Vista - "Window Media Player has stopped working" with trying to play mpeg

I get the above error message only in WMP11 when trying to play mpeg videos.
All other media so far works. I have a new Dell computer that came installed
with Vista. The following is the error report:

Product
Windows Media Player

Problem
Stopped working

Date
10/7/2007 1:00 PM

Status
Report Sent

Problem signature
Problem Event Name: APPCRASH
Application Name: wmplayer.exe
Application Version: 11.0.6000.6336
Application Timestamp: 46a16548
Fault Module Name: StackHash_a0c5
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000096
Exception Offset: 01fb8562
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Information 1: a0c5
Additional Information 2: 5792d6b150305f7170f5106ebb08f534
Additional Information 3: f090
Additional Information 4: a7cdf3b2a76ee70d59eff20940890fe3

Extra information about the problem
Bucket ID: 532306903

Any help is greatly appreciated. Thanks!

That's a completely unique crash that there's no data for.

What MPEG filters are present according to WMP's Help:About:Technical
Support Information menu tool? According to the basic data, this is the
video mixer querying for an interface on a third party filter (tragically,
"unknown" in the dumps I saw) that blows up Real Good.

If you loaded the Windows Debugging SDK on your machine and debugged this,
it'd probably take five minutes to fix, but sadly that's a huge task for
most people. The MPEG filters list from WMP may also be really
illuminative.

Also, it wouldn't hurt to check for an updated driver from your video card
vendor. But that's just good SOP. =\

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--
"rickd" <rickd@xxxxxx> wrote in message
news:0AC3DB6F-F871-45A8-94BF-3EE6F1050616@xxxxxx

Thanks for the reply, zachd. Just a few follow-up questions: You asked "What
MPEG filters are present according to WMP's Help:About:Technical
Support Information menu tool?" I can't answer this because I can't find
this chain of menu commands. Also, I take it that debugging isn't for the
faint of heart - I really don't know programming so I assume that it would
all look like giberish to me This is just frustrating... I have been
searching the 'net for some time and can't even find someone with a similar
problem. MPEGs load in movie maker, but can't play in WMP. There are a
myriad of problems that people have, but not this. Thanks anyway.

Press CTRL+M to show the player's menus.

Then follow my steps. That will present a nice text list I'd love to see.
You would just copy and paste that, and maybe that would provide helpful
data.

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--

"rickd" <rickd@xxxxxx> wrote in message
news:5CCE6CD4-5BFD-4F0A-AB5F-BB2F4970183D@xxxxxx