Vista - Photo Gallery won't open my uploaded pic's from my cell

Why is microsoft so complicated? I finally figured out how to get my
pictures from my cell phone tothe computer...When Itry to open a picture abox
comes upthat says ..
"Picture galley cannot open this picture or video. File format is NOT
supported, or you don't have the latest updates to Photo Gallery"
When I looked at the troubleshooting area for updating Photo Gallery it told
me that when I open it and updates are availabe a window will pop up to let
me know this. Apparently there are none...so is there anyone that can tell
me why this is happening and how I can remedy the issue?

Thanks so much in advance for any help.
Kristina

Kristina,

What file format are the photos from your cell phone?
Can any other photo viewing programs on your computer display these cell
phone photos?

--
Dave Johnson
Windows User Assistance team
Microsoft Corporation




"Kristina" <Kristina@discussions.microsoft.com> wrote in message
news:FE8670CC-B07C-431E-B470-FA4A4C051E85@microsoft.com...
> Why is microsoft so complicated? I finally figured out how to get my
> pictures from my cell phone tothe computer...When Itry to open a picture
> abox
> comes upthat says ..
> "Picture galley cannot open this picture or video. File format is NOT
> supported, or you don't have the latest updates to Photo Gallery"
> When I looked at the troubleshooting area for updating Photo Gallery it
> told
> me that when I open it and updates are availabe a window will pop up to
> let
> me know this. Apparently there are none...so is there anyone that can
> tell
> me why this is happening and how I can remedy the issue?
>
> Thanks so much in advance for any help.
> Kristina
>
>

I don't know how to see what format they are on the phone but on the computer
they are saved as jpg files.

Also I am having an issue with music I recently downloaded..old music that I
pulled off the old computer and loaded on this one play fine. New stuff I
just purchased on thiscomputer thru the media player & urge that came
installed won't play. Any ideas on that?

Thanks so much for the reply,
Kristina

"Dave Johnson [MSFT]" wrote:

> Kristina,
>
> What file format are the photos from your cell phone?
> Can any other photo viewing programs on your computer display these cell
> phone photos?
>
> --
> Dave Johnson
> Windows User Assistance team
> Microsoft Corporation
>
>
>
>
> "Kristina" <Kristina@discussions.microsoft.com> wrote in message
> news:FE8670CC-B07C-431E-B470-FA4A4C051E85@microsoft.com...
> > Why is microsoft so complicated? I finally figured out how to get my
> > pictures from my cell phone tothe computer...When Itry to open a picture
> > abox
> > comes upthat says ..
> > "Picture galley cannot open this picture or video. File format is NOT
> > supported, or you don't have the latest updates to Photo Gallery"
> > When I looked at the troubleshooting area for updating Photo Gallery it
> > told
> > me that when I open it and updates are availabe a window will pop up to
> > let
> > me know this. Apparently there are none...so is there anyone that can
> > tell
> > me why this is happening and how I can remedy the issue?
> >
> > Thanks so much in advance for any help.
> > Kristina
> >
> >
>