Hi,

I have been able to send lots of different people email today but every time
I try to send to this one person it fails to go out. I even copied and
pasted the contents into a brand new email but still no go. Any
suggestions?



Thanks,
Nancy

Any error message? If so, copy it and paste into a reply here.

Gary VanderMolen

"Nancy" <nospamplease@comcast.net> wrote in message news:OK6KhB3jHHA.4112@TK2MSFTNGP04.phx.gbl...
> Hi,
>
> I have been able to send lots of different people email today but every time I try to send to this one person it fails to go
> out. I even copied and pasted the contents into a brand new email but still no go. Any suggestions?
>
> Thanks,
> Nancy

Hi Gary,

Here's most of what it said ... without the personal email addresses ..."The
message could not be sent. The authentication setting might not be correct
for your outgoing e-mail [SMTP] server. For help solving this problem, go to
Help, search for "Troubleshoot Windows Mail", and read the "I'm having
problems sending e-mail" section. If you need help determining the proper
server settings, please contact your e-mail service provider.

.... Protocol: SMTP, Server Response: '551 not our customer', Port: 25,
Secure(SSL): No, Server Error: 551, Error Number: 0x800CCC79"

I had just written to them this afternoon with no problem but later in the
day it just won't go.
"Gary VanderMolen" <gary@NoMail.invalid> wrote in message
news:umvpMW3jHHA.5024@TK2MSFTNGP06.phx.gbl...
> Any error message? If so, copy it and paste into a reply here.
>
> Gary VanderMolen
>
> "Nancy" <nospamplease@comcast.net> wrote in message
> news:OK6KhB3jHHA.4112@TK2MSFTNGP04.phx.gbl...
>> Hi,
>>
>> I have been able to send lots of different people email today but every
>> time I try to send to this one person it fails to go out. I even copied
>> and pasted the contents into a brand new email but still no go. Any
>> suggestions?
>>
>> Thanks,
>> Nancy
>
>

Unfortunately you removed some critical information from the
error message, the server name. So I'll give it my best guess.

I see your ISP is Comcast. Make sure your settings are identical
to what Comcast says they should be:
http://www.comcast.net/help/faq/inde...=Emailtop17686
Note in particular the use of port 587, which is contrary to what
you have (port 25).

Gary VanderMolen

"Nancy" <nospamplease@comcast.net> wrote in message news:%238xGA43jHHA.3512@TK2MSFTNGP06.phx.gbl...
> Hi Gary,
>
> Here's most of what it said ... without the personal email addresses ..."The message could not be sent. The authentication
> setting might not be correct for your outgoing e-mail [SMTP] server. For help solving this problem, go to Help, search for
> "Troubleshoot Windows Mail", and read the "I'm having problems sending e-mail" section. If you need help determining the proper
> server settings, please contact your e-mail service provider.
>
> ... Protocol: SMTP, Server Response: '551 not our customer', Port: 25, Secure(SSL): No, Server Error: 551, Error Number:
> 0x800CCC79"
>
> I had just written to them this afternoon with no problem but later in the day it just won't go.
> "Gary VanderMolen" <gary@NoMail.invalid> wrote in message news:umvpMW3jHHA.5024@TK2MSFTNGP06.phx.gbl...
>> Any error message? If so, copy it and paste into a reply here.
>>
>> Gary VanderMolen
>>
>> "Nancy" <nospamplease@comcast.net> wrote in message news:OK6KhB3jHHA.4112@TK2MSFTNGP04.phx.gbl...
>>> Hi,
>>>
>>> I have been able to send lots of different people email today but every time I try to send to this one person it fails to go
>>> out. I even copied and pasted the contents into a brand new email but still no go. Any suggestions?
>>>
>>> Thanks,
>>> Nancy

Hi Gary,

Thanks for the help however this is not making matters better. Both the
person I am trying to send to, and myself are Comcast. In fact I changed
the setting to port 587 and then nothing would go out. Even the one email
in question. I changed it back to 25 and at least the rest went out ...
just not the one email. This is not making sense to me. How could that
number respond differently to different people I try to send to? AND how
could it be fine yesterday at one point and change without me doing a thing
to it, a few hours later?

Thanks again,
Nancy
"Gary VanderMolen" <gary@NoMail.invalid> wrote in message
news:%236EBpe4jHHA.3264@TK2MSFTNGP04.phx.gbl...
> Unfortunately you removed some critical information from the
> error message, the server name. So I'll give it my best guess.
>
> I see your ISP is Comcast. Make sure your settings are identical
> to what Comcast says they should be:
> http://www.comcast.net/help/faq/inde...=Emailtop17686
> Note in particular the use of port 587, which is contrary to what
> you have (port 25).
>
> Gary VanderMolen
>
> "Nancy" <nospamplease@comcast.net> wrote in message
> news:%238xGA43jHHA.3512@TK2MSFTNGP06.phx.gbl...
>> Hi Gary,
>>
>> Here's most of what it said ... without the personal email addresses
>> ..."The message could not be sent. The authentication setting might not
>> be correct for your outgoing e-mail [SMTP] server. For help solving this
>> problem, go to Help, search for "Troubleshoot Windows Mail", and read the
>> "I'm having problems sending e-mail" section. If you need help
>> determining the proper server settings, please contact your e-mail
>> service provider.
>>
>> ... Protocol: SMTP, Server Response: '551 not our customer', Port: 25,
>> Secure(SSL): No, Server Error: 551, Error Number: 0x800CCC79"
>>
>> I had just written to them this afternoon with no problem but later in
>> the day it just won't go.
>> "Gary VanderMolen" <gary@NoMail.invalid> wrote in message
>> news:umvpMW3jHHA.5024@TK2MSFTNGP06.phx.gbl...
>>> Any error message? If so, copy it and paste into a reply here.
>>>
>>> Gary VanderMolen
>>>
>>> "Nancy" <nospamplease@comcast.net> wrote in message
>>> news:OK6KhB3jHHA.4112@TK2MSFTNGP04.phx.gbl...
>>>> Hi,
>>>>
>>>> I have been able to send lots of different people email today but every
>>>> time I try to send to this one person it fails to go out. I even
>>>> copied and pasted the contents into a brand new email but still no go.
>>>> Any suggestions?
>>>>
>>>> Thanks,
>>>> Nancy
>
>

Perhaps port 587 didn't work for you because you didn't implement
other settings on that page I referenced, such as the need to have
"My server requires authentication checked." I'm sort of working
in the dark here because you're not including the full error message.

The one email that won't send, is it stuck in the Outbox such that
you can't delete it? If so, you should try the WMUtil utility:
http://www.oehelp.com/WMUtil/
When you download the file, be sure to choose Save rather than Run.
After it finishes downloading choose Run, then Extract. Then it will
show the extracted folder with two files in it. Run WMUtil.exe, and
click Clear Outbox. It may take a while. Before you start, make sure
Windows Mail is not running.

Gary VanderMolen

"Nancy" <nospamplease@comcast.net> wrote in message news:O4H8Bc9jHHA.680@TK2MSFTNGP06.phx.gbl...
> Hi Gary,
>
> Thanks for the help however this is not making matters better. Both the person I am trying to send to, and myself are Comcast.
> In fact I changed the setting to port 587 and then nothing would go out. Even the one email in question. I changed it back to
> 25 and at least the rest went out ... just not the one email. This is not making sense to me. How could that number respond
> differently to different people I try to send to? AND how could it be fine yesterday at one point and change without me doing a
> thing to it, a few hours later?
>
> Thanks again,
> Nancy
> "Gary VanderMolen" <gary@NoMail.invalid> wrote in message news:%236EBpe4jHHA.3264@TK2MSFTNGP04.phx.gbl...
>> Unfortunately you removed some critical information from the
>> error message, the server name. So I'll give it my best guess.
>>
>> I see your ISP is Comcast. Make sure your settings are identical
>> to what Comcast says they should be:
>> http://www.comcast.net/help/faq/inde...=Emailtop17686
>> Note in particular the use of port 587, which is contrary to what
>> you have (port 25).
>>
>> Gary VanderMolen
>>
>> "Nancy" <nospamplease@comcast.net> wrote in message news:%238xGA43jHHA.3512@TK2MSFTNGP06.phx.gbl...
>>> Hi Gary,
>>>
>>> Here's most of what it said ... without the personal email addresses ..."The message could not be sent. The authentication
>>> setting might not be correct for your outgoing e-mail [SMTP] server. For help solving this problem, go to Help, search for
>>> "Troubleshoot Windows Mail", and read the "I'm having problems sending e-mail" section. If you need help determining the
>>> proper server settings, please contact your e-mail service provider.
>>>
>>> ... Protocol: SMTP, Server Response: '551 not our customer', Port: 25, Secure(SSL): No, Server Error: 551, Error Number:
>>> 0x800CCC79"
>>>
>>> I had just written to them this afternoon with no problem but later in the day it just won't go.
>>> "Gary VanderMolen" <gary@NoMail.invalid> wrote in message news:umvpMW3jHHA.5024@TK2MSFTNGP06.phx.gbl...
>>>> Any error message? If so, copy it and paste into a reply here.
>>>>
>>>> Gary VanderMolen
>>>>
>>>> "Nancy" <nospamplease@comcast.net> wrote in message news:OK6KhB3jHHA.4112@TK2MSFTNGP04.phx.gbl...
>>>>> Hi,
>>>>>
>>>>> I have been able to send lots of different people email today but every time I try to send to this one person it fails to go
>>>>> out. I even copied and pasted the contents into a brand new email but still no go. Any suggestions?
>>>>>
>>>>> Thanks,
>>>>> Nancy
>>
>>
>

The only thing I left out were the actual email addresses for obvious
reasons.

I can move the email out of the outbox so that is no problem. I put it in
my drafts folder. Thanks for the help. Setting the authentication didn't
help either. I'll call Comcast tomorrow.
Thanks for trying,
Nancy
"Gary VanderMolen" <gary@NoMail.invalid> wrote in message
news:e3U0dHAkHHA.596@TK2MSFTNGP06.phx.gbl...
> Perhaps port 587 didn't work for you because you didn't implement
> other settings on that page I referenced, such as the need to have
> "My server requires authentication checked." I'm sort of working
> in the dark here because you're not including the full error message.
>
> The one email that won't send, is it stuck in the Outbox such that
> you can't delete it? If so, you should try the WMUtil utility:
> http://www.oehelp.com/WMUtil/
> When you download the file, be sure to choose Save rather than Run.
> After it finishes downloading choose Run, then Extract. Then it will
> show the extracted folder with two files in it. Run WMUtil.exe, and
> click Clear Outbox. It may take a while. Before you start, make sure
> Windows Mail is not running.
>
> Gary VanderMolen
>
> "Nancy" <nospamplease@comcast.net> wrote in message
> news:O4H8Bc9jHHA.680@TK2MSFTNGP06.phx.gbl...
>> Hi Gary,
>>
>> Thanks for the help however this is not making matters better. Both the
>> person I am trying to send to, and myself are Comcast. In fact I changed
>> the setting to port 587 and then nothing would go out. Even the one
>> email in question. I changed it back to 25 and at least the rest went
>> out ... just not the one email. This is not making sense to me. How
>> could that number respond differently to different people I try to send
>> to? AND how could it be fine yesterday at one point and change without
>> me doing a thing to it, a few hours later?
>>
>> Thanks again,
>> Nancy
>> "Gary VanderMolen" <gary@NoMail.invalid> wrote in message
>> news:%236EBpe4jHHA.3264@TK2MSFTNGP04.phx.gbl...
>>> Unfortunately you removed some critical information from the
>>> error message, the server name. So I'll give it my best guess.
>>>
>>> I see your ISP is Comcast. Make sure your settings are identical
>>> to what Comcast says they should be:
>>> http://www.comcast.net/help/faq/inde...=Emailtop17686
>>> Note in particular the use of port 587, which is contrary to what
>>> you have (port 25).
>>>
>>> Gary VanderMolen
>>>
>>> "Nancy" <nospamplease@comcast.net> wrote in message
>>> news:%238xGA43jHHA.3512@TK2MSFTNGP06.phx.gbl...
>>>> Hi Gary,
>>>>
>>>> Here's most of what it said ... without the personal email addresses
>>>> ..."The message could not be sent. The authentication setting might not
>>>> be correct for your outgoing e-mail [SMTP] server. For help solving
>>>> this problem, go to Help, search for "Troubleshoot Windows Mail", and
>>>> read the "I'm having problems sending e-mail" section. If you need help
>>>> determining the proper server settings, please contact your e-mail
>>>> service provider.
>>>>
>>>> ... Protocol: SMTP, Server Response: '551 not our customer', Port: 25,
>>>> Secure(SSL): No, Server Error: 551, Error Number: 0x800CCC79"
>>>>
>>>> I had just written to them this afternoon with no problem but later in
>>>> the day it just won't go.
>>>> "Gary VanderMolen" <gary@NoMail.invalid> wrote in message
>>>> news:umvpMW3jHHA.5024@TK2MSFTNGP06.phx.gbl...
>>>>> Any error message? If so, copy it and paste into a reply here.
>>>>>
>>>>> Gary VanderMolen
>>>>>
>>>>> "Nancy" <nospamplease@comcast.net> wrote in message
>>>>> news:OK6KhB3jHHA.4112@TK2MSFTNGP04.phx.gbl...
>>>>>> Hi,
>>>>>>
>>>>>> I have been able to send lots of different people email today but
>>>>>> every time I try to send to this one person it fails to go out. I
>>>>>> even copied and pasted the contents into a brand new email but still
>>>>>> no go. Any suggestions?
>>>>>>
>>>>>> Thanks,
>>>>>> Nancy
>>>
>>>
>>
>
>

I am also having a problem with my outgoing mail since yesterday. Before
then, everything was fine. I have one email that is stuck and I think that is
why my other emails haven't been able to go out. So I tried using
http://www.oehelp.com/WMUtil/.
That did not help.
Do you have other suggestions?



"Gary VanderMolen" wrote:

> Perhaps port 587 didn't work for you because you didn't implement
> other settings on that page I referenced, such as the need to have
> "My server requires authentication checked." I'm sort of working
> in the dark here because you're not including the full error message.
>
> The one email that won't send, is it stuck in the Outbox such that
> you can't delete it? If so, you should try the WMUtil utility:
> http://www.oehelp.com/WMUtil/
> When you download the file, be sure to choose Save rather than Run.
> After it finishes downloading choose Run, then Extract. Then it will
> show the extracted folder with two files in it. Run WMUtil.exe, and
> click Clear Outbox. It may take a while. Before you start, make sure
> Windows Mail is not running.
>
> Gary VanderMolen
>
> "Nancy" <nospamplease@comcast.net> wrote in message news:O4H8Bc9jHHA.680@TK2MSFTNGP06.phx.gbl...
> > Hi Gary,
> >
> > Thanks for the help however this is not making matters better. Both the person I am trying to send to, and myself are Comcast.
> > In fact I changed the setting to port 587 and then nothing would go out. Even the one email in question. I changed it back to
> > 25 and at least the rest went out ... just not the one email. This is not making sense to me. How could that number respond
> > differently to different people I try to send to? AND how could it be fine yesterday at one point and change without me doing a
> > thing to it, a few hours later?
> >
> > Thanks again,
> > Nancy
> > "Gary VanderMolen" <gary@NoMail.invalid> wrote in message news:%236EBpe4jHHA.3264@TK2MSFTNGP04.phx.gbl...
> >> Unfortunately you removed some critical information from the
> >> error message, the server name. So I'll give it my best guess.
> >>
> >> I see your ISP is Comcast. Make sure your settings are identical
> >> to what Comcast says they should be:
> >> http://www.comcast.net/help/faq/inde...=Emailtop17686
> >> Note in particular the use of port 587, which is contrary to what
> >> you have (port 25).
> >>
> >> Gary VanderMolen
> >>
> >> "Nancy" <nospamplease@comcast.net> wrote in message news:%238xGA43jHHA.3512@TK2MSFTNGP06.phx.gbl...
> >>> Hi Gary,
> >>>
> >>> Here's most of what it said ... without the personal email addresses ..."The message could not be sent. The authentication
> >>> setting might not be correct for your outgoing e-mail [SMTP] server. For help solving this problem, go to Help, search for
> >>> "Troubleshoot Windows Mail", and read the "I'm having problems sending e-mail" section. If you need help determining the
> >>> proper server settings, please contact your e-mail service provider.
> >>>
> >>> ... Protocol: SMTP, Server Response: '551 not our customer', Port: 25, Secure(SSL): No, Server Error: 551, Error Number:
> >>> 0x800CCC79"
> >>>
> >>> I had just written to them this afternoon with no problem but later in the day it just won't go.
> >>> "Gary VanderMolen" <gary@NoMail.invalid> wrote in message news:umvpMW3jHHA.5024@TK2MSFTNGP06.phx.gbl...
> >>>> Any error message? If so, copy it and paste into a reply here.
> >>>>
> >>>> Gary VanderMolen
> >>>>
> >>>> "Nancy" <nospamplease@comcast.net> wrote in message news:OK6KhB3jHHA.4112@TK2MSFTNGP04.phx.gbl...
> >>>>> Hi,
> >>>>>
> >>>>> I have been able to send lots of different people email today but every time I try to send to this one person it fails to go
> >>>>> out. I even copied and pasted the contents into a brand new email but still no go. Any suggestions?
> >>>>>
> >>>>> Thanks,
> >>>>> Nancy
> >>
> >>
> >
>
>
>

A complete error message looks like this (note the presence of
the server name):

"The connection to the server has failed. Subject 'Test Page', Account: 'pop.mail.yahoo.com', Server: 'smtp.mail.yahoo.com',
Protocol: SMTP, Port: 587, Secure(SSL): No, Socket Error: 10061, Error Number: 0x800CCC0E"

Gary VanderMolen

"Nancy" <nospamplease@comcast.net> wrote in message news:%23JsHkqBkHHA.4624@TK2MSFTNGP03.phx.gbl...
> The only thing I left out were the actual email addresses for obvious reasons.
>
> I can move the email out of the outbox so that is no problem. I put it in my drafts folder. Thanks for the help. Setting the
> authentication didn't help either. I'll call Comcast tomorrow.
> Thanks for trying,
> Nancy
> "Gary VanderMolen" <gary@NoMail.invalid> wrote in message news:e3U0dHAkHHA.596@TK2MSFTNGP06.phx.gbl...
>> Perhaps port 587 didn't work for you because you didn't implement
>> other settings on that page I referenced, such as the need to have
>> "My server requires authentication checked." I'm sort of working
>> in the dark here because you're not including the full error message.
>>
>> The one email that won't send, is it stuck in the Outbox such that
>> you can't delete it? If so, you should try the WMUtil utility:
>> http://www.oehelp.com/WMUtil/
>> When you download the file, be sure to choose Save rather than Run.
>> After it finishes downloading choose Run, then Extract. Then it will
>> show the extracted folder with two files in it. Run WMUtil.exe, and
>> click Clear Outbox. It may take a while. Before you start, make sure
>> Windows Mail is not running.
>>
>> Gary VanderMolen
>>
>> "Nancy" <nospamplease@comcast.net> wrote in message news:O4H8Bc9jHHA.680@TK2MSFTNGP06.phx.gbl...
>>> Hi Gary,
>>>
>>> Thanks for the help however this is not making matters better. Both the person I am trying to send to, and myself are
>>> Comcast. In fact I changed the setting to port 587 and then nothing would go out. Even the one email in question. I changed
>>> it back to 25 and at least the rest went out ... just not the one email. This is not making sense to me. How could that
>>> number respond differently to different people I try to send to? AND how could it be fine yesterday at one point and change
>>> without me doing a thing to it, a few hours later?
>>>
>>> Thanks again,
>>> Nancy
>>> "Gary VanderMolen" <gary@NoMail.invalid> wrote in message news:%236EBpe4jHHA.3264@TK2MSFTNGP04.phx.gbl...
>>>> Unfortunately you removed some critical information from the
>>>> error message, the server name. So I'll give it my best guess.
>>>>
>>>> I see your ISP is Comcast. Make sure your settings are identical
>>>> to what Comcast says they should be:
>>>> http://www.comcast.net/help/faq/inde...=Emailtop17686
>>>> Note in particular the use of port 587, which is contrary to what
>>>> you have (port 25).
>>>>
>>>> Gary VanderMolen
>>>>
>>>> "Nancy" <nospamplease@comcast.net> wrote in message news:%238xGA43jHHA.3512@TK2MSFTNGP06.phx.gbl...
>>>>> Hi Gary,
>>>>>
>>>>> Here's most of what it said ... without the personal email addresses ..."The message could not be sent. The authentication
>>>>> setting might not be correct for your outgoing e-mail [SMTP] server. For help solving this problem, go to Help, search for
>>>>> "Troubleshoot Windows Mail", and read the "I'm having problems sending e-mail" section. If you need help determining the
>>>>> proper server settings, please contact your e-mail service provider.
>>>>>
>>>>> ... Protocol: SMTP, Server Response: '551 not our customer', Port: 25, Secure(SSL): No, Server Error: 551, Error Number:
>>>>> 0x800CCC79"
>>>>>
>>>>> I had just written to them this afternoon with no problem but later in the day it just won't go.
>>>>> "Gary VanderMolen" <gary@NoMail.invalid> wrote in message news:umvpMW3jHHA.5024@TK2MSFTNGP06.phx.gbl...
>>>>>> Any error message? If so, copy it and paste into a reply here.
>>>>>>
>>>>>> Gary VanderMolen
>>>>>>
>>>>>> "Nancy" <nospamplease@comcast.net> wrote in message news:OK6KhB3jHHA.4112@TK2MSFTNGP04.phx.gbl...
>>>>>>> Hi,
>>>>>>>
>>>>>>> I have been able to send lots of different people email today but every time I try to send to this one person it fails to
>>>>>>> go out. I even copied and pasted the contents into a brand new email but still no go. Any suggestions?
>>>>>>>
>>>>>>> Thanks,
>>>>>>> Nancy
>>>>
>>>>
>>>
>>
>>
>

Any error message when you used WMUtil? If that won't work,
your remaining options are quite limited.
If you don't feel comfortable doing the database deletion/regeneration
method that has been posted here numerous times, then your
only solution is to install and use a different email program.
Mozilla Thunderbird is free:
http://www.mozilla.com/en-US/thunderbird/

Gary VanderMolen

"Kika" <Kika@discussions.microsoft.com> wrote in message news:5FF8CE25-A06E-407E-9F5F-9C396BF7B83C@microsoft.com...
>I am also having a problem with my outgoing mail since yesterday. Before
> then, everything was fine. I have one email that is stuck and I think that is
> why my other emails haven't been able to go out. So I tried using
> http://www.oehelp.com/WMUtil/.
> That did not help.
> Do you have other suggestions?