Suddenly, my CD drive is gone. A check in Computer confirms this. I have
Vista MP11 which still plays downloaded music fine, but an inserted cd is not
recognized. Nothing has occurred within the time since it last worked. System
Restore did not bring it back. How do I get my drive back? Thanks, Wayne
--
Wayne L

What do you see when you open Device Manager? If you see an icon under the
DVD/CD-ROM drives that has a yellow warning label, try removing and
re-installing. Or, it just might be that your CD drive is dead. If possible,
move it to another PC or install a spare CD drive to see what happens. There
are more troubleshooting steps but start with these first and post back.

Tim

"Wayne L" <enyawspamnot@hotmail.com> wrote in message
news:E94118C8-734C-4E75-A071-51FDE57C6014@microsoft.com...
> Suddenly, my CD drive is gone. A check in Computer confirms this. I have
> Vista MP11 which still plays downloaded music fine, but an inserted cd is
> not
> recognized. Nothing has occurred within the time since it last worked.
> System
> Restore did not bring it back. How do I get my drive back? Thanks,
> Wayne
> --
> Wayne L

Tim. There is a yellow warning as you mentioned. Also the options to disable
or uninstall. Also when I click further I'm told "The best driver software
for your device is already installed."
Your instructions are a bit beyond me. Could you simplify? Thanks, Wayne
--
Wayne L


"Tim" wrote:

> What do you see when you open Device Manager? If you see an icon under the
> DVD/CD-ROM drives that has a yellow warning label, try removing and
> re-installing. Or, it just might be that your CD drive is dead. If possible,
> move it to another PC or install a spare CD drive to see what happens. There
> are more troubleshooting steps but start with these first and post back.
>
> Tim
>
> "Wayne L" <enyawspamnot@hotmail.com> wrote in message
> news:E94118C8-734C-4E75-A071-51FDE57C6014@microsoft.com...
> > Suddenly, my CD drive is gone. A check in Computer confirms this. I have
> > Vista MP11 which still plays downloaded music fine, but an inserted cd is
> > not
> > recognized. Nothing has occurred within the time since it last worked.
> > System
> > Restore did not bring it back. How do I get my drive back? Thanks,
> > Wayne
> > --
> > Wayne L
>

Try this link. I had the same problem a while back and this fixed it.

http://support.microsoft.com/kb/314060/



"Wayne L" <enyawspamnot@hotmail.com> wrote in message
news:E94118C8-734C-4E75-A071-51FDE57C6014@microsoft.com...
> Suddenly, my CD drive is gone. A check in Computer confirms this. I have
> Vista MP11 which still plays downloaded music fine, but an inserted cd is
> not
> recognized. Nothing has occurred within the time since it last worked.
> System
> Restore did not bring it back. How do I get my drive back? Thanks,
> Wayne
> --
> Wayne L

Michael. Thanks for yor reply. My symptoms don't match those in your link. I
don't have an error message. Just "a cd drive is required to rip this disc"
when one is inserted. Also, I have Vista, not XP.
As manual step 2 is a bit much for me, I did download the "Guided Help"
which would have done it for me, but when I clicked "run" nothing happened.
Any further help would be appreciated. Thanks, Wayne
--
Wayne L


"Michael Price" wrote:

> Try this link. I had the same problem a while back and this fixed it.
>
> http://support.microsoft.com/kb/314060/
>
>
>
> "Wayne L" <enyawspamnot@hotmail.com> wrote in message
> news:E94118C8-734C-4E75-A071-51FDE57C6014@microsoft.com...
> > Suddenly, my CD drive is gone. A check in Computer confirms this. I have
> > Vista MP11 which still plays downloaded music fine, but an inserted cd is
> > not
> > recognized. Nothing has occurred within the time since it last worked.
> > System
> > Restore did not bring it back. How do I get my drive back? Thanks,
> > Wayne
> > --
> > Wayne L
>

I've had this problem a couple of times -
Step 1: In Vista search box on the start menu - type in regedit.
Step 2: Open Registry Edit (regedit link appears)
Step 3: Under Computer, open the folder for HKEY_LOCAL_MACHINE
Step 4: Then open the folder SYSTEM
Step 5: Then open the folder CurrentControlSet
Step 6: Open the CONTROL folder
Step 7: Open the folder "Class"
Step 8: Look carefully for the folder called
{4D36E965-E325-11CE-BFC1-08002BE10318}
*On my HP, it's the 9th folder down - just double check the
number
sequence carefully.
Step 9: On the right side of the open panel, you'll see a listing with lots
of
information - NEXT to (Default) be sure it reads DVD/CD-ROM
drives -
Class should be CDROM
Step 10: There are two files called UpperFilters and LowerFilters. Delete
UpperFilters first by clicking the delete key, then say yes. Repeat the
process with LowerFilters.
***Be sure the files you're deleting say only UpperFilters and LowerFilters,
nothing else.
Step 11: Restart your computer.




"Wayne L" wrote:

> Michael. Thanks for yor reply. My symptoms don't match those in your link. I
> don't have an error message. Just "a cd drive is required to rip this disc"
> when one is inserted. Also, I have Vista, not XP.
> As manual step 2 is a bit much for me, I did download the "Guided Help"
> which would have done it for me, but when I clicked "run" nothing happened.
> Any further help would be appreciated. Thanks, Wayne
> --
> Wayne L
>
>
> "Michael Price" wrote:
>
> > Try this link. I had the same problem a while back and this fixed it.
> >
> > http://support.microsoft.com/kb/314060/
> >
> >
> >
> > "Wayne L" <enyawspamnot@hotmail.com> wrote in message
> > news:E94118C8-734C-4E75-A071-51FDE57C6014@microsoft.com...
> > > Suddenly, my CD drive is gone. A check in Computer confirms this. I have
> > > Vista MP11 which still plays downloaded music fine, but an inserted cd is
> > > not
> > > recognized. Nothing has occurred within the time since it last worked.
> > > System
> > > Restore did not bring it back. How do I get my drive back? Thanks,
> > > Wayne
> > > --
> > > Wayne L
> >

-- KareBear - Sorry for this late response, but since trying the new WLM
I'm not getting notification of these posts. It was by chance that I looked
here.
Tried your fix but can't get past step 9. Where will I see upper & lower
filters to delete them? I clicked everywhere. Thanks, Wayne. I'll check in
regularly.





Wayne L.


"KareBear" wrote:

> I've had this problem a couple of times -
> Step 1: In Vista search box on the start menu - type in regedit.
> Step 2: Open Registry Edit (regedit link appears)
> Step 3: Under Computer, open the folder for HKEY_LOCAL_MACHINE
> Step 4: Then open the folder SYSTEM
> Step 5: Then open the folder CurrentControlSet
> Step 6: Open the CONTROL folder
> Step 7: Open the folder "Class"
> Step 8: Look carefully for the folder called
> {4D36E965-E325-11CE-BFC1-08002BE10318}
> *On my HP, it's the 9th folder down - just double check the
> number
> sequence carefully.
> Step 9: On the right side of the open panel, you'll see a listing with lots
> of
> information - NEXT to (Default) be sure it reads DVD/CD-ROM
> drives -
> Class should be CDROM
> Step 10: There are two files called UpperFilters and LowerFilters. Delete
> UpperFilters first by clicking the delete key, then say yes. Repeat the
> process with LowerFilters.
> ***Be sure the files you're deleting say only UpperFilters and LowerFilters,
> nothing else.
> Step 11: Restart your computer.
>
>
>
>
> "Wayne L" wrote:
>
> > Michael. Thanks for yor reply. My symptoms don't match those in your link. I
> > don't have an error message. Just "a cd drive is required to rip this disc"
> > when one is inserted. Also, I have Vista, not XP.
> > As manual step 2 is a bit much for me, I did download the "Guided Help"
> > which would have done it for me, but when I clicked "run" nothing happened.
> > Any further help would be appreciated. Thanks, Wayne
> > --
> > Wayne L
> >
> >
> > "Michael Price" wrote:
> >
> > > Try this link. I had the same problem a while back and this fixed it.
> > >
> > > http://support.microsoft.com/kb/314060/
> > >
> > >
> > >
> > > "Wayne L" <enyawspamnot@hotmail.com> wrote in message
> > > news:E94118C8-734C-4E75-A071-51FDE57C6014@microsoft.com...
> > > > Suddenly, my CD drive is gone. A check in Computer confirms this. I have
> > > > Vista MP11 which still plays downloaded music fine, but an inserted cd is
> > > > not
> > > > recognized. Nothing has occurred within the time since it last worked.
> > > > System
> > > > Restore did not bring it back. How do I get my drive back? Thanks,
> > > > Wayne
> > > > --
> > > > Wayne L
> > >

Wayne,

If you're in the right Class of the Registry Edit, you should see both
UpperFilters and LowerFilters - if you don't see them - this might not be the
solution you need and I would urge you to contact the support dept. of your
computer's manufacturer - that's where I originally learned how to fix this
problem.

Mine looks like this -

(Default) REG_SZ DVD/CD-ROM drives
Class REG_SZ CDROM
ClassDesc REG_SZ
@%SystemRoot%\System32\StorProp.dll,-17001
EnumPropPAges REG_SZ storprop.dll,DvdPropPageProvider
IconPath REG_MULTI_SZ @%SystemRoot%\System32\imageres.dll,-30
---- and LowerFilter around here
Installer32 REG_SZ storprop.dll,DvdClassInstaller
NoInstallClass REG_SZ 1
SilentInstall REG_SZ 1
--- I usually find UpperFilter right around here
"Wayne L." wrote:

>
> -- KareBear - Sorry for this late response, but since trying the new WLM
> I'm not getting notification of these posts. It was by chance that I looked
> here.
> Tried your fix but can't get past step 9. Where will I see upper & lower
> filters to delete them? I clicked everywhere. Thanks, Wayne. I'll check in
> regularly.
>
>
>
>
>
> Wayne L.
>
>
> "KareBear" wrote:
>
> > I've had this problem a couple of times -
> > Step 1: In Vista search box on the start menu - type in regedit.
> > Step 2: Open Registry Edit (regedit link appears)
> > Step 3: Under Computer, open the folder for HKEY_LOCAL_MACHINE
> > Step 4: Then open the folder SYSTEM
> > Step 5: Then open the folder CurrentControlSet
> > Step 6: Open the CONTROL folder
> > Step 7: Open the folder "Class"
> > Step 8: Look carefully for the folder called
> > {4D36E965-E325-11CE-BFC1-08002BE10318}
> > *On my HP, it's the 9th folder down - just double check the
> > number
> > sequence carefully.
> > Step 9: On the right side of the open panel, you'll see a listing with lots
> > of
> > information - NEXT to (Default) be sure it reads DVD/CD-ROM
> > drives -
> > Class should be CDROM
> > Step 10: There are two files called UpperFilters and LowerFilters. Delete
> > UpperFilters first by clicking the delete key, then say yes. Repeat the
> > process with LowerFilters.
> > ***Be sure the files you're deleting say only UpperFilters and LowerFilters,
> > nothing else.
> > Step 11: Restart your computer.
> >
> >
> >
> >
> > "Wayne L" wrote:
> >
> > > Michael. Thanks for yor reply. My symptoms don't match those in your link. I
> > > don't have an error message. Just "a cd drive is required to rip this disc"
> > > when one is inserted. Also, I have Vista, not XP.
> > > As manual step 2 is a bit much for me, I did download the "Guided Help"
> > > which would have done it for me, but when I clicked "run" nothing happened.
> > > Any further help would be appreciated. Thanks, Wayne
> > > --
> > > Wayne L
> > >
> > >
> > > "Michael Price" wrote:
> > >
> > > > Try this link. I had the same problem a while back and this fixed it.
> > > >
> > > > http://support.microsoft.com/kb/314060/
> > > >
> > > >
> > > >
> > > > "Wayne L" <enyawspamnot@hotmail.com> wrote in message
> > > > news:E94118C8-734C-4E75-A071-51FDE57C6014@microsoft.com...
> > > > > Suddenly, my CD drive is gone. A check in Computer confirms this. I have
> > > > > Vista MP11 which still plays downloaded music fine, but an inserted cd is
> > > > > not
> > > > > recognized. Nothing has occurred within the time since it last worked.
> > > > > System
> > > > > Restore did not bring it back. How do I get my drive back? Thanks,
> > > > > Wayne
> > > > > --
> > > > > Wayne L
> > > >

Thanks KareBear, but from the top two entries down they differ. I only have
"LowerFilter" showing, and the rest is different. I would have copied and
pasted but it wouldn't allow it. Mine is a warranty issue but I hate dealing
with Dell. They give the runaround. Thanks for trying. Wayne
--
Wayne L.


"KareBear" wrote:

> Wayne,
>
> If you're in the right Class of the Registry Edit, you should see both
> UpperFilters and LowerFilters - if you don't see them - this might not be the
> solution you need and I would urge you to contact the support dept. of your
> computer's manufacturer - that's where I originally learned how to fix this
> problem.
>
> Mine looks like this -
>
> (Default) REG_SZ DVD/CD-ROM drives
> Class REG_SZ CDROM
> ClassDesc REG_SZ
> @%SystemRoot%\System32\StorProp.dll,-17001
> EnumPropPAges REG_SZ storprop.dll,DvdPropPageProvider
> IconPath REG_MULTI_SZ @%SystemRoot%\System32\imageres.dll,-30
> ---- and LowerFilter around here
> Installer32 REG_SZ storprop.dll,DvdClassInstaller
> NoInstallClass REG_SZ 1
> SilentInstall REG_SZ 1
> --- I usually find UpperFilter right around here
> "Wayne L." wrote:
>
> >
> > -- KareBear - Sorry for this late response, but since trying the new WLM
> > I'm not getting notification of these posts. It was by chance that I looked
> > here.
> > Tried your fix but can't get past step 9. Where will I see upper & lower
> > filters to delete them? I clicked everywhere. Thanks, Wayne. I'll check in
> > regularly.
> >
> >
> >
> >
> >
> > Wayne L.
> >
> >
> > "KareBear" wrote:
> >
> > > I've had this problem a couple of times -
> > > Step 1: In Vista search box on the start menu - type in regedit.
> > > Step 2: Open Registry Edit (regedit link appears)
> > > Step 3: Under Computer, open the folder for HKEY_LOCAL_MACHINE
> > > Step 4: Then open the folder SYSTEM
> > > Step 5: Then open the folder CurrentControlSet
> > > Step 6: Open the CONTROL folder
> > > Step 7: Open the folder "Class"
> > > Step 8: Look carefully for the folder called
> > > {4D36E965-E325-11CE-BFC1-08002BE10318}
> > > *On my HP, it's the 9th folder down - just double check the
> > > number
> > > sequence carefully.
> > > Step 9: On the right side of the open panel, you'll see a listing with lots
> > > of
> > > information - NEXT to (Default) be sure it reads DVD/CD-ROM
> > > drives -
> > > Class should be CDROM
> > > Step 10: There are two files called UpperFilters and LowerFilters. Delete
> > > UpperFilters first by clicking the delete key, then say yes. Repeat the
> > > process with LowerFilters.
> > > ***Be sure the files you're deleting say only UpperFilters and LowerFilters,
> > > nothing else.
> > > Step 11: Restart your computer.
> > >
> > >
> > >
> > >
> > > "Wayne L" wrote:
> > >
> > > > Michael. Thanks for yor reply. My symptoms don't match those in your link. I
> > > > don't have an error message. Just "a cd drive is required to rip this disc"
> > > > when one is inserted. Also, I have Vista, not XP.
> > > > As manual step 2 is a bit much for me, I did download the "Guided Help"
> > > > which would have done it for me, but when I clicked "run" nothing happened.
> > > > Any further help would be appreciated. Thanks, Wayne
> > > > --
> > > > Wayne L
> > > >
> > > >
> > > > "Michael Price" wrote:
> > > >
> > > > > Try this link. I had the same problem a while back and this fixed it.
> > > > >
> > > > > http://support.microsoft.com/kb/314060/
> > > > >
> > > > >
> > > > >
> > > > > "Wayne L" <enyawspamnot@hotmail.com> wrote in message
> > > > > news:E94118C8-734C-4E75-A071-51FDE57C6014@microsoft.com...
> > > > > > Suddenly, my CD drive is gone. A check in Computer confirms this. I have
> > > > > > Vista MP11 which still plays downloaded music fine, but an inserted cd is
> > > > > > not
> > > > > > recognized. Nothing has occurred within the time since it last worked.
> > > > > > System
> > > > > > Restore did not bring it back. How do I get my drive back? Thanks,
> > > > > > Wayne
> > > > > > --
> > > > > > Wayne L
> > > > >

When I install the internet my E Drive vanishes. When I restore the E Drive
my internet vanished. Do you have any ideas?

"Wayne L" wrote:

> Suddenly, my CD drive is gone. A check in Computer confirms this. I have
> Vista MP11 which still plays downloaded music fine, but an inserted cd is not
> recognized. Nothing has occurred within the time since it last worked. System
> Restore did not bring it back. How do I get my drive back? Thanks, Wayne
> --
> Wayne L