Windows Vista Forums

Help: I can't delete message in my out box
  1. #1


    Jean qui découvre Vista! Guest

    Help: I can't delete message in my out box

    apparently my windows mail didn't shut down properly and one of my message in
    my out box is not displayed propely. When I want to delete it an error
    message pops in and I can not delete the message which creates a real problem
    because I am not anymore able to send message. Does any one know how to fix
    this?????



      My System SpecsSystem Spec

  2. #2


    David Guest

    RE: Help: I can't delete message in my out box

    Jean, try this. It worked for me.

    Open the email that is stuck in your 'Outbox'. Then click on 'Edit', then
    'Find', then 'Message'. A 'Find Message' box will open. Type in some unique
    identifier to locate the email that is hung up. I used the 'Subject' line.
    Once you input your unique identifier then click 'Find Now' on the right hand
    side. It should find your email and display it at the bottom of the 'Find
    Message' box. Then right click on it and choose 'Delete'. This may or may
    not fix your problem. However, it did fix mine. Good luck!

    "Jean qui découvre Vista!" wrote:

    > apparently my windows mail didn't shut down properly and one of my message in
    > my out box is not displayed propely. When I want to delete it an error
    > message pops in and I can not delete the message which creates a real problem
    > because I am not anymore able to send message. Does any one know how to fix
    > this?????


      My System SpecsSystem Spec

  3. #3


    Luc Guest

    Re: I can't delete message in my out box

    Jean qui découvre Vista! nous a déclaré

    > apparently my windows mail didn't shut down properly and one of my
    > message in my out box is not displayed propely. When I want to delete
    > it an error message pops in and I can not delete the message which
    > creates a real problem because I am not anymore able to send message.
    > Does any one know how to fix this?????


    Je t'ai déjÃ* répondu sur microsoft.public.fr.outlookexpress.
    http://www.microsoft.com/france/comm...1-bb03869d7f57

    --
    Cordialement,

    Luc Burnouf [MVP]

    adresse de réponse invalide
    pour me joindre --> http://www.mailfusible.com/?ag7Yk2DXNg


      My System SpecsSystem Spec

  4. #4


    jthom11 Guest

    RE: Help: I can't delete message in my out box

    This should solve the problem! Very easy!

    Left click once on the deleted items folder thats in the column on the left
    side of the windows mail page, then right click on it once, then left click
    on: empty "deleted items" folder, do the same thing if its the Junk E-mail
    folder thats givin you the problem!(left click once on the Junk E-mail then
    right click once, then left click the empty "junk E-mail" folder)

    - jthom11

    "Jean qui découvre Vista!" wrote:

    > apparently my windows mail didn't shut down properly and one of my message in
    > my out box is not displayed propely. When I want to delete it an error
    > message pops in and I can not delete the message which creates a real problem
    > because I am not anymore able to send message. Does any one know how to fix
    > this?????


      My System SpecsSystem Spec

  5. #5


    mac Guest

    Re: I can't delete message in my out box


    "Jean qui découvre Vista!" <JeanquidcouvreVista@discussions.microsoft.com>
    wrote in message news:09BC8382-9732-4133-A8BE-D4D125829A2F@microsoft.com...
    > apparently my windows mail didn't shut down properly and one of my message
    > in
    > my out box is not displayed propely. When I want to delete it an error
    > message pops in and I can not delete the message which creates a real
    > problem
    > because I am not anymore able to send message. Does any one know how to
    > fix
    > this?????


    This is a widespread problem in Windows Mail, and one where no fix is yet
    available from M$.
    The MVP's are not certain of the cause but have identified AV & Anti-Spam
    programs that scan email as being possible culprits?

    If you do remove your AV program I recommend using AVG Free from:
    http://free.grisoft.com/freeweb.php/...nti-virus-free
    YMMV?

    When you install it, so far into the install choose custom install, and
    remove the checkmark from email scan.


    The following is posted Courtesy of Dr Steve Cochran MVP:
    Site owner http://www.oehelp.com/

    First thing is to remove McAfee or Norton AV and antispam from the computer
    if they exist. You may need to visit their website to fully uninstall the
    product (for Norton see here:
    http://service1.symantec.com/SUPPORT...05033108162039.
    Then get something less invasive. There are a number of free
    antivirus programs, but with any you have to disable email scanning. See
    www.oehelp.com/OETips.aspx#3

    You can also try compacting and repairing the database using my WMUtil
    program (www.oehelp.com/WMUtil/).

    After that, the only solution so far is to wipe out the database. So go to
    Tools | Options | Advanced | Maintenance | Store Folder to find the message
    store location. Then move everything under that Windows Mail directory to
    another directory, so that the Windows Mail directory is completely empty.
    Then restart WinMail and it will open fresh with nothing
    in the database. You can then add your accounts and if they work correctly
    then you can drag messages from the directory to which you moved the files
    back into WinMail.

    When you move the message store, then the messages move with it. You can
    then drag them back into folders. See www.oehelp.com/backup.aspx#wm for
    backup details.


      My System SpecsSystem Spec

  6. #6


    mac Guest

    Re: Help: I can't delete message in my out box


    "jthom11" <jthom11@discussions.microsoft.com> wrote in message
    news:B2C2137E-FB86-4F7E-B4AE-FC2E5B94A9F1@microsoft.com...
    > This should solve the problem! Very easy!
    >
    > Left click once on the deleted items folder thats in the column on the
    > left
    > side of the windows mail page, then right click on it once, then left
    > click
    > on: empty "deleted items" folder, do the same thing if its the Junk E-mail
    > folder thats givin you the problem!(left click once on the Junk E-mail
    > then
    > right click once, then left click the empty "junk E-mail" folder)
    >
    > - jthom11
    >
    > "Jean qui découvre Vista!" wrote:
    >
    >> apparently my windows mail didn't shut down properly and one of my
    >> message in
    >> my out box is not displayed propely. When I want to delete it an error
    >> message pops in and I can not delete the message which creates a real
    >> problem
    >> because I am not anymore able to send message. Does any one know how to
    >> fix
    >> this?????



    You sure are persistent with your advice on how to empty Junk and Deleted
    items folders "jthom11", try answering the problem of emptying the Outbox,
    as was requested?


      My System SpecsSystem Spec

  7. #7


    DGuess Guest

    Re: I can't delete message in my out box


    Windows Mail has a newer (to them) form of database. Each email is stored

    separately.



    Do the following:



    1) Open Control Panel then select Folder Options.

    a) click on the Views tab

    b) Select "Show hidden files and folders"

    c) Uncheck "Hide extensions for known file types"

    d) click APPLY then OK.

    e) Close Control Panel



    2) From Windows Mail

    a) Click on the Tools menu

    b) click on Options

    c) click on the Advanced tab

    d) click the Maintenance button

    e) click the Store Folders button.

    f) make a note of the location of the message stores. It will be

    something like:

    C:\Users\<account name>\AppData\Local\Microsoft\Windows Mail

    g) close Windows Mail



    3) Open Windows Explorer



    When it opens, you will see a small black triangle next to the user account

    name. Click it to collapse it.



    For the following, the triangle will not appear till you put the mouse over

    the element in question.



    Move the mouse to the "Computer" line. A triangle will appear, click on it

    to expand it.



    You should see something like "Local Disk (C"



    Click on the triangle to expand it.



    Locate "Users" and click on the triangle next to it to expand it.



    Locate <username> and click on the triangle next to it to expand it.



    Locate "AppData" and click on the triangle next to it to expand it.



    Locate "Local" and click on the triangle next to it to expand it.

    Locate "Microsoft" and click on the triangle next to it to expand it.



    Now, in the right window pane, locate Windows Mail.

    Click on it.



    In the left window pane, scroll upward till you see "Local Disk (C"



    Now, in the right window pane, hold them left mouse button down on the

    Windows Mail folder.

    Drag it to the "Local Disk (C" and release the mouse button.

    Select MOVE Here.......



    Now, this may take a bit to get done, depending upon how much mail is there.

    Give it time.



    Now, when it's done, create a new folder name Windows Mail to replace the

    moved one in the

    C:\Users\<account name>\AppData\Local\Microsoft folder.



    Now start Windows Mail.

    It will be empty but that's no biggie.



    Create a couple of folders in Windows Mail and name them Old Mail, Old

    Sent.

    Click on the Old Mail folder to open it.





    Resize Windows Mail so you can see both Windows Explorer and Windows Mail.



    In the Windows Mail folder you will see a Local Folders folder, click the

    triangle to expand it.



    Locate the Inbox folder.

    In this folder you will see a lot of .eml files. These are the old emails.

    Drag and drop ONLY the .eml files to the Old Mail folder in Windows Mail.



    Do similar for Sent Items to the Old Sent folder.



    Now, see if Windows Mail works for you.

    "Jean qui découvre Vista!" <JeanquidcouvreVista@discussions.microsoft.com>
    wrote in message news:09BC8382-9732-4133-A8BE-D4D125829A2F@microsoft.com...
    > apparently my windows mail didn't shut down properly and one of my message
    > in
    > my out box is not displayed propely. When I want to delete it an error
    > message pops in and I can not delete the message which creates a real
    > problem
    > because I am not anymore able to send message. Does any one know how to
    > fix
    > this?????



      My System SpecsSystem Spec

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