Vista - Windows Mail Help Menu

When in Windows Mail, clicking the HELP menu option "View Help" or pressing
the F1 key brings up an error message with the white X on a red background
button. It is titled "Internet Explorer cannot download / from Windows."

The associated message reads..."Internet Explorer was not able to open this
Internet site. The requested site is either unavailable or cannot be found.
Please try again later."

I have tried dozens of times and never get the HELP file to open. Another
small download window opens but it never progresses. A third HELP and
Support window opens, but it never populates with anything.

This is on a new Gateway FXG530GX computer I received two weeks ago. This
same thing occurs in other programs as well. My Internet connection is via
Cable Broadband.

I sure would appreciate any help from you all to resolve this issue. The
HELP files are invaluable to me, and it would help to fully comprehend the
changes to Windows Mail in VISTA.

Thanks much.
--
Andy Z

"Andy Z" <AndyZ@discussions.microsoft.com> wrote in message
news:162619A6-C250-4F19-9A7A-BD6F5D64A410@microsoft.com...
> When in Windows Mail, clicking the HELP menu option "View Help" or
> pressing
> the F1 key brings up an error message with the white X on a red background
> button. It is titled "Internet Explorer cannot download / from Windows."
>
> The associated message reads..."Internet Explorer was not able to open
> this
> Internet site. The requested site is either unavailable or cannot be
> found.
> Please try again later."
>
> I have tried dozens of times and never get the HELP file to open. Another
> small download window opens but it never progresses. A third HELP and
> Support window opens, but it never populates with anything.
>
> This is on a new Gateway FXG530GX computer I received two weeks ago. This
> same thing occurs in other programs as well. My Internet connection is
> via
> Cable Broadband.
>
> I sure would appreciate any help from you all to resolve this issue. The
> HELP files are invaluable to me, and it would help to fully comprehend the
> changes to Windows Mail in VISTA.
>
> Thanks much.
> --
> Andy Z

Since this is a system wide question, you will probably get advice by
posting to the Vista Operating System news group.
news://msnews.microsoft.com/microsof....vista.general

Sorry I can't help more.

Hi Andy,


Do not worry, this is an easy fix. Just go into Default Programs and make sure that Internet Explorer has all if it's default associations set for it. You can see this link for how to do it.

Default Programs - Program Default Associations

Shawn

Error "Internet Explorer was not able to open this Internet site" when using Help and Support in Windows Vista:
http://www.winhelponline.com/articles/171/1/

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


"Andy Z" <AndyZ@discussions.microsoft.com> wrote in message news:162619A6-C250-4F19-9A7A-BD6F5D64A410@microsoft.com...
When in Windows Mail, clicking the HELP menu option "View Help" or pressing
the F1 key brings up an error message with the white X on a red background
button. It is titled "Internet Explorer cannot download / from Windows."

The associated message reads..."Internet Explorer was not able to open this
Internet site. The requested site is either unavailable or cannot be found.
Please try again later."

I have tried dozens of times and never get the HELP file to open. Another
small download window opens but it never progresses. A third HELP and
Support window opens, but it never populates with anything.

This is on a new Gateway FXG530GX computer I received two weeks ago. This
same thing occurs in other programs as well. My Internet connection is via
Cable Broadband.

I sure would appreciate any help from you all to resolve this issue. The
HELP files are invaluable to me, and it would help to fully comprehend the
changes to Windows Mail in VISTA.

Thanks much.
--
Andy Z

Thank you so much Ramesh. Your solution was easy, on the mark, and it
worked. I cannot thank you enough for your kindness in sharing your
knowledge with me. May God bless you always.
--
Andy Z


"Ramesh, MS-MVP" wrote:

> Error "Internet Explorer was not able to open this Internet site" when using Help and Support in Windows Vista:
> http://www.winhelponline.com/articles/171/1/
>
> --
> Regards,
>
> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> Windows® Troubleshooting http://www.winhelponline.com
>
>
> "Andy Z" <AndyZ@discussions.microsoft.com> wrote in message news:162619A6-C250-4F19-9A7A-BD6F5D64A410@microsoft.com...
> When in Windows Mail, clicking the HELP menu option "View Help" or pressing
> the F1 key brings up an error message with the white X on a red background
> button. It is titled "Internet Explorer cannot download / from Windows."
>
> The associated message reads..."Internet Explorer was not able to open this
> Internet site. The requested site is either unavailable or cannot be found.
> Please try again later."
>
> I have tried dozens of times and never get the HELP file to open. Another
> small download window opens but it never progresses. A third HELP and
> Support window opens, but it never populates with anything.
>
> This is on a new Gateway FXG530GX computer I received two weeks ago. This
> same thing occurs in other programs as well. My Internet connection is via
> Cable Broadband.
>
> I sure would appreciate any help from you all to resolve this issue. The
> HELP files are invaluable to me, and it would help to fully comprehend the
> changes to Windows Mail in VISTA.
>
> Thanks much.
> --
> Andy Z
>

You're most welcome, Andy

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


"Andy Z" <AndyZ@discussions.microsoft.com> wrote in message news7425328-AFBA-4A58-B088-A5C9B06F8279@microsoft.com...
Thank you so much Ramesh. Your solution was easy, on the mark, and it
worked. I cannot thank you enough for your kindness in sharing your
knowledge with me. May God bless you always.
--
Andy Z


"Ramesh, MS-MVP" wrote:

> Error "Internet Explorer was not able to open this Internet site" when using Help and Support in Windows Vista:
> http://www.winhelponline.com/articles/171/1/
>
> --
> Regards,
>
> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> Windows® Troubleshooting http://www.winhelponline.com
>
>
> "Andy Z" <AndyZ@discussions.microsoft.com> wrote in message news:162619A6-C250-4F19-9A7A-BD6F5D64A410@microsoft.com...
> When in Windows Mail, clicking the HELP menu option "View Help" or pressing
> the F1 key brings up an error message with the white X on a red background
> button. It is titled "Internet Explorer cannot download / from Windows."
>
> The associated message reads..."Internet Explorer was not able to open this
> Internet site. The requested site is either unavailable or cannot be found.
> Please try again later."
>
> I have tried dozens of times and never get the HELP file to open. Another
> small download window opens but it never progresses. A third HELP and
> Support window opens, but it never populates with anything.
>
> This is on a new Gateway FXG530GX computer I received two weeks ago. This
> same thing occurs in other programs as well. My Internet connection is via
> Cable Broadband.
>
> I sure would appreciate any help from you all to resolve this issue. The
> HELP files are invaluable to me, and it would help to fully comprehend the
> changes to Windows Mail in VISTA.
>
> Thanks much.
> --
> Andy Z
>