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Vista - Movie maker crash- led to other crashes!

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Old 03-07-2009   #1 (permalink)


Vista Home Premium
 
 

Movie maker crash- led to other crashes!

I used Windows Movie Maker (1) for a project, and it had the bug in the software that makes it crash when you use special effects. So I stopped using it, but now nothing connected to it works! If I open the window "My Videos", it comes up with an error saying:
"Windows Explorer has stopped working ... Windows is checking for a solution to the problem ..." and then "Windows Explorer is restarting"
So I can't get to any of my videos, because as soon as I open the window it crashes.
Also, when I want to upload something on the internet (ex. a picture onto a website) I click the "upload" or "browse" button or whatever it happens to be, and "My Videos" comes up as the default because that was the last thing I opened, so then my internet crashes! (I'm using Firefox by the way, but the same thing happens with IE) So now I can't upload ANYTHING onto the internet either!
If anyone knows how to fix this it would be greatly appreciated.

My System SpecsSystem Spec
Old 03-13-2009   #2 (permalink)
zachd [MSFT]


 
 

Re: Movie maker crash- led to other crashes!


This sounds like you installed a bogus codec or something, perhaps?

What is the crash bucket data?
http://zachd.com/pss/pss.html#bucket

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--
"SpiritofCavalia" <guest@xxxxxx-email.com> wrote in message
news:ebcbd64d78410cadb69dc0c1ac251b3e@xxxxxx-gateway.com...
Quote:

>
> I used Windows Movie Maker (1) for a project, and it had the bug in the
> software that makes it crash when you use special effects. So I stopped
> using it, but now nothing connected to it works! If I open the window
> "My Videos", it comes up with an error saying:
> "Windows Explorer has stopped working ... Windows is checking for a
> solution to the problem ..." and then "Windows Explorer is restarting"
> So I can't get to any of my videos, because as soon as I open the
> window it crashes.
> Also, when I want to upload something on the internet (ex. a picture
> onto a website) I click the "upload" or "browse" button or whatever it
> happens to be, and "My Videos" comes up as the default because that was
> the last thing I opened, so then my internet crashes! (I'm using Firefox
> by the way, but the same thing happens with IE) So now I can't upload
> ANYTHING onto the internet either!
> If anyone knows how to fix this it would be greatly appreciated.
>
>
> --
> SpiritofCavalia
My System SpecsSystem Spec
Old 03-14-2009   #3 (permalink)


Vista Home Premium
 
 

Re: Movie maker crash- led to other crashes!

Sadly I wish it was that simple. It's standard Windows Movie Maker, it came with the computer.

--
Quote  Quote: Originally Posted by zachd [MSFT] View Post
This sounds like you installed a bogus codec or something, perhaps?

What is the crash bucket data?
WMP FAQ: A trouble-shooting guide for Windows Media Player problems.

--
Speaking for myself only.
See WMP FAQ: A trouble-shooting guide for Windows Media Player problems. for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--
"SpiritofCavalia" <guest@xxxxxx-email.com> wrote in message
news:ebcbd64d78410cadb69dc0c1ac251b3e@xxxxxx-gateway.com...
Quote:

>
> I used Windows Movie Maker (1) for a project, and it had the bug in the
> software that makes it crash when you use special effects. So I stopped
> using it, but now nothing connected to it works! If I open the window
> "My Videos", it comes up with an error saying:
> "Windows Explorer has stopped working ... Windows is checking for a
> solution to the problem ..." and then "Windows Explorer is restarting"
> So I can't get to any of my videos, because as soon as I open the
> window it crashes.
> Also, when I want to upload something on the internet (ex. a picture
> onto a website) I click the "upload" or "browse" button or whatever it
> happens to be, and "My Videos" comes up as the default because that was
> the last thing I opened, so then my internet crashes! (I'm using Firefox
> by the way, but the same thing happens with IE) So now I can't upload
> ANYTHING onto the internet either!
> If anyone knows how to fix this it would be greatly appreciated.
>
>
> --
> SpiritofCavalia
My System SpecsSystem Spec
Old 03-15-2009   #4 (permalink)
zachd [MSFT]


 
 

Re: Movie maker crash- led to other crashes!


You said it was a crash - this is associated to the data I was asking for
from the Problem Reports and Solutions center. The link I had provided
described exactly how to look that up. =)

So: What's that data? =)

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--
"SpiritofCavalia" <guest@xxxxxx-email.com> wrote in message
news:543bf409d1a574f0669c8ca5c2e75e7e@xxxxxx-gateway.com...
Quote:

>
> Sadly I wish it was that simple. It's standard Windows Movie Maker, it
> came with the computer.
>
> --
> 'zachd [MSFT Wrote:
Quote:

>> ;991019']This sounds like you installed a bogus codec or something,
>> perhaps?
>>
>> What is the crash bucket data?
>> 'WMP FAQ: A trouble-shooting guide for Windows Media Player problems.'
>> (http://zachd.com/pss/pss.html#bucket)
>>
>> --
>> Speaking for myself only.
>> See 'WMP FAQ: A trouble-shooting guide for Windows Media Player
>> problems.' (http://zachd.com/pss/pss.html) for some helpful WMP info.
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>> --
>> "SpiritofCavalia" <guest@xxxxxx-email.com> wrote in message
>> news:ebcbd64d78410cadb69dc0c1ac251b3e@xxxxxx-gateway.com...> > >
Quote:

>> > >
>> > > I used Windows Movie Maker (1) for a project, and it had the bug in
>> > the
>> > > software that makes it crash when you use special effects. So I
>> > stopped
>> > > using it, but now nothing connected to it works! If I open the window
>> > > "My Videos", it comes up with an error saying:
>> > > "Windows Explorer has stopped working ... Windows is checking for a
>> > > solution to the problem ..." and then "Windows Explorer is
>> > restarting"
>> > > So I can't get to any of my videos, because as soon as I open the
>> > > window it crashes.
>> > > Also, when I want to upload something on the internet (ex. a picture
>> > > onto a website) I click the "upload" or "browse" button or whatever
>> > it
>> > > happens to be, and "My Videos" comes up as the default because that
>> > was
>> > > the last thing I opened, so then my internet crashes! (I'm using
>> > Firefox
>> > > by the way, but the same thing happens with IE) So now I can't upload
>> > > ANYTHING onto the internet either!
>> > > If anyone knows how to fix this it would be greatly appreciated.
>> > >
>> > >
>> > > --
>> > > SpiritofCavalia > >
>
>
> --
> SpiritofCavalia
My System SpecsSystem Spec
Old 03-17-2009   #5 (permalink)


Vista Home Premium
 
 

Re: Movie maker crash- led to other crashes!

Oh yes I see! Pardon me, here's the data:

Product
Windows Movie Maker

Problem
Stopped working

Date
22/02/2009 2:51 AM

Status
More information available

Problem signature
Problem Event Name: APPCRASH
Application Name: MOVIEMK.exe
Application Version: 6.0.6000.16386
Application Timestamp: 4549b5b6
Fault Module Name: CLMedia.dll
Fault Module Version: 2.0.0.1914
Fault Module Timestamp: 43118e4f
Exception Code: c0000094
Exception Offset: 00003fb6
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 4105
Additional Information 1: 40d4
Additional Information 2: 4062ad41ec8067256aa4c5e2b56d3c79
Additional Information 3: 40d4
Additional Information 4: 4062ad41ec8067256aa4c5e2b56d3c79

Extra information about the problem
Bucket ID: 560927305

--

Quote  Quote: Originally Posted by zachd [MSFT] View Post
You said it was a crash - this is associated to the data I was asking for
from the Problem Reports and Solutions center. The link I had provided
described exactly how to look that up. =)

So: What's that data? =)

--
Speaking for myself only.
See WMP FAQ: A trouble-shooting guide for Windows Media Player problems. for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--
"SpiritofCavalia" <guest@xxxxxx-email.com> wrote in message
news:543bf409d1a574f0669c8ca5c2e75e7e@xxxxxx-gateway.com...
Quote:

>
> Sadly I wish it was that simple. It's standard Windows Movie Maker, it
> came with the computer.
>
> --
> 'zachd [MSFT Wrote:
Quote:

>> ;991019']This sounds like you installed a bogus codec or something,
>> perhaps?
>>
>> What is the crash bucket data?
>> 'WMP FAQ: A trouble-shooting guide for Windows Media Player problems.'
>> (WMP FAQ: A trouble-shooting guide for Windows Media Player problems.)
>>
>> --
>> Speaking for myself only.
>> See 'WMP FAQ: A trouble-shooting guide for Windows Media Player
>> problems.' (WMP FAQ: A trouble-shooting guide for Windows Media Player problems.) for some helpful WMP info.
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>> --
>> "SpiritofCavalia" <guest@xxxxxx-email.com> wrote in message
>> news:ebcbd64d78410cadb69dc0c1ac251b3e@xxxxxx-gateway.com...> > >
>
>
> --
> SpiritofCavalia
My System SpecsSystem Spec
Old 03-17-2009   #6 (permalink)
zachd [MSFT]


 
 

Re: Movie maker crash- led to other crashes!


Where is the file "CLMedia.dll" located on your system? Why do you have
this installed?

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--
"SpiritofCavalia" <guest@xxxxxx-email.com> wrote in message
news:99ce0fde5bdd0694d0a8c282842e8378@xxxxxx-gateway.com...
Quote:

>
> Oh yes I see! Pardon me, here's the data:
>
> Product
> Windows Movie Maker
>
> Problem
> Stopped working
>
> Date
> 22/02/2009 2:51 AM
>
> Status
> More information available
>
> Problem signature
> Problem Event Name: APPCRASH
> Application Name: MOVIEMK.exe
> Application Version: 6.0.6000.16386
> Application Timestamp: 4549b5b6
> Fault Module Name: CLMedia.dll
> Fault Module Version: 2.0.0.1914
> Fault Module Timestamp: 43118e4f
> Exception Code: c0000094
> Exception Offset: 00003fb6
> OS Version: 6.0.6001.2.1.0.768.3
> Locale ID: 4105
> Additional Information 1: 40d4
> Additional Information 2: 4062ad41ec8067256aa4c5e2b56d3c79
> Additional Information 3: 40d4
> Additional Information 4: 4062ad41ec8067256aa4c5e2b56d3c79
>
> Extra information about the problem
> Bucket ID: 560927305
>
> --
>
> 'zachd [MSFT Wrote:
Quote:

>> ;992633']You said it was a crash - this is associated to the data I was
>> asking for
>> from the Problem Reports and Solutions center. The link I had provided
>> described exactly how to look that up. =)
>>
>> So: What's that data? =)
>>
>> --
>> Speaking for myself only.
>> See 'WMP FAQ: A trouble-shooting guide for Windows Media Player
>> problems.' (http://zachd.com/pss/pss.html) for some helpful WMP info.
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>> --
>> "SpiritofCavalia" <guest@xxxxxx-email.com> wrote in message
>> news:543bf409d1a574f0669c8ca5c2e75e7e@xxxxxx-gateway.com...> > >
Quote:

>> > >
>> > > Sadly I wish it was that simple. It's standard Windows Movie Maker,
>> > it
>> > > came with the computer.
>> > >
>> > > --
>> > > 'zachd [MSFT Wrote:> > > > >
>> > > >> ;991019']This sounds like you installed a bogus codec or
>> > > >> something,
>> > > >> perhaps?
>> > > >>
>> > > >> What is the crash bucket data?
>> > > >> 'WMP FAQ: A trouble-shooting guide for Windows Media Player
>> > > problems.'
>> > > >> ('WMP FAQ: A trouble-shooting guide for Windows Media Player
>> > > problems.' (http://zachd.com/pss/pss.html#bucket))
>> > > >>
>> > > >> --
>> > > >> Speaking for myself only.
>> > > >> See 'WMP FAQ: A trouble-shooting guide for Windows Media Player
>> > > >> problems.' ('WMP FAQ: A trouble-shooting guide for Windows Media
>> > > Player problems.' (http://zachd.com/pss/pss.html)) for some helpful
>> > > WMP
>> > > info.
>> > > >> This posting is provided "AS IS" with no warranties, and confers
>> > > >> no
>> > > >> rights.
>> > > >> --
>> > > >> "SpiritofCavalia" <guest@xxxxxx-email.com> wrote in message
>> > > >> news:ebcbd64d78410cadb69dc0c1ac251b3e@xxxxxx-gateway.com...> > >>
>> > > >> > > > >
>> > >
>> > > --
>> > > SpiritofCavalia > >
>
>
> --
> SpiritofCavalia

My System SpecsSystem Spec
Old 03-18-2009   #7 (permalink)


Vista Home Premium
 
 

Re: Movie maker crash- led to other crashes!

I'm so sorry, I'm not tech-savvy at all, what do you mean by where is it located?
I bought this computer a few months ago, it came pre-installed on the machine.

--
Quote  Quote: Originally Posted by zachd [MSFT] View Post
Where is the file "CLMedia.dll" located on your system? Why do you have
this installed?

--
Speaking for myself only.
See WMP FAQ: A trouble-shooting guide for Windows Media Player problems. for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--
"SpiritofCavalia" <guest@xxxxxx-email.com> wrote in message
news:99ce0fde5bdd0694d0a8c282842e8378@xxxxxx-gateway.com...
Quote:

>
> Oh yes I see! Pardon me, here's the data:
>
> Product
> Windows Movie Maker
>
> Problem
> Stopped working
>
> Date
> 22/02/2009 2:51 AM
>
> Status
> More information available
>
> Problem signature
> Problem Event Name: APPCRASH
> Application Name: MOVIEMK.exe
> Application Version: 6.0.6000.16386
> Application Timestamp: 4549b5b6
> Fault Module Name: CLMedia.dll
> Fault Module Version: 2.0.0.1914
> Fault Module Timestamp: 43118e4f
> Exception Code: c0000094
> Exception Offset: 00003fb6
> OS Version: 6.0.6001.2.1.0.768.3
> Locale ID: 4105
> Additional Information 1: 40d4
> Additional Information 2: 4062ad41ec8067256aa4c5e2b56d3c79
> Additional Information 3: 40d4
> Additional Information 4: 4062ad41ec8067256aa4c5e2b56d3c79
>
> Extra information about the problem
> Bucket ID: 560927305
>
> --
>
> 'zachd [MSFT Wrote:
Quote:

>> ;992633']You said it was a crash - this is associated to the data I was
>> asking for
>> from the Problem Reports and Solutions center. The link I had provided
>> described exactly how to look that up. =)
>>
>> So: What's that data? =)
>>
>> --
>> Speaking for myself only.
>> See 'WMP FAQ: A trouble-shooting guide for Windows Media Player
>> problems.' (WMP FAQ: A trouble-shooting guide for Windows Media Player problems.) for some helpful WMP info.
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>> --
>> "SpiritofCavalia" <guest@xxxxxx-email.com> wrote in message
>> news:543bf409d1a574f0669c8ca5c2e75e7e@xxxxxx-gateway.com...> > >
>
>
> --
> SpiritofCavalia
My System SpecsSystem Spec
Old 03-18-2009   #8 (permalink)
zachd [MSFT]


 
 

Re: Movie maker crash- led to other crashes!


It's not a Microsoft file as far as I'm aware, so somehow it got put on
there.

Yes - the question is if you search for the file on your system, what file
path is it found at?

I would bet that you could go to any local computer helpsperson and say
"hey, I have a chap who strongly suspects that clmedia.dll thumbnail
generator is causing me to crash - could you help me with that?" and they
could take about five minutes to help you through this. Sorting this out in
person is trivial, sorting it out over the Internet can indeed be difficult.
=)

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--
"SpiritofCavalia" <guest@xxxxxx-email.com> wrote in message
news:7f00910c0ac7e2255269e072f87aff71@xxxxxx-gateway.com...
Quote:

>
> I'm so sorry, I'm not tech-savvy at all, what do you mean by where is it
> located?
> I bought this computer a few months ago, it came pre-installed on the
> machine.
>
> --
> 'zachd [MSFT Wrote:
Quote:

>> ;994715']Where is the file "CLMedia.dll" located on your system? Why do
>> you have
>> this installed?
>>
>> --
>> Speaking for myself only.
>> See 'WMP FAQ: A trouble-shooting guide for Windows Media Player
>> problems.' (http://zachd.com/pss/pss.html) for some helpful WMP info.
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>> --
>> "SpiritofCavalia" <guest@xxxxxx-email.com> wrote in message
>> news:99ce0fde5bdd0694d0a8c282842e8378@xxxxxx-gateway.com...> > >
Quote:

>> > >
>> > > Oh yes I see! Pardon me, here's the data:
>> > >
>> > > Product
>> > > Windows Movie Maker
>> > >
>> > > Problem
>> > > Stopped working
>> > >
>> > > Date
>> > > 22/02/2009 2:51 AM
>> > >
>> > > Status
>> > > More information available
>> > >
>> > > Problem signature
>> > > Problem Event Name: APPCRASH
>> > > Application Name: MOVIEMK.exe
>> > > Application Version: 6.0.6000.16386
>> > > Application Timestamp: 4549b5b6
>> > > Fault Module Name: CLMedia.dll
>> > > Fault Module Version: 2.0.0.1914
>> > > Fault Module Timestamp: 43118e4f
>> > > Exception Code: c0000094
>> > > Exception Offset: 00003fb6
>> > > OS Version: 6.0.6001.2.1.0.768.3
>> > > Locale ID: 4105
>> > > Additional Information 1: 40d4
>> > > Additional Information 2: 4062ad41ec8067256aa4c5e2b56d3c79
>> > > Additional Information 3: 40d4
>> > > Additional Information 4: 4062ad41ec8067256aa4c5e2b56d3c79
>> > >
>> > > Extra information about the problem
>> > > Bucket ID: 560927305
>> > >
>> > > --
>> > >
>> > > 'zachd [MSFT Wrote:> > > > >
>> > > >> ;992633']You said it was a crash - this is associated to the data
>> > > >> I
>> > > was
>> > > >> asking for
>> > > >> from the Problem Reports and Solutions center. The link I had
>> > > provided
>> > > >> described exactly how to look that up. =)
>> > > >>
>> > > >> So: What's that data? =)
>> > > >>
>> > > >> --
>> > > >> Speaking for myself only.
>> > > >> See 'WMP FAQ: A trouble-shooting guide for Windows Media Player
>> > > >> problems.' ('WMP FAQ: A trouble-shooting guide for Windows Media
>> > > Player problems.' (http://zachd.com/pss/pss.html)) for some helpful
>> > > WMP
>> > > info.
>> > > >> This posting is provided "AS IS" with no warranties, and confers
>> > > >> no
>> > > >> rights.
>> > > >> --
>> > > >> "SpiritofCavalia" <guest@xxxxxx-email.com> wrote in message
>> > > >> news:543bf409d1a574f0669c8ca5c2e75e7e@xxxxxx-gateway.com...> > >>
>> > > >> > > > >
>> > >
>> > > --
>> > > SpiritofCavalia > >
>
>
> --
> SpiritofCavalia

My System SpecsSystem Spec
Old 03-18-2009   #9 (permalink)


Vista Home Premium
 
 

Re: Movie maker crash- led to other crashes!

Yeah, I have a friend who does tech support, I think I'm going to ask him about it.
If nothing else works I may just delete the program completely and get a different one.
Thanks for your help!

--
Quote  Quote: Originally Posted by zachd [MSFT] View Post
It's not a Microsoft file as far as I'm aware, so somehow it got put on
there.

Yes - the question is if you search for the file on your system, what file
path is it found at?

I would bet that you could go to any local computer helpsperson and say
"hey, I have a chap who strongly suspects that clmedia.dll thumbnail
generator is causing me to crash - could you help me with that?" and they
could take about five minutes to help you through this. Sorting this out in
person is trivial, sorting it out over the Internet can indeed be difficult.
=)

--
Speaking for myself only.
See WMP FAQ: A trouble-shooting guide for Windows Media Player problems. for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--
"SpiritofCavalia" <guest@xxxxxx-email.com> wrote in message
news:7f00910c0ac7e2255269e072f87aff71@xxxxxx-gateway.com...
Quote:

>
> I'm so sorry, I'm not tech-savvy at all, what do you mean by where is it
> located?
> I bought this computer a few months ago, it came pre-installed on the
> machine.
>
> --
> 'zachd [MSFT Wrote:
Quote:

>> ;994715']Where is the file "CLMedia.dll" located on your system? Why do
>> you have
>> this installed?
>>
>> --
>> Speaking for myself only.
>> See 'WMP FAQ: A trouble-shooting guide for Windows Media Player
>> problems.' (WMP FAQ: A trouble-shooting guide for Windows Media Player problems.) for some helpful WMP info.
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>> --
>> "SpiritofCavalia" <guest@xxxxxx-email.com> wrote in message
>> news:99ce0fde5bdd0694d0a8c282842e8378@xxxxxx-gateway.com...> > >
>
>
> --
> SpiritofCavalia
My System SpecsSystem Spec
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