Windows Vista Forums

Remote Desktop Web Connection through the internet

  1. #1


    Chris St Clair Guest

    Remote Desktop Web Connection through the internet

    I have Windows Vista Ultimate at home connected to the internet via a Linksys
    WAG354G router (wired). I am running IIS with tsweb installed. The router
    is 192.168.1.1 and the PC is 192.168.1.2 (allocated via DHCP from the router)

    I am trying to connect to the PC using my work laptop (a Dell D620). Within
    the network I can access the Remote Desktop connection by using
    http://external IP address/twseb. Typing in 192.168.1.2 will then bring up
    the remote login screen for the PC.

    However, outside the network, I still get the Remote Desktop login screen,
    but when I type in 192.168.1.2 I get the following message:-

    "The client could not connect to the remote computer. Remote connections
    might not be enabled or the computer might be too busy to accept new
    connections. It is also possible that network problems are preventing your
    connection. Please try connection again later. If the problem continues to
    occur, contact your administrator."

    I have set the router to forward the following applications and ports:-

    IIS 80 192.168.1.2
    RDP 3389 192.168.1.2

    I also tried forwarding both HTTP 80 and HTTP 3389 to 192.168.1.2 but this
    also did not work.

    I though that this might be because the work network is blocking ports, but
    I have now tried it from 2 alternative locations and had the same problem.

    Something is obviously wrong but I cannot find any answer as to what is
    causing it. As I can connect from inside the network, the problem cannot be
    authentication on TS or IIS, and since I can see the Remote Desktop login
    screen from outside the network, both IIS and TS are obviously working
    correctly and my connection is being routed properly through the router.

    Can anyone advise?

      My System SpecsSystem Spec

  2.   


  3. #2


    Sooner Al [MVP] Guest

    Re: Remote Desktop Web Connection through the internet

    "Chris St Clair" <Chris St Clair@xxxxxx> wrote in message
    news:746D1D6E-5EC9-4E63-B1BA-7625BF00DB47@xxxxxx

    >I have Windows Vista Ultimate at home connected to the internet via a
    >Linksys
    > WAG354G router (wired). I am running IIS with tsweb installed. The
    > router
    > is 192.168.1.1 and the PC is 192.168.1.2 (allocated via DHCP from the
    > router)
    >
    > I am trying to connect to the PC using my work laptop (a Dell D620).
    > Within
    > the network I can access the Remote Desktop connection by using
    > http://external IP address/twseb. Typing in 192.168.1.2 will then bring
    > up
    > the remote login screen for the PC.
    >
    > However, outside the network, I still get the Remote Desktop login screen,
    > but when I type in 192.168.1.2 I get the following message:-
    >
    > "The client could not connect to the remote computer. Remote connections
    > might not be enabled or the computer might be too busy to accept new
    > connections. It is also possible that network problems are preventing your
    > connection. Please try connection again later. If the problem continues to
    > occur, contact your administrator."
    >
    > I have set the router to forward the following applications and ports:-
    >
    > IIS 80 192.168.1.2
    > RDP 3389 192.168.1.2
    >
    > I also tried forwarding both HTTP 80 and HTTP 3389 to 192.168.1.2 but this
    > also did not work.
    >
    > I though that this might be because the work network is blocking ports,
    > but
    > I have now tried it from 2 alternative locations and had the same problem.
    >
    > Something is obviously wrong but I cannot find any answer as to what is
    > causing it. As I can connect from inside the network, the problem cannot
    > be
    > authentication on TS or IIS, and since I can see the Remote Desktop login
    > screen from outside the network, both IIS and TS are obviously working
    > correctly and my connection is being routed properly through the router.
    >
    > Can anyone advise?
    You need to use the public IP of your router, ie. the IP assigned by your
    ISP.

    Also note that some ISP block TCP Port 80 (IIS) if your on a residential
    account because running a web server violates the terms of service for
    non-business accounts.

    Personally I see no need to use the web based method particularly from your
    own laptop. I use Remote Desktop (non web based method) through a SSH
    tunnel.

    --

    Al Jarvi (MS-MVP Windows Networking)

    Please post *ALL* questions and replies to the news group for the
    mutual benefit of all of us...
    The MS-MVP Program - http://mvp.support.microsoft.com
    This posting is provided "AS IS" with no warranties, and confers no
    rights...
    How to ask a question
    http://support.microsoft.com/KB/555375


      My System SpecsSystem Spec

  4. #3


    Chris St Clair Guest

    Re: Remote Desktop Web Connection through the internet

    Thanks, but that doesn't answer the question.

    I can access the IIS Remote Desktop login page through the internet, so I
    guess this means that port 80 IS accessible?

    And the reason for wanting to do this in the first place is that Remote
    Desktop is deactivated and blocked on my laptop through my employer's
    policies.

    Chris St Clair

    "Sooner Al [MVP]" wrote:

    > "Chris St Clair" <Chris St Clair@xxxxxx> wrote in message
    > news:746D1D6E-5EC9-4E63-B1BA-7625BF00DB47@xxxxxx

    > >I have Windows Vista Ultimate at home connected to the internet via a
    > >Linksys
    > > WAG354G router (wired). I am running IIS with tsweb installed. The
    > > router
    > > is 192.168.1.1 and the PC is 192.168.1.2 (allocated via DHCP from the
    > > router)
    > >
    > > I am trying to connect to the PC using my work laptop (a Dell D620).
    > > Within
    > > the network I can access the Remote Desktop connection by using
    > > http://external IP address/twseb. Typing in 192.168.1.2 will then bring
    > > up
    > > the remote login screen for the PC.
    > >
    > > However, outside the network, I still get the Remote Desktop login screen,
    > > but when I type in 192.168.1.2 I get the following message:-
    > >
    > > "The client could not connect to the remote computer. Remote connections
    > > might not be enabled or the computer might be too busy to accept new
    > > connections. It is also possible that network problems are preventing your
    > > connection. Please try connection again later. If the problem continues to
    > > occur, contact your administrator."
    > >
    > > I have set the router to forward the following applications and ports:-
    > >
    > > IIS 80 192.168.1.2
    > > RDP 3389 192.168.1.2
    > >
    > > I also tried forwarding both HTTP 80 and HTTP 3389 to 192.168.1.2 but this
    > > also did not work.
    > >
    > > I though that this might be because the work network is blocking ports,
    > > but
    > > I have now tried it from 2 alternative locations and had the same problem.
    > >
    > > Something is obviously wrong but I cannot find any answer as to what is
    > > causing it. As I can connect from inside the network, the problem cannot
    > > be
    > > authentication on TS or IIS, and since I can see the Remote Desktop login
    > > screen from outside the network, both IIS and TS are obviously working
    > > correctly and my connection is being routed properly through the router.
    > >
    > > Can anyone advise?
    >
    > You need to use the public IP of your router, ie. the IP assigned by your
    > ISP.
    >
    > Also note that some ISP block TCP Port 80 (IIS) if your on a residential
    > account because running a web server violates the terms of service for
    > non-business accounts.
    >
    > Personally I see no need to use the web based method particularly from your
    > own laptop. I use Remote Desktop (non web based method) through a SSH
    > tunnel.
    >
    > --
    >
    > Al Jarvi (MS-MVP Windows Networking)
    >
    > Please post *ALL* questions and replies to the news group for the
    > mutual benefit of all of us...
    > The MS-MVP Program - http://mvp.support.microsoft.com
    > This posting is provided "AS IS" with no warranties, and confers no
    > rights...
    > How to ask a question
    > http://support.microsoft.com/KB/555375
    >

      My System SpecsSystem Spec

  5. #4


    Sooner Al [MVP] Guest

    Re: Remote Desktop Web Connection through the internet

    "Chris St Clair" <ChrisStClair@xxxxxx> wrote in message
    news:FC7E27FF-CDBF-4741-AC3C-533F10ED0F29@xxxxxx

    > Thanks, but that doesn't answer the question.
    >
    > I can access the IIS Remote Desktop login page through the internet, so I
    > guess this means that port 80 IS accessible?
    >
    > And the reason for wanting to do this in the first place is that Remote
    > Desktop is deactivated and blocked on my laptop through my employer's
    > policies.
    >
    > Chris St Clair
    >
    >
    I misread the post, sorry...

    Its still possible they block TCP Port 3389 outbound. Have you tried from
    another location other than your work? Keep in mind there may be policies
    against connecting your untrusted home system to your trusted work system.


    --

    Al Jarvi (MS-MVP Windows Networking)

    Please post *ALL* questions and replies to the news group for the
    mutual benefit of all of us...
    The MS-MVP Program - http://mvp.support.microsoft.com
    This posting is provided "AS IS" with no warranties, and confers no
    rights...
    How to ask a question
    http://support.microsoft.com/KB/555375


      My System SpecsSystem Spec

  6. #5


    Chris St Clair Guest

    Re: Remote Desktop Web Connection through the internet

    No probs Al - this one is driving me nuts as I thought I'd got it licked!

    Just to clarify - I've tried through the network at work, through the
    network at home (VPN'ing into work then back again), and I've also tried 2
    alternative locations, one being a Tmobile wireless access point.

    All will allow access to the Remote Desktop Web login screen but no further.
    My knowledge of networking isn't brilliant, but I guess it must be either a
    port issue, or something to do with IIS/TS refusing logins which are not
    within the network?

    Thanks for your help so far - figuring out what ISN'T causing the problem
    should eventually get us to what IS!!!

    Chris

    "Sooner Al [MVP]" wrote:

    > "Chris St Clair" <ChrisStClair@xxxxxx> wrote in message
    > news:FC7E27FF-CDBF-4741-AC3C-533F10ED0F29@xxxxxx

    > > Thanks, but that doesn't answer the question.
    > >
    > > I can access the IIS Remote Desktop login page through the internet, so I
    > > guess this means that port 80 IS accessible?
    > >
    > > And the reason for wanting to do this in the first place is that Remote
    > > Desktop is deactivated and blocked on my laptop through my employer's
    > > policies.
    > >
    > > Chris St Clair
    > >
    > >
    > I misread the post, sorry...
    >
    > Its still possible they block TCP Port 3389 outbound. Have you tried from
    > another location other than your work? Keep in mind there may be policies
    > against connecting your untrusted home system to your trusted work system.
    >
    >
    > --
    >
    > Al Jarvi (MS-MVP Windows Networking)
    >
    > Please post *ALL* questions and replies to the news group for the
    > mutual benefit of all of us...
    > The MS-MVP Program - http://mvp.support.microsoft.com
    > This posting is provided "AS IS" with no warranties, and confers no
    > rights...
    > How to ask a question
    > http://support.microsoft.com/KB/555375
    >

      My System SpecsSystem Spec

  7. #6


    Sooner Al [MVP] Guest

    Re: Remote Desktop Web Connection through the internet

    "Chris St Clair" <ChrisStClair@xxxxxx> wrote in message
    news:B916800B-9562-4E7B-8AB7-59EE71A00914@xxxxxx

    > No probs Al - this one is driving me nuts as I thought I'd got it licked!
    >
    > Just to clarify - I've tried through the network at work, through the
    > network at home (VPN'ing into work then back again), and I've also tried 2
    > alternative locations, one being a Tmobile wireless access point.
    >
    > All will allow access to the Remote Desktop Web login screen but no
    > further.
    > My knowledge of networking isn't brilliant, but I guess it must be either
    > a
    > port issue, or something to do with IIS/TS refusing logins which are not
    > within the network?
    >
    > Thanks for your help so far - figuring out what ISN'T causing the problem
    > should eventually get us to what IS!!!
    >
    > Chris
    >
    >
    Well, I don't know what to say if you tried it from another location than
    work and the same thing happens. I don't use the web based method at all so
    I am out of ideas.

    From a remote location other than work can you connect to the home PC using
    the regular Remote Desktop method, ie. not the web based method, as a test.
    That will verify whether or not port forwarding through the router is
    working correctly for TCP Port 3389.

    Are you running a software firewall or other similar software on the home PC
    that may be blocking TCP Port 3389 traffic from a remote IP versus the local
    subnet?

    --

    Al Jarvi (MS-MVP Windows Networking)

    Please post *ALL* questions and replies to the news group for the
    mutual benefit of all of us...
    The MS-MVP Program - http://mvp.support.microsoft.com
    This posting is provided "AS IS" with no warranties, and confers no
    rights...
    How to ask a question
    http://support.microsoft.com/KB/555375


      My System SpecsSystem Spec

  8. #7


    Chris St Clair Guest

    Re: Remote Desktop Web Connection through the internet

    Hi Al,

    Some progress...

    I tried it from my partner's PC at her house... and was able to successfully
    connect using Remote Desktop. However Remote Deskop Web Connection would
    still not connect...

    Any ideas?

    Chris

    "Sooner Al [MVP]" wrote:

    > "Chris St Clair" <ChrisStClair@xxxxxx> wrote in message
    > news:B916800B-9562-4E7B-8AB7-59EE71A00914@xxxxxx

    > > No probs Al - this one is driving me nuts as I thought I'd got it licked!
    > >
    > > Just to clarify - I've tried through the network at work, through the
    > > network at home (VPN'ing into work then back again), and I've also tried 2
    > > alternative locations, one being a Tmobile wireless access point.
    > >
    > > All will allow access to the Remote Desktop Web login screen but no
    > > further.
    > > My knowledge of networking isn't brilliant, but I guess it must be either
    > > a
    > > port issue, or something to do with IIS/TS refusing logins which are not
    > > within the network?
    > >
    > > Thanks for your help so far - figuring out what ISN'T causing the problem
    > > should eventually get us to what IS!!!
    > >
    > > Chris
    > >
    > >
    > Well, I don't know what to say if you tried it from another location than
    > work and the same thing happens. I don't use the web based method at all so
    > I am out of ideas.
    >
    > From a remote location other than work can you connect to the home PC using
    > the regular Remote Desktop method, ie. not the web based method, as a test.
    > That will verify whether or not port forwarding through the router is
    > working correctly for TCP Port 3389.
    >
    > Are you running a software firewall or other similar software on the home PC
    > that may be blocking TCP Port 3389 traffic from a remote IP versus the local
    > subnet?
    >
    > --
    >
    > Al Jarvi (MS-MVP Windows Networking)
    >
    > Please post *ALL* questions and replies to the news group for the
    > mutual benefit of all of us...
    > The MS-MVP Program - http://mvp.support.microsoft.com
    > This posting is provided "AS IS" with no warranties, and confers no
    > rights...
    > How to ask a question
    > http://support.microsoft.com/KB/555375
    >

      My System SpecsSystem Spec

  9. #8


    Sooner Al [MVP] Guest

    Re: Remote Desktop Web Connection through the internet

    "Chris St Clair" <ChrisStClair@xxxxxx> wrote in message
    news:CEFAC2EB-7973-4D79-AAB3-1AC106E8CDDA@xxxxxx

    > Hi Al,
    >
    > Some progress...
    >
    > I tried it from my partner's PC at her house... and was able to
    > successfully
    > connect using Remote Desktop. However Remote Deskop Web Connection would
    > still not connect...
    >
    > Any ideas?
    >
    > Chris
    >
    >
    No ideas other than checking the logs on the home Remote Desktop host PC
    running IIS. You may find a clue.

    Also, have you installed the newest RDP 6 client software? That includes a
    new ActiveX component. Its possible that may be the issue, ie. you need the
    new ActiveX component, since your trying to connect to a Vista box. You
    might try that from your partners PC. If that is in fact the case then you
    may have issues at work where I presume you do not have admin privileges on
    your workstation or laptop. Note this is built-in to Vista but if your
    running XP you need to download and install it.

    http://support.microsoft.com/kb/925876

    Sorry I can't be of more help...

    --

    Al Jarvi (MS-MVP Windows Networking)

    Please post *ALL* questions and replies to the news group for the
    mutual benefit of all of us...
    The MS-MVP Program - http://mvp.support.microsoft.com
    This posting is provided "AS IS" with no warranties, and confers no
    rights...
    How to ask a question
    http://support.microsoft.com/KB/555375


      My System SpecsSystem Spec


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