Vista - Microsoft Mail - Server will not respond

I can no longer send or receive emails through Microsoft Mail. My internet
still works and I can access email through my provider (comcast) web site.
The issue is that I get a "Your POP3 server has not responded in 60
seconds...". The error message is " Account: 'mail.comcast.net', Server:
'mail.comcast.net', Protocol: POP3, Port: 110, Secure(SSL): No, Error Number:
0x800CCC19". I have spent an hour on the phone with my internet provider and
they find no problems. I would love to just delete Microsoft Mail and reload
it hoping that would fix the problem. I can't figure out how to do this.
Any suggestions on what this problem could be?

Hi Nigel,

I checked at Comcast and your POP3 settings look correct.

Check and make sure your antivirus program has all of it's email scanning options turned off. This is a redundant feature that can corrupt Windows Mail. Plus, you will still be protected by your antivirus's real-time resident monitoring protection. Norton and McAfee seem to be the worst offenders with Windows Mail problems even with email scanning off, while Avast or AVG has not had any problems reported so far.

Avast - http://avast.com/eng/avast_4_home.html

AVG - http://free.grisoft.com/doc/5390/us/frt/0?prd=aff


Also check to see if you have a stuck "undeletable" message in one of your mailbox folders. If you do, then do the section for the folder that you have the stuck message in below.

Windows Mail problems


Hope this helps,
Shawn

This problem may be caused by your antivirus program.
Windows Mail is incompatible with most McAfee and Norton
antivirus programs. If you are using either of those two, it is
best to uninstall it and replace it with a more compatible
antivirus, such as the free version of Avast:
http://www.avast.com/eng/download-avast-home.html

Gary VanderMolen


"NigelRasta" <NigelRasta@discussions.microsoft.com> wrote in message news:8E95A1E2-A85F-4928-A406-6763B794ACF4@microsoft.com...
>I can no longer send or receive emails through Microsoft Mail. My internet
> still works and I can access email through my provider (comcast) web site.
> The issue is that I get a "Your POP3 server has not responded in 60
> seconds...". The error message is " Account: 'mail.comcast.net', Server:
> 'mail.comcast.net', Protocol: POP3, Port: 110, Secure(SSL): No, Error Number:
> 0x800CCC19". I have spent an hour on the phone with my internet provider and
> they find no problems. I would love to just delete Microsoft Mail and reload
> it hoping that would fix the problem. I can't figure out how to do this.
> Any suggestions on what this problem could be?

"NigelRasta" <NigelRasta@discussions.microsoft.com> wrote in message
news:8E95A1E2-A85F-4928-A406-6763B794ACF4@microsoft.com...
>I can no longer send or receive emails through Microsoft Mail. My internet
> still works and I can access email through my provider (comcast) web site.
> The issue is that I get a "Your POP3 server has not responded in 60
> seconds...". The error message is " Account: 'mail.comcast.net', Server:
> 'mail.comcast.net', Protocol: POP3, Port: 110, Secure(SSL): No, Error
> Number:
> 0x800CCC19". I have spent an hour on the phone with my internet provider
> and
> they find no problems. I would love to just delete Microsoft Mail and
> reload
> it hoping that would fix the problem. I can't figure out how to do this.
> Any suggestions on what this problem could be?

Email scanning should be turned off in any anti-virus. Also exclude EML
files from the scan. It provides no
protection not provided by the regular resident protection.
Besides that, McAfee and Norton are not compatible with Windows Mail and
should be uninstalled.

--
Frank Saunders, MS-MVP OE/WM
Do not send mail.