Vista - SMTP NOT RESPONDING

Hi I applied the SMTP fix, changing it from 25 to 587. I have made no
changes to Norton software. Not all people experiencing this problem have
Norton.

I can now send mail.


"outofsilence" <outofsilence@discussions.microsoft.com> wrote in message
news:945573A0-089E-4B0E-BC56-96318B3C8D15@microsoft.com...
> Yey! I have a solution - from a brillinat guy on (believe it or not) a BT
> Technical Help Desk. Uninstall Norton completely (as the previous writer
> suggested) then go to outgoing server and chnge the Port number from 25,
> which is the default, to 587. This then allows outgoing email. You can
> leave
> it set on 587 aswell.
> Good luck to all of you.
> I'll be phoning Norton up now - it's not good that their AV is
> incompatible
> to WinMail....
>
>
> "Steve Cochran" wrote:
>
>> Norton appears to be incompatible with WinMail. See
>> www.oehelp.com/OETips.aspx#3 It should be uninstalled completely and
>> then
>> another less invasive program can be used.
>>
>> steve
>>
>> "Rob Smith" <RobSmith@discussions.microsoft.com> wrote in message
>> news:A916AAEA-A7B9-414B-834C-B9A857E2F538@microsoft.com...
>> >i AM USING VIRGIN INTERNET WITH NORTON SECURITY.
>> > I HAVE BEEN USING THE WINMAIL WITH NO PROBLEMS UNTIL RECENTLY WHEN I
>> > GET
>> > A
>> > MESSAGE 2SMTP NOT RESPONDING WITH A CODE OF 0x800CCC19.
>> > cAN ANYBODY HELP TO RESOLVE THIS PROBLEM
>>
>>

Demand a full refund of whatever you paid for Norton AV.
I did this with my last purchase of NAV (in 2003) and got a full refund.

Gary VanderMolen

"outofsilence" <outofsilence@discussions.microsoft.com> wrote in message
news:945573A0-089E-4B0E-BC56-96318B3C8D15@microsoft.com...
> Yey! I have a solution - from a brillinat guy on (believe it or not) a BT
> Technical Help Desk. Uninstall Norton completely (as the previous writer
> suggested) then go to outgoing server and chnge the Port number from 25,
> which is the default, to 587. This then allows outgoing email. You can leave
> it set on 587 aswell.
> Good luck to all of you.
> I'll be phoning Norton up now - it's not good that their AV is incompatible
> to WinMail....
>
>
> "Steve Cochran" wrote:
>
>> Norton appears to be incompatible with WinMail. See
>> www.oehelp.com/OETips.aspx#3 It should be uninstalled completely and then
>> another less invasive program can be used.
>>
>> steve
>>
>> "Rob Smith" <RobSmith@discussions.microsoft.com> wrote in message
>> news:A916AAEA-A7B9-414B-834C-B9A857E2F538@microsoft.com...
>> >i AM USING VIRGIN INTERNET WITH NORTON SECURITY.
>> > I HAVE BEEN USING THE WINMAIL WITH NO PROBLEMS UNTIL RECENTLY WHEN I GET
>> > A
>> > MESSAGE 2SMTP NOT RESPONDING WITH A CODE OF 0x800CCC19.
>> > cAN ANYBODY HELP TO RESOLVE THIS PROBLEM
>>
>>

Norton AV is probably not a contributing factor in this specific
BT SMTP server issue, but sooner or later Norton will become
the primary problem, so you might as well take care of it now.

Gary VanderMolen

"Space" <space@bt.internet.com> wrote in message news:CbGdnYfUafUK6TrbRVnytAA@bt.com...
> Hi I applied the SMTP fix, changing it from 25 to 587. I have made no changes to Norton software. Not all people experiencing
> this problem have Norton.
>
> I can now send mail.
>
>
> "outofsilence" <outofsilence@discussions.microsoft.com> wrote in message
> news:945573A0-089E-4B0E-BC56-96318B3C8D15@microsoft.com...
>> Yey! I have a solution - from a brillinat guy on (believe it or not) a BT
>> Technical Help Desk. Uninstall Norton completely (as the previous writer
>> suggested) then go to outgoing server and chnge the Port number from 25,
>> which is the default, to 587. This then allows outgoing email. You can leave
>> it set on 587 aswell.
>> Good luck to all of you.
>> I'll be phoning Norton up now - it's not good that their AV is incompatible
>> to WinMail....
>>
>>
>> "Steve Cochran" wrote:
>>
>>> Norton appears to be incompatible with WinMail. See
>>> www.oehelp.com/OETips.aspx#3 It should be uninstalled completely and then
>>> another less invasive program can be used.
>>>
>>> steve
>>>
>>> "Rob Smith" <RobSmith@discussions.microsoft.com> wrote in message
>>> news:A916AAEA-A7B9-414B-834C-B9A857E2F538@microsoft.com...
>>> >i AM USING VIRGIN INTERNET WITH NORTON SECURITY.
>>> > I HAVE BEEN USING THE WINMAIL WITH NO PROBLEMS UNTIL RECENTLY WHEN I GET
>>> > A
>>> > MESSAGE 2SMTP NOT RESPONDING WITH A CODE OF 0x800CCC19.
>>> > cAN ANYBODY HELP TO RESOLVE THIS PROBLEM
>>>
>>>
>

Thanks - This problem has been frustrating me for the past 2 days. But your
suggestion has fixed it.

"J P & Y R" wrote:

> Try using 587 rather than 25. It worked for me.
>
> Jim B
>
> "alphonse5" <alphonse5@discussions.microsoft.com> wrote in message
> news:66BEE9FB-A070-42F1-83E6-35FE35D17E8B@microsoft.com...
> > Do not know whether BT will have any input in Virgin connection, although
> > in
> > my case the fault was acknowleged and put right by BT (Had exactly same
> > problem with SMTP nos responding and showing error 0x800CCC19). It would
> > appear therefore that the fault is with the server and they should be in a
> > position to readjust the SMTP settings, so why not to call Virgin in your
> > case? Feel that VISTA being a new system will require others to adjust to
> > circumstances as new problems arise
> >
> > "Julian" wrote:
> >
> >>
> >>
> >> "alphonse5" <alphonse5@discussions.microsoft.com> wrote in message
> >> news:93B7CCDB-D5B0-4928-A5B6-F293732B773E@microsoft.com...
> >> > Problem is with BT. Call them on 0845 600 7030 and then they will reset
> >> > your
> >> > account remotely. It worked very well with me
> >>
> >> BT are responsible for the OP's Virgin connection?
> >>
> >>
> >>
> >>
> >> >
> >> > "Rob Smith" wrote:
> >> >
> >> >> i have been using win mail on vista. no problems until now. smtp not
> >> >> responding wait 60 secs and an error message 0x800ccc19. i have
> >> >> checked
> >> >> the
> >> >> smtp setting it iaset at 25. can you pleaqse help
> >> >>
> >> >> "Julian" wrote:
> >> >>
> >> >> >
> >> >> >
> >> >> > "Rob Smith" <RobSmith@discussions.microsoft.com> wrote in message
> >> >> > news:A916AAEA-A7B9-414B-834C-B9A857E2F538@microsoft.com...
> >> >> > >i AM USING VIRGIN INTERNET WITH NORTON SECURITY.
> >> >> > > I HAVE BEEN USING THE WINMAIL WITH NO PROBLEMS UNTIL RECENTLY
> >> >> > > WHEN I
> >> >> > > GET
> >> >> > > A
> >> >> > > MESSAGE 2SMTP NOT RESPONDING WITH A CODE OF 0x800CCC19.
> >> >> > > cAN ANYBODY HELP TO RESOLVE THIS PROBLEM
> >> >> >
> >> >> > I'll try to read your post if you resubmit having turned caps lock
> >> >> > off.
> >> >> >
> >> >> >
> >> >> >
>
>

I don't believe Norton is the problem necessarilly. I changed to port 587
without even disabling Norton and WinMail now sends OK.

"outofsilence" wrote:

> Yey! I have a solution - from a brillinat guy on (believe it or not) a BT
> Technical Help Desk. Uninstall Norton completely (as the previous writer
> suggested) then go to outgoing server and chnge the Port number from 25,
> which is the default, to 587. This then allows outgoing email. You can leave
> it set on 587 aswell.
> Good luck to all of you.
> I'll be phoning Norton up now - it's not good that their AV is incompatible
> to WinMail....
>
>
> "Steve Cochran" wrote:
>
> > Norton appears to be incompatible with WinMail. See
> > www.oehelp.com/OETips.aspx#3 It should be uninstalled completely and then
> > another less invasive program can be used.
> >
> > steve
> >
> > "Rob Smith" <RobSmith@discussions.microsoft.com> wrote in message
> > news:A916AAEA-A7B9-414B-834C-B9A857E2F538@microsoft.com...
> > >i AM USING VIRGIN INTERNET WITH NORTON SECURITY.
> > > I HAVE BEEN USING THE WINMAIL WITH NO PROBLEMS UNTIL RECENTLY WHEN I GET
> > > A
> > > MESSAGE 2SMTP NOT RESPONDING WITH A CODE OF 0x800CCC19.
> > > cAN ANYBODY HELP TO RESOLVE THIS PROBLEM
> >
> >

"readie" <readie@discussions.microsoft.com> wrote in message
news:7F56B594-B8FA-4100-B037-56577F9BA134@microsoft.com...
>I don't believe Norton is the problem necessarilly. I changed to port 587
> without even disabling Norton and WinMail now sends OK.

For the time being perhaps, but there is a very good chance
that Norton will bite you at some point, probably when it is
most inconvenient.


>
> "outofsilence" wrote:
>
>> Yey! I have a solution - from a brillinat guy on (believe it or not) a BT
>> Technical Help Desk. Uninstall Norton completely (as the previous writer
>> suggested) then go to outgoing server and chnge the Port number from 25,
>> which is the default, to 587. This then allows outgoing email. You can
>> leave
>> it set on 587 aswell.
>> Good luck to all of you.
>> I'll be phoning Norton up now - it's not good that their AV is
>> incompatible
>> to WinMail....
>>
>>
>> "Steve Cochran" wrote:
>>
>> > Norton appears to be incompatible with WinMail. See
>> > www.oehelp.com/OETips.aspx#3 It should be uninstalled completely and
>> > then
>> > another less invasive program can be used.
>> >
>> > steve
>> >
>> > "Rob Smith" <RobSmith@discussions.microsoft.com> wrote in message
>> > news:A916AAEA-A7B9-414B-834C-B9A857E2F538@microsoft.com...
>> > >i AM USING VIRGIN INTERNET WITH NORTON SECURITY.
>> > > I HAVE BEEN USING THE WINMAIL WITH NO PROBLEMS UNTIL RECENTLY WHEN I
>> > > GET
>> > > A
>> > > MESSAGE 2SMTP NOT RESPONDING WITH A CODE OF 0x800CCC19.
>> > > cAN ANYBODY HELP TO RESOLVE THIS PROBLEM
>> >
>> >