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Problem with CD rom

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Old 08-03-2007   #1 (permalink)
Augusto
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Problem with CD rom

I bought a new computer from PCSmart (a "Simply KX-3100") a couple of weeks
ago. After the first update of Windows Vista, 2 days later, it lost access to
the CD player (a Sony DVD RW AW-Q170A). Vista indicates that the driver is
there but it cannot install it (error 39). I have tried everything to get the
CD rom back including:
1) Installing/Unistalling the driver and rebooting. 2) Removing Nero. 3)
Check that BIOS recognises the CD rom. 4) Get driver updates from MS Web page.
The answer from Vista is always the same: cannot install driver, error 39.
Can anyone offer a solution for this problem, it is driving me crazy!

Thanks in anticipation,

Augusto
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Old 08-03-2007   #2 (permalink)
Tim
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Re: Problem with CD rom

Augusto wrote:
> I bought a new computer from PCSmart (a "Simply KX-3100") a couple of weeks
> ago. After the first update of Windows Vista, 2 days later, it lost access to
> the CD player (a Sony DVD RW AW-Q170A). Vista indicates that the driver is
> there but it cannot install it (error 39). I have tried everything to get the
> CD rom back including:
> 1) Installing/Unistalling the driver and rebooting. 2) Removing Nero. 3)
> Check that BIOS recognises the CD rom. 4) Get driver updates from MS Web page.
> The answer from Vista is always the same: cannot install driver, error 39.
> Can anyone offer a solution for this problem, it is driving me crazy!
>
> Thanks in anticipation,
>
> Augusto

You might want to check this out: http://support.microsoft.com/kb/270008

Tim
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Old 08-04-2007   #3 (permalink)
Augusto
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Thank you Tim

Thanks a lot for the help. Yours and Cal Bear“66 links offered a
comprehensive discussion of the problem.

Cheers,

Augusto
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Old 08-07-2007   #4 (permalink)
Tim
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Re: Thank you Tim

Augusto wrote:
> Thanks a lot for the help. Yours and Cal Bear“66 links offered a
> comprehensive discussion of the problem.
>
> Cheers,
>
> Augusto

You're welcome...good to hear it's working now.

Tim
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