"LisaB.UK" <LisaB.UK@discussions.microsoft.com> wrote in message
> Im using Windows Mail, Vista and BT and am experiencing the same as a lot
> others ie can receive but cannot send. I have tried the 587 fix but it
> doesnt work for me. I have been on the phone to BT for 20 minutes while
> accessed my laptop remotely but they cannot fix it. Their explaination is
> that because my company uses a Chinese provider for our company email
> mail.amasia-tech.com that this provider should give me a new Outgoing SMTP
> (ie not 25 or 587). So I asked the Chinese side and they told me that 25
> works for everyone else and that is what they have. My email used to work
> just fine. Im not very technical and now am just confused. Any advice
> be appreciated. Thanks.
If you are not using the BT mail server the problem might be
a result of using antivirus software that it not compatible
with Vista/Windows Mail. Most notorious are Norton
and McAfee. If you are another of their victims...
Uninstall either product entirely.
Delete and recreate your email account within Windows Mail.
Download and install a Vista compatible Antivirus product
such as AVG or AVAST (both free) excluding or disabling
the superfluous email scanning component.
That should sort out your problem.
If not, please post any error messages including all
the diagnostic codes.