Vista - Windows Movie Maker video freezes in preview audio continues

Help, I am having trouble with Windows Movie Maker 6.
We have 2 new Dell laptops (2 mos old)…200+gig, dual core, 2.5 ghz, 4 gig
ram with vista home premium sp1.

Using a firewire, I connected a Panasonic digital camcorder to my laptop.
Using Windows Movie Maker, I created a new project and imported media (using
std Vista import) (wmv format, 1 file per scene). The problem is the
preview playback…sometimes it works fine, other times the audio plays and the
video freezes, sometimes the video plays for a few seconds or minutes then
freezes while audio continues…its intermittent and doesn’t seem to have a
consistent pattern. The 1st project is less than 9 minutes total. The same
problem happens on our other laptop which has similar configuration. We
tested publishing and creating a DVD which seem to work fine.

Things we have tried:
1.Installed Windows Live Movie maker and it seems to preview fine. Then
went back to Windows Movie Maker which was working again for about a solid
hour of editing, then all of a sudden Movie Maker preview got goofy again.
2.We deleted the DVD driver, restarted, and it auto redetected/reinstalled
DVD driver. It seemed to work at first, but short lived.

We tried getting tech support from both Dell and Windows, but they have not
been able to help (after 6 tech support calls and several hours wasted on the
phone). They can’t seem to figure it out and in the end…Dell says it is a
Windows problem, so they won’t provide adequate support. Windows says we
have to go thru Dell since the Vista was installed by Dell.
Any suggestions?

I am having the same problem and been online and on the phone with both microsoft support and dell support. If anyone could please offer a possible solution I would greatly appreciate not talking/chatting with anymore support people. Frustrated?? I have a dell studio 15 that i bought a month ago. the movie maker program has never worked!!

kspain24 wrote:================================
Your source files may not be fully compatible
with Movie Maker.

Have a look at the following articles:

File type compatibility with Movie Maker
http://tinyurl.com/v8tee
or...
http://www.myvideoproblems.com/Tutor...patibility.htm

Which file type should I use in Movie Maker?
http://tinyurl.com/6n66g3
or...
http://www.myvideoproblems.com/Tutor...MovieMaker.htm

--


John Inzer MS-MVP
Digital Media Experience

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This is not tech support
I am a volunteer

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me may not work for you

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