I have tried everything from using WMUtil and it did help delete messages
from outbox, I downloaded MLM and I can send but not receive with WLM,
contacted my ISP and everything is OK because when I went directly to their
site I could send and recieve even McAfee tried. So I decided to use my
husband's Laptop which also has Vista, McAfee and same ISP with both our
accounts..... and it was perfect... recieved and sent mail. Could the
problem be that my Vista program has to be installed again to fix any problem
with window mail??? and how should it be done?

You should not have to reinstall Vista.
Did I understand you correctly that you are running McAfee antivirus
on your computer? If so, it could well be the source of the problem.
Even though McAfee is currently not causing a problem on your
husband's laptop, I can almost guarantee that eventually it will.

After uninstalling McAfee from your computer, let us know if
you still get an error message when attempting to receive mail.
If so, copy the error message and post it here.

Gary VanderMolen


"GSanterre" <GSanterre@discussions.microsoft.com> wrote in message news:2AA43D47-98B4-4C73-9078-AE3AF1133DCD@microsoft.com...
>I have tried everything from using WMUtil and it did help delete messages
> from outbox, I downloaded MLM and I can send but not receive with WLM,
> contacted my ISP and everything is OK because when I went directly to their
> site I could send and recieve even McAfee tried. So I decided to use my
> husband's Laptop which also has Vista, McAfee and same ISP with both our
> accounts..... and it was perfect... recieved and sent mail. Could the
> problem be that my Vista program has to be installed again to fix any problem
> with window mail??? and how should it be done?

"GSanterre" <GSanterre@discussions.microsoft.com> wrote in message
news:2AA43D47-98B4-4C73-9078-AE3AF1133DCD@microsoft.com...
>I have tried everything from using WMUtil and it did help delete messages
> from outbox, I downloaded MLM and I can send but not receive with WLM,
> contacted my ISP and everything is OK because when I went directly to
> their
> site I could send and recieve even McAfee tried. So I decided to use my
> husband's Laptop which also has Vista, McAfee and same ISP with both our
> accounts..... and it was perfect... recieved and sent mail. Could
> the
> problem be that my Vista program has to be installed again to fix any
> problem
> with window mail??? and how should it be done?

Email scanning should be turned off in any anti-virus. It provides no
protection not provided by the regular resident protection. Beside that,
McAfee and Norton are not compatible with Windows Mail.

--
Frank Saunders, MS-MVP OE/WM
http://www.fjsmjs.com

As you sugested, I uninstalled Mcafee, re-booted and still the same problem,
can't send e-mails. No error message comes up, the message seems to have
been sent since the bar shows it is connecting and you see the "sending
message" sign, but there is no message in the sent file.

What else to do... ??

"Gary VanderMolen" wrote:

> You should not have to reinstall Vista.
> Did I understand you correctly that you are running McAfee antivirus
> on your computer? If so, it could well be the source of the problem.
> Even though McAfee is currently not causing a problem on your
> husband's laptop, I can almost guarantee that eventually it will.
>
> After uninstalling McAfee from your computer, let us know if
> you still get an error message when attempting to receive mail.
> If so, copy the error message and post it here.
>
> Gary VanderMolen
>
>
> "GSanterre" <GSanterre@discussions.microsoft.com> wrote in message news:2AA43D47-98B4-4C73-9078-AE3AF1133DCD@microsoft.com...
> >I have tried everything from using WMUtil and it did help delete messages
> > from outbox, I downloaded MLM and I can send but not receive with WLM,
> > contacted my ISP and everything is OK because when I went directly to their
> > site I could send and recieve even McAfee tried. So I decided to use my
> > husband's Laptop which also has Vista, McAfee and same ISP with both our
> > accounts..... and it was perfect... recieved and sent mail. Could the
> > problem be that my Vista program has to be installed again to fix any problem
> > with window mail??? and how should it be done?
>
>
>

Create a new account with the same information and delete the old account.
McAfee and Norton often permanently damage an account.

--
Frank Saunders, MS-MVP OE/WM
http://www.fjsmjs.com

"GSanterre" <GSanterre@discussions.microsoft.com> wrote in message
news:75BA3556-9A02-4648-942E-F2FE4CF30DA7@microsoft.com...
> As you sugested, I uninstalled Mcafee, re-booted and still the same
> problem,
> can't send e-mails. No error message comes up, the message seems to have
> been sent since the bar shows it is connecting and you see the "sending
> message" sign, but there is no message in the sent file.
>
> "Gary VanderMolen" wrote:
>
>> You should not have to reinstall Vista.
>> Did I understand you correctly that you are running McAfee antivirus
>> on your computer? If so, it could well be the source of the problem.
>> Even though McAfee is currently not causing a problem on your
>> husband's laptop, I can almost guarantee that eventually it will.
>>
>> After uninstalling McAfee from your computer, let us know if
>> you still get an error message when attempting to receive mail.
>> If so, copy the error message and post it here.
>>
>> "GSanterre" <GSanterre@discussions.microsoft.com> wrote in message
>> news:2AA43D47-98B4-4C73-9078-AE3AF1133DCD@microsoft.com...
>> >I have tried everything from using WMUtil and it did help delete
>> >messages
>> > from outbox, I downloaded MLM and I can send but not receive with WLM,
>> > contacted my ISP and everything is OK because when I went directly to
>> > their
>> > site I could send and recieve even McAfee tried. So I decided to use
>> > my
>> > husband's Laptop which also has Vista, McAfee and same ISP with both
>> > our
>> > accounts..... and it was perfect... recieved and sent mail. Could
>> > the
>> > problem be that my Vista program has to be installed again to fix any
>> > problem
>> > with window mail??? and how should it be done?

I already created a new account when I called my ISP, of course I still had
Mcafee, and the problem of not being able to send e-mails persist.

Do you think I should try again creating an account without Mcafee?


"Frank Saunders, MS-MVP OE/WM" wrote:

> Create a new account with the same information and delete the old account.
> McAfee and Norton often permanently damage an account.
>
> --
> Frank Saunders, MS-MVP OE/WM
> http://www.fjsmjs.com
>
> "GSanterre" <GSanterre@discussions.microsoft.com> wrote in message
> news:75BA3556-9A02-4648-942E-F2FE4CF30DA7@microsoft.com...
> > As you sugested, I uninstalled Mcafee, re-booted and still the same
> > problem,
> > can't send e-mails. No error message comes up, the message seems to have
> > been sent since the bar shows it is connecting and you see the "sending
> > message" sign, but there is no message in the sent file.
> >
> > "Gary VanderMolen" wrote:
> >
> >> You should not have to reinstall Vista.
> >> Did I understand you correctly that you are running McAfee antivirus
> >> on your computer? If so, it could well be the source of the problem.
> >> Even though McAfee is currently not causing a problem on your
> >> husband's laptop, I can almost guarantee that eventually it will.
> >>
> >> After uninstalling McAfee from your computer, let us know if
> >> you still get an error message when attempting to receive mail.
> >> If so, copy the error message and post it here.
> >>
> >> "GSanterre" <GSanterre@discussions.microsoft.com> wrote in message
> >> news:2AA43D47-98B4-4C73-9078-AE3AF1133DCD@microsoft.com...
> >> >I have tried everything from using WMUtil and it did help delete
> >> >messages
> >> > from outbox, I downloaded MLM and I can send but not receive with WLM,
> >> > contacted my ISP and everything is OK because when I went directly to
> >> > their
> >> > site I could send and recieve even McAfee tried. So I decided to use
> >> > my
> >> > husband's Laptop which also has Vista, McAfee and same ISP with both
> >> > our
> >> > accounts..... and it was perfect... recieved and sent mail. Could
> >> > the
> >> > problem be that my Vista program has to be installed again to fix any
> >> > problem
> >> > with window mail??? and how should it be done?
>
>
>

Yes, create a new account in Windows Mail. It is likely that McAfee corrupted the account.

Gary VanderMolen

"GSanterre" <GSanterre@discussions.microsoft.com> wrote in message news:6E5D3063-08A1-4C35-82EB-5D7694B00021@microsoft.com...
>I already created a new account when I called my ISP, of course I still had
> Mcafee, and the problem of not being able to send e-mails persist.
>
> Do you think I should try again creating an account without Mcafee?
>
>
> "Frank Saunders, MS-MVP OE/WM" wrote:
>
>> Create a new account with the same information and delete the old account.
>> McAfee and Norton often permanently damage an account.
>>
>> --
>> Frank Saunders, MS-MVP OE/WM
>> http://www.fjsmjs.com
>>
>> "GSanterre" <GSanterre@discussions.microsoft.com> wrote in message
>> news:75BA3556-9A02-4648-942E-F2FE4CF30DA7@microsoft.com...
>> > As you sugested, I uninstalled Mcafee, re-booted and still the same
>> > problem,
>> > can't send e-mails. No error message comes up, the message seems to have
>> > been sent since the bar shows it is connecting and you see the "sending
>> > message" sign, but there is no message in the sent file.
>> >
>> > "Gary VanderMolen" wrote:
>> >
>> >> You should not have to reinstall Vista.
>> >> Did I understand you correctly that you are running McAfee antivirus
>> >> on your computer? If so, it could well be the source of the problem.
>> >> Even though McAfee is currently not causing a problem on your
>> >> husband's laptop, I can almost guarantee that eventually it will.
>> >>
>> >> After uninstalling McAfee from your computer, let us know if
>> >> you still get an error message when attempting to receive mail.
>> >> If so, copy the error message and post it here.
>> >>
>> >> "GSanterre" <GSanterre@discussions.microsoft.com> wrote in message
>> >> news:2AA43D47-98B4-4C73-9078-AE3AF1133DCD@microsoft.com...
>> >> >I have tried everything from using WMUtil and it did help delete
>> >> >messages
>> >> > from outbox, I downloaded MLM and I can send but not receive with WLM,
>> >> > contacted my ISP and everything is OK because when I went directly to
>> >> > their
>> >> > site I could send and recieve even McAfee tried. So I decided to use
>> >> > my
>> >> > husband's Laptop which also has Vista, McAfee and same ISP with both
>> >> > our
>> >> > accounts..... and it was perfect... recieved and sent mail. Could
>> >> > the
>> >> > problem be that my Vista program has to be installed again to fix any
>> >> > problem
>> >> > with window mail??? and how should it be done?
>>
>>
>>

I uninstalled Mcafee, created a new account and still I can't send e-mails
but I do receive. I can see my e-mails in the sent file, non are stuck in the
outbox, no error message appears. I can receive and send from my ISP site
(prtc.net) were the Incoming server is POP3 and incoming mail (POP) is
"pop.prtc.net" and outgoing mail (SMTP) is "mail.prtc.net".

I have tried changing the outgoing "mail.prtc.net" to "smtp.prtc.net" just
in case. Receive error message on the SMTP

This Dell computer is new (3 weeks) and its very frustrating.

So I am still wondering if my windows Mail is corrupted, if it needs to be
fixed. What should I do? I do appreciate all your effort

"Gary VanderMolen" wrote:

> Yes, create a new account in Windows Mail. It is likely that McAfee corrupted the account.
>
> Gary VanderMolen
>
> "GSanterre" <GSanterre@discussions.microsoft.com> wrote in message news:6E5D3063-08A1-4C35-82EB-5D7694B00021@microsoft.com...
> >I already created a new account when I called my ISP, of course I still had
> > Mcafee, and the problem of not being able to send e-mails persist.
> >
> > Do you think I should try again creating an account without Mcafee?
> >
> >
> > "Frank Saunders, MS-MVP OE/WM" wrote:
> >
> >> Create a new account with the same information and delete the old account.
> >> McAfee and Norton often permanently damage an account.
> >>
> >> --
> >> Frank Saunders, MS-MVP OE/WM
> >> http://www.fjsmjs.com
> >>
> >> "GSanterre" <GSanterre@discussions.microsoft.com> wrote in message
> >> news:75BA3556-9A02-4648-942E-F2FE4CF30DA7@microsoft.com...
> >> > As you sugested, I uninstalled Mcafee, re-booted and still the same
> >> > problem,
> >> > can't send e-mails. No error message comes up, the message seems to have
> >> > been sent since the bar shows it is connecting and you see the "sending
> >> > message" sign, but there is no message in the sent file.
> >> >
> >> > "Gary VanderMolen" wrote:
> >> >
> >> >> You should not have to reinstall Vista.
> >> >> Did I understand you correctly that you are running McAfee antivirus
> >> >> on your computer? If so, it could well be the source of the problem.
> >> >> Even though McAfee is currently not causing a problem on your
> >> >> husband's laptop, I can almost guarantee that eventually it will.
> >> >>
> >> >> After uninstalling McAfee from your computer, let us know if
> >> >> you still get an error message when attempting to receive mail.
> >> >> If so, copy the error message and post it here.
> >> >>
> >> >> "GSanterre" <GSanterre@discussions.microsoft.com> wrote in message
> >> >> news:2AA43D47-98B4-4C73-9078-AE3AF1133DCD@microsoft.com...
> >> >> >I have tried everything from using WMUtil and it did help delete
> >> >> >messages
> >> >> > from outbox, I downloaded MLM and I can send but not receive with WLM,
> >> >> > contacted my ISP and everything is OK because when I went directly to
> >> >> > their
> >> >> > site I could send and recieve even McAfee tried. So I decided to use
> >> >> > my
> >> >> > husband's Laptop which also has Vista, McAfee and same ISP with both
> >> >> > our
> >> >> > accounts..... and it was perfect... recieved and sent mail. Could
> >> >> > the
> >> >> > problem be that my Vista program has to be installed again to fix any
> >> >> > problem
> >> >> > with window mail??? and how should it be done?
> >>
> >>
> >>
>
>

Check with your ISP and ensure that you have the correct port number for the
SMTP server (Tools | Accounts | Mail | Properties | Advanced).

steve

"GSanterre" <GSanterre@discussions.microsoft.com> wrote in message
news:7D39FA53-D14E-43A5-8DD9-0D74D28B7A71@microsoft.com...
>I uninstalled Mcafee, created a new account and still I can't send e-mails
> but I do receive. I can see my e-mails in the sent file, non are stuck in
> the
> outbox, no error message appears. I can receive and send from my ISP site
> (prtc.net) were the Incoming server is POP3 and incoming mail (POP) is
> "pop.prtc.net" and outgoing mail (SMTP) is "mail.prtc.net".
>
> I have tried changing the outgoing "mail.prtc.net" to "smtp.prtc.net" just
> in case. Receive error message on the SMTP
>
> This Dell computer is new (3 weeks) and its very frustrating.
>
> So I am still wondering if my windows Mail is corrupted, if it needs to be
> fixed. What should I do? I do appreciate all your effort
>
> "Gary VanderMolen" wrote:
>
>> Yes, create a new account in Windows Mail. It is likely that McAfee
>> corrupted the account.
>>
>> Gary VanderMolen
>>
>> "GSanterre" <GSanterre@discussions.microsoft.com> wrote in message
>> news:6E5D3063-08A1-4C35-82EB-5D7694B00021@microsoft.com...
>> >I already created a new account when I called my ISP, of course I still
>> >had
>> > Mcafee, and the problem of not being able to send e-mails persist.
>> >
>> > Do you think I should try again creating an account without Mcafee?
>> >
>> >
>> > "Frank Saunders, MS-MVP OE/WM" wrote:
>> >
>> >> Create a new account with the same information and delete the old
>> >> account.
>> >> McAfee and Norton often permanently damage an account.
>> >>
>> >> --
>> >> Frank Saunders, MS-MVP OE/WM
>> >> http://www.fjsmjs.com
>> >>
>> >> "GSanterre" <GSanterre@discussions.microsoft.com> wrote in message
>> >> news:75BA3556-9A02-4648-942E-F2FE4CF30DA7@microsoft.com...
>> >> > As you sugested, I uninstalled Mcafee, re-booted and still the same
>> >> > problem,
>> >> > can't send e-mails. No error message comes up, the message seems to
>> >> > have
>> >> > been sent since the bar shows it is connecting and you see the
>> >> > "sending
>> >> > message" sign, but there is no message in the sent file.
>> >> >
>> >> > "Gary VanderMolen" wrote:
>> >> >
>> >> >> You should not have to reinstall Vista.
>> >> >> Did I understand you correctly that you are running McAfee
>> >> >> antivirus
>> >> >> on your computer? If so, it could well be the source of the
>> >> >> problem.
>> >> >> Even though McAfee is currently not causing a problem on your
>> >> >> husband's laptop, I can almost guarantee that eventually it will.
>> >> >>
>> >> >> After uninstalling McAfee from your computer, let us know if
>> >> >> you still get an error message when attempting to receive mail.
>> >> >> If so, copy the error message and post it here.
>> >> >>
>> >> >> "GSanterre" <GSanterre@discussions.microsoft.com> wrote in message
>> >> >> news:2AA43D47-98B4-4C73-9078-AE3AF1133DCD@microsoft.com...
>> >> >> >I have tried everything from using WMUtil and it did help delete
>> >> >> >messages
>> >> >> > from outbox, I downloaded MLM and I can send but not receive with
>> >> >> > WLM,
>> >> >> > contacted my ISP and everything is OK because when I went
>> >> >> > directly to
>> >> >> > their
>> >> >> > site I could send and recieve even McAfee tried. So I decided
>> >> >> > to use
>> >> >> > my
>> >> >> > husband's Laptop which also has Vista, McAfee and same ISP with
>> >> >> > both
>> >> >> > our
>> >> >> > accounts..... and it was perfect... recieved and sent mail.
>> >> >> > Could
>> >> >> > the
>> >> >> > problem be that my Vista program has to be installed again to fix
>> >> >> > any
>> >> >> > problem
>> >> >> > with window mail??? and how should it be done?
>> >>
>> >>
>> >>
>>
>>

Steve

I checked and the Outgoing is 25 (SMTP) which is correct and was verified in
my last call to my ISP a couple of days ago, and they are the same accounts
and configurations in the Laptop which has Vista Basic and I can send and
receive through that computer but can't send in my new desktop using Window
Mail.

What should be the next step? I have the intention of finding a solution
and I will not give up. I am reading everything I can in the community and
open to suggestions

Thank you

Gwendolyn

"Steve Cochran" wrote:

> Check with your ISP and ensure that you have the correct port number for the
> SMTP server (Tools | Accounts | Mail | Properties | Advanced).
>
> steve
>
> "GSanterre" <GSanterre@discussions.microsoft.com> wrote in message
> news:7D39FA53-D14E-43A5-8DD9-0D74D28B7A71@microsoft.com...
> >I uninstalled Mcafee, created a new account and still I can't send e-mails
> > but I do receive. I can see my e-mails in the sent file, non are stuck in
> > the
> > outbox, no error message appears. I can receive and send from my ISP site
> > (prtc.net) were the Incoming server is POP3 and incoming mail (POP) is
> > "pop.prtc.net" and outgoing mail (SMTP) is "mail.prtc.net".
> >
> > I have tried changing the outgoing "mail.prtc.net" to "smtp.prtc.net" just
> > in case. Receive error message on the SMTP
> >
> > This Dell computer is new (3 weeks) and its very frustrating.
> >
> > So I am still wondering if my windows Mail is corrupted, if it needs to be
> > fixed. What should I do? I do appreciate all your effort
> >
> > "Gary VanderMolen" wrote:
> >
> >> Yes, create a new account in Windows Mail. It is likely that McAfee
> >> corrupted the account.
> >>
> >> Gary VanderMolen
> >>
> >> "GSanterre" <GSanterre@discussions.microsoft.com> wrote in message
> >> news:6E5D3063-08A1-4C35-82EB-5D7694B00021@microsoft.com...
> >> >I already created a new account when I called my ISP, of course I still
> >> >had
> >> > Mcafee, and the problem of not being able to send e-mails persist.
> >> >
> >> > Do you think I should try again creating an account without Mcafee?
> >> >
> >> >
> >> > "Frank Saunders, MS-MVP OE/WM" wrote:
> >> >
> >> >> Create a new account with the same information and delete the old
> >> >> account.
> >> >> McAfee and Norton often permanently damage an account.
> >> >>
> >> >> --
> >> >> Frank Saunders, MS-MVP OE/WM
> >> >> http://www.fjsmjs.com
> >> >>
> >> >> "GSanterre" <GSanterre@discussions.microsoft.com> wrote in message
> >> >> news:75BA3556-9A02-4648-942E-F2FE4CF30DA7@microsoft.com...
> >> >> > As you sugested, I uninstalled Mcafee, re-booted and still the same
> >> >> > problem,
> >> >> > can't send e-mails. No error message comes up, the message seems to
> >> >> > have
> >> >> > been sent since the bar shows it is connecting and you see the
> >> >> > "sending
> >> >> > message" sign, but there is no message in the sent file.
> >> >> >
> >> >> > "Gary VanderMolen" wrote:
> >> >> >
> >> >> >> You should not have to reinstall Vista.
> >> >> >> Did I understand you correctly that you are running McAfee
> >> >> >> antivirus
> >> >> >> on your computer? If so, it could well be the source of the
> >> >> >> problem.
> >> >> >> Even though McAfee is currently not causing a problem on your
> >> >> >> husband's laptop, I can almost guarantee that eventually it will.
> >> >> >>
> >> >> >> After uninstalling McAfee from your computer, let us know if
> >> >> >> you still get an error message when attempting to receive mail.
> >> >> >> If so, copy the error message and post it here.
> >> >> >>
> >> >> >> "GSanterre" <GSanterre@discussions.microsoft.com> wrote in message
> >> >> >> news:2AA43D47-98B4-4C73-9078-AE3AF1133DCD@microsoft.com...
> >> >> >> >I have tried everything from using WMUtil and it did help delete
> >> >> >> >messages
> >> >> >> > from outbox, I downloaded MLM and I can send but not receive with
> >> >> >> > WLM,
> >> >> >> > contacted my ISP and everything is OK because when I went
> >> >> >> > directly to
> >> >> >> > their
> >> >> >> > site I could send and recieve even McAfee tried. So I decided
> >> >> >> > to use
> >> >> >> > my
> >> >> >> > husband's Laptop which also has Vista, McAfee and same ISP with
> >> >> >> > both
> >> >> >> > our
> >> >> >> > accounts..... and it was perfect... recieved and sent mail.
> >> >> >> > Could
> >> >> >> > the
> >> >> >> > problem be that my Vista program has to be installed again to fix
> >> >> >> > any
> >> >> >> > problem
> >> >> >> > with window mail??? and how should it be done?
> >> >>
> >> >>
> >> >>
> >>
> >>
>
>