Vista - Windows Mail (Not Responding)

it is all attachements. I haven't tried to save attached images. The
attachment sometimes is just a forwarded email. Sometimes other types of
attachments to view.
--
bamabridges


"Steve Cochran" wrote:

> And so when you try to save one Windows Mail shuts down? Is that what the
> scenario is?
>
> Is it all attachments or just some kinds?
>
> Can you save the attached image from this message?
>
> steve
>
> "bamabridges" <bamabridges@discussions.microsoft.com> wrote in message
> newsB3FE71E-4ACA-41D1-B0E6-54CAE5503367@microsoft.com...
> >I uninstalled my antivirus program. I also went to Windows Mail, Tools,
> > Options, Security and unchecked "Do not allow attachments to be saved or
> > opened that could potentially be a virus. I restarted my computer after
> > uninstalling AV. Also after removing email account, before adding it
> > again.
> > Still cannot open attachments.
> > --
> > bamabridges
> >
> >
> > "Steve Cochran" wrote:
> >
> >> AV stands for antivirus program. You need to disable or uninstall it.
> >>
> >> steve
> >>
> >> "bamabridges" <bamabridges@discussions.microsoft.com> wrote in message
> >> news:2ED639A5-D8D5-4259-A77E-98070321B428@microsoft.com...
> >> > okay, so I'm not understanding. What "AV program"??? How do I do
> >> > this??
> >> >
> >> > I did do #3.
> >> > --
> >> > bamabridges
> >> >
> >> >
> >> > "Gary VanderMolen" wrote:
> >> >
> >> >> In last night's reply, Steve advised you to uninstall your AV program
> >> >> (see http://www.oehelp.com/OETips.aspx#3 ).
> >> >> Did you try that?
> >> >>
> >> >> Gary VanderMolen
> >> >>
> >> >> "bamabridges" <bamabridges@discussions.microsoft.com> wrote in message
> >> >> news:0630FD80-C08D-4D70-84DB-A759D5BB7F4E@microsoft.com...
> >> >> >I don't think you understand the problem. It isn't security stopping
> >> >> >the
> >> >> > attachment from being opened. The Windows Mail program just stops
> >> >> > working
> >> >> > completely. It has to be shut down and restarted. When I click on
> >> >> > the
> >> >> > red
> >> >> > "X", it tries to look for a solution for the problem. Of course,
> >> >> > there
> >> >> > doesn't seem to be one. I don't get any message after that. No
> >> >> > message
> >> >> > about security not allowing the attachment to be opened.
> >> >> > --
> >> >> > bamabridges
> >> >> >
> >> >> >
> >> >> > "RRShaver" wrote:
> >> >> >
> >> >> >> In Windows Mail go to Tools, Options, Security and uncheck
> >> >> >>
> >> >> >> "Do not allow attachments to be saved or opened that could
> >> >> >> potentially
> >> >> >> be a
> >> >> >> virus."
> >> >> >>
> >> >> >>
> >> >> >>
> >> >> >> "bamabridges" <bamabridges@discussions.microsoft.com> wrote in
> >> >> >> message
> >> >> >> news:7F097F69-CBC1-47B0-AEE6-D86B315423B4@microsoft.com...
> >> >> >> > I cannot open any attachments in Windows Mail. Each time I try,
> >> >> >> > I
> >> >> >> > get
> >> >> >> > (not
> >> >> >> > responding). Any suggestions?
> >> >> >> > --
> >> >> >> > bamabridges
> >> >> >>
> >> >> >>
> >> >>
> >> >>
> >> >>
> >>
>

Try removing your mail account. Close and reopen WinMail and then add it
back again.

steve

"bamabridges" <bamabridges@discussions.microsoft.com> wrote in message
news:A4CB0F4E-FB0A-4425-9F11-49B2C2A8C3F2@microsoft.com...
> it is all attachements. I haven't tried to save attached images. The
> attachment sometimes is just a forwarded email. Sometimes other types of
> attachments to view.
> --
> bamabridges
>
>
> "Steve Cochran" wrote:
>
>> And so when you try to save one Windows Mail shuts down? Is that what
>> the
>> scenario is?
>>
>> Is it all attachments or just some kinds?
>>
>> Can you save the attached image from this message?
>>
>> steve
>>
>> "bamabridges" <bamabridges@discussions.microsoft.com> wrote in message
>> newsB3FE71E-4ACA-41D1-B0E6-54CAE5503367@microsoft.com...
>> >I uninstalled my antivirus program. I also went to Windows Mail, Tools,
>> > Options, Security and unchecked "Do not allow attachments to be saved
>> > or
>> > opened that could potentially be a virus. I restarted my computer
>> > after
>> > uninstalling AV. Also after removing email account, before adding it
>> > again.
>> > Still cannot open attachments.
>> > --
>> > bamabridges
>> >
>> >
>> > "Steve Cochran" wrote:
>> >
>> >> AV stands for antivirus program. You need to disable or uninstall it.
>> >>
>> >> steve
>> >>
>> >> "bamabridges" <bamabridges@discussions.microsoft.com> wrote in message
>> >> news:2ED639A5-D8D5-4259-A77E-98070321B428@microsoft.com...
>> >> > okay, so I'm not understanding. What "AV program"??? How do I do
>> >> > this??
>> >> >
>> >> > I did do #3.
>> >> > --
>> >> > bamabridges
>> >> >
>> >> >
>> >> > "Gary VanderMolen" wrote:
>> >> >
>> >> >> In last night's reply, Steve advised you to uninstall your AV
>> >> >> program
>> >> >> (see http://www.oehelp.com/OETips.aspx#3 ).
>> >> >> Did you try that?
>> >> >>
>> >> >> Gary VanderMolen
>> >> >>
>> >> >> "bamabridges" <bamabridges@discussions.microsoft.com> wrote in
>> >> >> message
>> >> >> news:0630FD80-C08D-4D70-84DB-A759D5BB7F4E@microsoft.com...
>> >> >> >I don't think you understand the problem. It isn't security
>> >> >> >stopping
>> >> >> >the
>> >> >> > attachment from being opened. The Windows Mail program just
>> >> >> > stops
>> >> >> > working
>> >> >> > completely. It has to be shut down and restarted. When I click
>> >> >> > on
>> >> >> > the
>> >> >> > red
>> >> >> > "X", it tries to look for a solution for the problem. Of course,
>> >> >> > there
>> >> >> > doesn't seem to be one. I don't get any message after that. No
>> >> >> > message
>> >> >> > about security not allowing the attachment to be opened.
>> >> >> > --
>> >> >> > bamabridges
>> >> >> >
>> >> >> >
>> >> >> > "RRShaver" wrote:
>> >> >> >
>> >> >> >> In Windows Mail go to Tools, Options, Security and uncheck
>> >> >> >>
>> >> >> >> "Do not allow attachments to be saved or opened that could
>> >> >> >> potentially
>> >> >> >> be a
>> >> >> >> virus."
>> >> >> >>
>> >> >> >>
>> >> >> >>
>> >> >> >> "bamabridges" <bamabridges@discussions.microsoft.com> wrote in
>> >> >> >> message
>> >> >> >> news:7F097F69-CBC1-47B0-AEE6-D86B315423B4@microsoft.com...
>> >> >> >> > I cannot open any attachments in Windows Mail. Each time I
>> >> >> >> > try,
>> >> >> >> > I
>> >> >> >> > get
>> >> >> >> > (not
>> >> >> >> > responding). Any suggestions?
>> >> >> >> > --
>> >> >> >> > bamabridges
>> >> >> >>
>> >> >> >>
>> >> >>
>> >> >>
>> >> >>
>> >>
>>

How would your pc be protected if you disabled or uninstalled your anti-virus
program? I am having the same problem except Windows Mail doesn't open at
all. At the top where it says Windows Mail, it has (not responding) out
beside it and I have to shut it down through the Task Manager. It is VERY
frustrating since I use e-mail for 90% of my work and I can't get in there.
Windows mail has given be nothing but a bunch of headaches!!!! PLEASE HELP!!


"Steve Cochran" wrote:

> AV stands for antivirus program. You need to disable or uninstall it.
>
> steve
>
> "bamabridges" <bamabridges@discussions.microsoft.com> wrote in message
> news:2ED639A5-D8D5-4259-A77E-98070321B428@microsoft.com...
> > okay, so I'm not understanding. What "AV program"??? How do I do this??
> >
> > I did do #3.
> > --
> > bamabridges
> >
> >
> > "Gary VanderMolen" wrote:
> >
> >> In last night's reply, Steve advised you to uninstall your AV program
> >> (see http://www.oehelp.com/OETips.aspx#3 ).
> >> Did you try that?
> >>
> >> Gary VanderMolen
> >>
> >> "bamabridges" <bamabridges@discussions.microsoft.com> wrote in message
> >> news:0630FD80-C08D-4D70-84DB-A759D5BB7F4E@microsoft.com...
> >> >I don't think you understand the problem. It isn't security stopping
> >> >the
> >> > attachment from being opened. The Windows Mail program just stops
> >> > working
> >> > completely. It has to be shut down and restarted. When I click on the
> >> > red
> >> > "X", it tries to look for a solution for the problem. Of course, there
> >> > doesn't seem to be one. I don't get any message after that. No
> >> > message
> >> > about security not allowing the attachment to be opened.
> >> > --
> >> > bamabridges
> >> >
> >> >
> >> > "RRShaver" wrote:
> >> >
> >> >> In Windows Mail go to Tools, Options, Security and uncheck
> >> >>
> >> >> "Do not allow attachments to be saved or opened that could potentially
> >> >> be a
> >> >> virus."
> >> >>
> >> >>
> >> >>
> >> >> "bamabridges" <bamabridges@discussions.microsoft.com> wrote in message
> >> >> news:7F097F69-CBC1-47B0-AEE6-D86B315423B4@microsoft.com...
> >> >> > I cannot open any attachments in Windows Mail. Each time I try, I
> >> >> > get
> >> >> > (not
> >> >> > responding). Any suggestions?
> >> >> > --
> >> >> > bamabridges
> >> >>
> >> >>
> >>
> >>
> >>
>

For troubleshooting purposes, uninstall your antivirus temporarily.
After your mail program is working again, install a non-intrusive
antivirus such as the free Avast.

Gary VanderMolen


"tis_a_bell" <tisabell@discussions.microsoft.com> wrote in message news:80315161-220C-437F-96DF-D033C6C23952@microsoft.com...
> How would your pc be protected if you disabled or uninstalled your anti-virus
> program? I am having the same problem except Windows Mail doesn't open at
> all. At the top where it says Windows Mail, it has (not responding) out
> beside it and I have to shut it down through the Task Manager. It is VERY
> frustrating since I use e-mail for 90% of my work and I can't get in there.
> Windows mail has given be nothing but a bunch of headaches!!!! PLEASE HELP!!
>
>
> "Steve Cochran" wrote:
>
>> AV stands for antivirus program. You need to disable or uninstall it.
>>
>> steve
>>
>> "bamabridges" <bamabridges@discussions.microsoft.com> wrote in message
>> news:2ED639A5-D8D5-4259-A77E-98070321B428@microsoft.com...
>> > okay, so I'm not understanding. What "AV program"??? How do I do this??
>> >
>> > I did do #3.
>> > --
>> > bamabridges
>> >
>> >
>> > "Gary VanderMolen" wrote:
>> >
>> >> In last night's reply, Steve advised you to uninstall your AV program
>> >> (see http://www.oehelp.com/OETips.aspx#3 ).
>> >> Did you try that?
>> >>
>> >> Gary VanderMolen
>> >>
>> >> "bamabridges" <bamabridges@discussions.microsoft.com> wrote in message
>> >> news:0630FD80-C08D-4D70-84DB-A759D5BB7F4E@microsoft.com...
>> >> >I don't think you understand the problem. It isn't security stopping
>> >> >the
>> >> > attachment from being opened. The Windows Mail program just stops
>> >> > working
>> >> > completely. It has to be shut down and restarted. When I click on the
>> >> > red
>> >> > "X", it tries to look for a solution for the problem. Of course, there
>> >> > doesn't seem to be one. I don't get any message after that. No
>> >> > message
>> >> > about security not allowing the attachment to be opened.
>> >> > --
>> >> > bamabridges
>> >> >
>> >> >
>> >> > "RRShaver" wrote:
>> >> >
>> >> >> In Windows Mail go to Tools, Options, Security and uncheck
>> >> >>
>> >> >> "Do not allow attachments to be saved or opened that could potentially
>> >> >> be a
>> >> >> virus."
>> >> >>
>> >> >>
>> >> >>
>> >> >> "bamabridges" <bamabridges@discussions.microsoft.com> wrote in message
>> >> >> news:7F097F69-CBC1-47B0-AEE6-D86B315423B4@microsoft.com...
>> >> >> > I cannot open any attachments in Windows Mail. Each time I try, I
>> >> >> > get
>> >> >> > (not
>> >> >> > responding). Any suggestions?
>> >> >> > --
>> >> >> > bamabridges
>> >> >>
>> >> >>
>> >>
>> >>
>> >>
>>

"tis_a_bell" <tisabell@discussions.microsoft.com> wrote in message
news:80315161-220C-437F-96DF-D033C6C23952@microsoft.com...
> How would your pc be protected if you disabled or uninstalled your
> anti-virus
> program? I am having the same problem except Windows Mail doesn't open at
> all. At the top where it says Windows Mail, it has (not responding) out
> beside it and I have to shut it down through the Task Manager. It is VERY
> frustrating since I use e-mail for 90% of my work and I can't get in
> there.
> Windows mail has given be nothing but a bunch of headaches!!!! PLEASE
> HELP!!


Email scanning should be turned off in any anti-virus. It provides no
protection not provided by the regular resident protection.
Beside that, McAfee and Norton are not compatible with Windows Mail.

You are new to this thread. Please tell us YOUR problem, including the
exact wording of any error messages.

Not responding does not necessarily mean it's not doing anything. Does Task
Manager say it is using any CPU cycles? Have you tried waiting five
minutes?

--
Frank Saunders, MS-MVP OE/WM
Do not send mail.

"Frank Saunders, MS-MVP OE/WM" wrote:

> "tis_a_bell" <tisabell@discussions.microsoft.com> wrote in message
> news:80315161-220C-437F-96DF-D033C6C23952@microsoft.com...
> > How would your pc be protected if you disabled or uninstalled your
> > anti-virus
> > program? I am having the same problem except Windows Mail doesn't open at
> > all. At the top where it says Windows Mail, it has (not responding) out
> > beside it and I have to shut it down through the Task Manager. It is VERY
> > frustrating since I use e-mail for 90% of my work and I can't get in
> > there.
> > Windows mail has given be nothing but a bunch of headaches!!!! PLEASE
> > HELP!!
>
>
> Email scanning should be turned off in any anti-virus. It provides no
> protection not provided by the regular resident protection.
> Beside that, McAfee and Norton are not compatible with Windows Mail.
>
> You are new to this thread. Please tell us YOUR problem, including the
> exact wording of any error messages.
>
> Not responding does not necessarily mean it's not doing anything. Does Task
> Manager say it is using any CPU cycles? Have you tried waiting five
> minutes?
>
> --
> Frank Saunders, MS-MVP OE/WM
> Do not send mail.
>

I have the exact same problem. I hope someone has some other suggestions.
Windows mail just stops responding and wants to either shut down or restart
when you try to open the attachments.
"Frank Saunders, MS-MVP OE/WM" wrote:

> "tis_a_bell" <tisabell@discussions.microsoft.com> wrote in message
> news:80315161-220C-437F-96DF-D033C6C23952@microsoft.com...
> > How would your pc be protected if you disabled or uninstalled your
> > anti-virus
> > program? I am having the same problem except Windows Mail doesn't open at
> > all. At the top where it says Windows Mail, it has (not responding) out
> > beside it and I have to shut it down through the Task Manager. It is VERY
> > frustrating since I use e-mail for 90% of my work and I can't get in
> > there.
> > Windows mail has given be nothing but a bunch of headaches!!!! PLEASE
> > HELP!!
>
>
> Email scanning should be turned off in any anti-virus. It provides no
> protection not provided by the regular resident protection.
> Beside that, McAfee and Norton are not compatible with Windows Mail.
>
> You are new to this thread. Please tell us YOUR problem, including the
> exact wording of any error messages.
>
> Not responding does not necessarily mean it's not doing anything. Does Task
> Manager say it is using any CPU cycles? Have you tried waiting five
> minutes?
>
> --
> Frank Saunders, MS-MVP OE/WM
> Do not send mail.
>

Did you read the part you quoted below:
"McAfee and Norton are not compatible with Windows Mail."?

Gary VanderMolen

"tinkerhel-n" <tinkerheln@discussions.microsoft.com> wrote in message news:447F82AA-D652-4E68-99F6-0380792C652B@microsoft.com...
>I have the exact same problem. I hope someone has some other suggestions.
> Windows mail just stops responding and wants to either shut down or restart
> when you try to open the attachments.
> "Frank Saunders, MS-MVP OE/WM" wrote:
>
>> "tis_a_bell" <tisabell@discussions.microsoft.com> wrote in message
>> news:80315161-220C-437F-96DF-D033C6C23952@microsoft.com...
>> > How would your pc be protected if you disabled or uninstalled your
>> > anti-virus
>> > program? I am having the same problem except Windows Mail doesn't open at
>> > all. At the top where it says Windows Mail, it has (not responding) out
>> > beside it and I have to shut it down through the Task Manager. It is VERY
>> > frustrating since I use e-mail for 90% of my work and I can't get in
>> > there.
>> > Windows mail has given be nothing but a bunch of headaches!!!! PLEASE
>> > HELP!!
>>
>>
>> Email scanning should be turned off in any anti-virus. It provides no
>> protection not provided by the regular resident protection.
>> Beside that, McAfee and Norton are not compatible with Windows Mail.
>>
>> You are new to this thread. Please tell us YOUR problem, including the
>> exact wording of any error messages.
>>
>> Not responding does not necessarily mean it's not doing anything. Does Task
>> Manager say it is using any CPU cycles? Have you tried waiting five
>> minutes?
>>
>> --
>> Frank Saunders, MS-MVP OE/WM
>> Do not send mail.
>>

Windows Live Mail either.
------------------
I'm clinging to sanity by a thread. Hand me those scissors. -SLR




"Gary VanderMolen" <gary@NoMail.invalid> wrote in message
news:#t85EhTuHHA.5072@TK2MSFTNGP03.phx.gbl...
> Did you read the part you quoted below:
> "McAfee and Norton are not compatible with Windows Mail."?
>
> Gary VanderMolen
>
> "tinkerhel-n" <tinkerheln@discussions.microsoft.com> wrote in message
> news:447F82AA-D652-4E68-99F6-0380792C652B@microsoft.com...
>>I have the exact same problem. I hope someone has some other suggestions.
>> Windows mail just stops responding and wants to either shut down or
>> restart
>> when you try to open the attachments.
>> "Frank Saunders, MS-MVP OE/WM" wrote:
>>
>>> "tis_a_bell" <tisabell@discussions.microsoft.com> wrote in message
>>> news:80315161-220C-437F-96DF-D033C6C23952@microsoft.com...
>>> > How would your pc be protected if you disabled or uninstalled your
>>> > anti-virus
>>> > program? I am having the same problem except Windows Mail doesn't
>>> > open at
>>> > all. At the top where it says Windows Mail, it has (not responding)
>>> > out
>>> > beside it and I have to shut it down through the Task Manager. It is
>>> > VERY
>>> > frustrating since I use e-mail for 90% of my work and I can't get in
>>> > there.
>>> > Windows mail has given be nothing but a bunch of headaches!!!! PLEASE
>>> > HELP!!
>>>
>>>
>>> Email scanning should be turned off in any anti-virus. It provides no
>>> protection not provided by the regular resident protection.
>>> Beside that, McAfee and Norton are not compatible with Windows Mail.
>>>
>>> You are new to this thread. Please tell us YOUR problem, including the
>>> exact wording of any error messages.
>>>
>>> Not responding does not necessarily mean it's not doing anything. Does
>>> Task
>>> Manager say it is using any CPU cycles? Have you tried waiting five
>>> minutes?
>>>
>>> --
>>> Frank Saunders, MS-MVP OE/WM
>>> Do not send mail.
>>>
>

Makes sense since they were bad for Outlook Express also.

Gary VanderMolen


"David A. Spicer" <vista_fan@hotmail.com> wrote in message news:1A5A5487-D197-4BA4-94F5-FF1EEB27191A@microsoft.com...
> Windows Live Mail either.
> ------------------
> I'm clinging to sanity by a thread. Hand me those scissors. -SLR
>
>
>
>
> "Gary VanderMolen" <gary@NoMail.invalid> wrote in message news:#t85EhTuHHA.5072@TK2MSFTNGP03.phx.gbl...
>> Did you read the part you quoted below:
>> "McAfee and Norton are not compatible with Windows Mail."?
>>
>> Gary VanderMolen
>>
>> "tinkerhel-n" <tinkerheln@discussions.microsoft.com> wrote in message
>> news:447F82AA-D652-4E68-99F6-0380792C652B@microsoft.com...
>>>I have the exact same problem. I hope someone has some other suggestions.
>>> Windows mail just stops responding and wants to either shut down or restart
>>> when you try to open the attachments.
>>> "Frank Saunders, MS-MVP OE/WM" wrote:
>>>
>>>> "tis_a_bell" <tisabell@discussions.microsoft.com> wrote in message
>>>> news:80315161-220C-437F-96DF-D033C6C23952@microsoft.com...
>>>> > How would your pc be protected if you disabled or uninstalled your
>>>> > anti-virus
>>>> > program? I am having the same problem except Windows Mail doesn't open at
>>>> > all. At the top where it says Windows Mail, it has (not responding) out
>>>> > beside it and I have to shut it down through the Task Manager. It is VERY
>>>> > frustrating since I use e-mail for 90% of my work and I can't get in
>>>> > there.
>>>> > Windows mail has given be nothing but a bunch of headaches!!!! PLEASE
>>>> > HELP!!
>>>>
>>>>
>>>> Email scanning should be turned off in any anti-virus. It provides no
>>>> protection not provided by the regular resident protection.
>>>> Beside that, McAfee and Norton are not compatible with Windows Mail.
>>>>
>>>> You are new to this thread. Please tell us YOUR problem, including the
>>>> exact wording of any error messages.
>>>>
>>>> Not responding does not necessarily mean it's not doing anything. Does Task
>>>> Manager say it is using any CPU cycles? Have you tried waiting five
>>>> minutes?
>>>>
>>>> --
>>>> Frank Saunders, MS-MVP OE/WM
>>>> Do not send mail.
>>>>
>>