I have no sound anymore. I installed Roxio Easy Media Creator 9 on my Vista
Ultimate computer. I had no issue with the installation and even did the DLA
patch that Roxio provides. After the installation reboot, I lost all sound.
The first thing I did is completed a System Restore to a time immediately
before the installation. Did not resolve. I did another System Restore from
a few days ealier, still no sound.

I have tried to uninstall the driver in Device Manager and of course if
keeps coming back and says the audio driver has successfully installed.
Shows High Definition Audio Device. This is a Dell GX745 and I've tried
numerous times to install/reinstall/uninstall the SoundMAX drivers. There is
never an error message during this and it looks like sound is working from
the GUI but you can't hear anything or do anything that involves multimedia.

When I try a speaker test, I get: "Failed to play test tone"

If I insert an audio CD and try to play in WMP, I get:
"Windows Media Player cannot access the file. The file might be in use, you
might not have access to the computer where the file is stored, or your
proxy settings might not be correct".
Choosing Web Help shows C00D11D2 but
no suggestions help, I am merely trying to play music directly from the CD,
not from the network or a file on the computer.

I have a Hauppauge HVR-1600 TV card (which work fine before all of this) and
when I use Windows Media Center to watch TV, for a moment, I see TV but then
I get:
"Video Error: Files needed to display video are not installed or not working
correctly. Please restart Windows Media Center or restart the computer."

I have booted to the Dell Diagnostic CD and did the sound test and I hear
sound so I know the hardware is functioning. Solving this sound issue should
be easier?



Any suggestions?

Thanks,
Rick

Update: I attempted to reinstall Vista over the existing install as an
upgrade, hoping it would fix the issue. To make a long story short; Because
I had Windows Anytime Upgrade that I purchased, when I attempted to
reinstall, I basically put my computer into trial mode and there was no way
to get out of it. Made several calls to Microsoft.

I wiped out the system and did a clean install of Vista. Sound works now but
of course it does when you redo Windows completely....Duh.


"RDFTS" <rdf1965.REMOVE@REMOVE.hotmail.com> wrote in message
news:OrrTLoliHHA.3744@TK2MSFTNGP06.phx.gbl...
>I have no sound anymore. I installed Roxio Easy Media Creator 9 on my Vista
> Ultimate computer. I had no issue with the installation and even did the
> DLA
> patch that Roxio provides. After the installation reboot, I lost all
> sound.
> The first thing I did is completed a System Restore to a time immediately
> before the installation. Did not resolve. I did another System Restore
> from
> a few days ealier, still no sound.
>
> I have tried to uninstall the driver in Device Manager and of course if
> keeps coming back and says the audio driver has successfully installed.
> Shows High Definition Audio Device. This is a Dell GX745 and I've tried
> numerous times to install/reinstall/uninstall the SoundMAX drivers. There
> is
> never an error message during this and it looks like sound is working from
> the GUI but you can't hear anything or do anything that involves
> multimedia.
>
> When I try a speaker test, I get: "Failed to play test tone"
>
> If I insert an audio CD and try to play in WMP, I get:
> "Windows Media Player cannot access the file. The file might be in use,
> you
> might not have access to the computer where the file is stored, or your
> proxy settings might not be correct".
> Choosing Web Help shows C00D11D2 but
> no suggestions help, I am merely trying to play music directly from the
> CD,
> not from the network or a file on the computer.
>
> I have a Hauppauge HVR-1600 TV card (which work fine before all of this)
> and
> when I use Windows Media Center to watch TV, for a moment, I see TV but
> then
> I get:
> "Video Error: Files needed to display video are not installed or not
> working
> correctly. Please restart Windows Media Center or restart the computer."
>
> I have booted to the Dell Diagnostic CD and did the sound test and I hear
> sound so I know the hardware is functioning. Solving this sound issue
> should
> be easier?
>
> Any suggestions?
>
> Thanks,
> Rick