Vista - Cannot start new message.

When I click on new message the square appears in white and then freezes up
the program. After this occurs Windows Mail will either completely restart or
pop up with an error acknowledgement and then restart. Is there a way to
correct this proble, reinstall windows mail, or something? All searches for
the answer have been fruitless.

"Digital_Mike" <Digital_Mike@discussions.microsoft.com> wrote in message
news:3887394E-61FF-4102-B0E3-A171A623535B@microsoft.com...
> When I click on new message the square appears in white and then freezes
> up
> the program. After this occurs Windows Mail will either completely restart
> or
> pop up with an error acknowledgement and then restart. Is there a way to
> correct this proble, reinstall windows mail, or something? All searches
> for
> the answer have been fruitless.

Email scanning should be turned off in any anti-virus. It provides no
protection not provided by the regular resident protection.
Beside that, McAfee and Norton are not compatible with Windows Mail.

--
Frank Saunders, MS-MVP OE/WM
Do not send mail.

"Frank Saunders, MS-MVP OE/WM" wrote:

> "Digital_Mike" <Digital_Mike@discussions.microsoft.com> wrote in message
> news:3887394E-61FF-4102-B0E3-A171A623535B@microsoft.com...
> > When I click on new message the square appears in white and then freezes
> > up
> > the program. After this occurs Windows Mail will either completely restart
> > or
> > pop up with an error acknowledgement and then restart. Is there a way to
> > correct this proble, reinstall windows mail, or something? All searches
> > for
> > the answer have been fruitless.
>
> Email scanning should be turned off in any anti-virus. It provides no
> protection not provided by the regular resident protection.
> Beside that, McAfee and Norton are not compatible with Windows Mail.
>
> --
> Frank Saunders, MS-MVP OE/WM
> Do not send mail.
>

The email scanning has been disabled and removed completely. The only time I
recieve an error is when I try to compose a new e-mail and click on the
button. At first we thought that somehow there was a way around it but once
he had to enter in his information it began to freeze again. Any insight
would be most helpful.

Sounds like your WLM is 'hosed' (technical term).
I'd suggest installing its replacement, Windows Live Mail:
http://get.live.com/betas/maildesktop_betas

Gary VanderMolen


"Digital_Mike" <DigitalMike@discussions.microsoft.com> wrote in message news:21F68CA1-0198-4777-960A-7193E025D44F@microsoft.com...
>
> The email scanning has been disabled and removed completely. The only time I
> recieve an error is when I try to compose a new e-mail and click on the
> button. At first we thought that somehow there was a way around it but once
> he had to enter in his information it began to freeze again. Any insight
> would be most helpful.

"Digital_Mike" <DigitalMike@discussions.microsoft.com> wrote in message
news:21F68CA1-0198-4777-960A-7193E025D44F@microsoft.com...
>
> "Frank Saunders, MS-MVP OE/WM" wrote:
>
>> "Digital_Mike" <Digital_Mike@discussions.microsoft.com> wrote in message
>> news:3887394E-61FF-4102-B0E3-A171A623535B@microsoft.com...
>> > When I click on new message the square appears in white and then
>> > freezes
>> > up
>> > the program. After this occurs Windows Mail will either completely
>> > restart
>> > or
>> > pop up with an error acknowledgement and then restart. Is there a way
>> > to
>> > correct this proble, reinstall windows mail, or something? All searches
>> > for
>> > the answer have been fruitless.
>>
>> Email scanning should be turned off in any anti-virus. It provides no
>> protection not provided by the regular resident protection.
>> Beside that, McAfee and Norton are not compatible with Windows Mail.
>
> The email scanning has been disabled and removed completely. The only time
> I
> recieve an error is when I try to compose a new e-mail and click on the
> button. At first we thought that somehow there was a way around it but
> once
> he had to enter in his information it began to freeze again. Any insight
> would be most helpful.

Are you using Norton or McAfee?
What anti-virus program?

--
Frank Saunders, MS-MVP OE/WM
Do not send mail.