Backup your messages as indicated here: www.oehelp.com/backup.aspx#wm
important to do regardless of what other software is on your computer as
your hard drive could fail and all would be lost. This happens -- hard
"Karen Alvarez" <KarenAlvarez@discussions.microsoft.com> wrote in message
> Hi Gary -
> Have you got a solution to help me recuperate my emails? I'd really
> concentrate on getting them back and then I'll uninstall Norton and go to
> other one - sorry for my hesitancy but those mails are really important to
> which is why they were still there and not deleted. In fact, do you have
> phone number where I can call you?
> "Gary VanderMolen" wrote:
>> There is no risk of losing any data by simply uninstalling Norton.
>> It's a win-win.
>> Gary VanderMolen
>> "Karen Alvarez" <KarenAlvarez@discussions.microsoft.com> wrote in message
>> >I have stopped scanning incoming and outgoing mails with Norton, but I'm
>> > afraid to delete it before I restore my emails prior to May 10. I
>> > tried
>> > system restore but that just made matters worse and eliminated the
>> > mails
>> > totally. When I go to *.db* as someone recommended, the files seem to
>> > be
>> > there dbx files - but I can't recall them.
>> > Oh dear - I'm not computer savvy and all the websites I'm being sent to
>> > don't solve the problem (or at least from what I can understand of
>> > them).
>> > I will definitely install AVG once I can find my email files - but
>> > can't
>> > risk eliminating any program for fear of making things worse and
>> > permanently
>> > lose the files.
>> > Thanks. Karen Alvarez