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Vista - Re: No Web access after installing Update KB944533

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Old 02-17-2008   #11 (permalink)
jimmy3d


 
 

Re: No Web access after installing Update KB944533

PA Bear... you are correct ..the problem was running KIS with the
windows firewall....once i re-enabled the Kapersky firewall and
reinstalled the update, all is fine again. thanks for your help

My System SpecsSystem Spec
Old 02-17-2008   #12 (permalink)
PA Bear [MS-MVP]


 
 

Re: No Web access after installing Update KB944533

Kiloran's original thread:
http://groups.google.com/group/micro...77ad458521781d
--
~PA Bear

Kiloran wrote:
Quote:

> I had exactly the same problem and decided that Kaspersky was the problem.
> I uninstalled the programme, reinstalled KB944533 and was once again able to
> access webpages.
>
> "PA Bear [MS MVP]" wrote:
>
Quote:

> > [Ooo, I didn't think of the possibility that they may have upgraded to Vista
> > with KIS installed, Robert. Nice catch!]
> >
> > Robert Aldwinckle wrote:
Quote:

> > > "jimmy3d" <jimingraham@xxxxxx> wrote in message
> > > news:36160400-4894-4094-b08a-15f061dc2d04@xxxxxx
> > >>
> > >>
> > >> i too am having this same problem...am running vista home prem with
> > >> Kapersky Int. Suite installed but with it's firewall disabled.
> > >
> > >
> > > But was it ever enabled? And, to reask another of my questions,
> > > does it have any diagnostics in it which would clarify what is happening
> > > when it is enabled? If so, (to repeat) enabling it could prove
> > > helpful...
> > > ; o
> > > Also, this suggests that perhaps Kaspersky was running when the install
> > > was done (or after the boot needed to install the updated in-use modules)?
> > > If that was the case and if that product did _anything_ to disrupt the
> > > install you would have another explanation for your symptom. E.g. that
> > > could prevent IE from working properly by breaking its configuration in
> > > the
> > > registry. Diagnosing that without any knowledge of IE's internals would
> > > probably be practically impossible. The best you could do then I suspect
> > > would be using ProcMon to trace file and registry accesses for both good
> > > and bad cases and then try comparing the two logs.
> > >
> > >
> > >> the problem is only with IE7 as Firefox and email works fine.
> > >
> > >
> > > Which proves you do have adequate connectivity but doesn't clarify
> > > whether iexplore.exe is being blocked (assuming now that the install
> > > was not corrupted in any manner by your security package.)
> > >
> > >
> > >> Am a little
> > >> hesitant to uninstall Kapersky as its a little dicey getting keys re-
> > >> recognized sometimes.
> > >
> > >
> > > So then try the other diagnostics I suggested. ; }
> > >
> > > Another approach which may help if a blockage is active in nature
> > > would be booting in safe mode with networking. E.g. then if the blockage
> > > was being caused by misconfigured service, that program might be less
> > > likely
> > > to be running.
> > >
> > > If the blockage is being caused in some other manner, e.g. some kind of
> > > deliberate modification to the new iexplore.exe module by your security
> > > apps which prevents it from running properly--unless there is some builtin
> > > monitoring which shows the reason for the failure of attempts to use the
> > > program over the network, I don't know how you will be able to detect what
> > > is causing it. This possibility would just be a hopefully more
> > > discoverable instance of the
> > > "broken configuration" hypothesis. Again, running ProcMon and
> > > comparing
> > > good and bad traces would be what I would try to provide sufficient clues.
> > >
> > >
> > > Good luck
> > >
> > > Robert
> > > ---
> >
> >
My System SpecsSystem Spec
Old 02-17-2008   #13 (permalink)
PA Bear [MS MVP]


 
 

Re: No Web access after installing Update KB944533

[X-post to IE General]

YW and thanks very much for your feedback!
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

jimmy3d wrote:
Quote:

> PA Bear... you are correct ..the problem was running KIS with the
> windows firewall....once i re-enabled the Kapersky firewall and
> reinstalled the update, all is fine again. thanks for your help
<paste>
Kiloran wrote:
Quote:

> I had exactly the same problem and decided that Kaspersky was the problem.
> I uninstalled the programme, reinstalled KB944533 and was once again able
> to
> access webpages.
<snip>
jimmy3d wrote:
Quote:

> i too am having this same problem...am running vista home prem with
> Kapersky Int. Suite installed but with it's firewall disabled. the
> problem is only with IE7 as Firefox and email works fine. Am a little
> hesitant to uninstall Kapersky as its a little dicey getting keys re-
> recognized sometimes.
My System SpecsSystem Spec
Old 02-17-2008   #14 (permalink)
A.BORD


 
 

Re: No Web access after installing Update KB944533

For your info PA Bear, I have disabled recently the Kaspersky Firewall by
unchecking it in the Kaspersky configuration and I enabled the Windows
Firewall when I thought Kaspersky was interfering in the installation and
operation of a Microsoft game (Flight Simulator X). I could install and use
that MS game that way, so I assumed the Kaspersky Firewall was the culprit
and kept it disabled giving the preference to the Windows Firewall, but now
I am not so sure of this assumption...

For my KB944533 previous installation attempts, I "paused the protection" of
Kaspersky through the rightclicking of its icon near the clock , assuming
the entire Kaspersky suite would be disabled. I don't know what this «pause
protection» does exactly, but I noticed today in the Kaspersky configuration
that only the header «protection» is shown as being disabled, and ALL the
remaining functions (File Antivirus, Proactive Defense, etc.) are ticked as
being active!

After reading other comments about my problem, I got confused about "who is
interfering what", so I decided to install KB944533 in this manner:
1- Disconnect my computer from my cable modem.
2- Disactivate individually all functions of Kaspersky in its configuration
panel (not by rightclicking its icon and selecting "pause protection").
3- Disable the Windows Firewall (just in case!...)
4- Install KB944533 with Windows Update.
5- Restart my computer.
6- Reactivate Kaspersky Internet Security, including its Firewall (I will
keep it enabled with the Windows Firewall disabled for later tests of
Microsoft Flt Sim X game).
7- Reconnect my computer to my cable modem.

Results: Successful installation with normal access to the Web. I am
HAPPY!

*** One thing I don't understand: How could I use Windows Update to install
that KB944533 while my computer was disconnected from my cable modem?... I
thought an Internet connexion was required to do this.

André









"PA Bear [MS MVP]" <PABearMVP@xxxxxx> a écrit dans le message de groupe
de discussion : uX8z44OcIHA.3940@xxxxxx...
Quote:

> I don't get it: Why are all of you* running Kaspersky Internet Security
> and disabling (or at least attempting to disable) the Kaspersky Firewall
> in favor of Windows Firewall? Why purchase, let alone install, a
> "security suite" if you're not going to use its firewall?
>
> Surely it's not a coincidence that all of you who are using Kaspersky
> Internet Security in such a manner are having problems with IE after
> installing KB944533 this week.
>
> * cf.
> http://groups.google.com/group/micro...ba479fedc49718
> and
> http://groups.google.com/group/micro...9a7b549025897b
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
>
> jimmy3d wrote:
Quote:

>> i too am having this same problem...am running vista home prem with
>> Kapersky Int. Suite installed but with it's firewall disabled. the
>> problem is only with IE7 as Firefox and email works fine. Am a little
>> hesitant to uninstall Kapersky as its a little dicey getting keys re-
>> recognized sometimes.
>
>
My System SpecsSystem Spec
Old 02-17-2008   #15 (permalink)
PA Bear [MS MVP]


 
 

Re: No Web access after installing Update KB944533

Thanks very much for your feedback, André.
Quote:

> ...How could I use Windows Update to install
> that KB944533 while my computer was disconnected from my cable modem?...
> I
> thought an Internet connexion was required to do this.
Windows Update in Vista (and Automatic Updates in other Windows versions)
downloads all updates to a temporary folder prior to installation, no matter
which of the first 3 settings in the following illustration are chosen:
http://www.microsoft.com/library/med...allupdates.jpg

Since this temporary folder still contained the installation package for
MS08-010/KB944533, you were able to reinstall it offline.

I should think that the Kaspersky firewall wouldn't interfere with Flight
Simulator if you tweak its settings properly.

Given other related threads here, I would not recommend attempting to
disable the firewall in Kaspersky Internet Security in favor of using the
Windows Firewall unless you can figure out how to completely disable the
former. If you manage to do it, please let us know how.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


A.BORD wrote:
Quote:

> For your info PA Bear, I have disabled recently the Kaspersky Firewall by
> unchecking it in the Kaspersky configuration and I enabled the Windows
> Firewall when I thought Kaspersky was interfering in the installation and
> operation of a Microsoft game (Flight Simulator X). I could install and
> use
> that MS game that way, so I assumed the Kaspersky Firewall was the culprit
> and kept it disabled giving the preference to the Windows Firewall, but
> now
> I am not so sure of this assumption...
>
> For my KB944533 previous installation attempts, I "paused the protection"
> of
> Kaspersky through the rightclicking of its icon near the clock , assuming
> the entire Kaspersky suite would be disabled. I don't know what this
> «pause
> protection» does exactly, but I noticed today in the Kaspersky
> configuration
> that only the header «protection» is shown as being disabled, and ALL the
> remaining functions (File Antivirus, Proactive Defense, etc.) are ticked
> as
> being active!
>
> After reading other comments about my problem, I got confused about "who
> is
> interfering what", so I decided to install KB944533 in this manner:
> 1- Disconnect my computer from my cable modem.
> 2- Disactivate individually all functions of Kaspersky in its
> configuration
> panel (not by rightclicking its icon and selecting "pause protection").
> 3- Disable the Windows Firewall (just in case!...)
> 4- Install KB944533 with Windows Update.
> 5- Restart my computer.
> 6- Reactivate Kaspersky Internet Security, including its Firewall (I will
> keep it enabled with the Windows Firewall disabled for later tests of
> Microsoft Flt Sim X game).
> 7- Reconnect my computer to my cable modem.
>
> Results: Successful installation with normal access to the Web. I am
> HAPPY!
>
> *** One thing I don't understand: How could I use Windows Update to
> install
> that KB944533 while my computer was disconnected from my cable modem?...
> I
> thought an Internet connexion was required to do this.
>
> "PA Bear [MS MVP]" <PABearMVP@xxxxxx> a écrit dans le message de groupe
> de discussion : uX8z44OcIHA.3940@xxxxxx...
Quote:

>> I don't get it: Why are all of you* running Kaspersky Internet Security
>> and disabling (or at least attempting to disable) the Kaspersky Firewall
>> in favor of Windows Firewall? Why purchase, let alone install, a
>> "security suite" if you're not going to use its firewall?
>>
>> Surely it's not a coincidence that all of you who are using Kaspersky
>> Internet Security in such a manner are having problems with IE after
>> installing KB944533 this week.
>>
>> * cf.
>> http://groups.google.com/group/micro...ba479fedc49718
>> and
>> http://groups.google.com/group/micro...9a7b549025897b
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>>
>> jimmy3d wrote:
Quote:

>>> i too am having this same problem...am running vista home prem with
>>> Kapersky Int. Suite installed but with it's firewall disabled. the
>>> problem is only with IE7 as Firefox and email works fine. Am a little
>>> hesitant to uninstall Kapersky as its a little dicey getting keys re-
>>> recognized sometimes.
My System SpecsSystem Spec
Old 02-17-2008   #16 (permalink)
PA Bear [MS MVP]


 
 

Re: No Web access after installing Update KB944533

PS: The Release Notes for IE7 (admittedly a little dated) include the
following caveat:

<QP>
If Flight Simulator 2004 stops responding after you have installed Internet
Explorer 7, find the oleacc.dll file in the Flight Simulator folder and
rename it to oleacc.old. Then restart Flight Simulator.
</QP>
Source: http://msdn2.microsoft.com/en-us/ie/Aa740486.aspx

Don't know what version of FlightSim you're running but thought I'd post the
above anyway.
--
~PA Bear

PA Bear [MS MVP] wrote:
Quote:

> Thanks very much for your feedback, André.
>
Quote:

>> ...How could I use Windows Update to install
>> that KB944533 while my computer was disconnected from my cable modem?...
>> I
>> thought an Internet connexion was required to do this.
>
> Windows Update in Vista (and Automatic Updates in other Windows versions)
> downloads all updates to a temporary folder prior to installation, no
> matter
> which of the first 3 settings in the following illustration are chosen:
> http://www.microsoft.com/library/med...allupdates.jpg
>
> Since this temporary folder still contained the installation package for
> MS08-010/KB944533, you were able to reinstall it offline.
>
> I should think that the Kaspersky firewall wouldn't interfere with Flight
> Simulator if you tweak its settings properly.
>
> Given other related threads here, I would not recommend attempting to
> disable the firewall in Kaspersky Internet Security in favor of using the
> Windows Firewall unless you can figure out how to completely disable the
> former. If you manage to do it, please let us know how.
>
> A.BORD wrote:
Quote:

>> For your info PA Bear, I have disabled recently the Kaspersky Firewall by
>> unchecking it in the Kaspersky configuration and I enabled the Windows
>> Firewall when I thought Kaspersky was interfering in the installation and
>> operation of a Microsoft game (Flight Simulator X). I could install and
>> use
>> that MS game that way, so I assumed the Kaspersky Firewall was the
>> culprit
>> and kept it disabled giving the preference to the Windows Firewall, but
>> now
>> I am not so sure of this assumption...
>>
>> For my KB944533 previous installation attempts, I "paused the protection"
>> of
>> Kaspersky through the rightclicking of its icon near the clock , assuming
>> the entire Kaspersky suite would be disabled. I don't know what this
>> «pause
>> protection» does exactly, but I noticed today in the Kaspersky
>> configuration
>> that only the header «protection» is shown as being disabled, and ALL the
>> remaining functions (File Antivirus, Proactive Defense, etc.) are ticked
>> as
>> being active!
>>
>> After reading other comments about my problem, I got confused about "who
>> is
>> interfering what", so I decided to install KB944533 in this manner:
>> 1- Disconnect my computer from my cable modem.
>> 2- Disactivate individually all functions of Kaspersky in its
>> configuration
>> panel (not by rightclicking its icon and selecting "pause protection").
>> 3- Disable the Windows Firewall (just in case!...)
>> 4- Install KB944533 with Windows Update.
>> 5- Restart my computer.
>> 6- Reactivate Kaspersky Internet Security, including its Firewall (I will
>> keep it enabled with the Windows Firewall disabled for later tests of
>> Microsoft Flt Sim X game).
>> 7- Reconnect my computer to my cable modem.
>>
>> Results: Successful installation with normal access to the Web. I am
>> HAPPY!
>>
>> *** One thing I don't understand: How could I use Windows Update to
>> install
>> that KB944533 while my computer was disconnected from my cable modem?...
>> I
>> thought an Internet connexion was required to do this.
>>
>> "PA Bear [MS MVP]" <PABearMVP@xxxxxx> a écrit dans le message de
>> groupe
>> de discussion : uX8z44OcIHA.3940@xxxxxx...
Quote:

>>> I don't get it: Why are all of you* running Kaspersky Internet Security
>>> and disabling (or at least attempting to disable) the Kaspersky Firewall
>>> in favor of Windows Firewall? Why purchase, let alone install, a
>>> "security suite" if you're not going to use its firewall?
>>>
>>> Surely it's not a coincidence that all of you who are using Kaspersky
>>> Internet Security in such a manner are having problems with IE after
>>> installing KB944533 this week.
>>>
>>> * cf.
>>> http://groups.google.com/group/micro...ba479fedc49718
>>> and
>>> http://groups.google.com/group/micro...9a7b549025897b
>>> --
>>> ~Robear Dyer (PA Bear)
>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>>> AumHa VSOP & Admin http://aumha.net
>>> DTS-L http://dts-l.net/
>>>
>>>
>>> jimmy3d wrote:
>>>> i too am having this same problem...am running vista home prem with
>>>> Kapersky Int. Suite installed but with it's firewall disabled. the
>>>> problem is only with IE7 as Firefox and email works fine. Am a little
>>>> hesitant to uninstall Kapersky as its a little dicey getting keys re-
>>>> recognized sometimes.
My System SpecsSystem Spec
Old 02-18-2008   #17 (permalink)
Robert Aldwinckle


 
 

Re: No Web access after installing Update KB944533

"Leonard Grey" <Leonard@xxxxxx> wrote in message
news:OLbr3OScIHA.484@xxxxxx
Quote:

> I'm sorry but I wasn't paying attention and so didn't read your question
> about diagnostics in Kaspersky.
>
> When I install software, including updates from Microsoft, I "Pause
> Protection" in KIS. This disables all components, including the
> firewall. While KIS is 'paused' I rely on my NAT router to act as an
> (incoming) firewall.

That could be a good tip. Is there anything else that users could be doing
when they say that they have disabled their Kaspersky firewall?
More particularly, I wonder what other components they might not be disabling
which could be the ultimate cause of the interference, e.g. during the install,
which would make the state of the Kaspersky firewall component irrelevant?

Quote:

>
> Obviously, I wouldn't do this unless I was confident about what I was
> installing and that my system was clean to begin with. If I didn't have
> the router I would disable File AntiVirus and Proactive Defense. Even
> with the router, if I feel an installation is going to take more than a
> few minutes I disconnect my computer from my cable modem - it's a
> reminder in case I forget to re-enable KIS. My modem maintains its
> connection to the internet even if its connection to my computer is
> turned off.

All good practice.

Quote:

>
> And my OS is XP. Does that...<avoids eye contact>...matter?

Who knows? ; ) The posters in this thread seem to be using Vista
so your result might at least be an example of "YMMV". <eg>


Robert
---

Quote:

>
> ---
> Leonard Grey
> Errare humanum est
>
> Robert Aldwinckle wrote:
Quote:

>> "Leonard Grey" <Leonard@xxxxxx> wrote in message
>> news:uk7bWDPcIHA.288@xxxxxx
Quote:

>>> I should know better than to stick my nose in here, but FWIW I have KIS
>>> 7 and have experienced no trouble with IE 7 or internet connectivity
>>> after February's updates. I use all of KIS's modules except for the
>>> Parental Control, which I don't need. Yet.
>>
>>
>> Leonard,
>>
>> Can you answer my question about diagnostics in Kaspersky?
>>
>> Also, do you allow it to run when you do the install step?
>>
>> Finally, is your OS Vista too? <eg>
>>
>>
>> Robert
>> ---
>>
>>

My System SpecsSystem Spec
Old 02-18-2008   #18 (permalink)
Leonard Grey


 
 

Re: No Web access after installing Update KB944533

When someone says they "disabled their Kaspersky firewall", who knows
what that means? Does it mean they disabled the entire program ('pause
protection') or does it mean they opened the program and disabled just
the firewall component?

In any case, in the 13 months that I have been using KIS, I have yet to
have it prevent me from using the internet in any way.

Of course, as with any firewall, if someone doesn't understand how it
works and/or how to use it, they can easily hoist their own petard. For
example, one situation you commonly see in these newsgroups is where an
update to a web browser causes the firewall to react - the firewall sees
the browser has been modified - and the user denies the updated browser
internet access.

Also, KIS and KAV have an excellent user forum where very experienced
and knowledgeable users help each other out.

---
Leonard Grey
Errare humanum est

Robert Aldwinckle wrote:
Quote:

> "Leonard Grey" <Leonard@xxxxxx> wrote in message
> news:OLbr3OScIHA.484@xxxxxx
Quote:

>> I'm sorry but I wasn't paying attention and so didn't read your question
>> about diagnostics in Kaspersky.
>>
>> When I install software, including updates from Microsoft, I "Pause
>> Protection" in KIS. This disables all components, including the
>> firewall. While KIS is 'paused' I rely on my NAT router to act as an
>> (incoming) firewall.
>
>
> That could be a good tip. Is there anything else that users could be doing
> when they say that they have disabled their Kaspersky firewall?
> More particularly, I wonder what other components they might not be disabling
> which could be the ultimate cause of the interference, e.g. during the install,
> which would make the state of the Kaspersky firewall component irrelevant?
>
>
Quote:

>> Obviously, I wouldn't do this unless I was confident about what I was
>> installing and that my system was clean to begin with. If I didn't have
>> the router I would disable File AntiVirus and Proactive Defense. Even
>> with the router, if I feel an installation is going to take more than a
>> few minutes I disconnect my computer from my cable modem - it's a
>> reminder in case I forget to re-enable KIS. My modem maintains its
>> connection to the internet even if its connection to my computer is
>> turned off.
>
>
> All good practice.
>
>
Quote:

>> And my OS is XP. Does that...<avoids eye contact>...matter?
>
>
> Who knows? ; ) The posters in this thread seem to be using Vista
> so your result might at least be an example of "YMMV". <eg>
>
>
> Robert
> ---
>
>
Quote:

>> ---
>> Leonard Grey
>> Errare humanum est
>>
>> Robert Aldwinckle wrote:
Quote:

>>> "Leonard Grey" <Leonard@xxxxxx> wrote in message
>>> news:uk7bWDPcIHA.288@xxxxxx
>>>> I should know better than to stick my nose in here, but FWIW I have KIS
>>>> 7 and have experienced no trouble with IE 7 or internet connectivity
>>>> after February's updates. I use all of KIS's modules except for the
>>>> Parental Control, which I don't need. Yet.
>>>
>>> Leonard,
>>>
>>> Can you answer my question about diagnostics in Kaspersky?
>>>
>>> Also, do you allow it to run when you do the install step?
>>>
>>> Finally, is your OS Vista too? <eg>
>>>
>>>
>>> Robert
>>> ---
>>>
>>>
>
>
My System SpecsSystem Spec
Old 02-21-2008   #19 (permalink)


Vista Home Premium x64
 
 

Re: No Web access after installing Update KB944533

I have been unable to uninstall the patch.

it is definitely on but under the remove updates section it does not appear.




I am running Vista Home Premium x64 and also have Kaspersky.

I am the machines administrator.

Getting very frustrating

thanks

James

Last edited by jamesparkin; 02-21-2008 at 12:59 PM.. Reason: worng picture
My System SpecsSystem Spec
Old 02-21-2008   #20 (permalink)


Vista Home Premium x64
 
 

Re: No Web access after installing Update KB944533

from above post

url here for second picture



if you click on the above it should open

Last edited by jamesparkin; 02-21-2008 at 01:03 PM.. Reason: picture not working
My System SpecsSystem Spec
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