Vista - Windows Mail won't send email

Hi,

I've just got a new laptop w/ Vista, and I've imported all my old
email/address book.contact information from Outlook Express.

I'm currently able to receive email, but I just tried to send my first email
and immediately got an error message back which reads:

"The message could not be sent.

An error has occurred."

And it then provides a link to this forum. Any ideas? The email is still
sitting on my desktop. It didn't move it to the outbox or the drafts folder,
and it didn't even try to send the email by popping up the connections
window. I clicked send, then the error message popped up just like that.

Thanks,
Claire

As an additional, when I try to save the message to drafts folder so I can
restart and try again, I get a message which reads:

"Cannot save this message"

Claire

"claire" wrote:

> Hi,
>
> I've just got a new laptop w/ Vista, and I've imported all my old
> email/address book.contact information from Outlook Express.
>
> I'm currently able to receive email, but I just tried to send my first email
> and immediately got an error message back which reads:
>
> "The message could not be sent.
>
> An error has occurred."
>
> And it then provides a link to this forum. Any ideas? The email is still
> sitting on my desktop. It didn't move it to the outbox or the drafts folder,
> and it didn't even try to send the email by popping up the connections
> window. I clicked send, then the error message popped up just like that.
>
> Thanks,
> Claire

Are you running an antivirus that is not compatible with Windows Mail?
Both Norton and McAfee antivirus are incompatible and those would
need to be uninstalled. Replace with a compatible antivirus
like the free version of Avast:
http://www.avast.com/eng/download-avast-home.html

Gary VanderMolen


"claire" <claire@discussions.microsoft.com> wrote in message news:39E3CF6E-062C-4825-9064-780AF5215BDC@microsoft.com...
> As an additional, when I try to save the message to drafts folder so I can
> restart and try again, I get a message which reads:
>
> "Cannot save this message"
>
> Claire
>
> "claire" wrote:
>
>> Hi,
>>
>> I've just got a new laptop w/ Vista, and I've imported all my old
>> email/address book.contact information from Outlook Express.
>>
>> I'm currently able to receive email, but I just tried to send my first email
>> and immediately got an error message back which reads:
>>
>> "The message could not be sent.
>>
>> An error has occurred."
>>
>> And it then provides a link to this forum. Any ideas? The email is still
>> sitting on my desktop. It didn't move it to the outbox or the drafts folder,
>> and it didn't even try to send the email by popping up the connections
>> window. I clicked send, then the error message popped up just like that.
>>
>> Thanks,
>> Claire

If your ISP is BT ring 0800 800 030 and chose the correct option. They will
fix the problem for you.
"claire" <claire@discussions.microsoft.com> wrote in message
news:F9219BF4-4702-447B-B6E0-4710090D806B@microsoft.com...
> Hi,
>
> I've just got a new laptop w/ Vista, and I've imported all my old
> email/address book.contact information from Outlook Express.
>
> I'm currently able to receive email, but I just tried to send my first
> email
> and immediately got an error message back which reads:
>
> "The message could not be sent.
>
> An error has occurred."
>
> And it then provides a link to this forum. Any ideas? The email is still
> sitting on my desktop. It didn't move it to the outbox or the drafts
> folder,
> and it didn't even try to send the email by popping up the connections
> window. I clicked send, then the error message popped up just like that.
>
> Thanks,
> Claire

I also have an email sitting in my inbox date 5/29/07, a few months after I
purchased my Vista laptop. I had others but they ended up being normal
emails originally, however when in my deleted folder, I selected a group of
them to delete, certain ones ended up with that message and wouldn't leave my
deleted folder. I found a solution accidently for the ones in the deleted
folder... since they were already there.. I created a message rules, and
asked windows to delete on exit, anything with this message... It worked on
those ones! The original one in the inbox, unfortunately is stuck there. I
no longer use McAffee which came on the computer, but use a favorite that my
brother gave me called VCOM Fix It Utilities by Avanquest. In between taking
out McAffee and installing the new one, where I was not protected at all, I
still couldn't get rid of that one email. The only other thing I can think
of is maybe there is possibly some McAffee files still in the registry

If you have a solution, Please let me know... thanks... Gloria

"Gary VanderMolen" wrote:

"gloriafool" <gloriafool@xxxxxx> escribió en el mensaje
de noticias news:6972A0C2-F53D-4453-AE65-89CF18CD938A@xxxxxx

Try the Microsoft fix:
http://support.microsoft.com/default.aspx/kb/941090

Although it only mentions the Outbox folder, it also gets rid of
stuck emails in other folders.

Gary VanderMolen


"gloriafool" <gloriafool@xxxxxx> wrote in message news:6972A0C2-F53D-4453-AE65-89CF18CD938A@xxxxxx

Don't be timid, Floyd. Ask your question.

--
Gary VanderMolen [MS-MVP WLM]


"FLOYD MOORE" <DISPLAYNAME@xxxxxx> wrote in message news:CB4E2EA1-F25A-46EF-9D78-BB22D3DDA740@xxxxxx

"claire" wrote:

"1doll@xxxxxx" <1doll@xxxxxx@discussions.microsoft.com> wrote in message
news:1A575E51-F662-4FFD-ABF2-A0188231468A@xxxxxxDid you set up as AT&T says to?

http://helpme.att.net/article.php?item=10918