Windows Vista Forums

Media Player Just stopped working
  1. #1


    Lynn Guest

    Media Player Just stopped working

    Suddenly media player just won't launch, even with run as administrator. I
    tried downloading media player for vista but it won't install saying there is
    already a Newer (?) version on the computer. So I tried uninstalling the
    existing version but it doesn't even show on the list of programs for
    uninstall. Not sure where to turn. This happened once before but a reboot
    fixed it.



      My System SpecsSystem Spec

  2. #2


    Bob Guest

    Re: Media Player Just stopped working

    You cannot uninstall WMP. It's part of the Vista OS.

    What firewall, anti-virus application or security suite is installed? There
    are some that cause problems which do not appear immediately.
    -------
    *Report back, please*
    [When responding to posts, please include the post(s) you are replying to so
    that others may learn and benefit from the issue]

    [How to ask a question]
    http://support.microsoft.com/kb/555375

    "Lynn" <Lynn@xxxxxx> wrote in message
    news:03EE76AF-E806-4E07-8E37-C4AD144EB665@xxxxxx

    > Suddenly media player just won't launch, even with run as administrator. I
    > tried downloading media player for vista but it won't install saying there
    > is
    > already a Newer (?) version on the computer. So I tried uninstalling the
    > existing version but it doesn't even show on the list of programs for
    > uninstall. Not sure where to turn. This happened once before but a reboot
    > fixed it.

      My System SpecsSystem Spec

  3. #3


    Mark Dee Guest

    RE: Media Player Just stopped working

    Do you have a registry cleaner ? I had a similar problem and it's now fixed.
    I used registry mechanic from pctools.com.

    I tried rolling back to a systme restore point and it sort of worked but
    then a lot ofother stuff started breaking. Since sorting out the registry,
    everything's been ok.

    It seems to be tha automatic updates that screw up the registry so much.

    "Lynn" wrote:

    > Suddenly media player just won't launch, even with run as administrator. I
    > tried downloading media player for vista but it won't install saying there is
    > already a Newer (?) version on the computer. So I tried uninstalling the
    > existing version but it doesn't even show on the list of programs for
    > uninstall. Not sure where to turn. This happened once before but a reboot
    > fixed it.

      My System SpecsSystem Spec

  4. #4


    zachd [MSFT] Guest

    Re: Media Player Just stopped working


    What was installed or uninstalled previous to this not working?

    Does it (wmplayer.exe) show up in the Processes tab of Task Manager?

    --
    Speaking for myself only.
    See http://zachd.com/pss/pss.html for some helpful WMP info.
    This posting is provided "AS IS" with no warranties, and confers no rights.
    --

    "Lynn" <Lynn@xxxxxx> wrote in message
    news:03EE76AF-E806-4E07-8E37-C4AD144EB665@xxxxxx

    > Suddenly media player just won't launch, even with run as administrator. I
    > tried downloading media player for vista but it won't install saying there
    > is
    > already a Newer (?) version on the computer. So I tried uninstalling the
    > existing version but it doesn't even show on the list of programs for
    > uninstall. Not sure where to turn. This happened once before but a reboot
    > fixed it.


      My System SpecsSystem Spec

  5. #5


    Bob Guest

    Re: Media Player Just stopped working

    DO NOT use registry cleaners! See this:
    http://aumha.net/viewtopic.php?t=28099

    -------
    *Report back, please*
    [When responding to posts, please include the post(s) you are replying to so
    that others may learn and benefit from the issue]

    [How to ask a question]
    http://support.microsoft.com/kb/555375

    "Mark Dee" <MarkDee@xxxxxx> wrote in message
    news:A7A3724D-B1C3-4A66-B615-33059CFB4787@xxxxxx

    > Do you have a registry cleaner ? I had a similar problem and it's now
    > fixed.
    > I used registry mechanic from pctools.com.
    >
    > I tried rolling back to a systme restore point and it sort of worked but
    > then a lot ofother stuff started breaking. Since sorting out the registry,
    > everything's been ok.
    >
    > It seems to be tha automatic updates that screw up the registry so much.
    >
    > "Lynn" wrote:
    >

    >> Suddenly media player just won't launch, even with run as administrator.
    >> I
    >> tried downloading media player for vista but it won't install saying
    >> there is
    >> already a Newer (?) version on the computer. So I tried uninstalling the
    >> existing version but it doesn't even show on the list of programs for
    >> uninstall. Not sure where to turn. This happened once before but a reboot
    >> fixed it.

      My System SpecsSystem Spec

  6. #6



    Newbie
    Join Date : Jun 2008
    Posts : 2
    Vista Home Premium 32bit
    Local Time: 02:21 AM


     

    Re: Media Player Just stopped working

    Hey.
    I had the same problem, Window Media Player would not start. It would just say "Windows Media Player has Stopped Working" or something similar to that.. Ya I searched all over the internet yet no luck. But I found out why it was not working/opening: The reason is simple, your computer has been infected with a virus. It might be one of these:




    You see, i had the same problem and after scanning the computer with Avast, these files were found as infected/trojan.

    So I would suggest you to scan your computer and see if your scanner detects one of these files in the image above. Simply remove those files with the Virus Scanner and your Media Player will work again.

      My System SpecsSystem Spec

  7. #7



    Newbie
    Join Date : Jun 2008
    Posts : 2
    x64 Vista
    Local Time: 04:21 AM


     

    Re: Media Player Just stopped working

    After installing KB952714 my media player stopped working. It seems to have reset the entire default system to use the 32 bit (x86) version which is making it crash. I redirected my program folders shortcut to the media player in the 64 bit program folder and it works from the shortcut again, however, the buttons in windows explorer still bring up a Windows media player has stopped working screen which says it will send information and never does. This is also true of the right click shortcut menu.

      My System SpecsSystem Spec

  8. #8


    zachd [MSFT] Guest

    Re: Media Player Just stopped working


    What's the current crash information for that crash according to the Problem
    Reports and Solutions control panel on your system?
    http://zachd.com/pss/pss.html#bucket


    --
    Speaking for myself only.
    See http://zachd.com/pss/pss.html for some helpful WMP info.
    This posting is provided "AS IS" with no warranties, and confers no rights.
    --
    "DVSUPS" <guest@xxxxxx-email.com> wrote in message
    news:e8d22fe1cf208ef9e78c7e21cc802c89@xxxxxx-gateway.com...

    >
    > After installing KB952714 my media player stopped working. It seems to
    > have reset the entire default system to use the 32 bit (x86) version
    > which is making it crash. I redirected my program folders shortcut to
    > the media player in the 64 bit program folder and it works from the
    > shortcut again, however, the buttons in windows explorer still bring up
    > a Windows media player has stopped working screen which says it will
    > send information and never does. This is also true of the right click
    > shortcut menu.
    >
    >
    > --
    > DVSUPS

      My System SpecsSystem Spec

  9. #9



    Newbie
    Join Date : Jun 2008
    Posts : 2
    x64 Vista
    Local Time: 04:21 AM


     

    Re: Media Player Just stopped working

    Zachd:

    I looked on that site and did not find much for 64 bit and MP11. Here is the latest report:

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: setup_wm.exe
    Application Version: 11.0.5721.5146
    Application Timestamp: 45495888
    Fault Module Name: ntdll.dll
    Fault Module Version: 6.0.6001.18000
    Fault Module Timestamp: 4791a783
    Exception Code: c0000135
    Exception Offset: 0006ecfb
    OS Version: 6.0.6001.2.1.0.768.3
    Locale ID: 1033
    Additional Information 1: 9d13
    Additional Information 2: 1abee00edb3fc1158f9ad6f44f0f6be8
    Additional Information 3: 9d13
    Additional Information 4: 1abee00edb3fc1158f9ad6f44f0f6be8
    Extra information about the problem
    Bucket ID: 805641396

      My System SpecsSystem Spec

  10. #10


    zachd [MSFT] Guest

    Re: Media Player Just stopped working


    Whoa. How did you get the XP version of the player on your system? That
    would indeed fail miserably. I'm sorry: I should have noticed that from the
    "version" values there alone. This cannot work.

    At this point you would likely want to run "sfc /scannow" from "cmd.exe" run
    As Administrator: your system is corrupt as far as WMP is concerned.

    -Zach
    --
    Speaking for myself only.
    See http://zachd.com/pss/pss.html for some helpful WMP info.
    This posting is provided "AS IS" with no warranties, and confers no rights.
    --
    "DVSUPS" <guest@xxxxxx-email.com> wrote in message
    news:71b5ab4e60249e269bd3eba9bc046ee9@xxxxxx-gateway.com...

    >
    > Zachd:
    >
    > I looked on that site and did not find much for 64 bit and MP11. Here
    > is the latest report:
    >
    > *problem signature
    > *problem event name: appcrash
    > application name: setup_wm.exe
    > application version: 11.0.5721.5146
    > application timestamp: 45495888
    > fault module name: ntdll.dll
    > fault module version: 6.0.6001.18000
    > fault module timestamp: 4791a783
    > exception code: c0000135
    > exception offset: 0006ecfb
    > os version: 6.0.6001.2.1.0.768.3
    > locale id: 1033
    > additional information 1: 9d13
    > additional information 2: 1abee00edb3fc1158f9ad6f44f0f6be8
    > additional information 3: 9d13
    > additional information 4: 1abee00edb3fc1158f9ad6f44f0f6be8
    > *extra information about the problem
    > *bucket id: 805641396
    >
    >
    > --
    > DVSUPS


      My System SpecsSystem Spec

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