Windows Vista Forums

Can't send mail - error 0x800CCC7D

  1. #1


    jlovemcmeekin Guest

    Can't send mail - error 0x800CCC7D

    I am operating on Windows Vista, and have recently switched over to Windows
    Mail following expiration of Outlook trial version. I can receive mail, but
    not send. The error message I am getting is:
    Subject 'test', Account: 'pophm.sympatico.ca', Server:
    'smtphm.sympatico.ca', Protocol: SMTP, Server Response: '250 OK', Port: 25,
    Secure(SSL): Yes, Server Error: 250, Error Number: 0x800CCC7D
    I am fairly confident that my account settings are correct - when using
    Outlook, the SMTP server did require SSL, so I would assume the same settings
    are appropriate for Windows mail? When I uncheck this box, (which i think
    the error message is suggesting?) I get this error message:
    The message could not be sent. The authentication setting might not be
    correct for your outgoing e-mail [SMTP] server. For help solving this
    problem, go to Help, search for "Troubleshoot Windows Mail", and read the
    "I'm having problems sending e-mail" section. If you need help determining
    the proper server settings, please contact your e-mail service provider.

    The rejected e-mail address was 'jlovemcmeekin@sympatico.ca'. Subject
    'test', Account: 'pophm.sympatico.ca', Server: 'smtphm.sympatico.ca',
    Protocol: SMTP, Server Response: '530 5.7.0 Must issue a STARTTLS command
    first', Port: 25, Secure(SSL): No, Server Error: 530, Error Number: 0x800CCC78

    I have my address entered correctly, and am experiencing the same issue on
    the other user profile's e-mail on our pc.

    Any suggestions would be appreciated!


      My System SpecsSystem Spec

  2. #2


    csw@nycap.rr.com Guest

    RE: Can't send mail - error 0x800CCC7D



    "jlovemcmeekin" wrote:

    > I am operating on Windows Vista, and have recently switched over to Windows
    > Mail following expiration of Outlook trial version. I can receive mail, but
    > not send. The error message I am getting is:
    > Subject 'test', Account: 'pophm.sympatico.ca', Server:
    > 'smtphm.sympatico.ca', Protocol: SMTP, Server Response: '250 OK', Port: 25,
    > Secure(SSL): Yes, Server Error: 250, Error Number: 0x800CCC7D
    > I am fairly confident that my account settings are correct - when using
    > Outlook, the SMTP server did require SSL, so I would assume the same settings
    > are appropriate for Windows mail? When I uncheck this box, (which i think
    > the error message is suggesting?) I get this error message:
    > The message could not be sent. The authentication setting might not be
    > correct for your outgoing e-mail [SMTP] server. For help solving this
    > problem, go to Help, search for "Troubleshoot Windows Mail", and read the
    > "I'm having problems sending e-mail" section. If you need help determining
    > the proper server settings, please contact your e-mail service provider.
    >
    > The rejected e-mail address was 'jlovemcmeekin@sympatico.ca'. Subject
    > 'test', Account: 'pophm.sympatico.ca', Server: 'smtphm.sympatico.ca',
    > Protocol: SMTP, Server Response: '530 5.7.0 Must issue a STARTTLS command
    > first', Port: 25, Secure(SSL): No, Server Error: 530, Error Number: 0x800CCC78
    >
    > I have my address entered correctly, and am experiencing the same issue on
    > the other user profile's e-mail on our pc.
    >
    > Any suggestions would be appreciated!
    >


      My System SpecsSystem Spec

  3. #3


    Gary VanderMolen Guest

    Re: Can't send mail - error 0x800CCC7D

    Your settings (port 25 with SSL) appear to be correct for the server
    smtphm.sympatico.ca.
    Windows Mail is very sensitive to interference from certain antivirus
    programs. Read http://www.oehelp.com/OETips.aspx#3
    If you have McAfee or Norton antivirus, uninstall it. Reboot and try
    Windows Mail again. Once you get your email working properly,
    download and install a less troublesome antivirus program such as the
    free Avast. Whichever antivirus program you keep, be sure to
    disable its email scanning option.

    Gary VanderMolen

    "jlovemcmeekin" <jlovemcmeekin@discussions.microsoft.com> wrote in message
    news:6B88E147-F9A0-4151-9119-0846D8A746CA@microsoft.com...
    >I am operating on Windows Vista, and have recently switched over to Windows
    > Mail following expiration of Outlook trial version. I can receive mail, but
    > not send. The error message I am getting is:
    > Subject 'test', Account: 'pophm.sympatico.ca', Server:
    > 'smtphm.sympatico.ca', Protocol: SMTP, Server Response: '250 OK', Port: 25,
    > Secure(SSL): Yes, Server Error: 250, Error Number: 0x800CCC7D
    > I am fairly confident that my account settings are correct - when using
    > Outlook, the SMTP server did require SSL, so I would assume the same settings
    > are appropriate for Windows mail? When I uncheck this box, (which i think
    > the error message is suggesting?) I get this error message:
    > The message could not be sent. The authentication setting might not be
    > correct for your outgoing e-mail [SMTP] server. For help solving this
    > problem, go to Help, search for "Troubleshoot Windows Mail", and read the
    > "I'm having problems sending e-mail" section. If you need help determining
    > the proper server settings, please contact your e-mail service provider.
    >
    > The rejected e-mail address was 'jlovemcmeekin@sympatico.ca'. Subject
    > 'test', Account: 'pophm.sympatico.ca', Server: 'smtphm.sympatico.ca',
    > Protocol: SMTP, Server Response: '530 5.7.0 Must issue a STARTTLS command
    > first', Port: 25, Secure(SSL): No, Server Error: 530, Error Number: 0x800CCC78
    >
    > I have my address entered correctly, and am experiencing the same issue on
    > the other user profile's e-mail on our pc.
    >
    > Any suggestions would be appreciated!
    >




      My System SpecsSystem Spec

  4. #4


    jlovemcmeekin Guest

    Re: Can't send mail - error 0x800CCC7D

    Thanks for your response - I originally did have a trial version of McAfee
    that Dell provided, but I was having internet issues that led me to uninstall
    it. As someone else had suggested, I downloaded the free Avast then. Is it
    possible that I haven't completely uninstalled McAfee? Where would I look?

    "Gary VanderMolen" wrote:

    > Your settings (port 25 with SSL) appear to be correct for the server
    > smtphm.sympatico.ca.
    > Windows Mail is very sensitive to interference from certain antivirus
    > programs. Read http://www.oehelp.com/OETips.aspx#3
    > If you have McAfee or Norton antivirus, uninstall it. Reboot and try
    > Windows Mail again. Once you get your email working properly,
    > download and install a less troublesome antivirus program such as the
    > free Avast. Whichever antivirus program you keep, be sure to
    > disable its email scanning option.
    >
    > Gary VanderMolen
    >
    > "jlovemcmeekin" <jlovemcmeekin@discussions.microsoft.com> wrote in message
    > news:6B88E147-F9A0-4151-9119-0846D8A746CA@microsoft.com...
    > >I am operating on Windows Vista, and have recently switched over to Windows
    > > Mail following expiration of Outlook trial version. I can receive mail, but
    > > not send. The error message I am getting is:
    > > Subject 'test', Account: 'pophm.sympatico.ca', Server:
    > > 'smtphm.sympatico.ca', Protocol: SMTP, Server Response: '250 OK', Port: 25,
    > > Secure(SSL): Yes, Server Error: 250, Error Number: 0x800CCC7D
    > > I am fairly confident that my account settings are correct - when using
    > > Outlook, the SMTP server did require SSL, so I would assume the same settings
    > > are appropriate for Windows mail? When I uncheck this box, (which i think
    > > the error message is suggesting?) I get this error message:
    > > The message could not be sent. The authentication setting might not be
    > > correct for your outgoing e-mail [SMTP] server. For help solving this
    > > problem, go to Help, search for "Troubleshoot Windows Mail", and read the
    > > "I'm having problems sending e-mail" section. If you need help determining
    > > the proper server settings, please contact your e-mail service provider.
    > >
    > > The rejected e-mail address was 'jlovemcmeekin@sympatico.ca'. Subject
    > > 'test', Account: 'pophm.sympatico.ca', Server: 'smtphm.sympatico.ca',
    > > Protocol: SMTP, Server Response: '530 5.7.0 Must issue a STARTTLS command
    > > first', Port: 25, Secure(SSL): No, Server Error: 530, Error Number: 0x800CCC78
    > >
    > > I have my address entered correctly, and am experiencing the same issue on
    > > the other user profile's e-mail on our pc.
    > >
    > > Any suggestions would be appreciated!
    > >

    >
    >
    >


      My System SpecsSystem Spec

  5. #5


    jlovemcmeekin Guest

    Re: Can't send mail - error 0x800CCC7D

    Please ingore my last question - after a couple of very frustrating weeks,
    problem is resolved!!! I had forgotten to re-check the SMTP SSL box after
    playing around with it, so disabling the e-mail scanning in Avast didn't seem
    to help. However, that was the problem - thanks so much, you made my day!

    "jlovemcmeekin" wrote:

    > Thanks for your response - I originally did have a trial version of McAfee
    > that Dell provided, but I was having internet issues that led me to uninstall
    > it. As someone else had suggested, I downloaded the free Avast then. Is it
    > possible that I haven't completely uninstalled McAfee? Where would I look?
    >
    > "Gary VanderMolen" wrote:
    >
    > > Your settings (port 25 with SSL) appear to be correct for the server
    > > smtphm.sympatico.ca.
    > > Windows Mail is very sensitive to interference from certain antivirus
    > > programs. Read http://www.oehelp.com/OETips.aspx#3
    > > If you have McAfee or Norton antivirus, uninstall it. Reboot and try
    > > Windows Mail again. Once you get your email working properly,
    > > download and install a less troublesome antivirus program such as the
    > > free Avast. Whichever antivirus program you keep, be sure to
    > > disable its email scanning option.
    > >
    > > Gary VanderMolen
    > >
    > > "jlovemcmeekin" <jlovemcmeekin@discussions.microsoft.com> wrote in message
    > > news:6B88E147-F9A0-4151-9119-0846D8A746CA@microsoft.com...
    > > >I am operating on Windows Vista, and have recently switched over to Windows
    > > > Mail following expiration of Outlook trial version. I can receive mail, but
    > > > not send. The error message I am getting is:
    > > > Subject 'test', Account: 'pophm.sympatico.ca', Server:
    > > > 'smtphm.sympatico.ca', Protocol: SMTP, Server Response: '250 OK', Port: 25,
    > > > Secure(SSL): Yes, Server Error: 250, Error Number: 0x800CCC7D
    > > > I am fairly confident that my account settings are correct - when using
    > > > Outlook, the SMTP server did require SSL, so I would assume the same settings
    > > > are appropriate for Windows mail? When I uncheck this box, (which i think
    > > > the error message is suggesting?) I get this error message:
    > > > The message could not be sent. The authentication setting might not be
    > > > correct for your outgoing e-mail [SMTP] server. For help solving this
    > > > problem, go to Help, search for "Troubleshoot Windows Mail", and read the
    > > > "I'm having problems sending e-mail" section. If you need help determining
    > > > the proper server settings, please contact your e-mail service provider.
    > > >
    > > > The rejected e-mail address was 'jlovemcmeekin@sympatico.ca'. Subject
    > > > 'test', Account: 'pophm.sympatico.ca', Server: 'smtphm.sympatico.ca',
    > > > Protocol: SMTP, Server Response: '530 5.7.0 Must issue a STARTTLS command
    > > > first', Port: 25, Secure(SSL): No, Server Error: 530, Error Number: 0x800CCC78
    > > >
    > > > I have my address entered correctly, and am experiencing the same issue on
    > > > the other user profile's e-mail on our pc.
    > > >
    > > > Any suggestions would be appreciated!
    > > >

    > >
    > >
    > >


      My System SpecsSystem Spec

  6. #6


    Gary VanderMolen Guest

    Re: Can't send mail - error 0x800CCC7D

    Glad you got it working properly.

    Gary VanderMolen

    "jlovemcmeekin" <jlovemcmeekin@discussions.microsoft.com> wrote in message
    news:3EC04AA0-3BA5-4567-B54B-7E3AA11EFB97@microsoft.com...
    > Please ingore my last question - after a couple of very frustrating weeks,
    > problem is resolved!!! I had forgotten to re-check the SMTP SSL box after
    > playing around with it, so disabling the e-mail scanning in Avast didn't seem
    > to help. However, that was the problem - thanks so much, you made my day!
    >
    > "jlovemcmeekin" wrote:
    >
    >> Thanks for your response - I originally did have a trial version of McAfee
    >> that Dell provided, but I was having internet issues that led me to uninstall
    >> it. As someone else had suggested, I downloaded the free Avast then. Is it
    >> possible that I haven't completely uninstalled McAfee? Where would I look?
    >>
    >> "Gary VanderMolen" wrote:
    >>
    >> > Your settings (port 25 with SSL) appear to be correct for the server
    >> > smtphm.sympatico.ca.
    >> > Windows Mail is very sensitive to interference from certain antivirus
    >> > programs. Read http://www.oehelp.com/OETips.aspx#3
    >> > If you have McAfee or Norton antivirus, uninstall it. Reboot and try
    >> > Windows Mail again. Once you get your email working properly,
    >> > download and install a less troublesome antivirus program such as the
    >> > free Avast. Whichever antivirus program you keep, be sure to
    >> > disable its email scanning option.
    >> >
    >> > Gary VanderMolen
    >> >
    >> > "jlovemcmeekin" <jlovemcmeekin@discussions.microsoft.com> wrote in message
    >> > news:6B88E147-F9A0-4151-9119-0846D8A746CA@microsoft.com...
    >> > >I am operating on Windows Vista, and have recently switched over to Windows
    >> > > Mail following expiration of Outlook trial version. I can receive mail, but
    >> > > not send. The error message I am getting is:
    >> > > Subject 'test', Account: 'pophm.sympatico.ca', Server:
    >> > > 'smtphm.sympatico.ca', Protocol: SMTP, Server Response: '250 OK', Port: 25,
    >> > > Secure(SSL): Yes, Server Error: 250, Error Number: 0x800CCC7D
    >> > > I am fairly confident that my account settings are correct - when using
    >> > > Outlook, the SMTP server did require SSL, so I would assume the same settings
    >> > > are appropriate for Windows mail? When I uncheck this box, (which i think
    >> > > the error message is suggesting?) I get this error message:
    >> > > The message could not be sent. The authentication setting might not be
    >> > > correct for your outgoing e-mail [SMTP] server. For help solving this
    >> > > problem, go to Help, search for "Troubleshoot Windows Mail", and read the
    >> > > "I'm having problems sending e-mail" section. If you need help determining
    >> > > the proper server settings, please contact your e-mail service provider.
    >> > >
    >> > > The rejected e-mail address was 'jlovemcmeekin@sympatico.ca'. Subject
    >> > > 'test', Account: 'pophm.sympatico.ca', Server: 'smtphm.sympatico.ca',
    >> > > Protocol: SMTP, Server Response: '530 5.7.0 Must issue a STARTTLS command
    >> > > first', Port: 25, Secure(SSL): No, Server Error: 530, Error Number: 0x800CCC78
    >> > >
    >> > > I have my address entered correctly, and am experiencing the same issue on
    >> > > the other user profile's e-mail on our pc.
    >> > >
    >> > > Any suggestions would be appreciated!
    >> > >
    >> >
    >> >
    >> >




      My System SpecsSystem Spec

  7. #7


    carolj Guest

    Re: Can't send mail - error 0x800CCC7D

    i have vista and have the problem of not being able to send emails. (plus
    lots of lost emails from a period i was out of town.)

    i have now uninstalled mcafee, and installed avast, and not enabled the
    email checking feature. the problems remain. I am trying to follow the
    procedures in the file you highlighted on oehelp.com but i am not seeing how
    i remove the email account and then reinstall it?

    "Gary VanderMolen" wrote:

    > Your settings (port 25 with SSL) appear to be correct for the server
    > smtphm.sympatico.ca.
    > Windows Mail is very sensitive to interference from certain antivirus
    > programs. Read http://www.oehelp.com/OETips.aspx#3
    > If you have McAfee or Norton antivirus, uninstall it. Reboot and try
    > Windows Mail again. Once you get your email working properly,
    > download and install a less troublesome antivirus program such as the
    > free Avast. Whichever antivirus program you keep, be sure to
    > disable its email scanning option.
    >
    > Gary VanderMolen
    >
    > "jlovemcmeekin" <jlovemcmeekin@discussions.microsoft.com> wrote in message
    > news:6B88E147-F9A0-4151-9119-0846D8A746CA@microsoft.com...
    > >I am operating on Windows Vista, and have recently switched over to Windows
    > > Mail following expiration of Outlook trial version. I can receive mail, but
    > > not send. The error message I am getting is:
    > > Subject 'test', Account: 'pophm.sympatico.ca', Server:
    > > 'smtphm.sympatico.ca', Protocol: SMTP, Server Response: '250 OK', Port: 25,
    > > Secure(SSL): Yes, Server Error: 250, Error Number: 0x800CCC7D
    > > I am fairly confident that my account settings are correct - when using
    > > Outlook, the SMTP server did require SSL, so I would assume the same settings
    > > are appropriate for Windows mail? When I uncheck this box, (which i think
    > > the error message is suggesting?) I get this error message:
    > > The message could not be sent. The authentication setting might not be
    > > correct for your outgoing e-mail [SMTP] server. For help solving this
    > > problem, go to Help, search for "Troubleshoot Windows Mail", and read the
    > > "I'm having problems sending e-mail" section. If you need help determining
    > > the proper server settings, please contact your e-mail service provider.
    > >
    > > The rejected e-mail address was 'jlovemcmeekin@sympatico.ca'. Subject
    > > 'test', Account: 'pophm.sympatico.ca', Server: 'smtphm.sympatico.ca',
    > > Protocol: SMTP, Server Response: '530 5.7.0 Must issue a STARTTLS command
    > > first', Port: 25, Secure(SSL): No, Server Error: 530, Error Number: 0x800CCC78
    > >
    > > I have my address entered correctly, and am experiencing the same issue on
    > > the other user profile's e-mail on our pc.
    > >
    > > Any suggestions would be appreciated!
    > >

    >
    >
    >


      My System SpecsSystem Spec

  8. #8


    Frank Saunders, MS-MVP OE/WM Guest

    Re: Can't send mail - error 0x800CCC7D

    "carolj" <carolj@discussions.microsoft.com> wrote in message
    news:B85A538E-DC56-4720-8216-DDBAEBF7AFA9@microsoft.com...
    >i have vista and have the problem of not being able to send emails. (plus
    > lots of lost emails from a period i was out of town.)
    >
    > i have now uninstalled mcafee, and installed avast, and not enabled the
    > email checking feature. the problems remain. I am trying to follow the
    > procedures in the file you highlighted on oehelp.com but i am not seeing
    > how
    > i remove the email account and then reinstall it?



    Do you have an undeletable message in the Outbox?
    If you get any error message give us the exact message.

    To remove and add back an account go to Tools | Accounts.

    --
    Frank Saunders, MS-MVP OE/WM
    http://www.fjsmjs.com




      My System SpecsSystem Spec

  9. #9


    carolj Guest

    Re: Can't send mail - error 0x800CCC7D

    OK, i removed and added back the account.
    1) Before i did that i was not getting an error message - the emails were
    just remaining in the outbox, after i had hit "send" and 3 out of 4 did not
    show up in the Sent directory. The 4th shows up in "sent" and cannot be
    deleted from "outbox", though i cannot see the message ("message could not be
    displayed") .

    2) Now that i have removed and added back the account, i still cannot send
    messages, and get a message saying, "1 or more messages do not have a valid
    account specified, would you like to use your default account?" but when i
    hit yes, it doesn't actually do anything.

    "Frank Saunders, MS-MVP OE/WM" wrote:

    > "carolj" <carolj@discussions.microsoft.com> wrote in message
    > news:B85A538E-DC56-4720-8216-DDBAEBF7AFA9@microsoft.com...
    > >i have vista and have the problem of not being able to send emails. (plus
    > > lots of lost emails from a period i was out of town.)
    > >
    > > i have now uninstalled mcafee, and installed avast, and not enabled the
    > > email checking feature. the problems remain. I am trying to follow the
    > > procedures in the file you highlighted on oehelp.com but i am not seeing
    > > how
    > > i remove the email account and then reinstall it?

    >
    >
    > Do you have an undeletable message in the Outbox?
    > If you get any error message give us the exact message.
    >
    > To remove and add back an account go to Tools | Accounts.
    >
    > --
    > Frank Saunders, MS-MVP OE/WM
    > http://www.fjsmjs.com
    >
    >
    >
    >


      My System SpecsSystem Spec

  10. #10


    Frank Saunders, MS-MVP OE/WM Guest

    Re: Can't send mail - error 0x800CCC7D

    <repost>
    Do you have an undeletable message in the Outbox?
    </repost>

    Turn off email scanning in your anti-virus and any anti-spam program. If
    you have Norton or McAfee uninstall them and replace them with Avast. Then
    get WMUtil from www.oehelp.com

    --
    Frank Saunders, MS-MVP OE/WM
    http://www.fjsmjs.com

    "carolj" <carolj@discussions.microsoft.com> wrote in message
    news:6E8E5FBB-C7A2-4914-B13B-135728A94618@microsoft.com...
    > OK, i removed and added back the account.
    > 1) Before i did that i was not getting an error message - the emails were
    > just remaining in the outbox, after i had hit "send" and 3 out of 4 did
    > not
    > show up in the Sent directory. The 4th shows up in "sent" and cannot be
    > deleted from "outbox", though i cannot see the message ("message could not
    > be
    > displayed") .
    >
    > 2) Now that i have removed and added back the account, i still cannot send
    > messages, and get a message saying, "1 or more messages do not have a
    > valid
    > account specified, would you like to use your default account?" but when i
    > hit yes, it doesn't actually do anything.
    >
    > "Frank Saunders, MS-MVP OE/WM" wrote:
    >
    >> "carolj" <carolj@discussions.microsoft.com> wrote in message
    >> news:B85A538E-DC56-4720-8216-DDBAEBF7AFA9@microsoft.com...
    >> >i have vista and have the problem of not being able to send emails.
    >> >(plus
    >> > lots of lost emails from a period i was out of town.)
    >> >
    >> > i have now uninstalled mcafee, and installed avast, and not enabled the
    >> > email checking feature. the problems remain. I am trying to follow the
    >> > procedures in the file you highlighted on oehelp.com but i am not
    >> > seeing
    >> > how
    >> > i remove the email account and then reinstall it?

    >>
    >> Do you have an undeletable message in the Outbox?
    >> If you get any error message give us the exact message.
    >>
    >> To remove and add back an account go to Tools | Accounts.




      My System SpecsSystem Spec

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