Windows Vista Forums

Windows Media Player 11 Crashes all the time

  1. #1


    Join Date : Jun 2008
    Posts : 5
    Windows Vista Business
    Local Time: 12:23 AM

    Windows Media Player 11 Crashes all the time

    As soon as it opens, it crashes. I uninstalled Nero, which I have read can cause issues, although it was installed and working at one time.

    OS is Vista Business

    Here is the report.

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: wmplayer.exe
    Application Version: 11.0.6001.7000
    Application Timestamp: 47919356
    Fault Module Name: Indiv01.key
    Fault Module Version: 11.0.6000.7000
    Fault Module Timestamp: 474dd894
    Exception Code: c0000005
    Exception Offset: 000ac4a2
    OS Version: 6.0.6001.2.1.0.256.6
    Locale ID: 1033
    Additional Information 1: d17f
    Additional Information 2: c9f2c626cd78e22786252c6b26cf7d75
    Additional Information 3: a78e
    Additional Information 4: e21c871db264481f18b831c48fe59e6d


      My System SpecsSystem Spec

  2.   


  3. #2


    zachd [MSFT] Guest

    Re: Windows Media Player 11 Crashes all the time


    This one's easy to fix - reset your DRM cache files:
    * http://zachd.com/pss/pss.html#indiv
    has a link to the relevant KB.

    --
    Speaking for myself only.
    See http://zachd.com/pss/pss.html for some helpful WMP info.
    This posting is provided "AS IS" with no warranties, and confers no rights.
    --
    "clevelandbrowns" <guest@xxxxxx-email.com> wrote in message
    news:83741a0f6bdfc8a889151f4a8180230d@xxxxxx-gateway.com...

    >
    > As soon as it opens, it crashes. I uninstalled Nero, which I have read
    > can cause issues, although it was installed and working at one time.
    >
    > OS is Vista Business
    >
    > Here is the report.
    >
    > *problem signature
    > *problem event name: appcrash
    > application name: wmplayer.exe
    > application version: 11.0.6001.7000
    > application timestamp: 47919356
    > fault module name: indiv01.key
    > fault module version: 11.0.6000.7000
    > fault module timestamp: 474dd894
    > exception code: c0000005
    > exception offset: 000ac4a2
    > os version: 6.0.6001.2.1.0.256.6
    > locale id: 1033
    > additional information 1: d17f
    > additional information 2: c9f2c626cd78e22786252c6b26cf7d75
    > additional information 3: a78e
    > additional information 4: e21c871db264481f18b831c48fe59e6d
    >
    >
    > --
    > clevelandbrowns

      My System SpecsSystem Spec

  4. #3


    Join Date : Jun 2008
    Posts : 5
    Windows Vista Business
    Local Time: 12:23 AM


      Thread Starter

    Re: Windows Media Player 11 Crashes all the time

    THANKS! I deleted the files in the DRM folder like it specified and all is well.

    How can you tell that was the problem from the report? I didn't see anything in there that mentioned DRM by name.

    Again, thanks.

    Sam

      My System SpecsSystem Spec

  5. #4


    zachd [MSFT] Guest

    Re: Windows Media Player 11 Crashes all the time


    The IndivKey data there is what gives it away. That's a DRM file. =)

    --
    Speaking for myself only.
    See http://zachd.com/pss/pss.html for some helpful WMP info.
    This posting is provided "AS IS" with no warranties, and confers no rights.
    --
    "clevelandbrowns" <guest@xxxxxx-email.com> wrote in message
    news:6d9ab63d88cccc96375fccae245c3e43@xxxxxx-gateway.com...

    >
    > THANKS! I deleted the files in the DRM folder like it specified and all
    > is well.
    >
    > How can you tell that was the problem from the report? I didn't see
    > anything in there that mentioned DRM by name.
    >
    > Again, thanks.
    >
    > Sam
    >
    >
    > --
    > clevelandbrowns


      My System SpecsSystem Spec

  6. #5


    Join Date : Jun 2008
    Posts : 5
    Windows Vista Business
    Local Time: 12:23 AM


      Thread Starter

    Re: Windows Media Player 11 Crashes all the time

    Wow.

    I can only imagine the mounds of problems you've dealt with to come to the level of knowledge and information that would allow you to know and remember that.

      My System SpecsSystem Spec

  7. #6


    zachd [MSFT] Guest

    Re: Windows Media Player 11 Crashes all the time


    As a follow-up:
    How exactly did you get into this state? The more precise data the better.
    I don't know if we're able to reproduce the crash you're getting, so I would
    love to be able to get that data to a friend.

    -Zach
    --
    Speaking for myself only.
    See http://zachd.com/pss/pss.html for some helpful WMP info.
    This posting is provided "AS IS" with no warranties, and confers no rights.
    --
    "clevelandbrowns" <guest@xxxxxx-email.com> wrote in message
    news:2653dcc3746d3640c09af91808b45e6e@xxxxxx-gateway.com...

    >
    > Wow.
    >
    > I can only imagine the mounds of problems you've dealt with to come to
    > the level of knowledge and information that would allow you to know and
    > remember that.
    >
    >
    > --
    > clevelandbrowns


      My System SpecsSystem Spec

  8. #7


    Join Date : Jun 2008
    Posts : 5
    Windows Vista Business
    Local Time: 12:23 AM


      Thread Starter

    Re: Windows Media Player 11 Crashes all the time

    I'm not entirely certain that I can give you all the information you need.

    Here is what I do know for certain:

    I downloaded some MP3 files from my public library that needed a proprietary app to allow the DRM licences. I don't know what the software was called, and I'm at home while the machine we're talking of is at work. I'll be on vacation starting tonight for about 8 days. But, if you want to look it up, I got it from cuyahogalibrary.org

    I had the mp3 files on my computer desktop, and I assume that the licenses expired without me actually doing anything. They lasted 3 weeks I believe. The files were still there, but with expired licences.

    At some point after that, WMP11 just stopped working completely. I don't know if it was right after the licenses expired, or after the expired AND I installed some other software that broke the camel's back, so to speak.

    I'm sorry I can't be more specific, but that's all I have for you.

    I hope this helps,

    sam

      My System SpecsSystem Spec

  9. #8


    zachd [MSFT] Guest

    Re: Windows Media Player 11 Crashes all the time


    That's probably not enough to let me reproduce the crash (it looks like
    there was some bad magic there that I'd like to figure out still), but it's
    still very helpful data: thank you.

    --
    Speaking for myself only.
    See http://zachd.com/pss/pss.html for some helpful WMP info.
    This posting is provided "AS IS" with no warranties, and confers no rights.
    --
    "clevelandbrowns" <guest@xxxxxx-email.com> wrote in message
    news:9f2b729900d0862ca018c10ab7b47747@xxxxxx-gateway.com...

    >
    > I'm not entirely certain that I can give you all the information you
    > need.
    >
    > Here is what I do know for certain:
    >
    > I downloaded some MP3 files from my public library that needed a
    > proprietary app to allow the DRM licences. I don't know what the
    > software was called, and I'm at home while the machine we're talking of
    > is at work. I'll be on vacation starting tonight for about 8 days. But,
    > if you want to look it up, I got it from cuyahogalibrary.org
    >
    > I had the mp3 files on my computer desktop, and I assume that the
    > licenses expired without me actually doing anything. They lasted 3 weeks
    > I believe. The files were still there, but with expired licences.
    >
    > At some point after that, WMP11 just stopped working completely. I
    > don't know if it was right after the licenses expired, or after the
    > expired AND I installed some other software that broke the camel's back,
    > so to speak.
    >
    > I'm sorry I can't be more specific, but that's all I have for you.
    >
    > I hope this helps,
    >
    > sam
    >
    >
    > --
    > clevelandbrowns


      My System SpecsSystem Spec


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