Windows Vista Forums

Photo Gallery won't open my uploaded pic's from my cell

  1. #1


    Kristina Guest

    Photo Gallery won't open my uploaded pic's from my cell

    Why is microsoft so complicated? I finally figured out how to get my
    pictures from my cell phone tothe computer...When Itry to open a picture abox
    comes upthat says ..
    "Picture galley cannot open this picture or video. File format is NOT
    supported, or you don't have the latest updates to Photo Gallery"
    When I looked at the troubleshooting area for updating Photo Gallery it told
    me that when I open it and updates are availabe a window will pop up to let
    me know this. Apparently there are none...so is there anyone that can tell
    me why this is happening and how I can remedy the issue?

    Thanks so much in advance for any help.
    Kristina



      My System SpecsSystem Spec

  2. #2


    Dave Johnson [MSFT] Guest

    Re: Photo Gallery won't open my uploaded pic's from my cell

    Kristina,

    What file format are the photos from your cell phone?
    Can any other photo viewing programs on your computer display these cell
    phone photos?

    --
    Dave Johnson
    Windows User Assistance team
    Microsoft Corporation




    "Kristina" <Kristina@discussions.microsoft.com> wrote in message
    news:FE8670CC-B07C-431E-B470-FA4A4C051E85@microsoft.com...
    > Why is microsoft so complicated? I finally figured out how to get my
    > pictures from my cell phone tothe computer...When Itry to open a picture
    > abox
    > comes upthat says ..
    > "Picture galley cannot open this picture or video. File format is NOT
    > supported, or you don't have the latest updates to Photo Gallery"
    > When I looked at the troubleshooting area for updating Photo Gallery it
    > told
    > me that when I open it and updates are availabe a window will pop up to
    > let
    > me know this. Apparently there are none...so is there anyone that can
    > tell
    > me why this is happening and how I can remedy the issue?
    >
    > Thanks so much in advance for any help.
    > Kristina
    >
    >



      My System SpecsSystem Spec

  3. #3


    Kristina Guest

    Re: Photo Gallery won't open my uploaded pic's from my cell

    I don't know how to see what format they are on the phone but on the computer
    they are saved as jpg files.

    Also I am having an issue with music I recently downloaded..old music that I
    pulled off the old computer and loaded on this one play fine. New stuff I
    just purchased on thiscomputer thru the media player & urge that came
    installed won't play. Any ideas on that?

    Thanks so much for the reply,
    Kristina

    "Dave Johnson [MSFT]" wrote:

    > Kristina,
    >
    > What file format are the photos from your cell phone?
    > Can any other photo viewing programs on your computer display these cell
    > phone photos?
    >
    > --
    > Dave Johnson
    > Windows User Assistance team
    > Microsoft Corporation
    >
    >
    >
    >
    > "Kristina" <Kristina@discussions.microsoft.com> wrote in message
    > news:FE8670CC-B07C-431E-B470-FA4A4C051E85@microsoft.com...
    > > Why is microsoft so complicated? I finally figured out how to get my
    > > pictures from my cell phone tothe computer...When Itry to open a picture
    > > abox
    > > comes upthat says ..
    > > "Picture galley cannot open this picture or video. File format is NOT
    > > supported, or you don't have the latest updates to Photo Gallery"
    > > When I looked at the troubleshooting area for updating Photo Gallery it
    > > told
    > > me that when I open it and updates are availabe a window will pop up to
    > > let
    > > me know this. Apparently there are none...so is there anyone that can
    > > tell
    > > me why this is happening and how I can remedy the issue?
    > >
    > > Thanks so much in advance for any help.
    > > Kristina
    > >
    > >

    >


      My System SpecsSystem Spec

Photo Gallery won't open my uploaded pic's from my cell

Similar Threads
Thread Forum
'Photo Gallery can't open this file or photo'?
I recently bought a new Vista, and saved a few pictures off of the internet, and saved them to my 'Downloads' folder. I went to preview them(in...
Vista music pictures video
Photo Gallery does not open??
Photo Gallery does not open. Click on program icon...hourglass goes around and nothing happens. Any suggestions? Thanks
Vista music pictures video
Photo Gallery can't open my pictures
Everytime I try to view a picture, a message pops up in Photo Gallery: Photo Gallery can't open this picture or video. This file format is not...
Vista music pictures video
Can't open photo attachments in photo gallery
When I try to open photo attachments , photo gallery opens with all the pictures on my hard drive, but does not open the picture in the attachment....
Vista mail
Windows Photo Gallery won't open pictures but gallery does open
In Vista Home Premium, when double clicking any picture any place on the computer, the Windows Photo Gallery will open, but the PICTURES WILL NOT...
Vista music pictures video
Help me find my lost pictures uploaded to Windows Photo Gallery!
New computer with Vista Ultimate. After setting up the computer, I used a USB to my Casio camera dock and uploaded great pictures of our 4 month...
Vista music pictures video
Can't open pix in photo gallery
Since I've installed Vista I can't open or preview pix in Windows Photo Gallery, I can see all the thumbnails but when I double- click, or right...
Vista music pictures video