Warning: You will loose your E-mails, save the ones you want to keep by
using the Export/Import Messages option under FILE (in Windows Mail).

1. close Windows Mail if open then (to make sure it's completely closed)
A) press Ctrl + Shift + Esc (to open Task manager)
B) click on Processes tab
C) If listed then, click on WinMail.exe (If not, go to step 2)
D) click the End Process button
E) OK any confirmations
2. open Start Menu
3. in the white line (Start search) area type Windowsmail.MSMessageStore
(you should only see 2 instances listed)
4. right click each and Delete each instance
If for some reason you can't find the Windowsmail.MSMessageStore files in
the search, then make sure you have Show hidden files & folders checked in
folder options (Control Panel or TOOLS menu) and delete them manually.
File locations:
1. C:\Users\(your username)\AppData\Local\Microsoft\Windows Mail
2. C:\Users\(your username)\AppData\Local\Microsoft\Windows Mail\Backup
5. restart Windows Mail
6. Windows Mail will now rebuild your MessageStore
7. If you have message rules that were tied to a folder that you added (ex:
another folder under Inbox), you will need to add that folder again and
adjust you message rule to that folder again.

Sarah

Worked for me. Good Luck

"Sarah Geddes" <sarah_geddes2003@yahoo.co.uk> wrote in message
news:A27B19C7-1196-40F1-80FE-7996C144BFD3@microsoft.com...
> Warning: You will loose your E-mails, save the ones you want to keep by
> using the Export/Import Messages option under FILE (in Windows Mail).
>
> 1. close Windows Mail if open then (to make sure it's completely closed)
> A) press Ctrl + Shift + Esc (to open Task manager)
> B) click on Processes tab
> C) If listed then, click on WinMail.exe (If not, go to step 2)
> D) click the End Process button
> E) OK any confirmations
> 2. open Start Menu
> 3. in the white line (Start search) area type Windowsmail.MSMessageStore
> (you should only see 2 instances listed)
> 4. right click each and Delete each instance
> If for some reason you can't find the Windowsmail.MSMessageStore files in
> the search, then make sure you have Show hidden files & folders checked in
> folder options (Control Panel or TOOLS menu) and delete them manually.
> File locations:
> 1. C:\Users\(your username)\AppData\Local\Microsoft\Windows Mail
> 2. C:\Users\(your username)\AppData\Local\Microsoft\Windows Mail\Backup
> 5. restart Windows Mail
> 6. Windows Mail will now rebuild your MessageStore
> 7. If you have message rules that were tied to a folder that you added
> (ex: another folder under Inbox), you will need to add that folder again
> and adjust you message rule to that folder again.
>
> Sarah
>
> Worked for me. Good Luck

Two comments:

This really shouldn't lose any mail messages.

Your line:
2. C:\Users\(your username)\AppData\Local\Microsoft\Windows Mail\Backup

Should be
2. C:\Users\(your username)\AppData\Local\Microsoft\Windows Mail\Backup\new

--
Frank Saunders, MS-MVP OE/WM
Do not send mail.