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10-23-2007
| #1 (permalink) |
| | Wi-Fi connection problems I am running EI7 and Vista Basic Home Edition. When I go to my college, or even at Borders Bookstore, I cannot get on the Internet. I can connect to the wireless network and it says I have an excellent connection, but when I click on IE to get on the Internet, the screen comes up and says that I do not have an internet. I have a wireless router at home and can connect with no problems. It also picks up the neighbor's wireless signal and can connect to it with no problems. I have clicked "Diagnose" to try to correct the problem and have used every suggestion that comes up, from disconnecting and reconnecting to the network, to resetting the IP address. Please help. This is a very irritating problem. If you have any suggestions, please use layman's terms as I am not a computer person and am not familiar with the jargon. -- Thanks, jbroxton316 |
My System Specs |
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10-23-2007
| #2 (permalink) |
| | Re: Wi-Fi connection problems you need to post the text output of ipconfig /all from an elevated command prompt when the machine is in this condition (not when you have connectivity). it is really impossible to diagnose based on what you've posted thus far. On Tue, 23 Oct 2007 10:21:15 -0700, Jbroxton316 <Jbroxton316@xxxxxx> wrote: Quote: >I am running EI7 and Vista Basic Home Edition. When I go to my college, or >even at Borders Bookstore, I cannot get on the Internet. I can connect to >the wireless network and it says I have an excellent connection, but when I >click on IE to get on the Internet, the screen comes up and says that I do >not have an internet. I have a wireless router at home and can connect with >no problems. It also picks up the neighbor's wireless signal and can connect >to it with no problems. I have clicked >"Diagnose" to try to correct the problem and have used every suggestion that >comes up, from disconnecting and reconnecting to the network, to resetting >the IP address. Please help. This is a very irritating problem. If you >have any suggestions, please use layman's terms as I am not a computer person >and am not familiar with the jargon. Barb Bowman MS Windows-MVP http://www.microsoft.com/windowsxp/e...ts/bowman.mspx http://blogs.digitalmediaphile.com/barb/ |
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10-23-2007
| #3 (permalink) |
| | Re: Wi-Fi connection problems How do I get that? (ipconfig / all) -- Thanks, jbroxton316 "Barb Bowman" wrote: Quote: > you need to post the text output of > > ipconfig /all > > from an elevated command prompt when the machine is in this > condition (not when you have connectivity). > > it is really impossible to diagnose based on what you've posted thus > far. > > On Tue, 23 Oct 2007 10:21:15 -0700, Jbroxton316 > <Jbroxton316@xxxxxx> wrote: > Quote: > >I am running EI7 and Vista Basic Home Edition. When I go to my college, or > >even at Borders Bookstore, I cannot get on the Internet. I can connect to > >the wireless network and it says I have an excellent connection, but when I > >click on IE to get on the Internet, the screen comes up and says that I do > >not have an internet. I have a wireless router at home and can connect with > >no problems. It also picks up the neighbor's wireless signal and can connect > >to it with no problems. I have clicked > >"Diagnose" to try to correct the problem and have used every suggestion that > >comes up, from disconnecting and reconnecting to the network, to resetting > >the IP address. Please help. This is a very irritating problem. If you > >have any suggestions, please use layman's terms as I am not a computer person > >and am not familiar with the jargon. > > Barb Bowman > MS Windows-MVP > http://www.microsoft.com/windowsxp/e...ts/bowman.mspx > http://blogs.digitalmediaphile.com/barb/ > |
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10-23-2007
| #4 (permalink) |
| | Re: Wi-Fi connection problems In the "Start Search" box at the bottom of the Start Menu, type in "CMD" and press enter. Then type in the command in the new window... --- Jeffrey Randow jeffreycentex@xxxxxx Windows Networking MVP 2001-2006 http://www.networkblog.net On Tue, 23 Oct 2007 16:11:01 -0700, Jbroxton316 <Jbroxton316@xxxxxx> wrote: Quote: >How do I get that? (ipconfig / all) |
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10-23-2007
| #5 (permalink) |
| | Re: Wi-Fi connection problems I think this is what you are looking for. I went into command prompt and typed ipconfig/all and here's what i got. FYI: At this time, I was "connected" the the network that I am having problems with but still couldn't get online. Microsoft Windows [Version 6.0.6000] Copyright (c) 2006 Microsoft Corporation. All rights reserved. C:\Users\Jennifer Broxton>ipconfig/all Windows IP Configuration Host Name . . . . . . . . . . . . : Jennifer Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No DNS Suffix Search List. . . . . . : aug.edu Wireless LAN adapter Wireless Network Connection: Connection-specific DNS Suffix . : aug.edu Description . . . . . . . . . . . : Broadcom 802.11g Network Adapter Physical Address. . . . . . . . . : 00-90-4B-9C-8F-0A DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::815d:8dc7:415f:a0a9%8(Preferred) IPv4 Address. . . . . . . . . . . : 172.16.20.212(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.0.0 Lease Obtained. . . . . . . . . . : Tuesday, October 23, 2007 7:06:32 PM Lease Expires . . . . . . . . . . : Wednesday, October 24, 2007 3:06:32 AM Default Gateway . . . . . . . . . : 172.16.0.1 DHCP Server . . . . . . . . . . . : 172.16.0.1 DHCPv6 IAID . . . . . . . . . . . : 184586315 DNS Servers . . . . . . . . . . . : 134.224.1.77 134.224.1.11 NetBIOS over Tcpip. . . . . . . . : Enabled Ethernet adapter Local Area Connection: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Ethernet NIC Physical Address. . . . . . . . . : 00-C0-9F-49-87-8E DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Tunnel adapter Local Area Connection*: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface Physical Address. . . . . . . . . : 02-00-54-55-4E-01 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Tunnel adapter Local Area Connection* 2: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : isatap.{DD7B7E61-6C24-4F78-AAB3-6CE7085C9 F3D} Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Tunnel adapter Local Area Connection* 8: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : isatap.{7753AE42-B8D9-41D6-B96F-D8B15EDB8 03D} Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Tunnel adapter Local Area Connection* 10: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : isatap.{7753AE42-B8D9-41D6-B96F-D8B15EDB8 03D} Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Tunnel adapter Local Area Connection* 11: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : 6TO4 Adapter Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes -- Thanks, jbroxton316 "Jbroxton316" wrote: Quote: > How do I get that? (ipconfig / all) > -- > Thanks, > jbroxton316 > > > "Barb Bowman" wrote: > Quote: > > you need to post the text output of > > > > ipconfig /all > > > > from an elevated command prompt when the machine is in this > > condition (not when you have connectivity). > > > > it is really impossible to diagnose based on what you've posted thus > > far. > > > > On Tue, 23 Oct 2007 10:21:15 -0700, Jbroxton316 > > <Jbroxton316@xxxxxx> wrote: > > Quote: > > >I am running EI7 and Vista Basic Home Edition. When I go to my college, or > > >even at Borders Bookstore, I cannot get on the Internet. I can connect to > > >the wireless network and it says I have an excellent connection, but when I > > >click on IE to get on the Internet, the screen comes up and says that I do > > >not have an internet. I have a wireless router at home and can connect with > > >no problems. It also picks up the neighbor's wireless signal and can connect > > >to it with no problems. I have clicked > > >"Diagnose" to try to correct the problem and have used every suggestion that > > >comes up, from disconnecting and reconnecting to the network, to resetting > > >the IP address. Please help. This is a very irritating problem. If you > > >have any suggestions, please use layman's terms as I am not a computer person > > >and am not familiar with the jargon. > > > > Barb Bowman > > MS Windows-MVP > > http://www.microsoft.com/windowsxp/e...ts/bowman.mspx > > http://blogs.digitalmediaphile.com/barb/ > > |
| My System Specs |
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10-24-2007
| #6 (permalink) |
| | Re: Wi-Fi connection problems try disabling IPv6. What happens ? On Tue, 23 Oct 2007 19:05:00 -0700, Jbroxton316 <Jbroxton316@xxxxxx> wrote: Quote: >I think this is what you are looking for. I went into command prompt and >typed ipconfig/all and here's what i got. FYI: At this time, I was >"connected" the the network that I am having problems with but still couldn't >get online. > >Microsoft Windows [Version 6.0.6000] >Copyright (c) 2006 Microsoft Corporation. All rights reserved. > >C:\Users\Jennifer Broxton>ipconfig/all > >Windows IP Configuration > > Host Name . . . . . . . . . . . . : Jennifer > Primary Dns Suffix . . . . . . . : > Node Type . . . . . . . . . . . . : Hybrid > IP Routing Enabled. . . . . . . . : No > WINS Proxy Enabled. . . . . . . . : No > DNS Suffix Search List. . . . . . : aug.edu > >Wireless LAN adapter Wireless Network Connection: > > Connection-specific DNS Suffix . : aug.edu > Description . . . . . . . . . . . : Broadcom 802.11g Network Adapter > Physical Address. . . . . . . . . : 00-90-4B-9C-8F-0A > DHCP Enabled. . . . . . . . . . . : Yes > Autoconfiguration Enabled . . . . : Yes > Link-local IPv6 Address . . . . . : fe80::815d:8dc7:415f:a0a9%8(Preferred) > IPv4 Address. . . . . . . . . . . : 172.16.20.212(Preferred) > Subnet Mask . . . . . . . . . . . : 255.255.0.0 > Lease Obtained. . . . . . . . . . : Tuesday, October 23, 2007 7:06:32 PM > Lease Expires . . . . . . . . . . : Wednesday, October 24, 2007 3:06:32 AM > Default Gateway . . . . . . . . . : 172.16.0.1 > DHCP Server . . . . . . . . . . . : 172.16.0.1 > DHCPv6 IAID . . . . . . . . . . . : 184586315 > DNS Servers . . . . . . . . . . . : 134.224.1.77 > 134.224.1.11 > NetBIOS over Tcpip. . . . . . . . : Enabled > >Ethernet adapter Local Area Connection: > > Media State . . . . . . . . . . . : Media disconnected > Connection-specific DNS Suffix . : > Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast >Ethernet > NIC > Physical Address. . . . . . . . . : 00-C0-9F-49-87-8E > DHCP Enabled. . . . . . . . . . . : Yes > Autoconfiguration Enabled . . . . : Yes > >Tunnel adapter Local Area Connection*: > > Media State . . . . . . . . . . . : Media disconnected > Connection-specific DNS Suffix . : > Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface > Physical Address. . . . . . . . . : 02-00-54-55-4E-01 > DHCP Enabled. . . . . . . . . . . : No > Autoconfiguration Enabled . . . . : Yes > >Tunnel adapter Local Area Connection* 2: > > Media State . . . . . . . . . . . : Media disconnected > Connection-specific DNS Suffix . : > Description . . . . . . . . . . . : >isatap.{DD7B7E61-6C24-4F78-AAB3-6CE7085C9 >F3D} > Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 > DHCP Enabled. . . . . . . . . . . : No > Autoconfiguration Enabled . . . . : Yes > >Tunnel adapter Local Area Connection* 8: > > Media State . . . . . . . . . . . : Media disconnected > Connection-specific DNS Suffix . : > Description . . . . . . . . . . . : >isatap.{7753AE42-B8D9-41D6-B96F-D8B15EDB8 >03D} > Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 > DHCP Enabled. . . . . . . . . . . : No > Autoconfiguration Enabled . . . . : Yes > >Tunnel adapter Local Area Connection* 10: > > Media State . . . . . . . . . . . : Media disconnected > Connection-specific DNS Suffix . : > Description . . . . . . . . . . . : >isatap.{7753AE42-B8D9-41D6-B96F-D8B15EDB8 >03D} > Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 > DHCP Enabled. . . . . . . . . . . : No > Autoconfiguration Enabled . . . . : Yes > >Tunnel adapter Local Area Connection* 11: > > Media State . . . . . . . . . . . : Media disconnected > Connection-specific DNS Suffix . : > Description . . . . . . . . . . . : 6TO4 Adapter > Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 > DHCP Enabled. . . . . . . . . . . : No > Autoconfiguration Enabled . . . . : Yes Barb Bowman MS Windows-MVP http://www.microsoft.com/windowsxp/e...ts/bowman.mspx http://blogs.digitalmediaphile.com/barb/ |
| My System Specs |
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10-24-2007
| #7 (permalink) |
| | Re: Wi-Fi connection problems How do I disable IPv6? I'm not very good with a computer and outside of Microsoft Office, I know nothing. -- Thanks, jbroxton316 "Barb Bowman" wrote: Quote: > try disabling IPv6. What happens ? > > On Tue, 23 Oct 2007 19:05:00 -0700, Jbroxton316 > <Jbroxton316@xxxxxx> wrote: > Quote: > >I think this is what you are looking for. I went into command prompt and > >typed ipconfig/all and here's what i got. FYI: At this time, I was > >"connected" the the network that I am having problems with but still couldn't > >get online. > > > >Microsoft Windows [Version 6.0.6000] > >Copyright (c) 2006 Microsoft Corporation. All rights reserved. > > > >C:\Users\Jennifer Broxton>ipconfig/all > > > >Windows IP Configuration > > > > Host Name . . . . . . . . . . . . : Jennifer > > Primary Dns Suffix . . . . . . . : > > Node Type . . . . . . . . . . . . : Hybrid > > IP Routing Enabled. . . . . . . . : No > > WINS Proxy Enabled. . . . . . . . : No > > DNS Suffix Search List. . . . . . : aug.edu > > > >Wireless LAN adapter Wireless Network Connection: > > > > Connection-specific DNS Suffix . : aug.edu > > Description . . . . . . . . . . . : Broadcom 802.11g Network Adapter > > Physical Address. . . . . . . . . : 00-90-4B-9C-8F-0A > > DHCP Enabled. . . . . . . . . . . : Yes > > Autoconfiguration Enabled . . . . : Yes > > Link-local IPv6 Address . . . . . : fe80::815d:8dc7:415f:a0a9%8(Preferred) > > IPv4 Address. . . . . . . . . . . : 172.16.20.212(Preferred) > > Subnet Mask . . . . . . . . . . . : 255.255.0.0 > > Lease Obtained. . . . . . . . . . : Tuesday, October 23, 2007 7:06:32 PM > > Lease Expires . . . . . . . . . . : Wednesday, October 24, 2007 3:06:32 AM > > Default Gateway . . . . . . . . . : 172.16.0.1 > > DHCP Server . . . . . . . . . . . : 172.16.0.1 > > DHCPv6 IAID . . . . . . . . . . . : 184586315 > > DNS Servers . . . . . . . . . . . : 134.224.1.77 > > 134.224.1.11 > > NetBIOS over Tcpip. . . . . . . . : Enabled > > > >Ethernet adapter Local Area Connection: > > > > Media State . . . . . . . . . . . : Media disconnected > > Connection-specific DNS Suffix . : > > Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast > >Ethernet > > NIC > > Physical Address. . . . . . . . . : 00-C0-9F-49-87-8E > > DHCP Enabled. . . . . . . . . . . : Yes > > Autoconfiguration Enabled . . . . : Yes > > > >Tunnel adapter Local Area Connection*: > > > > Media State . . . . . . . . . . . : Media disconnected > > Connection-specific DNS Suffix . : > > Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface > > Physical Address. . . . . . . . . : 02-00-54-55-4E-01 > > DHCP Enabled. . . . . . . . . . . : No > > Autoconfiguration Enabled . . . . : Yes > > > >Tunnel adapter Local Area Connection* 2: > > > > Media State . . . . . . . . . . . : Media disconnected > > Connection-specific DNS Suffix . : > > Description . . . . . . . . . . . : > >isatap.{DD7B7E61-6C24-4F78-AAB3-6CE7085C9 > >F3D} > > Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 > > DHCP Enabled. . . . . . . . . . . : No > > Autoconfiguration Enabled . . . . : Yes > > > >Tunnel adapter Local Area Connection* 8: > > > > Media State . . . . . . . . . . . : Media disconnected > > Connection-specific DNS Suffix . : > > Description . . . . . . . . . . . : > >isatap.{7753AE42-B8D9-41D6-B96F-D8B15EDB8 > >03D} > > Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 > > DHCP Enabled. . . . . . . . . . . : No > > Autoconfiguration Enabled . . . . : Yes > > > >Tunnel adapter Local Area Connection* 10: > > > > Media State . . . . . . . . . . . : Media disconnected > > Connection-specific DNS Suffix . : > > Description . . . . . . . . . . . : > >isatap.{7753AE42-B8D9-41D6-B96F-D8B15EDB8 > >03D} > > Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 > > DHCP Enabled. . . . . . . . . . . : No > > Autoconfiguration Enabled . . . . : Yes > > > >Tunnel adapter Local Area Connection* 11: > > > > Media State . . . . . . . . . . . : Media disconnected > > Connection-specific DNS Suffix . : > > Description . . . . . . . . . . . : 6TO4 Adapter > > Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 > > DHCP Enabled. . . . . . . . . . . : No > > Autoconfiguration Enabled . . . . : Yes > > Barb Bowman > MS Windows-MVP > http://www.microsoft.com/windowsxp/e...ts/bowman.mspx > http://blogs.digitalmediaphile.com/barb/ > |
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10-24-2007
| #8 (permalink) |
| | Re: Wi-Fi connection problems Jbroxton316 wrote: Quote: > How do I disable IPv6? I'm not very good with a computer and outside of > Microsoft Office, I know nothing. IPv6 (Cable Guy) - http://www.microsoft.com/technet/com...uy/cg0506.mspx Malke -- Elephant Boy Computers www.elephantboycomputers.com "Don't Panic!" MS-MVP Windows - Shell/User |
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10-24-2007
| #9 (permalink) |
| | Re: Wi-Fi connection problems I read the info on the link you gave me, Malke, and saw the part that explains how to disable the IPv6 but I do not understand the jargon used. I don't know anything about the registry editor or binary codes and things of that sort. Is there any way you could explain this in much more simpler terms. -- Thanks, jbroxton316 "Malke" wrote: Quote: > Jbroxton316 wrote: Quote: > > How do I disable IPv6? I'm not very good with a computer and outside of > > Microsoft Office, I know nothing. > This link has clear instructions: > > IPv6 (Cable Guy) - > http://www.microsoft.com/technet/com...uy/cg0506.mspx > > > Malke > -- > Elephant Boy Computers > www.elephantboycomputers.com > "Don't Panic!" > MS-MVP Windows - Shell/User > |
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10-24-2007
| #10 (permalink) |
| | Re: Wi-Fi connection problems I read the info on the link you gave me, Malke, and saw the part that explains how to disable the IPv6 but I do not understand the jargon used. I don't know anything about the registry editor or binary codes and things of that sort. Is there any way you could explain this in much more simpler terms? -- Thanks, jbroxton316 "Malke" wrote: Quote: > Jbroxton316 wrote: Quote: > > How do I disable IPv6? I'm not very good with a computer and outside of > > Microsoft Office, I know nothing. > This link has clear instructions: > > IPv6 (Cable Guy) - > http://www.microsoft.com/technet/com...uy/cg0506.mspx > > > Malke > -- > Elephant Boy Computers > www.elephantboycomputers.com > "Don't Panic!" > MS-MVP Windows - Shell/User > |
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