CD rom not working

I bought a new computer from PCSmart (a "Simply KX-3100") a couple of weeks
ago. After the first update of Windows Vista, 2 days later, it lost access to
the CD player (a Sony DVD RW AW-Q170A). Vista indicates that the driver is
there but it cannot install it (error 39). I have tried everything to get the
CD rom back including:
1) Installing/Unistalling the driver and rebooting. 2) Removing Nero. 3)
Check that BIOS recognises the CD rom. 4) Get driver updates from MS Web page.
The answer from Vista is always the same: cannot install driver, error 39.
Can anyone offer a solution for this problem, it is driving me crazy!

Thanks in anticipation,

Augusto

See if this helps:

http://support.microsoft.com/kb/929461/en-us

--
I Bleed Blue and Gold
GO BEARS!


"Augusto" <Augusto@discussions.microsoft.com> wrote in message
news:5EB38293-88D5-4558-AC69-7E8E093D8E38@microsoft.com...
>I bought a new computer from PCSmart (a "Simply KX-3100") a couple of weeks
> ago. After the first update of Windows Vista, 2 days later, it lost access to
> the CD player (a Sony DVD RW AW-Q170A). Vista indicates that the driver is
> there but it cannot install it (error 39). I have tried everything to get the
> CD rom back including:
> 1) Installing/Unistalling the driver and rebooting. 2) Removing Nero. 3)
> Check that BIOS recognises the CD rom. 4) Get driver updates from MS Web page.
> The answer from Vista is always the same: cannot install driver, error 39.
> Can anyone offer a solution for this problem, it is driving me crazy!
>
> Thanks in anticipation,
>
> Augusto

Thnaks a lot Cal Bear '66, the link you sent gives a very effective solution
to the problem.

Cheers,

Augusto

You're welcome.

--
I Bleed Blue and Gold
GO BEARS!


"Augusto" <Augusto@discussions.microsoft.com> wrote in message
news:29DD7E17-85FD-4642-865C-6DDEAB936D6F@microsoft.com...
>
> Thnaks a lot Cal Bear '66, the link you sent gives a very effective solution
> to the problem.
>
> Cheers,
>
> Augusto
>