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Vista - Windows Media Player has Stopped Working

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Old 07-09-2008   #1 (permalink)


Vista 32Bit Business
 
 

Windows Media Player has Stopped Working

Vista Business x32

Media player has stopped working, the error is as follows:

Problem signature
Problem Event Name: APPCRASH
Application Name: wmplayer.exe
Application Version: 11.0.6000.6344
Application Timestamp: 46e5f12e
Fault Module Name: kernel32.dll
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549bd80
Exception Code: c0000005
Exception Offset: 000494c4
OS Version: 6.0.6000.2.0.0.256.6
Locale ID: 2057
Additional Information 1: 1171
Additional Information 2: 12bb25806a6af29c4ccacb639b7ba26e
Additional Information 3: 5bee
Additional Information 4: 5affbbc003a099bc09e613eacd87f746


I know you can't reinstall Media Player 11 as it is a part of the vista OS, but is there a way to solve this. I have searched extensively and none of the fixes I have found seem to work.

Can anyone help?

Regards

Paul

My System SpecsSystem Spec
Old 07-25-2008   #2 (permalink)
zachd [MSFT]


 
 

Re: Windows Media Player has Stopped Working


Did you Check for Solutions using the Problem Reports and Solutions Center
control panel?

Is there any reason this system hasn't been updated to Service Pack 1 yet?

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--
"PaulezeVue" <guest@xxxxxx-email.com> wrote in message
news:9d947cbeb22fde94a0b4511857a42071@xxxxxx-gateway.com...
Quote:

>
> Vista Business x32
>
> Media player has stopped working, the error is as follows:
>
> Problem signature
> Problem Event Name: APPCRASH
> Application Name: wmplayer.exe
> Application Version: 11.0.6000.6344
> Application Timestamp: 46e5f12e
> Fault Module Name: kernel32.dll
> Fault Module Version: 6.0.6000.16386
> Fault Module Timestamp: 4549bd80
> Exception Code: c0000005
> Exception Offset: 000494c4
> OS Version: 6.0.6000.2.0.0.256.6
> Locale ID: 2057
> Additional Information 1: 1171
> Additional Information 2: 12bb25806a6af29c4ccacb639b7ba26e
> Additional Information 3: 5bee
> Additional Information 4: 5affbbc003a099bc09e613eacd87f746
>
>
> I know you can't reinstall Media Player 11 as it is a part of the vista
> OS, but is there a way to solve this. I have searched extensively and
> none of the fixes I have found seem to work.
>
> Can anyone help?
>
> Regards
>
> Paul
>
>
> --
> PaulezeVue
My System SpecsSystem Spec
Old 07-28-2008   #3 (permalink)
zachd [MSFT]


 
 

Re: Windows Media Player has Stopped Working


What was installed to this system before it broke? Perhaps
SatelliteTVforPC? I'm suspicious that a bogus version of wmp.dll might be
floating around this system.

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--
"PaulezeVue" <guest@xxxxxx-email.com> wrote in message
news:9d947cbeb22fde94a0b4511857a42071@xxxxxx-gateway.com...
Quote:

>
> Vista Business x32
>
> Media player has stopped working, the error is as follows:
>
> Problem signature
> Problem Event Name: APPCRASH
> Application Name: wmplayer.exe
> Application Version: 11.0.6000.6344
> Application Timestamp: 46e5f12e
> Fault Module Name: kernel32.dll
> Fault Module Version: 6.0.6000.16386
> Fault Module Timestamp: 4549bd80
> Exception Code: c0000005
> Exception Offset: 000494c4
> OS Version: 6.0.6000.2.0.0.256.6
> Locale ID: 2057
> Additional Information 1: 1171
> Additional Information 2: 12bb25806a6af29c4ccacb639b7ba26e
> Additional Information 3: 5bee
> Additional Information 4: 5affbbc003a099bc09e613eacd87f746
>
>
> I know you can't reinstall Media Player 11 as it is a part of the vista
> OS, but is there a way to solve this. I have searched extensively and
> none of the fixes I have found seem to work.
>
> Can anyone help?
>
> Regards
>
> Paul
>
>
> --
> PaulezeVue

My System SpecsSystem Spec
Old 07-29-2008   #4 (permalink)
Shankar : v-2shc


 
 

RE: Windows Media Player has Stopped Working

Please try this link

http://support.microsoft.com/kb/891664/en-us

this will fix the issue

"PaulezeVue" wrote:
Quote:

>
> Vista Business x32
>
> Media player has stopped working, the error is as follows:
>
> Problem signature
> Problem Event Name: APPCRASH
> Application Name: wmplayer.exe
> Application Version: 11.0.6000.6344
> Application Timestamp: 46e5f12e
> Fault Module Name: kernel32.dll
> Fault Module Version: 6.0.6000.16386
> Fault Module Timestamp: 4549bd80
> Exception Code: c0000005
> Exception Offset: 000494c4
> OS Version: 6.0.6000.2.0.0.256.6
> Locale ID: 2057
> Additional Information 1: 1171
> Additional Information 2: 12bb25806a6af29c4ccacb639b7ba26e
> Additional Information 3: 5bee
> Additional Information 4: 5affbbc003a099bc09e613eacd87f746
>
>
> I know you can't reinstall Media Player 11 as it is a part of the vista
> OS, but is there a way to solve this. I have searched extensively and
> none of the fixes I have found seem to work.
>
> Can anyone help?
>
> Regards
>
> Paul
>
>
> --
> PaulezeVue
>
My System SpecsSystem Spec
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