Vista - Cannot delete messages

unknown error message occurred. Does someone have step by step solution?

Thanks!
Tony

Hi,

The actions below worked for me.

First make a backup copy of the Windows Mail folder (in Windows Explorer).

- close Windows Mail
- delete subdirectory Backup in Windows Mail folder
- delete the file WindowsMail.MSMessageStore in the Windows Mail folder (for
me its size was 118MB)
- start Windows Mail

Now Windows Mail will repair all your mails in a repaired mail folder. This
may take a while. After this you can move the repaired folders to the Local
Folders folder again.

Have fun,

Ron

"Tony Mares" wrote:

> unknown error message occurred. Does someone have step by step solution?
>
> Thanks!
> Tony

There is a update to my WMUtil program that he should try first if the
messages are in the outbox. See www.oehelp.com/WMUtil/ and click the "Clean
Outbox" button. One doesn't lose the database that way.

steve


"Ron" <Ron@discussions.microsoft.com> wrote in message
news:EE1D1707-5468-4488-B4F2-35477616B7D5@microsoft.com...
> Hi,
>
> The actions below worked for me.
>
> First make a backup copy of the Windows Mail folder (in Windows Explorer).
>
> - close Windows Mail
> - delete subdirectory Backup in Windows Mail folder
> - delete the file WindowsMail.MSMessageStore in the Windows Mail folder
> (for
> me its size was 118MB)
> - start Windows Mail
>
> Now Windows Mail will repair all your mails in a repaired mail folder.
> This
> may take a while. After this you can move the repaired folders to the
> Local
> Folders folder again.
>
> Have fun,
>
> Ron
>
> "Tony Mares" wrote:
>
>> unknown error message occurred. Does someone have step by step solution?
>>
>> Thanks!
>> Tony

< After this you can move the repaired folders to the Local
Folders folder again.>

How do I do that, please?

I've now got repaired files (in a folder bearing today's date) working
great, but new mail is still going into the original, bad folders above, and
I can't seem to delete them, move the new, good folders, or any combination
of the two.

Your help is appreciated.

Bill
"Ron" <Ron@discussions.microsoft.com> wrote in message
news:EE1D1707-5468-4488-B4F2-35477616B7D5@microsoft.com...
> Hi,
>
> The actions below worked for me.
>
> First make a backup copy of the Windows Mail folder (in Windows Explorer).
>
> - close Windows Mail
> - delete subdirectory Backup in Windows Mail folder
> - delete the file WindowsMail.MSMessageStore in the Windows Mail folder
> (for
> me its size was 118MB)
> - start Windows Mail
>
> Now Windows Mail will repair all your mails in a repaired mail folder.
> This
> may take a while. After this you can move the repaired folders to the
> Local
> Folders folder again.
>
> Have fun,
>
> Ron
>
> "Tony Mares" wrote:
>
>> unknown error message occurred. Does someone have step by step solution?
>>
>> Thanks!
>> Tony

I'm having the same problem. I downloaded and ran the utility software, but
it did not resolve it. I'm still getting a popup stating that I have an
unsent message. In my outbox, the message recipient and subject are listed,
but there is no actual message. When I try to delete, I also get the unknown
error message. Any other suggestions?

Chris

"Steve Cochran" wrote:

> There is a update to my WMUtil program that he should try first if the
> messages are in the outbox. See www.oehelp.com/WMUtil/ and click the "Clean
> Outbox" button. One doesn't lose the database that way.
>
> steve
>
>
> "Ron" <Ron@discussions.microsoft.com> wrote in message
> news:EE1D1707-5468-4488-B4F2-35477616B7D5@microsoft.com...
> > Hi,
> >
> > The actions below worked for me.
> >
> > First make a backup copy of the Windows Mail folder (in Windows Explorer).
> >
> > - close Windows Mail
> > - delete subdirectory Backup in Windows Mail folder
> > - delete the file WindowsMail.MSMessageStore in the Windows Mail folder
> > (for
> > me its size was 118MB)
> > - start Windows Mail
> >
> > Now Windows Mail will repair all your mails in a repaired mail folder.
> > This
> > may take a while. After this you can move the repaired folders to the
> > Local
> > Folders folder again.
> >
> > Have fun,
> >
> > Ron
> >
> > "Tony Mares" wrote:
> >
> >> unknown error message occurred. Does someone have step by step solution?
> >>
> >> Thanks!
> >> Tony
>

The discussion so far relates to not being able to delete a message from the
outbox. My problem is concerned with a message in the Inbox which cannot be
deleted.It is the only message in the Inbox.

"non" wrote:

> < After this you can move the repaired folders to the Local
> Folders folder again.>
>
> How do I do that, please?
>
> I've now got repaired files (in a folder bearing today's date) working
> great, but new mail is still going into the original, bad folders above, and
> I can't seem to delete them, move the new, good folders, or any combination
> of the two.
>
> Your help is appreciated.
>
> Bill
> "Ron" <Ron@discussions.microsoft.com> wrote in message
> news:EE1D1707-5468-4488-B4F2-35477616B7D5@microsoft.com...
> > Hi,
> >
> > The actions below worked for me.
> >
> > First make a backup copy of the Windows Mail folder (in Windows Explorer).
> >
> > - close Windows Mail
> > - delete subdirectory Backup in Windows Mail folder
> > - delete the file WindowsMail.MSMessageStore in the Windows Mail folder
> > (for
> > me its size was 118MB)
> > - start Windows Mail
> >
> > Now Windows Mail will repair all your mails in a repaired mail folder.
> > This
> > may take a while. After this you can move the repaired folders to the
> > Local
> > Folders folder again.
> >
> > Have fun,
> >
> > Ron
> >
> > "Tony Mares" wrote:
> >
> >> unknown error message occurred. Does someone have step by step solution?
> >>
> >> Thanks!
> >> Tony
>
>

Frankly, at this point I would not go to extremes for an undeletable
message that is in any folder but the Outbox. The Outbox problem
can prevent all sending, which makes the email program practically
worthless. Stuck Inbox messages can be ignored, assuming they
can't be deleted or moved. As always, you should take measures
to prevent additional stuck messages by taking the antivirus advice
that has been offered here numerous times.

Gary VanderMolen

"Eileen" <Eileen@discussions.microsoft.com> wrote in message news:49E25555-9672-45BD-A0E6-647190D62F95@microsoft.com...
> The discussion so far relates to not being able to delete a message from the
> outbox. My problem is concerned with a message in the Inbox which cannot be
> deleted.It is the only message in the Inbox.
>
> "non" wrote:
>
>> < After this you can move the repaired folders to the Local
>> Folders folder again.>
>>
>> How do I do that, please?
>>
>> I've now got repaired files (in a folder bearing today's date) working
>> great, but new mail is still going into the original, bad folders above, and
>> I can't seem to delete them, move the new, good folders, or any combination
>> of the two.
>>
>> Your help is appreciated.
>>
>> Bill
>> "Ron" <Ron@discussions.microsoft.com> wrote in message
>> news:EE1D1707-5468-4488-B4F2-35477616B7D5@microsoft.com...
>> > Hi,
>> >
>> > The actions below worked for me.
>> >
>> > First make a backup copy of the Windows Mail folder (in Windows Explorer).
>> >
>> > - close Windows Mail
>> > - delete subdirectory Backup in Windows Mail folder
>> > - delete the file WindowsMail.MSMessageStore in the Windows Mail folder
>> > (for
>> > me its size was 118MB)
>> > - start Windows Mail
>> >
>> > Now Windows Mail will repair all your mails in a repaired mail folder.
>> > This
>> > may take a while. After this you can move the repaired folders to the
>> > Local
>> > Folders folder again.
>> >
>> > Have fun,
>> >
>> > Ron
>> >
>> > "Tony Mares" wrote:
>> >
>> >> unknown error message occurred. Does someone have step by step solution?
>> >>
>> >> Thanks!
>> >> Tony
>>
>>

Ron's advice worked for me, up to the last point: "After this you can move
the repaired folders to the Local Folders folder again." I can't figure out
how do do that. Can Ron (or someone) advise. Thanks.

"non" <nob@nob.com> wrote in message
news:OasqucajHHA.5052@TK2MSFTNGP05.phx.gbl...
>< After this you can move the repaired folders to the Local
> Folders folder again.>
>
> How do I do that, please?
>
> I've now got repaired files (in a folder bearing today's date) working
> great, but new mail is still going into the original, bad folders above,
> and I can't seem to delete them, move the new, good folders, or any
> combination of the two.
>
> Your help is appreciated.
>
> Bill
> "Ron" <Ron@discussions.microsoft.com> wrote in message
> news:EE1D1707-5468-4488-B4F2-35477616B7D5@microsoft.com...
>> Hi,
>>
>> The actions below worked for me.
>>
>> First make a backup copy of the Windows Mail folder (in Windows
>> Explorer).
>>
>> - close Windows Mail
>> - delete subdirectory Backup in Windows Mail folder
>> - delete the file WindowsMail.MSMessageStore in the Windows Mail folder
>> (for
>> me its size was 118MB)
>> - start Windows Mail
>>
>> Now Windows Mail will repair all your mails in a repaired mail folder.
>> This
>> may take a while. After this you can move the repaired folders to the
>> Local
>> Folders folder again.
>>
>> Have fun,
>>
>> Ron
>>
>> "Tony Mares" wrote:
>>
>>> unknown error message occurred. Does someone have step by step solution?
>>>
>>> Thanks!
>>> Tony
>

Mark it as read and see if it will delete. If it won't just ignore it. The
fix is potentially worse that the problem.

--
Frank Saunders, MS-MVP OE/WM
http://www.fjsmjs.com


"Eileen" <Eileen@discussions.microsoft.com> wrote in message
news:49E25555-9672-45BD-A0E6-647190D62F95@microsoft.com...
> The discussion so far relates to not being able to delete a message from
> the
> outbox. My problem is concerned with a message in the Inbox which cannot
> be
> deleted.It is the only message in the Inbox.
>
> "non" wrote:
>
>> < After this you can move the repaired folders to the Local
>> Folders folder again.>
>>
>> How do I do that, please?
>>
>> I've now got repaired files (in a folder bearing today's date) working
>> great, but new mail is still going into the original, bad folders above,
>> and
>> I can't seem to delete them, move the new, good folders, or any
>> combination
>> of the two.
>>
>> Your help is appreciated.
>>
>> Bill
>> "Ron" <Ron@discussions.microsoft.com> wrote in message
>> news:EE1D1707-5468-4488-B4F2-35477616B7D5@microsoft.com...
>> > Hi,
>> >
>> > The actions below worked for me.
>> >
>> > First make a backup copy of the Windows Mail folder (in Windows
>> > Explorer).
>> >
>> > - close Windows Mail
>> > - delete subdirectory Backup in Windows Mail folder
>> > - delete the file WindowsMail.MSMessageStore in the Windows Mail folder
>> > (for
>> > me its size was 118MB)
>> > - start Windows Mail
>> >
>> > Now Windows Mail will repair all your mails in a repaired mail folder.
>> > This
>> > may take a while. After this you can move the repaired folders to the
>> > Local
>> > Folders folder again.
>> >
>> > Have fun,
>> >
>> > Ron
>> >
>> > "Tony Mares" wrote:
>> >
>> >> unknown error message occurred. Does someone have step by step
>> >> solution?
>> >>
>> >> Thanks!
>> >> Tony
>>
>>

When you clicked on the Clear Outbox button, did you get a messagebox that
said it was successful?

steve

"Chris" <Chris@discussions.microsoft.com> wrote in message
news:4E94517F-30AB-46A7-ADC1-6D7834BB38F0@microsoft.com...
> I'm having the same problem. I downloaded and ran the utility software,
> but
> it did not resolve it. I'm still getting a popup stating that I have an
> unsent message. In my outbox, the message recipient and subject are
> listed,
> but there is no actual message. When I try to delete, I also get the
> unknown
> error message. Any other suggestions?
>
> Chris
>
> "Steve Cochran" wrote:
>
>> There is a update to my WMUtil program that he should try first if the
>> messages are in the outbox. See www.oehelp.com/WMUtil/ and click the
>> "Clean
>> Outbox" button. One doesn't lose the database that way.
>>
>> steve
>>
>>
>> "Ron" <Ron@discussions.microsoft.com> wrote in message
>> news:EE1D1707-5468-4488-B4F2-35477616B7D5@microsoft.com...
>> > Hi,
>> >
>> > The actions below worked for me.
>> >
>> > First make a backup copy of the Windows Mail folder (in Windows
>> > Explorer).
>> >
>> > - close Windows Mail
>> > - delete subdirectory Backup in Windows Mail folder
>> > - delete the file WindowsMail.MSMessageStore in the Windows Mail folder
>> > (for
>> > me its size was 118MB)
>> > - start Windows Mail
>> >
>> > Now Windows Mail will repair all your mails in a repaired mail folder.
>> > This
>> > may take a while. After this you can move the repaired folders to the
>> > Local
>> > Folders folder again.
>> >
>> > Have fun,
>> >
>> > Ron
>> >
>> > "Tony Mares" wrote:
>> >
>> >> unknown error message occurred. Does someone have step by step
>> >> solution?
>> >>
>> >> Thanks!
>> >> Tony
>>