1. Are you connected to the Roadrunner network when you try to send?
2. Tools - Accounts - youraccount - Properties -Servers
do you have your username and password entered?
and checked (x) Log on using clear text authentication
not secure password authentication
"Diane T" <Diane T@xxxxxx> wrote in message
> error message is
> The message could not be sent. The authentication setting might not be
> correct for your outgoing e-mail [SMTP] server. For help solving this
> problem, go to Help, search for "Troubleshoot Windows Mail", and read the
> "I'm having problems sending e-mail" section. If you need help determining
> the proper server settings, please contact your e-mail service provider.
> The rejected e-mail address was 'dtoffolo@xxxxxx'. Subject 'test
> for windows mail', Account: 'pop-server.carolina.rr.com', Server:
> 'smtp-server.carolina.rr.com', Protocol: SMTP, Server Response: '553
> Authentication is required to send mail as <dtoffolo@xxxxxx>',
> 25, Secure(SSL): No, Server Error: 553, Error Number: 0x800CCC78
> I have been told there is a software problem which i do not know how to
> My server has verified that I can send and receive mail just not useing
> windows mail. Can you help?