Vista - Cannot Receive - Please Help!!

Hi, I have tried the "troubleshooter" and turned it off/on again, but I get
this message


-- Account: '64.235.247.170', Server: '64.235.247.170', Protocol: POP3,
Server Response: '-ERR Invalid command.', Port: 995, Secure(SSL): Yes, Server
Error: 0x800CCC90, Error Number: 0x800CCC18

Any ideas? My Yahoo a/c is sending and receiving e-mails fine.

H

Hi Helen,

0x800CCC18 = SICILY_LOGON_FAILED = Logon attempt failed.

You will need to double check you email account settings to make sure that they are correct, and that your username and password is correct to. Your email provider should have a webpage for how to setup a email account in Outlook Express or Windows Mail. They use the same settings. If you can tell me who your provider is, I will be able to help further.

Hope this helps,
Shawn

Hi Shawn

Yes, I have checked and double checked, all OK. It was working this
morning!!! Aggghhh...... The a/c was set up by the chap who does my
business website, so I'm sorry I don't know who the provider is.


--
H


"Helen" wrote:

Helen,

Since it worked fine before, what antivirus program are you using? You can read more about antivirus programs and Windows Mail in the "First" section in this tutorial to see if it applies to you.

Windows Mail problems

If this does not help, then you might call back the chap to see who your ISP or email provider is. The account settings are specific for each provider. They may have made some changes for their account usage settings.

Shawn

That IP address, 64.235.247.170, traces to an outfit called
A49consultants.com. The latter is not an ISP. It is somewhat
doubtful that a non-ISP mail host would use port 995.
So, as a test, change the POP3 port to 110, no SSL. You can make
this change by going to Tools, Accounts, select the account,
Properties, Advanced.

Note: Tell your tech friend that it is bad practice to use an IP address
instead of the host name for a mail server since servers sometimes
change their assigned IP address.

Gary VanderMolen


"Helen" <Helen@xxxxxx> wrote in message newsD776B1C-88D8-4D59-A3E5-210268B917ED@xxxxxx

Thank you. I can now send, but cannot receive? My tech "friend" has been
somewhat unhelpful, ie not responded!
--
H


"Gary VanderMolen" wrote:

Helen,

Are you getting a error message for receiving? It may be similair to the first one, but with SMTP in it.

Shawn

Phoned the webmaster, but he is also stumped. Suggested I change some of the
settings but I now get this error message...

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was 'helen.allinson1@xxxxxx'. Subject
'Test 4', Account: '64.235.247.170', Server: '64.235.247.170', Protocol:
SMTP, Server Response: '550 Your HELO string is incorrect', Port: 25,
Secure(SSL): No, Server Error: 550, Error Number: 0x800CCC79

?????
--
H


"brink" wrote:

"Helen" <Helen@xxxxxx> wrote in message
news:C0223EC7-D17A-4E2D-B817-320CD3B93EA9@xxxxxxPort 25 is an outgoing port but you say you can send but not receive. The
normal incoming port is 110.

--
Frank Saunders, MS-MVP OE/WM
I won't answer email.

Hi Helen,

0x800CCC79 = SMTP_REJECTED_RECIPIENTS = Server rejected recipients.

You might try testing with the "My server requires Authentification" checked and then unchecked under:
(Tools - Accounts - Email Account - Properties - Servers tab)

Shawn