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10-06-2007
| #1 (permalink) |
| | Using Windows Mail with an ISP in XP It would appear that Windows Mail has difficulty with ISP's using XP. Users of Outlook 2003 and Outlook Express each interface with my server (sky.com) with no difficulty but Windows Mail will not download nor send messages. In order to get Microsoft to provide a solution I am being asked to pay £46 even though their product that I only bought a month ago still does not work. Whatever happened to Customer Care and Consumer Protection. |
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10-06-2007
| #2 (permalink) |
| | Re: Using Windows Mail with an ISP in XP I assure you that many Vista users have no trouble with Sky.com. Please describe your symptoms in detail and include copies of any error messages. -- Gary VanderMolen [MS MVP-WLM] "Laura JD" <Laura JD@xxxxxx> wrote in message news:24CE4A73-9718-4694-BBBE-FE2AB133B688@xxxxxx Quote: > It would appear that Windows Mail has difficulty with ISP's using XP. Users > of Outlook 2003 and Outlook Express each interface with my server (sky.com) > with no difficulty but Windows Mail will not download nor send messages. In > order to get Microsoft to provide a solution I am being asked to pay £46 even > though their product that I only bought a month ago still does not work. > Whatever happened to Customer Care and Consumer Protection. |
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10-07-2007
| #3 (permalink) |
| | RE: Using Windows Mail with an ISP in XP I have solved the problem by disabling the virus check of incoming mail. I do not think a lot about Vista if I have to disable the virus checker to use it. I am using Norton 360 anti-virus system. "Laura JD" wrote: Quote: > It would appear that Windows Mail has difficulty with ISP's using XP. Users > of Outlook 2003 and Outlook Express each interface with my server (sky.com) > with no difficulty but Windows Mail will not download nor send messages. In > order to get Microsoft to provide a solution I am being asked to pay £46 even > though their product that I only bought a month ago still does not work. > Whatever happened to Customer Care and Consumer Protection. |
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10-07-2007
| #4 (permalink) |
| | Re: Using Windows Mail with an ISP in XP I use NOD32 and don't have to disable mail coverage. It is a Norton 360 issue. "Laura JD" <LauraJD@xxxxxx> wrote in message news:75BDDA1F-7CFF-4127-93E0-962B71797014@xxxxxx Quote: >I have solved the problem by disabling the virus check of incoming mail. I >do > not think a lot about Vista if I have to disable the virus checker to use > it. > I am using Norton 360 anti-virus system. > > "Laura JD" wrote: > Quote: >> It would appear that Windows Mail has difficulty with ISP's using XP. >> Users >> of Outlook 2003 and Outlook Express each interface with my server >> (sky.com) >> with no difficulty but Windows Mail will not download nor send messages. >> In >> order to get Microsoft to provide a solution I am being asked to pay £46 >> even >> though their product that I only bought a month ago still does not work. >> Whatever happened to Customer Care and Consumer Protection. |
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10-07-2007
| #5 (permalink) |
| | Re: Using Windows Mail with an ISP in XP You've got that backwards. I don't think much of Norton products if they can't make them compatible with Vista. Most other antivirus producers manage to do it. -- Gary VanderMolen [MS MVP-WLM] "Laura JD" <LauraJD@xxxxxx> wrote in message news:75BDDA1F-7CFF-4127-93E0-962B71797014@xxxxxx Quote: >I have solved the problem by disabling the virus check of incoming mail. I do > not think a lot about Vista if I have to disable the virus checker to use it. > I am using Norton 360 anti-virus system. > > "Laura JD" wrote: > Quote: >> It would appear that Windows Mail has difficulty with ISP's using XP. Users >> of Outlook 2003 and Outlook Express each interface with my server (sky.com) >> with no difficulty but Windows Mail will not download nor send messages. In >> order to get Microsoft to provide a solution I am being asked to pay £46 even >> though their product that I only bought a month ago still does not work. >> Whatever happened to Customer Care and Consumer Protection. |
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10-08-2007
| #6 (permalink) |
| | Re: Using Windows Mail with an ISP in XP There was nothing wrong with Norton 360. The cause of the problem was the configuration of Windows Mail. Under Options, Windows Mail installs a virus check of E-mail and this clashed with Norton which was trying to do the same job. I have now re-instated Norton and disabled the option in Windows Mail and everything is now fine. Perhaps Microsoft and Norton should get togethher and make users aware of this problem. "Gary VanderMolen" wrote: Quote: > You've got that backwards. > I don't think much of Norton products if they can't make them > compatible with Vista. Most other antivirus producers manage > to do it. > > -- > Gary VanderMolen [MS MVP-WLM] > > > "Laura JD" <LauraJD@xxxxxx> wrote in message news:75BDDA1F-7CFF-4127-93E0-962B71797014@xxxxxx Quote: > >I have solved the problem by disabling the virus check of incoming mail. I do > > not think a lot about Vista if I have to disable the virus checker to use it. > > I am using Norton 360 anti-virus system. > > > > "Laura JD" wrote: > > Quote: > >> It would appear that Windows Mail has difficulty with ISP's using XP. Users > >> of Outlook 2003 and Outlook Express each interface with my server (sky.com) > >> with no difficulty but Windows Mail will not download nor send messages. In > >> order to get Microsoft to provide a solution I am being asked to pay £46 even > >> though their product that I only bought a month ago still does not work. > >> Whatever happened to Customer Care and Consumer Protection. > |
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10-08-2007
| #7 (permalink) |
| | Re: Using Windows Mail with an ISP in XP Laura The essence is that the av solution works with the OS, and not the other way around. NOD32 does not have the issues that Norton users get. AVG and Avast do not have the issues that Norton users get. Symantec should get their own house in order. It could take a while. "Laura JD" <LauraJD@xxxxxx> wrote in message news:65900959-CA04-4E23-84A9-1B3491347B90@xxxxxx Quote: > There was nothing wrong with Norton 360. The cause of the problem was the > configuration of Windows Mail. Under Options, Windows Mail installs a > virus > check of E-mail and this clashed with Norton which was trying to do the > same > job. I have now re-instated Norton and disabled the option in Windows Mail > and everything is now fine. Perhaps Microsoft and Norton should get > togethher > and make users aware of this problem. > > "Gary VanderMolen" wrote: > Quote: >> You've got that backwards. >> I don't think much of Norton products if they can't make them >> compatible with Vista. Most other antivirus producers manage >> to do it. >> >> -- >> Gary VanderMolen [MS MVP-WLM] >> >> >> "Laura JD" <LauraJD@xxxxxx> wrote in message >> news:75BDDA1F-7CFF-4127-93E0-962B71797014@xxxxxx Quote: >> >I have solved the problem by disabling the virus check of incoming mail. >> >I do >> > not think a lot about Vista if I have to disable the virus checker to >> > use it. >> > I am using Norton 360 anti-virus system. >> > >> > "Laura JD" wrote: >> > >> >> It would appear that Windows Mail has difficulty with ISP's using XP. >> >> Users >> >> of Outlook 2003 and Outlook Express each interface with my server >> >> (sky.com) >> >> with no difficulty but Windows Mail will not download nor send >> >> messages. In >> >> order to get Microsoft to provide a solution I am being asked to pay >> >> £46 even >> >> though their product that I only bought a month ago still does not >> >> work. >> >> Whatever happened to Customer Care and Consumer Protection. >> |
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10-09-2007
| #8 (permalink) |
| | Re: Using Windows Mail with an ISP in XP Windows Mail does not have a virus checker. If you allow Norton to mess with emails, I guarantee you'll be back here sooner or later. -- Gary VanderMolen [MS MVP-WLM] "Laura JD" <LauraJD@xxxxxx> wrote in message news:65900959-CA04-4E23-84A9-1B3491347B90@xxxxxx Quote: > There was nothing wrong with Norton 360. The cause of the problem was the > configuration of Windows Mail. Under Options, Windows Mail installs a virus > check of E-mail and this clashed with Norton which was trying to do the same > job. I have now re-instated Norton and disabled the option in Windows Mail > and everything is now fine. Perhaps Microsoft and Norton should get togethher > and make users aware of this problem. > > "Gary VanderMolen" wrote: > Quote: >> You've got that backwards. >> I don't think much of Norton products if they can't make them >> compatible with Vista. Most other antivirus producers manage >> to do it. >> >> -- >> Gary VanderMolen [MS MVP-WLM] >> >> >> "Laura JD" <LauraJD@xxxxxx> wrote in message news:75BDDA1F-7CFF-4127-93E0-962B71797014@xxxxxx Quote: >> >I have solved the problem by disabling the virus check of incoming mail. I do >> > not think a lot about Vista if I have to disable the virus checker to use it. >> > I am using Norton 360 anti-virus system. >> > >> > "Laura JD" wrote: >> > >> >> It would appear that Windows Mail has difficulty with ISP's using XP. Users >> >> of Outlook 2003 and Outlook Express each interface with my server (sky.com) >> >> with no difficulty but Windows Mail will not download nor send messages. In >> >> order to get Microsoft to provide a solution I am being asked to pay £46 even >> >> though their product that I only bought a month ago still does not work. >> >> Whatever happened to Customer Care and Consumer Protection. >> |
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10-09-2007
| #9 (permalink) |
| | Re: Using Windows Mail with an ISP in XP Under Options tab Security and there is an item labelled Virus Protection. Under this option quote "Do not allow attachments to be saved or opened that could potentially contain a virus". If this item is ticked then I get no downloads. What exactly does it mean? If this item is ticked does Microsoft stop all mail on the pretext that it "could potentially contain a virus" or does it actually have a virus checker? "Gary VanderMolen" wrote: Quote: > Windows Mail does not have a virus checker. > If you allow Norton to mess with emails, I guarantee you'll be back here > sooner or later. > > -- > Gary VanderMolen [MS MVP-WLM] > > > "Laura JD" <LauraJD@xxxxxx> wrote in message news:65900959-CA04-4E23-84A9-1B3491347B90@xxxxxx Quote: > > There was nothing wrong with Norton 360. The cause of the problem was the > > configuration of Windows Mail. Under Options, Windows Mail installs a virus > > check of E-mail and this clashed with Norton which was trying to do the same > > job. I have now re-instated Norton and disabled the option in Windows Mail > > and everything is now fine. Perhaps Microsoft and Norton should get togethher > > and make users aware of this problem. > > > > "Gary VanderMolen" wrote: > > Quote: > >> You've got that backwards. > >> I don't think much of Norton products if they can't make them > >> compatible with Vista. Most other antivirus producers manage > >> to do it. > >> > >> -- > >> Gary VanderMolen [MS MVP-WLM] > >> > >> > >> "Laura JD" <LauraJD@xxxxxx> wrote in message news:75BDDA1F-7CFF-4127-93E0-962B71797014@xxxxxx > >> >I have solved the problem by disabling the virus check of incoming mail. I do > >> > not think a lot about Vista if I have to disable the virus checker to use it. > >> > I am using Norton 360 anti-virus system. > >> > > >> > "Laura JD" wrote: > >> > > >> >> It would appear that Windows Mail has difficulty with ISP's using XP. Users > >> >> of Outlook 2003 and Outlook Express each interface with my server (sky.com) > >> >> with no difficulty but Windows Mail will not download nor send messages. In > >> >> order to get Microsoft to provide a solution I am being asked to pay £46 even > >> >> though their product that I only bought a month ago still does not work. > >> >> Whatever happened to Customer Care and Consumer Protection. > >> > >> > |
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10-09-2007
| #10 (permalink) |
| | Re: Using Windows Mail with an ISP in XP I take it that you work for AV? Please do not bother replying as your opinions are too negative. "Mike Hall - MVP" wrote: Quote: > Laura > > The essence is that the av solution works with the OS, and not the other way > around. NOD32 does not have the issues that Norton users get. AVG and Avast > do not have the issues that Norton users get. Symantec should get their own > house in order. It could take a while. > > > "Laura JD" <LauraJD@xxxxxx> wrote in message > news:65900959-CA04-4E23-84A9-1B3491347B90@xxxxxx Quote: > > There was nothing wrong with Norton 360. The cause of the problem was the > > configuration of Windows Mail. Under Options, Windows Mail installs a > > virus > > check of E-mail and this clashed with Norton which was trying to do the > > same > > job. I have now re-instated Norton and disabled the option in Windows Mail > > and everything is now fine. Perhaps Microsoft and Norton should get > > togethher > > and make users aware of this problem. > > > > "Gary VanderMolen" wrote: > > Quote: > >> You've got that backwards. > >> I don't think much of Norton products if they can't make them > >> compatible with Vista. Most other antivirus producers manage > >> to do it. > >> > >> -- > >> Gary VanderMolen [MS MVP-WLM] > >> > >> > >> "Laura JD" <LauraJD@xxxxxx> wrote in message > >> news:75BDDA1F-7CFF-4127-93E0-962B71797014@xxxxxx > >> >I have solved the problem by disabling the virus check of incoming mail. > >> >I do > >> > not think a lot about Vista if I have to disable the virus checker to > >> > use it. > >> > I am using Norton 360 anti-virus system. > >> > > >> > "Laura JD" wrote: > >> > > >> >> It would appear that Windows Mail has difficulty with ISP's using XP. > >> >> Users > >> >> of Outlook 2003 and Outlook Express each interface with my server > >> >> (sky.com) > >> >> with no difficulty but Windows Mail will not download nor send > >> >> messages. In > >> >> order to get Microsoft to provide a solution I am being asked to pay > >> >> £46 even > >> >> though their product that I only bought a month ago still does not > >> >> work. > >> >> Whatever happened to Customer Care and Consumer Protection. > >> > >> > |
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