Vista - Messages go to Outbox instead of being sent

We've had Vista and Microsoft Messaging for a couple of months and have 2
accounts ... my husband's e-mail is the default and my e-mail address is
listed as (1).

All worked fine until recently. I can send/reply without a problem. John
can also receive, but now cannot SEND. All his e-mails go to the Outbox, and
if you look at each message's Properties, each shows "(under Composition)"
for Location, Size, Sent, and Received. One of his messages has a blurb
similar to what I've seen other users complain about: "Message could not be
displayed. Windows Mail encountered an unexpected problem while displaying
this message. Check your computer for low memory or low disk space and try
again." The computer is new and there's plenty of memory available, so that
can't be it.

I worked on-line with one of Dell's support people, probably in India, but
he was stymied, said he'd call me back tonight, but has not done so.

Any ideas? Thanks!

Colette

Steve Cochran has graciously developed a utility program that
will remove a stuck message from the Outbox.
Go to http://www.oehelp.com/WMUtil/
When you start to download the wmutil.zip file,
be sure to choose Save rather than Run.
After it finishes downloading choose Run, then Extract. Then it will
show the extraction folder with two files in it, WMUtil.exe and scxout.dll.
Run WMUtil.exe, wait until the buttons become active, then click on
Clear Outbox. It may take a while. Before you start, make sure
Windows Mail is not running.

Gary VanderMolen

"Colette" <Colette@discussions.microsoft.com> wrote in message news:0B256637-33B3-4E70-BE94-E4F8ED473E63@microsoft.com...
> We've had Vista and Microsoft Messaging for a couple of months and have 2
> accounts ... my husband's e-mail is the default and my e-mail address is
> listed as (1).
>
> All worked fine until recently. I can send/reply without a problem. John
> can also receive, but now cannot SEND. All his e-mails go to the Outbox, and
> if you look at each message's Properties, each shows "(under Composition)"
> for Location, Size, Sent, and Received. One of his messages has a blurb
> similar to what I've seen other users complain about: "Message could not be
> displayed. Windows Mail encountered an unexpected problem while displaying
> this message. Check your computer for low memory or low disk space and try
> again." The computer is new and there's plenty of memory available, so that
> can't be it.
>
> I worked on-line with one of Dell's support people, probably in India, but
> he was stymied, said he'd call me back tonight, but has not done so.
>
> Any ideas? Thanks!
>
> Colette

Thanks,

Sorry: I should have mentioned that I noticed that solution and downloaded
it, but after I saved it to my desktop, I saw a file called scxout.dll and
WMUtil and not WMUtil.exe. Does that make a difference? Anyway, when i ran
WMUtil, the WMUtil -- www.oehelp.com window popped up, but the box I need to
click on for the fix, "Clear Outbox," is grayed out so that I can't click on
it successfully. For what it's worth, File Statistics and Clean Blank Files
boxes are black and therefore available.

Can you help with the next step? Thanks!

Colette

"Colette" wrote:

> We've had Vista and Microsoft Messaging for a couple of months and have 2
> accounts ... my husband's e-mail is the default and my e-mail address is
> listed as (1).
>
> All worked fine until recently. I can send/reply without a problem. John
> can also receive, but now cannot SEND. All his e-mails go to the Outbox, and
> if you look at each message's Properties, each shows "(under Composition)"
> for Location, Size, Sent, and Received. One of his messages has a blurb
> similar to what I've seen other users complain about: "Message could not be
> displayed. Windows Mail encountered an unexpected problem while displaying
> this message. Check your computer for low memory or low disk space and try
> again." The computer is new and there's plenty of memory available, so that
> can't be it.
>
> I worked on-line with one of Dell's support people, probably in India, but
> he was stymied, said he'd call me back tonight, but has not done so.
>
> Any ideas? Thanks!
>
> Colette

First of all, you need to fix your Windows so that file extensions are
not hidden (a horrible Microsoft default!).
Go to Control Panel > Folder Options > View , and
uncheck "Hide extensions for known File types".

Next, go back to http://www.oehelp.com/WMUtil/
and read the Program Operation notes, specifically:
"If Windows Mail is open or if a current WinMail.exe process is
running, the Database functions are disabled, and they (the WinMail
processes) must be terminated before these features are available.
(If WinMail is closed and these buttons still remain disabled, then
perform a CTRL-SHIFT-ESC and under Processes find WinMail.exe
and click on it, and then click the End Process button.)"

Gary VanderMolen

"Colette" <Colette@discussions.microsoft.com> wrote in message news:7B0988B2-CE79-4B59-AAA7-0C829D7FCECB@microsoft.com...
> Thanks,
>
> Sorry: I should have mentioned that I noticed that solution and downloaded
> it, but after I saved it to my desktop, I saw a file called scxout.dll and
> WMUtil and not WMUtil.exe. Does that make a difference? Anyway, when i ran
> WMUtil, the WMUtil -- www.oehelp.com window popped up, but the box I need to
> click on for the fix, "Clear Outbox," is grayed out so that I can't click on
> it successfully. For what it's worth, File Statistics and Clean Blank Files
> boxes are black and therefore available.
>
> Can you help with the next step? Thanks!
>
> Colette
>
> "Colette" wrote:
>
>> We've had Vista and Microsoft Messaging for a couple of months and have 2
>> accounts ... my husband's e-mail is the default and my e-mail address is
>> listed as (1).
>>
>> All worked fine until recently. I can send/reply without a problem. John
>> can also receive, but now cannot SEND. All his e-mails go to the Outbox, and
>> if you look at each message's Properties, each shows "(under Composition)"
>> for Location, Size, Sent, and Received. One of his messages has a blurb
>> similar to what I've seen other users complain about: "Message could not be
>> displayed. Windows Mail encountered an unexpected problem while displaying
>> this message. Check your computer for low memory or low disk space and try
>> again." The computer is new and there's plenty of memory available, so that
>> can't be it.
>>
>> I worked on-line with one of Dell's support people, probably in India, but
>> he was stymied, said he'd call me back tonight, but has not done so.
>>
>> Any ideas? Thanks!
>>
>> Colette

Thanks, Gary -- I followed all your directions (I did need to hit
Control-Shift-Esc to clear the utility) and everything is fixed now. You and
Steve Cochran are both great. Thanks to both of you for sharing!

Colette

"Gary VanderMolen" wrote:

> First of all, you need to fix your Windows so that file extensions are
> not hidden (a horrible Microsoft default!).
> Go to Control Panel > Folder Options > View , and
> uncheck "Hide extensions for known File types".
>
> Next, go back to http://www.oehelp.com/WMUtil/
> and read the Program Operation notes, specifically:
> "If Windows Mail is open or if a current WinMail.exe process is
> running, the Database functions are disabled, and they (the WinMail
> processes) must be terminated before these features are available.
> (If WinMail is closed and these buttons still remain disabled, then
> perform a CTRL-SHIFT-ESC and under Processes find WinMail.exe
> and click on it, and then click the End Process button.)"
>
> Gary VanderMolen
>
> "Colette" <Colette@discussions.microsoft.com> wrote in message news:7B0988B2-CE79-4B59-AAA7-0C829D7FCECB@microsoft.com...
> > Thanks,
> >
> > Sorry: I should have mentioned that I noticed that solution and downloaded
> > it, but after I saved it to my desktop, I saw a file called scxout.dll and
> > WMUtil and not WMUtil.exe. Does that make a difference? Anyway, when i ran
> > WMUtil, the WMUtil -- www.oehelp.com window popped up, but the box I need to
> > click on for the fix, "Clear Outbox," is grayed out so that I can't click on
> > it successfully. For what it's worth, File Statistics and Clean Blank Files
> > boxes are black and therefore available.
> >
> > Can you help with the next step? Thanks!
> >
> > Colette
> >
> > "Colette" wrote:
> >
> >> We've had Vista and Microsoft Messaging for a couple of months and have 2
> >> accounts ... my husband's e-mail is the default and my e-mail address is
> >> listed as (1).
> >>
> >> All worked fine until recently. I can send/reply without a problem. John
> >> can also receive, but now cannot SEND. All his e-mails go to the Outbox, and
> >> if you look at each message's Properties, each shows "(under Composition)"
> >> for Location, Size, Sent, and Received. One of his messages has a blurb
> >> similar to what I've seen other users complain about: "Message could not be
> >> displayed. Windows Mail encountered an unexpected problem while displaying
> >> this message. Check your computer for low memory or low disk space and try
> >> again." The computer is new and there's plenty of memory available, so that
> >> can't be it.
> >>
> >> I worked on-line with one of Dell's support people, probably in India, but
> >> he was stymied, said he'd call me back tonight, but has not done so.
> >>
> >> Any ideas? Thanks!
> >>
> >> Colette
>
>
>

I have just tried the solution offered by gary VanderMolen and it worked! I
had a bit of a problem when the program wanted me to search the internet for
stgh toopen it with, but saving it on the desktop and simply running it
worked a treat. Thanks so much - I have been without the SEND\ facility for
3 wks till I tried this!

"Colette" wrote:

> We've had Vista and Microsoft Messaging for a couple of months and have 2
> accounts ... my husband's e-mail is the default and my e-mail address is
> listed as (1).
>
> All worked fine until recently. I can send/reply without a problem. John
> can also receive, but now cannot SEND. All his e-mails go to the Outbox, and
> if you look at each message's Properties, each shows "(under Composition)"
> for Location, Size, Sent, and Received. One of his messages has a blurb
> similar to what I've seen other users complain about: "Message could not be
> displayed. Windows Mail encountered an unexpected problem while displaying
> this message. Check your computer for low memory or low disk space and try
> again." The computer is new and there's plenty of memory available, so that
> can't be it.
>
> I worked on-line with one of Dell's support people, probably in India, but
> he was stymied, said he'd call me back tonight, but has not done so.
>
> Any ideas? Thanks!
>
> Colette

Glad it worked out for you.

Gary VanderMolen

"Colette" <Colette@discussions.microsoft.com> wrote in message news:65E7FD71-E03F-4491-A9E3-FF6E76D532F8@microsoft.com...
> Thanks, Gary -- I followed all your directions (I did need to hit
> Control-Shift-Esc to clear the utility) and everything is fixed now. You and
> Steve Cochran are both great. Thanks to both of you for sharing!
>
> Colette
>
> "Gary VanderMolen" wrote:
>
>> First of all, you need to fix your Windows so that file extensions are
>> not hidden (a horrible Microsoft default!).
>> Go to Control Panel > Folder Options > View , and
>> uncheck "Hide extensions for known File types".
>>
>> Next, go back to http://www.oehelp.com/WMUtil/
>> and read the Program Operation notes, specifically:
>> "If Windows Mail is open or if a current WinMail.exe process is
>> running, the Database functions are disabled, and they (the WinMail
>> processes) must be terminated before these features are available.
>> (If WinMail is closed and these buttons still remain disabled, then
>> perform a CTRL-SHIFT-ESC and under Processes find WinMail.exe
>> and click on it, and then click the End Process button.)"
>>
>> Gary VanderMolen
>>
>> "Colette" <Colette@discussions.microsoft.com> wrote in message news:7B0988B2-CE79-4B59-AAA7-0C829D7FCECB@microsoft.com...
>> > Thanks,
>> >
>> > Sorry: I should have mentioned that I noticed that solution and downloaded
>> > it, but after I saved it to my desktop, I saw a file called scxout.dll and
>> > WMUtil and not WMUtil.exe. Does that make a difference? Anyway, when i ran
>> > WMUtil, the WMUtil -- www.oehelp.com window popped up, but the box I need to
>> > click on for the fix, "Clear Outbox," is grayed out so that I can't click on
>> > it successfully. For what it's worth, File Statistics and Clean Blank Files
>> > boxes are black and therefore available.
>> >
>> > Can you help with the next step? Thanks!
>> >
>> > Colette
>> >
>> > "Colette" wrote:
>> >
>> >> We've had Vista and Microsoft Messaging for a couple of months and have 2
>> >> accounts ... my husband's e-mail is the default and my e-mail address is
>> >> listed as (1).
>> >>
>> >> All worked fine until recently. I can send/reply without a problem. John
>> >> can also receive, but now cannot SEND. All his e-mails go to the Outbox, and
>> >> if you look at each message's Properties, each shows "(under Composition)"
>> >> for Location, Size, Sent, and Received. One of his messages has a blurb
>> >> similar to what I've seen other users complain about: "Message could not be
>> >> displayed. Windows Mail encountered an unexpected problem while displaying
>> >> this message. Check your computer for low memory or low disk space and try
>> >> again." The computer is new and there's plenty of memory available, so that
>> >> can't be it.
>> >>
>> >> I worked on-line with one of Dell's support people, probably in India, but
>> >> he was stymied, said he'd call me back tonight, but has not done so.
>> >>
>> >> Any ideas? Thanks!
>> >>
>> >> Colette
>>
>>
>>

"zoe" <zoe@discussions.microsoft.com> wrote in message
newsD11B52D-3D01-44B0-8397-37120C1BFC00@microsoft.com...
>I have just tried the solution offered by gary VanderMolen and it worked!

A common phenomenon.

"Julian" <Julianlzb87@gmail.com> wrote in message news:8F041F2E-7D1A-4DF4-969F-6CFB0354B8C4@microsoft.com...
> "zoe" <zoe@discussions.microsoft.com> wrote in message newsD11B52D-3D01-44B0-8397-37120C1BFC00@microsoft.com...
>>I have just tried the solution offered by gary VanderMolen and it worked!
>
> A common phenomenon.

The credit in this case belongs to Steve Cochran and his WMUtil program.
--
Gary VanderMolen

"Gary VanderMolen" <gary@NoMail.invalid> wrote in message
news:O0RwM4$kHHA.3512@TK2MSFTNGP06.phx.gbl...
> "Julian" <Julianlzb87@gmail.com> wrote in message
> news:8F041F2E-7D1A-4DF4-969F-6CFB0354B8C4@microsoft.com...
>> "zoe" <zoe@discussions.microsoft.com> wrote in message
>> newsD11B52D-3D01-44B0-8397-37120C1BFC00@microsoft.com...
>>>I have just tried the solution offered by gary VanderMolen and it worked!
>>
>> A common phenomenon.
>
> The credit in this case belongs to Steve Cochran and his WMUtil program.

In this case perhaps but...