Vista - RE: WPA2 Enterprise authentication not working

01-22-2008

I am running into a similar (I think) problem with Intel Pro/Wireless
3945ABG. We have a cisco wireless network (Cisco 1200 APs) running WPA2
Enterprise (AES). When vista sees the network it will prompt for
username/password "Additional information is required" and just keep
repeating. I have tried the Juniper Odyssey supplicant (from Juniper.net) and
it works fine with Vista. Once I tell Odyssey to manage the wireless network
it will authenticate and connect to the network without any problems. I have
the latest intel drivers as well.

"Glenn Nelson" wrote:

Quote:

> I am unable to authenticate using WPA2 Enterprise - WPA Personal is fine. I
> have Dell Inspiron 1505, Dell wireless 1390, Vista Home Premium. It's been a
> while since I tried to do this at work, and I have no way of testing it
> today. The wireless would find the network, and eventually pop up an
> authentication dialog. I entered username and password and then there was
> either some failure or the dialog came up again, unfortunately my memory of
> it is hazy.
>
> Our sysadmin says he has heard that WPA2 Enterprise is broken in Vista, but
> he has never been able to find an article that confirms this.
>
> I've called Dell a few times about this, and one time I was told that this
> was a known issue with Vista, but no fixes were available.
>
> Anyone have any clues for me?
> -----
> Glenn Nelson in Santa Cruz

01-23-2008

what exact version driver from Intel?

On Tue, 22 Jan 2008 17:59:22 -0800, Troy
<Troy@xxxxxx> wrote:

Quote:

>I am running into a similar (I think) problem with Intel Pro/Wireless
>3945ABG. We have a cisco wireless network (Cisco 1200 APs) running WPA2
>Enterprise (AES). When vista sees the network it will prompt for
>username/password "Additional information is required" and just keep
>repeating. I have tried the Juniper Odyssey supplicant (from Juniper.net) and
>it works fine with Vista. Once I tell Odyssey to manage the wireless network
>it will authenticate and connect to the network without any problems. I have
>the latest intel drivers as well.
>
>
>
>"Glenn Nelson" wrote:
>

Quote:

>> I am unable to authenticate using WPA2 Enterprise - WPA Personal is fine. I
>> have Dell Inspiron 1505, Dell wireless 1390, Vista Home Premium. It's been a
>> while since I tried to do this at work, and I have no way of testing it
>> today. The wireless would find the network, and eventually pop up an
>> authentication dialog. I entered username and password and then there was
>> either some failure or the dialog came up again, unfortunately my memory of
>> it is hazy.
>>
>> Our sysadmin says he has heard that WPA2 Enterprise is broken in Vista, but
>> he has never been able to find an article that confirms this.
>>
>> I've called Dell a few times about this, and one time I was told that this
>> was a known issue with Vista, but no fixes were available.
>>
>> Anyone have any clues for me?
>> -----
>> Glenn Nelson in Santa Cruz

--

Barb Bowman
MS Windows-MVP
http://www.microsoft.com/windowsxp/e...ts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

01-23-2008

This is a dell D620, I have tried on another Vista Dell as well without any
luck.

This one had 11.1.1.22 (8/8/2007) installed at first, I upgraded to
11.5.0.32 (9/26/07).

"Barb Bowman" wrote:

Quote:

> what exact version driver from Intel?
>
> On Tue, 22 Jan 2008 17:59:22 -0800, Troy
> <Troy@xxxxxx> wrote:
>

Quote:

> >I am running into a similar (I think) problem with Intel Pro/Wireless
> >3945ABG. We have a cisco wireless network (Cisco 1200 APs) running WPA2
> >Enterprise (AES). When vista sees the network it will prompt for
> >username/password "Additional information is required" and just keep
> >repeating. I have tried the Juniper Odyssey supplicant (from Juniper.net) and
> >it works fine with Vista. Once I tell Odyssey to manage the wireless network
> >it will authenticate and connect to the network without any problems. I have
> >the latest intel drivers as well.
> >
> >
> >
> >"Glenn Nelson" wrote:
> >

Quote:

> >> I am unable to authenticate using WPA2 Enterprise - WPA Personal is fine. I
> >> have Dell Inspiron 1505, Dell wireless 1390, Vista Home Premium. It's been a
> >> while since I tried to do this at work, and I have no way of testing it
> >> today. The wireless would find the network, and eventually pop up an
> >> authentication dialog. I entered username and password and then there was
> >> either some failure or the dialog came up again, unfortunately my memory of
> >> it is hazy.
> >>
> >> Our sysadmin says he has heard that WPA2 Enterprise is broken in Vista, but
> >> he has never been able to find an article that confirms this.
> >>
> >> I've called Dell a few times about this, and one time I was told that this
> >> was a known issue with Vista, but no fixes were available.
> >>
> >> Anyone have any clues for me?
> >> -----
> >> Glenn Nelson in Santa Cruz

> --
>
> Barb Bowman
> MS Windows-MVP
> http://www.microsoft.com/windowsxp/e...ts/bowman.mspx
> http://blogs.digitalmediaphile.com/barb/
>

01-23-2008

I've passed this along to Microsoft. Don't know when/if... but I
will post here if more info becomes available.

On Wed, 23 Jan 2008 05:06:05 -0800, Troy
<Troy@xxxxxx> wrote:

Quote:

>This is a dell D620, I have tried on another Vista Dell as well without any
>luck.
>
>This one had 11.1.1.22 (8/8/2007) installed at first, I upgraded to
>11.5.0.32 (9/26/07).
>
>"Barb Bowman" wrote:
>

Quote:

>> what exact version driver from Intel?
>>
>> On Tue, 22 Jan 2008 17:59:22 -0800, Troy
>> <Troy@xxxxxx> wrote:
>>

Quote:

>> >I am running into a similar (I think) problem with Intel Pro/Wireless
>> >3945ABG. We have a cisco wireless network (Cisco 1200 APs) running WPA2
>> >Enterprise (AES). When vista sees the network it will prompt for
>> >username/password "Additional information is required" and just keep
>> >repeating. I have tried the Juniper Odyssey supplicant (from Juniper.net) and
>> >it works fine with Vista. Once I tell Odyssey to manage the wireless network
>> >it will authenticate and connect to the network without any problems. I have
>> >the latest intel drivers as well.
>> >
>> >
>> >
>> >"Glenn Nelson" wrote:
>> >
>> >> I am unable to authenticate using WPA2 Enterprise - WPA Personal is fine. I
>> >> have Dell Inspiron 1505, Dell wireless 1390, Vista Home Premium. It's been a
>> >> while since I tried to do this at work, and I have no way of testing it
>> >> today. The wireless would find the network, and eventually pop up an
>> >> authentication dialog. I entered username and password and then there was
>> >> either some failure or the dialog came up again, unfortunately my memory of
>> >> it is hazy.
>> >>
>> >> Our sysadmin says he has heard that WPA2 Enterprise is broken in Vista, but
>> >> he has never been able to find an article that confirms this.
>> >>
>> >> I've called Dell a few times about this, and one time I was told that this
>> >> was a known issue with Vista, but no fixes were available.
>> >>
>> >> Anyone have any clues for me?
>> >> -----
>> >> Glenn Nelson in Santa Cruz

>> --
>>
>> Barb Bowman
>> MS Windows-MVP
>> http://www.microsoft.com/windowsxp/e...ts/bowman.mspx
>> http://blogs.digitalmediaphile.com/barb/
>>

--

Barb Bowman
MS Windows-MVP
http://www.microsoft.com/windowsxp/e...ts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

02-01-2008

Troy,
I heard back from Microsoft:

"I would recommend installing KB 932063
(http://support.microsoft.com/?id=932063). This will require the
customer to open a grace issue with Microsoft support. If after
installing the hotfix, he still cannot connect, then I would proceed
with gather the wireless debug tracing to help identify the issue.
The instructions are below.

Run the following command from a elevated CMD prompts

- Netsh wlan set tracing mode = yes

- netsh ras set tr * en

- Reproduce your problem

- netsh ras set trac * dis

- Netsh wlan set tracing mode = no

You can gather the logs from:

%windir%\tracing

"

Please zip the data and provide an email address and I will email
you instructions on where to send it.

On Wed, 23 Jan 2008 05:06:05 -0800, Troy
<Troy@xxxxxx> wrote:

Quote:

>This is a dell D620, I have tried on another Vista Dell as well without any
>luck.
>
>This one had 11.1.1.22 (8/8/2007) installed at first, I upgraded to
>11.5.0.32 (9/26/07).
>
>"Barb Bowman" wrote:
>

Quote:

>> what exact version driver from Intel?
>>
>> On Tue, 22 Jan 2008 17:59:22 -0800, Troy
>> <Troy@xxxxxx> wrote:
>>

Quote:

>> >I am running into a similar (I think) problem with Intel Pro/Wireless
>> >3945ABG. We have a cisco wireless network (Cisco 1200 APs) running WPA2
>> >Enterprise (AES). When vista sees the network it will prompt for
>> >username/password "Additional information is required" and just keep
>> >repeating. I have tried the Juniper Odyssey supplicant (from Juniper.net) and
>> >it works fine with Vista. Once I tell Odyssey to manage the wireless network
>> >it will authenticate and connect to the network without any problems. I have
>> >the latest intel drivers as well.
>> >
>> >
>> >
>> >"Glenn Nelson" wrote:
>> >
>> >> I am unable to authenticate using WPA2 Enterprise - WPA Personal is fine. I
>> >> have Dell Inspiron 1505, Dell wireless 1390, Vista Home Premium. It's been a
>> >> while since I tried to do this at work, and I have no way of testing it
>> >> today. The wireless would find the network, and eventually pop up an
>> >> authentication dialog. I entered username and password and then there was
>> >> either some failure or the dialog came up again, unfortunately my memory of
>> >> it is hazy.
>> >>
>> >> Our sysadmin says he has heard that WPA2 Enterprise is broken in Vista, but
>> >> he has never been able to find an article that confirms this.
>> >>
>> >> I've called Dell a few times about this, and one time I was told that this
>> >> was a known issue with Vista, but no fixes were available.
>> >>
>> >> Anyone have any clues for me?
>> >> -----
>> >> Glenn Nelson in Santa Cruz

>> --
>>
>> Barb Bowman
>> MS Windows-MVP
>> http://www.microsoft.com/windowsxp/e...ts/bowman.mspx
>> http://blogs.digitalmediaphile.com/barb/
>>

--

Barb Bowman
MS-MVP
http://www.microsoft.com/windowsxp/e...ts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

01-22-2008	#1
Troy n/a posts	RE: WPA2 Enterprise authentication not working I am running into a similar (I think) problem with Intel Pro/Wireless 3945ABG. We have a cisco wireless network (Cisco 1200 APs) running WPA2 Enterprise (AES). When vista sees the network it will prompt for username/password "Additional information is required" and just keep repeating. I have tried the Juniper Odyssey supplicant (from Juniper.net) and it works fine with Vista. Once I tell Odyssey to manage the wireless network it will authenticate and connect to the network without any problems. I have the latest intel drivers as well. "Glenn Nelson" wrote: Quote: > I am unable to authenticate using WPA2 Enterprise - WPA Personal is fine. I > have Dell Inspiron 1505, Dell wireless 1390, Vista Home Premium. It's been a > while since I tried to do this at work, and I have no way of testing it > today. The wireless would find the network, and eventually pop up an > authentication dialog. I entered username and password and then there was > either some failure or the dialog came up again, unfortunately my memory of > it is hazy. > > Our sysadmin says he has heard that WPA2 Enterprise is broken in Vista, but > he has never been able to find an article that confirms this. > > I've called Dell a few times about this, and one time I was told that this > was a known issue with Vista, but no fixes were available. > > Anyone have any clues for me? > ----- > Glenn Nelson in Santa Cruz
My System Specs

01-23-2008	#2
Barb Bowman n/a posts	Re: WPA2 Enterprise authentication not working what exact version driver from Intel? On Tue, 22 Jan 2008 17:59:22 -0800, Troy <Troy@xxxxxx> wrote: Quote: >I am running into a similar (I think) problem with Intel Pro/Wireless >3945ABG. We have a cisco wireless network (Cisco 1200 APs) running WPA2 >Enterprise (AES). When vista sees the network it will prompt for >username/password "Additional information is required" and just keep >repeating. I have tried the Juniper Odyssey supplicant (from Juniper.net) and >it works fine with Vista. Once I tell Odyssey to manage the wireless network >it will authenticate and connect to the network without any problems. I have >the latest intel drivers as well. > > > >"Glenn Nelson" wrote: > Quote: >> I am unable to authenticate using WPA2 Enterprise - WPA Personal is fine. I >> have Dell Inspiron 1505, Dell wireless 1390, Vista Home Premium. It's been a >> while since I tried to do this at work, and I have no way of testing it >> today. The wireless would find the network, and eventually pop up an >> authentication dialog. I entered username and password and then there was >> either some failure or the dialog came up again, unfortunately my memory of >> it is hazy. >> >> Our sysadmin says he has heard that WPA2 Enterprise is broken in Vista, but >> he has never been able to find an article that confirms this. >> >> I've called Dell a few times about this, and one time I was told that this >> was a known issue with Vista, but no fixes were available. >> >> Anyone have any clues for me? >> ----- >> Glenn Nelson in Santa Cruz -- Barb Bowman MS Windows-MVP http://www.microsoft.com/windowsxp/e...ts/bowman.mspx http://blogs.digitalmediaphile.com/barb/
My System Specs

01-23-2008	#3
Troy n/a posts	Re: WPA2 Enterprise authentication not working This is a dell D620, I have tried on another Vista Dell as well without any luck. This one had 11.1.1.22 (8/8/2007) installed at first, I upgraded to 11.5.0.32 (9/26/07). "Barb Bowman" wrote: Quote: > what exact version driver from Intel? > > On Tue, 22 Jan 2008 17:59:22 -0800, Troy > <Troy@xxxxxx> wrote: > Quote: > >I am running into a similar (I think) problem with Intel Pro/Wireless > >3945ABG. We have a cisco wireless network (Cisco 1200 APs) running WPA2 > >Enterprise (AES). When vista sees the network it will prompt for > >username/password "Additional information is required" and just keep > >repeating. I have tried the Juniper Odyssey supplicant (from Juniper.net) and > >it works fine with Vista. Once I tell Odyssey to manage the wireless network > >it will authenticate and connect to the network without any problems. I have > >the latest intel drivers as well. > > > > > > > >"Glenn Nelson" wrote: > > Quote: > >> I am unable to authenticate using WPA2 Enterprise - WPA Personal is fine. I > >> have Dell Inspiron 1505, Dell wireless 1390, Vista Home Premium. It's been a > >> while since I tried to do this at work, and I have no way of testing it > >> today. The wireless would find the network, and eventually pop up an > >> authentication dialog. I entered username and password and then there was > >> either some failure or the dialog came up again, unfortunately my memory of > >> it is hazy. > >> > >> Our sysadmin says he has heard that WPA2 Enterprise is broken in Vista, but > >> he has never been able to find an article that confirms this. > >> > >> I've called Dell a few times about this, and one time I was told that this > >> was a known issue with Vista, but no fixes were available. > >> > >> Anyone have any clues for me? > >> ----- > >> Glenn Nelson in Santa Cruz > -- > > Barb Bowman > MS Windows-MVP > http://www.microsoft.com/windowsxp/e...ts/bowman.mspx > http://blogs.digitalmediaphile.com/barb/ >
My System Specs

01-23-2008	#4
Barb Bowman n/a posts	Re: WPA2 Enterprise authentication not working I've passed this along to Microsoft. Don't know when/if... but I will post here if more info becomes available. On Wed, 23 Jan 2008 05:06:05 -0800, Troy <Troy@xxxxxx> wrote: Quote: >This is a dell D620, I have tried on another Vista Dell as well without any >luck. > >This one had 11.1.1.22 (8/8/2007) installed at first, I upgraded to >11.5.0.32 (9/26/07). > >"Barb Bowman" wrote: > Quote: >> what exact version driver from Intel? >> >> On Tue, 22 Jan 2008 17:59:22 -0800, Troy >> <Troy@xxxxxx> wrote: >> Quote: >> >I am running into a similar (I think) problem with Intel Pro/Wireless >> >3945ABG. We have a cisco wireless network (Cisco 1200 APs) running WPA2 >> >Enterprise (AES). When vista sees the network it will prompt for >> >username/password "Additional information is required" and just keep >> >repeating. I have tried the Juniper Odyssey supplicant (from Juniper.net) and >> >it works fine with Vista. Once I tell Odyssey to manage the wireless network >> >it will authenticate and connect to the network without any problems. I have >> >the latest intel drivers as well. >> > >> > >> > >> >"Glenn Nelson" wrote: >> > >> >> I am unable to authenticate using WPA2 Enterprise - WPA Personal is fine. I >> >> have Dell Inspiron 1505, Dell wireless 1390, Vista Home Premium. It's been a >> >> while since I tried to do this at work, and I have no way of testing it >> >> today. The wireless would find the network, and eventually pop up an >> >> authentication dialog. I entered username and password and then there was >> >> either some failure or the dialog came up again, unfortunately my memory of >> >> it is hazy. >> >> >> >> Our sysadmin says he has heard that WPA2 Enterprise is broken in Vista, but >> >> he has never been able to find an article that confirms this. >> >> >> >> I've called Dell a few times about this, and one time I was told that this >> >> was a known issue with Vista, but no fixes were available. >> >> >> >> Anyone have any clues for me? >> >> ----- >> >> Glenn Nelson in Santa Cruz >> -- >> >> Barb Bowman >> MS Windows-MVP >> http://www.microsoft.com/windowsxp/e...ts/bowman.mspx >> http://blogs.digitalmediaphile.com/barb/ >> -- Barb Bowman MS Windows-MVP http://www.microsoft.com/windowsxp/e...ts/bowman.mspx http://blogs.digitalmediaphile.com/barb/
My System Specs

02-01-2008	#5
Barb Bowman n/a posts	Re: WPA2 Enterprise authentication not working Troy, I heard back from Microsoft: "I would recommend installing KB 932063 (http://support.microsoft.com/?id=932063). This will require the customer to open a grace issue with Microsoft support. If after installing the hotfix, he still cannot connect, then I would proceed with gather the wireless debug tracing to help identify the issue. The instructions are below. Run the following command from a elevated CMD prompts - Netsh wlan set tracing mode = yes - netsh ras set tr * en - Reproduce your problem - netsh ras set trac * dis - Netsh wlan set tracing mode = no You can gather the logs from: %windir%\tracing " Please zip the data and provide an email address and I will email you instructions on where to send it. On Wed, 23 Jan 2008 05:06:05 -0800, Troy <Troy@xxxxxx> wrote: Quote: >This is a dell D620, I have tried on another Vista Dell as well without any >luck. > >This one had 11.1.1.22 (8/8/2007) installed at first, I upgraded to >11.5.0.32 (9/26/07). > >"Barb Bowman" wrote: > Quote: >> what exact version driver from Intel? >> >> On Tue, 22 Jan 2008 17:59:22 -0800, Troy >> <Troy@xxxxxx> wrote: >> Quote: >> >I am running into a similar (I think) problem with Intel Pro/Wireless >> >3945ABG. We have a cisco wireless network (Cisco 1200 APs) running WPA2 >> >Enterprise (AES). When vista sees the network it will prompt for >> >username/password "Additional information is required" and just keep >> >repeating. I have tried the Juniper Odyssey supplicant (from Juniper.net) and >> >it works fine with Vista. Once I tell Odyssey to manage the wireless network >> >it will authenticate and connect to the network without any problems. I have >> >the latest intel drivers as well. >> > >> > >> > >> >"Glenn Nelson" wrote: >> > >> >> I am unable to authenticate using WPA2 Enterprise - WPA Personal is fine. I >> >> have Dell Inspiron 1505, Dell wireless 1390, Vista Home Premium. It's been a >> >> while since I tried to do this at work, and I have no way of testing it >> >> today. The wireless would find the network, and eventually pop up an >> >> authentication dialog. I entered username and password and then there was >> >> either some failure or the dialog came up again, unfortunately my memory of >> >> it is hazy. >> >> >> >> Our sysadmin says he has heard that WPA2 Enterprise is broken in Vista, but >> >> he has never been able to find an article that confirms this. >> >> >> >> I've called Dell a few times about this, and one time I was told that this >> >> was a known issue with Vista, but no fixes were available. >> >> >> >> Anyone have any clues for me? >> >> ----- >> >> Glenn Nelson in Santa Cruz >> -- >> >> Barb Bowman >> MS Windows-MVP >> http://www.microsoft.com/windowsxp/e...ts/bowman.mspx >> http://blogs.digitalmediaphile.com/barb/ >> -- Barb Bowman MS-MVP http://www.microsoft.com/windowsxp/e...ts/bowman.mspx http://blogs.digitalmediaphile.com/barb/
My System Specs

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