Windows Vista Forums

Windows media player stopped working

  1. #1
    nish285's Avatar

    Newbie
    Join Date : Dec 2007
    Posts : 2
    Vista Home Premium 32bit
    Local Time: 10:18 PM

    Windows media player stopped working

    as the title suggests , after i open windows media player and put something to play, a small windows pops up and says that windows media player has stopped working and it says its looking for a solution. After a while it says " a oroblem caused this program to stop working correctly, Windows will close the program and notify you if a solutio is available." then it closes the program with my consent. This never happened to me on my xp pc which had WMP 11. This is happening on my new vista pc that's just a few days out of the box and i even have full norton anti-virus protection. So is there any way to fix this problem or do i have to use some other program?

      My System SpecsSystem Spec

  2.   


  3. #2


    zachd [MSFT] Guest

    Re: Windows media player stopped working

    What's the fault data for that crash according to the Problem Reports and
    Solutions center:
    http://zachd.com/pss/pss.html#bucket

      My System SpecsSystem Spec

  4. #3
    nish285's Avatar

    Newbie
    Join Date : Dec 2007
    Posts : 2
    Vista Home Premium 32bit
    Local Time: 10:18 PM


      Thread Starter

    Re: Windows media player stopped working

    see thats the thing, it doesn't ask to send an error report. It just saysd that he program encountered and error and needs to close but doesn't say anythings about what caused it or sending an error report

      My System SpecsSystem Spec

  5. #4


    skeeter224 Guest

    Re: Windows media player stopped working

    I have started having the same problem; WMP plays audio for 10 -45 seconds,
    it stops and gives me the same error message that it has stopped working.

    On the same day I started getting a "Com Surragate was stopped working"
    message when I attempted to use Adobe Lightroom. The program Nikon Capture NX
    has also stopped working.

    below is the problem report:

    Description
    A problem caused this program to stop interacting with Windows.

    Problem signature
    Problem Event Name: AppHangB1
    Application Name: wmplayer.exe
    Application Version: 11.0.6000.6324
    Application Timestamp: 4549b52a
    Hang Signature: 86e3
    Hang Type: 0
    OS Version: 6.0.6000.2.0.0.768.3
    Locale ID: 1033
    Additional Hang Signature 1: 3a78597793638d0d3f75ebcce9aac691
    Additional Hang Signature 2: 8047
    Additional Hang Signature 3: 0ec51ff430499d35fe3bbab605d37d54
    Additional Hang Signature 4: 86e3
    Additional Hang Signature 5: 3a78597793638d0d3f75ebcce9aac691
    Additional Hang Signature 6: 8047
    Additional Hang Signature 7: 0ec51ff430499d35fe3bbab605d37d54

    Extra information about the problem
    Bucket ID: 12022627


    I'm running Vista Home Premium that came installed on a Gateway tower, it is
    a newer machine with 4 gigs of ram. I have rolled the machine back to a
    restore point but did not help.

    Any help would be appreciated, this is beyond my capabilities.

      My System SpecsSystem Spec

  6. #5


    zachd [MSFT] Guest

    Re: Windows media player stopped working

    Hang buckets aren't realllly helpful. Do you have any crash buckets? The
    Problem Event Name as "AppHangB1" is the sad part. If it says "APPCRASH",
    that's easier to sort. =\

      My System SpecsSystem Spec

  7. #6



    Newbie
    Join Date : Jan 2008
    Posts : 1
    Vista Ultimate 32bit
    Local Time: 09:18 PM


     

    Re: Windows media player stopped working

    I have been having the same problem for the past week now. Everytime i try to open a video file (avi, mpeg, etc)

    I get this:

    - Windows Media Player has stopped working...

    here is what i get from the prolem reports and solutions window:

    ----------------
    Problem signature
    Problem Event Name: APPCRASH
    Application Name: wmplayer.exe
    Application Version: 11.0.6000.6344
    Application Timestamp: 46e5f12e
    Fault Module Name: StackHash_e52f
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 00000000
    Exception Code: c0000005
    Exception Offset: 00000000
    OS Version: 6.0.6000.2.0.0.256.1
    Locale ID: 1033
    Additional Information 1: e52f
    Additional Information 2: e98dfca8bcf81bc1740adb135579ad53
    Additional Information 3: 860f
    Additional Information 4: 6eabdd9e0dc94904be3b39a1c0583635

    Extra information about the problem
    Bucket ID: 534745363
    ----------------


    any help would be much appreciated

      My System SpecsSystem Spec

  8. #7


    zachd [MSFT] Guest

    Re: Windows media player stopped working

    Is neaudio.ax on the system?

    I don't see anything interesting there. Some unknown dll is causing
    corruption... ?

      My System SpecsSystem Spec

  9. #8



    Newbie
    Join Date : Jan 2008
    Posts : 8
    Vista Ultimate 64-bit SP1
    Local Time: 09:18 PM


     

    Re: Windows media player stopped working

    Hi all. Unfortunately, I am having the same problems. Even after a clean install, the first time you bring up WMP 11, it "stops working." So I close it and bring it back up and it works just fine. This happens after every reboot or shutdown. I'm also seeing the "ATK0110 ACPI UTILITY" Driver issue, but I haven't seen any effects from that, unless of course it's related to my WMP 11 problem. l'll post all the info I can think of now. I know its alot to read through, Thank you all in advance.
    --------------------------------------------------

    Intel Core 2 Quad CPU Q6600 @ 2.40GHz
    2046 MB
    Windows Vista Ultimate x64
    Nvidia GeForce 8800 GTS 512 MB
    Asus P5n32-E SLi MoBo
    2x Seagate SATA 3 500GB @7200 RPM

    ---------------------------------------

    Problem Event Name: APPCRASH
    Application Name: wmplayer.exe
    Application Version: 11.0.6000.6344
    Application Timestamp: 46e5f12e
    Fault Module Name: StackHash_5255
    Fault Module Version: 6.0.6000.16386
    Fault Module Timestamp: 4549bdf8
    Exception Code: c0000374
    Exception Offset: 000aa0fb
    OS Version: 6.0.6000.2.0.0.256.1
    Locale ID: 1033
    Additional Information 1: 5255
    Additional Information 2: a75fd876183f6f3219cdd8086d3ff68b
    Additional Information 3: 6687
    Additional Information 4: ff1b7c02f19644cb185bccef84630014
    Extra information about the problem
    Bucket ID: 527514132
    -------------------------------------------

    Download and install the driver for ATK0110 ACPI UTILITY
    This problem was caused by ATK0110 ACPI UTILITY, which was created by ASUSTeK Computer Inc..
    A solution is available that will solve this problem.

      My System SpecsSystem Spec

  10. #9


    zachd [MSFT] Guest

    Re: Windows media player stopped working

    This is still a crash in NVAppFilter.dll . You will not be able to get
    anything working here until you either update or remove that third party
    component. =\

      My System SpecsSystem Spec

  11. #10



    Newbie
    Join Date : Jan 2008
    Posts : 8
    Vista Ultimate 64-bit SP1
    Local Time: 09:18 PM


     

    Re: Windows media player stopped working

    Quote Originally Posted by zachd [MSFT] View Post
    This is still a crash in NVAppFilter.dll . You will not be able to get
    anything working here until you either update or remove that third party
    component. =\

    --
    Speaking for myself only.
    See WMP FAQ: A trouble-shooting guide for Windows Media Player problems. for some helpful WMP info.
    This posting is provided "AS IS" with no warranties, and confers no rights.
    --

    > --
    > watsonjoshd
    To what are you referring?

      My System SpecsSystem Spec

Page 1 of 7 123 ... LastLast

Windows media player stopped working
Similar Threads
Thread Forum
Windows Media Player has Stopped Working Software
Windows Media Player has stopped working Software
windows media player stopped working Vista music pictures video
windows media player stopped working Vista music pictures video
Windows Media Player Has Stopped Working Software