Vista - Sending & Receiving Mail

I've changing all sorts of settings and nothing seems to be making a
difference, keep getting the same error report. Read through lots of stuff
and nothing is working. This is a new laptop with Vista and Winmail. It has
been working for a few days but not all now. I can pick up my mail through my
ISP but wood rather use Winmail.
I'm getting my internet connection through the hotel/apartment that I'm
living in for the next 3 months in Shanghai.
I'm using the 60 day trail Norton but have got all the email settings turned
off.

Error Report:
Your server has unexpectedly terminated the connection. Possible causes for
this include server problems, network problems, or a long period of
inactivity. Account: 'Marcus' Mail', Server: 'mail.btinternet.com', Protocol:
POP3, Port: 110, Secure(SSL): No, Socket Error: 10053, Error Number:
0x800CCC0F

Hi Marcus,

I would uninstall Norton. It is know to cause problems in Vista and especially Windows Mail. You can use the free Avast if you like. I use it and it has not had any problems yet with Vista.

Free antivirus - avast! 4 Home Edition

Shawn

Norton is very intrusive and in some (most) cases disabling the email integration will not help. You would need to uninstall Norton as per their uninstall tool available from the Symantec site. Use Avast free and make sure you do not enable the email integration(scanning).

http://service1.symantec.com/SUPPORT...05033108162039

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"marcusFZ6" <marcusFZ6@discussions.microsoft.com> wrote in message news:38EE9ACF-7544-451B-8147-A9E171F8C5CF@microsoft.com...
> I've changing all sorts of settings and nothing seems to be making a
> difference, keep getting the same error report. Read through lots of stuff
> and nothing is working. This is a new laptop with Vista and Winmail. It has
> been working for a few days but not all now. I can pick up my mail through my
> ISP but wood rather use Winmail.
> I'm getting my internet connection through the hotel/apartment that I'm
> living in for the next 3 months in Shanghai.
> I'm using the 60 day trail Norton but have got all the email settings turned
> off.
>
> Error Report:
> Your server has unexpectedly terminated the connection. Possible causes for
> this include server problems, network problems, or a long period of
> inactivity. Account: 'Marcus' Mail', Server: 'mail.btinternet.com', Protocol:
> POP3, Port: 110, Secure(SSL): No, Socket Error: 10053, Error Number:
> 0x800CCC0F

Brink/Peter, Thanks for your help and I have followed your steps. Removed
Norton with the removal tool and installed Avast 4.7. I have tried logging on
to Winmail and it is still not working. Got a similar report but no error
numer this time.

Error Report:
Your server has unexpectedly terminated the connection. Possible causes for
this include server problems, network problems, or a long period of
inactivity. Account: 'Marcus' Mail', Server: 'mail.btinternet.com', Protocol:
POP3, Port: 110, Secure(SSL): No, Error Number: 0x800CCC0F

Marcus,

Your port settings and server names are correct. Check to make sure that you have "My server requires authentication" checked. See this link for the setup instructions:

Help Index - BT

Vista's is the same as OE's setup. (Skip step 3)

Shawn

Shawn, I have checked to make sure that the box is checked and it was. When
signing in it goes through the process of the authorisation etc and can see
that there are messages to download, as soon as it tries to download the
messages it just stops and comes up with the error report, same as the one
before.

Cheerz, Marcus

"brink" wrote:

> Marcus,
>
> Your port settings and server names are correct. Check to make sure
> that you have "My server requires authentication" checked. See this
> link for the setup instructions:
>
> 'Help Index - BT'
> (http://help.yahoo.com/l/uk/bt/login/login-108747.html)
>
> Vista's is the same as OE's setup. (Skip step 3)
>
> Shawn

Ok Marcus,

The only thing I can think of to try next is to delete this email account and close Windows Mail. Then, open Windows Mail and setup the account up again as a new one. Perhaps Norton has done it's damage to it and it needs to be discarded and create a new one.

Shawn

I have tried and no such luck. I think that there might be a problem which me
connecting through the hotels connection, doesn't let you on to all www's
that you want. might be the way they have got things configured.

Thanks for all your help and assistance, appreicated,

Marcus


> Ok Marcus,
>
> The only thing I can think of to try next is to delete this email
> account and close Windows Mail. Then, open Windows Mail and setup the
> account up again as a new one. Perhaps Norton has done it's damage to
> it and it needs to be discarded and create a new one.
>
> Shawn
>
>
> --
> brink
>
> *There are no dumb questions, just the people that do not ask them.*
> _http://www.vistax64.com/ (\"http://www.vistax64.com/\")_
> *Please post feedback to help others.*
>

Marcus,

Your welcome.
They may have some kind of filter running. You might ask them about it to see.

Shawn

This is a long shot, but you might try disabling Vista's autotuning feature.
1. Click on the Vista start orb and type cmd
2. The search results will display a program named cmd.exe
3. Right-click on the link and select "Run as administrator"
4. After the command prompt window opens, type
"netsh interface tcp set global autotuning=disabled" without
the quotation marks, then press Enter.
5. Test your POP account and see if you can download your mail now.
6. If nothing changes, re-enable the autotuning feature by typing
"netsh interface tcp set global autotuning=normal"

Hope this helps.

Gary VanderMolen


"marcusFZ6" <marcusFZ6@discussions.microsoft.com> wrote in message news:2336D695-74CE-4C82-945E-A938EE8016E6@microsoft.com...
>I have tried and no such luck. I think that there might be a problem which me
> connecting through the hotels connection, doesn't let you on to all www's
> that you want. might be the way they have got things configured.
>
> Thanks for all your help and assistance, appreicated,
>
> Marcus
>
>
>> Ok Marcus,
>>
>> The only thing I can think of to try next is to delete this email
>> account and close Windows Mail. Then, open Windows Mail and setup the
>> account up again as a new one. Perhaps Norton has done it's damage to
>> it and it needs to be discarded and create a new one.
>>
>> Shawn
>>
>>
>> --
>> brink
>>
>> *There are no dumb questions, just the people that do not ask them.*
>> _http://www.vistax64.com/ (\"http://www.vistax64.com/\")_
>> *Please post feedback to help others.*
>>