Vista - cannot send e-mail? I can help

"Westnet" doesn't pin it down. There is a Westnet in Australia:
http://www.westnet.com.au
and one in New York: http://www.westnet.com

I'm going to guess that your ISP is the latter. If so, In
Windows Mail go to Tools, Accounts, select the pop.bluetie.com
account, Properties, Servers. Change smtp.bluetie.com to
mail.westnet.com. Click OK, and try sending.

Incidentally, disabling McAfee or Norton AV is not sufficient.
It must be completely uninstalled. But that can wait until later
because the SMTP server change I gave you should fix your
immediate problem.

Gary VanderMolen


"Feefee" <Feefee@discussions.microsoft.com> wrote in message newsB43F826-67F0-43EF-95F0-A746B37B4604@microsoft.com...
> Our ISP is westnet, I am on a laptop at home and yes I have tried turning off
> the AV.
>
> "Gary VanderMolen" wrote:
>
>> The most common reason for this problem is a non-compatible
>> antivirus program. Both Norton and McAfee antivirus are incompatible
>> with Windows Mail, and they would need to be uninstalled. Replace
>> with a compatible antivirus like the free version of Avast:
>> http://www.avast.com/eng/download-avast-home.html
>>
>> After you do the above, if you still get the same error message,
>> let me know if you were using a laptop away from home when you
>> got that error message.
>>
>> BlueTie is a mail provider but not an ISP. Who is your ISP?
>>
>> Gary VanderMolen
>>
>>
>> "Feefee" <Feefee@discussions.microsoft.com> wrote in message news:7CF53E15-D581-4FA9-B588-03A644C0340F@microsoft.com...
>> >I have the same problems can recieve email but not send. Herer is my fault code
>> > Your server has unexpectedly terminated the connection. Possible causes for
>> > this include server problems, network problems, or a long period of
>> > inactivity. Subject 'trial', Account: 'pop.bluetie.com', Server:
>> > 'smtp.bluetie.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error:
>> > 10053, Error Number: 0x800CCC0F
>> >
>> > What other ports could I try?
>> > Many thanks Fiona

I started recently having the same problem as everyone else. I can receive,
but not send, e-mails. My IP is charter communications. When I go through
charter mail I can send e-mails with no problem. I can also send e-mails
through a separate e-mail account with Yahoo. So I don't think the problem
is with my computer (Acer) or with charter. But the error message I get is
"An unknown error has occurred. Subject 'Re: Monday, August 6' Account:
'POP.charter.net', Server: SMTP, Server Response: '421 Service not available,
Port 25, Secure (SSL): No, Server Error: 421, Error Number 0x800CCC67"
So before I do anything more (like uninstalling Norton) does anyone have any
suggestions for what might correct this specific problem? Thank you.
Bill Freda

"Brian" wrote:

> My problem was resolved simply by. going to "Tools" then "Accounts" then
> double click on the account in question. Click on "Advanced" and right under
> "Outgoing Mail (SMTP)" where it says "This server requires a secure
> connection" make sure that box isn't checked. I have Vista and this fixed my
> problem. I don't know if it matters but I use Road Runner (Time Warner). Hope
> this helps.

First of all, everyone is not having the same problem.
In fact, very few get Server Error 421.

Are you using a laptop away from home when you get that error?

If not, the only logical culprit is Norton antivirus. Uninstall it, and
replace with a more compatible antivirus like the free Avast:
http://www.avast.com/eng/avast_4_home.html

Gary VanderMolen

"bill freda" <billfreda@discussions.microsoft.com> wrote in message news:E894DC40-0CB8-44C6-BA10-B4413972BD7E@microsoft.com...
>I started recently having the same problem as everyone else. I can receive,
> but not send, e-mails. My IP is charter communications. When I go through
> charter mail I can send e-mails with no problem. I can also send e-mails
> through a separate e-mail account with Yahoo. So I don't think the problem
> is with my computer (Acer) or with charter. But the error message I get is
> "An unknown error has occurred. Subject 'Re: Monday, August 6' Account:
> 'POP.charter.net', Server: SMTP, Server Response: '421 Service not available,
> Port 25, Secure (SSL): No, Server Error: 421, Error Number 0x800CCC67"
> So before I do anything more (like uninstalling Norton) does anyone have any
> suggestions for what might correct this specific problem? Thank you.
> Bill Freda
>
> "Brian" wrote:
>
>> My problem was resolved simply by. going to "Tools" then "Accounts" then
>> double click on the account in question. Click on "Advanced" and right under
>> "Outgoing Mail (SMTP)" where it says "This server requires a secure
>> connection" make sure that box isn't checked. I have Vista and this fixed my
>> problem. I don't know if it matters but I use Road Runner (Time Warner). Hope
>> this helps.

Gary,
Thanks for the info. No, I am not using a laptop. It is a desktop at my
home. Before I uninstall Norton, should I contact my IP about changing the
Port 25 or is that possible? As you can tell, I'm not really that computer
savy. Thanks for your help.
Bill Freda

"Gary VanderMolen" wrote:

> First of all, everyone is not having the same problem.
> In fact, very few get Server Error 421.
>
> Are you using a laptop away from home when you get that error?
>
> If not, the only logical culprit is Norton antivirus. Uninstall it, and
> replace with a more compatible antivirus like the free Avast:
> http://www.avast.com/eng/avast_4_home.html
>
> Gary VanderMolen
>
> "bill freda" <billfreda@discussions.microsoft.com> wrote in message news:E894DC40-0CB8-44C6-BA10-B4413972BD7E@microsoft.com...
> >I started recently having the same problem as everyone else. I can receive,
> > but not send, e-mails. My IP is charter communications. When I go through
> > charter mail I can send e-mails with no problem. I can also send e-mails
> > through a separate e-mail account with Yahoo. So I don't think the problem
> > is with my computer (Acer) or with charter. But the error message I get is
> > "An unknown error has occurred. Subject 'Re: Monday, August 6' Account:
> > 'POP.charter.net', Server: SMTP, Server Response: '421 Service not available,
> > Port 25, Secure (SSL): No, Server Error: 421, Error Number 0x800CCC67"
> > So before I do anything more (like uninstalling Norton) does anyone have any
> > suggestions for what might correct this specific problem? Thank you.
> > Bill Freda
> >
> > "Brian" wrote:
> >
> >> My problem was resolved simply by. going to "Tools" then "Accounts" then
> >> double click on the account in question. Click on "Advanced" and right under
> >> "Outgoing Mail (SMTP)" where it says "This server requires a secure
> >> connection" make sure that box isn't checked. I have Vista and this fixed my
> >> problem. I don't know if it matters but I use Road Runner (Time Warner). Hope
> >> this helps.
>
>
>

The host 'smpt.att.yahoo.com' could not be found. Please verify that you have
entered the server name correctly.
Subject 'hi', Account: 'pop.att.yahoo.com', Server: 'smpt.att.yahoo.com',
Protocol: SMTP, Port: 25, Secure(SSL): Yes, Socket Error: 11001, Error
Number: 0x800CCC0D
Account: 'pop.att.yahoo.com', Server: 'pop.att.yahoo.com', Protocol: POP3,
Server Response: '-ERR popgate unknown command', Port: 995, Secure(SSL): Yes,
Server Error: 0x800CCC90, Error Number: 0x800CCC18
"Gary VanderMolen" wrote:

> Do you get an error message when you try to send? If so, right-click
> on it, copy, and paste it into a reply here.
>
> Gary VanderMolen
>
>
> "twizzlerlady" <twizzlerlady@discussions.microsoft.com> wrote in message
> news:A42325B9-9D7F-40F2-88FC-D5F7F9721F67@microsoft.com...
> >I also cannot send e- mail.. i tried what you suggested and still no luck..
> > I am using att
> >
> > "Brian" wrote:
> >
> >> My problem was resolved simply by. going to "Tools" then "Accounts" then
> >> double click on the account in question. Click on "Advanced" and right under
> >> "Outgoing Mail (SMTP)" where it says "This server requires a secure
> >> connection" make sure that box isn't checked. I have Vista and this fixed my
> >> problem. I don't know if it matters but I use Road Runner (Time Warner). Hope
> >> this helps.
>
>
>

Try smtp.att.yahoo.com, not smpt.att.yahoo.com

--
Jane, not plain 64 bit enabled :-)
Batteries not included. Braincell on vacation ;-)
"twizzlerlady" <twizzlerlady@discussions.microsoft.com> wrote in message
news:0A22F5F4-DB6F-482D-A563-8D9B5589E8AD@microsoft.com...
> The host 'smpt.att.yahoo.com' could not be found. Please verify that you
> have
> entered the server name correctly.
> Subject 'hi', Account: 'pop.att.yahoo.com', Server: 'smpt.att.yahoo.com',
> Protocol: SMTP, Port: 25, Secure(SSL): Yes, Socket Error: 11001, Error
> Number: 0x800CCC0D
> Account: 'pop.att.yahoo.com', Server: 'pop.att.yahoo.com', Protocol: POP3,
> Server Response: '-ERR popgate unknown command', Port: 995, Secure(SSL):
> Yes,
> Server Error: 0x800CCC90, Error Number: 0x800CCC18
> "Gary VanderMolen" wrote:
>
>> Do you get an error message when you try to send? If so, right-click
>> on it, copy, and paste it into a reply here.
>>
>> Gary VanderMolen
>>
>>
>> "twizzlerlady" <twizzlerlady@discussions.microsoft.com> wrote in message
>> news:A42325B9-9D7F-40F2-88FC-D5F7F9721F67@microsoft.com...
>> >I also cannot send e- mail.. i tried what you suggested and still no
>> >luck..
>> > I am using att
>> >
>> > "Brian" wrote:
>> >
>> >> My problem was resolved simply by. going to "Tools" then "Accounts"
>> >> then
>> >> double click on the account in question. Click on "Advanced" and right
>> >> under
>> >> "Outgoing Mail (SMTP)" where it says "This server requires a secure
>> >> connection" make sure that box isn't checked. I have Vista and this
>> >> fixed my
>> >> problem. I don't know if it matters but I use Road Runner (Time
>> >> Warner). Hope
>> >> this helps.
>>
>>
>>

If you only use your ISP account from home, port 25 will work fine.
No need to change it.

Gary VanderMolen

"bill freda" <billfreda@discussions.microsoft.com> wrote in message news:0D5C903E-57D8-4331-BED6-EC976BDE88E6@microsoft.com...
> Gary,
> Thanks for the info. No, I am not using a laptop. It is a desktop at my
> home. Before I uninstall Norton, should I contact my IP about changing the
> Port 25 or is that possible? As you can tell, I'm not really that computer
> savy. Thanks for your help.
> Bill Freda
>
> "Gary VanderMolen" wrote:
>
>> First of all, everyone is not having the same problem.
>> In fact, very few get Server Error 421.
>>
>> Are you using a laptop away from home when you get that error?
>>
>> If not, the only logical culprit is Norton antivirus. Uninstall it, and
>> replace with a more compatible antivirus like the free Avast:
>> http://www.avast.com/eng/avast_4_home.html
>>
>> Gary VanderMolen
>>
>> "bill freda" <billfreda@discussions.microsoft.com> wrote in message news:E894DC40-0CB8-44C6-BA10-B4413972BD7E@microsoft.com...
>> >I started recently having the same problem as everyone else. I can receive,
>> > but not send, e-mails. My IP is charter communications. When I go through
>> > charter mail I can send e-mails with no problem. I can also send e-mails
>> > through a separate e-mail account with Yahoo. So I don't think the problem
>> > is with my computer (Acer) or with charter. But the error message I get is
>> > "An unknown error has occurred. Subject 'Re: Monday, August 6' Account:
>> > 'POP.charter.net', Server: SMTP, Server Response: '421 Service not available,
>> > Port 25, Secure (SSL): No, Server Error: 421, Error Number 0x800CCC67"
>> > So before I do anything more (like uninstalling Norton) does anyone have any
>> > suggestions for what might correct this specific problem? Thank you.
>> > Bill Freda
>> >
>> > "Brian" wrote:
>> >
>> >> My problem was resolved simply by. going to "Tools" then "Accounts" then
>> >> double click on the account in question. Click on "Advanced" and right under
>> >> "Outgoing Mail (SMTP)" where it says "This server requires a secure
>> >> connection" make sure that box isn't checked. I have Vista and this fixed my
>> >> problem. I don't know if it matters but I use Road Runner (Time Warner). Hope
>> >> this helps.
>>
>>
>>

You have several problems.

Sending: As Jane already noted, the server name has a typo.
Also, the port number should be 465 instead of 25.

Receiving: Looks like you have Secure Password Authentication
enabled, which is a no-no. Go to Tools, Accounts, select the account,
Properties, Servers, untick the box for "Log on using Secure Password
Authentication".

Gary VanderMolen

"twizzlerlady" <twizzlerlady@discussions.microsoft.com> wrote in message
news:0A22F5F4-DB6F-482D-A563-8D9B5589E8AD@microsoft.com...
> The host 'smpt.att.yahoo.com' could not be found. Please verify that you have
> entered the server name correctly.
> Subject 'hi', Account: 'pop.att.yahoo.com', Server: 'smpt.att.yahoo.com',
> Protocol: SMTP, Port: 25, Secure(SSL): Yes, Socket Error: 11001, Error
> Number: 0x800CCC0D
> Account: 'pop.att.yahoo.com', Server: 'pop.att.yahoo.com', Protocol: POP3,
> Server Response: '-ERR popgate unknown command', Port: 995, Secure(SSL): Yes,
> Server Error: 0x800CCC90, Error Number: 0x800CCC18
> "Gary VanderMolen" wrote:
>
>> Do you get an error message when you try to send? If so, right-click
>> on it, copy, and paste it into a reply here.
>>
>> Gary VanderMolen
>>
>>
>> "twizzlerlady" <twizzlerlady@discussions.microsoft.com> wrote in message
>> news:A42325B9-9D7F-40F2-88FC-D5F7F9721F67@microsoft.com...
>> >I also cannot send e- mail.. i tried what you suggested and still no luck..
>> > I am using att
>> >
>> > "Brian" wrote:
>> >
>> >> My problem was resolved simply by. going to "Tools" then "Accounts" then
>> >> double click on the account in question. Click on "Advanced" and right under
>> >> "Outgoing Mail (SMTP)" where it says "This server requires a secure
>> >> connection" make sure that box isn't checked. I have Vista and this fixed my
>> >> problem. I don't know if it matters but I use Road Runner (Time Warner). Hope
>> >> this helps.
>>
>>
>>

Gary we are with the westnet in Australia, not the US.

"Gary VanderMolen" wrote:

> "Westnet" doesn't pin it down. There is a Westnet in Australia:
> http://www.westnet.com.au
> and one in New York: http://www.westnet.com
>
> I'm going to guess that your ISP is the latter. If so, In
> Windows Mail go to Tools, Accounts, select the pop.bluetie.com
> account, Properties, Servers. Change smtp.bluetie.com to
> mail.westnet.com. Click OK, and try sending.
>
> Incidentally, disabling McAfee or Norton AV is not sufficient.
> It must be completely uninstalled. But that can wait until later
> because the SMTP server change I gave you should fix your
> immediate problem.
>
> Gary VanderMolen
>
>
> "Feefee" <Feefee@discussions.microsoft.com> wrote in message newsB43F826-67F0-43EF-95F0-A746B37B4604@microsoft.com...
> > Our ISP is westnet, I am on a laptop at home and yes I have tried turning off
> > the AV.
> >
> > "Gary VanderMolen" wrote:
> >
> >> The most common reason for this problem is a non-compatible
> >> antivirus program. Both Norton and McAfee antivirus are incompatible
> >> with Windows Mail, and they would need to be uninstalled. Replace
> >> with a compatible antivirus like the free version of Avast:
> >> http://www.avast.com/eng/download-avast-home.html
> >>
> >> After you do the above, if you still get the same error message,
> >> let me know if you were using a laptop away from home when you
> >> got that error message.
> >>
> >> BlueTie is a mail provider but not an ISP. Who is your ISP?
> >>
> >> Gary VanderMolen
> >>
> >>
> >> "Feefee" <Feefee@discussions.microsoft.com> wrote in message news:7CF53E15-D581-4FA9-B588-03A644C0340F@microsoft.com...
> >> >I have the same problems can recieve email but not send. Herer is my fault code
> >> > Your server has unexpectedly terminated the connection. Possible causes for
> >> > this include server problems, network problems, or a long period of
> >> > inactivity. Subject 'trial', Account: 'pop.bluetie.com', Server:
> >> > 'smtp.bluetie.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error:
> >> > 10053, Error Number: 0x800CCC0F
> >> >
> >> > What other ports could I try?
> >> > Many thanks Fiona
>
>
>

OK, so just adapt my example for your particular circumstance.
Change smtp.bluetie.com to whatever the name is for your westnet
SMTP server. Looks like that would be mail.westnet.com.au, if we
can go by these directions:
http://support.westnet.com.au/faq/21...or-Westnet.htm

Gary VanderMolen

"Feefee" <Feefee@discussions.microsoft.com> wrote in message news:F60CEC8E-5FD8-4E93-AF27-614D047FA040@microsoft.com...
> Gary we are with the westnet in Australia, not the US.
>
> "Gary VanderMolen" wrote:
>
>> "Westnet" doesn't pin it down. There is a Westnet in Australia:
>> http://www.westnet.com.au
>> and one in New York: http://www.westnet.com
>>
>> I'm going to guess that your ISP is the latter. If so, In
>> Windows Mail go to Tools, Accounts, select the pop.bluetie.com
>> account, Properties, Servers. Change smtp.bluetie.com to
>> mail.westnet.com. Click OK, and try sending.
>>
>> Incidentally, disabling McAfee or Norton AV is not sufficient.
>> It must be completely uninstalled. But that can wait until later
>> because the SMTP server change I gave you should fix your
>> immediate problem.
>>
>> Gary VanderMolen
>>
>>
>> "Feefee" <Feefee@discussions.microsoft.com> wrote in message newsB43F826-67F0-43EF-95F0-A746B37B4604@microsoft.com...
>> > Our ISP is westnet, I am on a laptop at home and yes I have tried turning off
>> > the AV.
>> >
>> > "Gary VanderMolen" wrote:
>> >
>> >> The most common reason for this problem is a non-compatible
>> >> antivirus program. Both Norton and McAfee antivirus are incompatible
>> >> with Windows Mail, and they would need to be uninstalled. Replace
>> >> with a compatible antivirus like the free version of Avast:
>> >> http://www.avast.com/eng/download-avast-home.html
>> >>
>> >> After you do the above, if you still get the same error message,
>> >> let me know if you were using a laptop away from home when you
>> >> got that error message.
>> >>
>> >> BlueTie is a mail provider but not an ISP. Who is your ISP?
>> >>
>> >> Gary VanderMolen
>> >>
>> >>
>> >> "Feefee" <Feefee@discussions.microsoft.com> wrote in message news:7CF53E15-D581-4FA9-B588-03A644C0340F@microsoft.com...
>> >> >I have the same problems can recieve email but not send. Herer is my fault code
>> >> > Your server has unexpectedly terminated the connection. Possible causes for
>> >> > this include server problems, network problems, or a long period of
>> >> > inactivity. Subject 'trial', Account: 'pop.bluetie.com', Server:
>> >> > 'smtp.bluetie.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error:
>> >> > 10053, Error Number: 0x800CCC0F
>> >> >
>> >> > What other ports could I try?
>> >> > Many thanks Fiona
>>
>>
>>