Vista - Windows Media Player Has Stopped working

Whenever I plug in my Sandisk Fuze MP3 player, I receive the message "Windows Media Player Has Stopped Working" and it shuts down.. It will also happen when disconnecting as well.. I am running Vista Ultimate 32bit SP1, with all updates applied.. What I have done so far:

1) Searched for duplicate wmp.dll files (never had that satellite program installed)
2) Reset the DRM store
3) Reset the WMP library

The problem report is as follows:

Product
Windows Media Player

Problem
Stopped working

Date
8/24/2008 1:44 AM

Status
Report Sent

Problem signature
Problem Event Name: APPCRASH
Application Name: wmplayer.exe
Application Version: 11.0.6001.7000
Application Timestamp: 47919356
Fault Module Name: wmp.dll
Fault Module Version: 11.0.6001.7000
Fault Module Timestamp: 4791a80d
Exception Code: c0000005
Exception Offset: 0023bc3d
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 7dc7
Additional Information 2: 20f9a58a83ff41a97ac1b83814caecd1
Additional Information 3: 4683
Additional Information 4: b444a70602dadfdb4766d2e392938fd6

Extra information about the problem
Bucket ID: 660562480


Its always the same bucket ID.. Any ideas on what else to try?

Thanks,
Rick

If it always happens with regards to the Sandisk Fuze, that makes me think
that that driver might be buggy. Is there updated driver/firmware available
from Sandisk here?

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--
"RickNY" <guest@xxxxxx-email.com> wrote in message
news:47763fa6951bff469867c54eb516493d@xxxxxx-gateway.com...

Zach,

Well, it was happening also with some USB flash drives as well.. The end result was, an upgrade install of Vista on top of itself corrected the problem.. One thing that was evident before I did that was whenever I would plug the device in, wmplayer.exe would run -- whereas now after the repair install of Vista, WUDFHost.exe runs instead.. I no longer get the crash in wmplayer.exe and the device syncs much quicker with Rhapsody..

Does that shed any light on what may have been causing the problem? FWIW, before I did the repair install, the "Windows Driver Foundation - User-mode Driver Framework" service was set to start automatically, but I never saw the .exe run in the processes..

Thanks,
Rick



[quote='zachd [MSFT];823013']If it always happens with regards to the Sandisk Fuze, that makes me think
that that driver might be buggy. Is there updated driver/firmware available
from Sandisk here?

--
Speaking for myself only.
See WMP FAQ: A trouble-shooting guide for Windows Media Player problems. for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--

Honestly it sounds like WiMP was simply trying to asses the viability of the device as a 3rd party music device, as can be set in WiMP settings, and at that point it would crash for whatever reason.

Makes sense also that the reinstall fixed it as whatever DLL that WiMP was calling when it started scanning your UFDs was crashing it was replaced / fixed.

http://support.microsoft.com/kb/928596/en-us

"RickNY" wrote:

Absolutely nothing to do with my issue, and I never mentioned a thing about no audio.. But thanks for trying.

As it turns out -- my problem was due to a WMP plugin installed by Trillian Astra. Problem solved by disabling said plugin.

Rick

i am having problems opening up video files. every tiemi do it says media player stopped working here is my crash report

roblem signature
Problem Event Name: APPCRASH
Application Name: wmplayer.exe
Application Version: 11.0.6001.7004
Application Timestamp: 49472063
Fault Module Name: StackHash_1703
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 0350b5ed
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 1703
Additional Information 2: 2264db07e74365624c50317d7b856ae9
Additional Information 3: 1344
Additional Information 4: 875fa2ef9d2bdca96466e8af55d1ae6e
Files that help describe the problem
Version.txt
AppCompat.txt
minidump.mdmp

Is an old version of Nero or nevideo.ax on your system... ?

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--
"scoe44" <guest@xxxxxx-email.com> wrote in message
news:6f8a3195e4f27058d8c270da56420c44@xxxxxx-gateway.com...