderMolen
>> >>
>> >> "bille5717" <bille5717@discussions.microsoft.com> wrote in message
>> >> news:3518E888-5497-43F3-A830-F86614AC578A@microsoft.com...
>> >> >I recently purchased a new laptop with Windows Vista Home Premium. Ever
>> >> > since, when using the Windows Mail feature, everytime I send an e-mail, the
>> >> > recipient receives two e-mails. My ISP is Charter Cable. I e-mailed them and
>> >> > they said it was my mail settings and gave me a link to the Microsoft home
>> >> > page. I haven't been able to find any information to help. Does anyone have
>> >> > any ideas on what I should do?
>> >>
>> >>
>> >>
>>
>>
>>

Completely remove uninstall Norton then install it again without the email scanning feature

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"bille5717" <bille5717@discussions.microsoft.com> wrote in message news:693C177A-AC4F-4D65-9321-01408CAC51E5@microsoft.com...
>I disabled it and sent myself an e-mail and still got 2.
>
> "Gary VanderMolen" wrote:
>
>> And....?
>> Did you disable Norton's email scanning?
>>
>> Gary VanderMolen
>>
>> "bille5717" <bille5717@discussions.microsoft.com> wrote in message news:CC8CCC7C-3596-4BD8-964F-7227EFEE3CDA@microsoft.com...
>> > We are using Norton as our antivirus program.
>> >
>> > "Gary VanderMolen" wrote:
>> >
>> >> What antivirus program are you using? Configure it NOT to
>> >> scan email. See http://www.oehelp.com/OETips.aspx#3
>> >>
>> >> Gary VanderMolen
>> >>
>> >> "bille5717" <bille5717@discussions.microsoft.com> wrote in message news:3518E888-5497-43F3-A830-F86614AC578A@microsoft.com...
>> >> >I recently purchased a new laptop with Windows Vista Home Premium. Ever
>> >> > since, when using the Windows Mail feature, everytime I send an e-mail, the
>> >> > recipient receives two e-mails. My ISP is Charter Cable. I e-mailed them and
>> >> > they said it was my mail settings and gave me a link to the Microsoft home
>> >> > page. I haven't been able to find any information to help. Does anyone have
>> >> > any ideas on what I should do?
>> >>
>> >>
>> >>
>>
>>
>>

When I went in to try your suggestion, I found that there was a second
account already set up with the same info. I deleted it and that seemed to
fix the problem. Thanks for your help.

"Gary VanderMolen" wrote:

> Sounds like your email account may have been corrupted by
> the antivirus software. Create a new email account (Tools,
> Accounts, Add), with the same settings as the existing account,
> then delete the existing account, restart Windows Mail and try
> sending again.
>
> Gary VanderMolen
>
> "bille5717" <bille5717@discussions.microsoft.com> wrote in message news:693C177A-AC4F-4D65-9321-01408CAC51E5@microsoft.com...
> >I disabled it and sent myself an e-mail and still got 2.
> >
> > "Gary VanderMolen" wrote:
> >
> >> And....?
> >> Did you disable Norton's email scanning?
> >>
> >> Gary VanderMolen
> >>
> >> "bille5717" <bille5717@discussions.microsoft.com> wrote in message news:CC8CCC7C-3596-4BD8-964F-7227EFEE3CDA@microsoft.com...
> >> > We are using Norton as our antivirus program.
> >> >
> >> > "Gary VanderMolen" wrote:
> >> >
> >> >> What antivirus program are you using? Configure it NOT to
> >> >> scan email. See http://www.oehelp.com/OETips.aspx#3
> >> >>
> >> >> Gary VanderMolen
> >> >>
> >> >> "bille5717" <bille5717@discussions.microsoft.com> wrote in message
> >> >> news:3518E888-5497-43F3-A830-F86614AC578A@microsoft.com...
> >> >> >I recently purchased a new laptop with Windows Vista Home Premium. Ever
> >> >> > since, when using the Windows Mail feature, everytime I send an e-mail, the
> >> >> > recipient receives two e-mails. My ISP is Charter Cable. I e-mailed them and
> >> >> > they said it was my mail settings and gave me a link to the Microsoft home
> >> >> > page. I haven't been able to find any information to help. Does anyone have
> >> >> > any ideas on what I should do?
> >> >>
> >> >>
> >> >>
> >>
> >>
> >>
>
>
>

Glad you got it resolved.

Gary VanderMolen

"bille5717" <bille5717@discussions.microsoft.com> wrote in message news:21EAA0F2-36C9-4D3B-9136-9D5CFA77DC35@microsoft.com...
> When I went in to try your suggestion, I found that there was a second
> account already set up with the same info. I deleted it and that seemed to
> fix the problem. Thanks for your help.
>
> "Gary VanderMolen" wrote:
>
>> Sounds like your email account may have been corrupted by
>> the antivirus software. Create a new email account (Tools,
>> Accounts, Add), with the same settings as the existing account,
>> then delete the existing account, restart Windows Mail and try
>> sending again.
>>
>> Gary VanderMolen
>>
>> "bille5717" <bille5717@discussions.microsoft.com> wrote in message news:693C177A-AC4F-4D65-9321-01408CAC51E5@microsoft.com...
>> >I disabled it and sent myself an e-mail and still got 2.
>> >
>> > "Gary VanderMolen" wrote:
>> >
>> >> And....?
>> >> Did you disable Norton's email scanning?
>> >>
>> >> Gary VanderMolen
>> >>
>> >> "bille5717" <bille5717@discussions.microsoft.com> wrote in message
>> >> news:CC8CCC7C-3596-4BD8-964F-7227EFEE3CDA@microsoft.com...
>> >> > We are using Norton as our antivirus program.
>> >> >
>> >> > "Gary VanderMolen" wrote:
>> >> >
>> >> >> What antivirus program are you using? Configure it NOT to
>> >> >> scan email. See http://www.oehelp.com/OETips.aspx#3
>> >> >>
>> >> >> Gary VanderMolen
>> >> >>
>> >> >> "bille5717" <bille5717@discussions.microsoft.com> wrote in message
>> >> >> news:3518E888-5497-43F3-A830-F86614AC578A@microsoft.com...
>> >> >> >I recently purchased a new laptop with Windows Vista Home Premium. Ever
>> >> >> > since, when using the Windows Mail feature, everytime I send an e-mail, the
>> >> >> > recipient receives two e-mails. My ISP is Charter Cable. I e-mailed them and
>> >> >> > they said it was my mail settings and gave me a link to the Microsoft home
>> >> >> > page. I haven't been able to find any information to help. Does anyone have
>> >> >> > any ideas on what I should do?
>> >> >>
>> >> >>
>> >> >>
>> >>
>> >>
>> >>
>>
>>
>>