At work I got a new computer with Window Vista, this was connected to the
server but it simple does not respond whenever I try to get any data or move
a file from the server to the vista computer. Dell sent a new computer,
furthermore many IT personnel from the place that I work had check the
computer and all got to the answer that is a Vista problem.
I was given a patch KB Article Number(s): 931770, which does not work, as it
says that the file is corrupted.

Does anyone now how to solve this problem. Does anyone know how I can return
Window Vista to microsoft and get XP back.

Thanks



Javier A.

Vista has to be Business or Ultimate to join a Domain.
--
Mick Murphy - Qld - Australia


"Javier A" wrote:

> At work I got a new computer with Window Vista, this was connected to the
> server but it simple does not respond whenever I try to get any data or move
> a file from the server to the vista computer. Dell sent a new computer,
> furthermore many IT personnel from the place that I work had check the
> computer and all got to the answer that is a Vista problem.
> I was given a patch KB Article Number(s): 931770, which does not work, as it
> says that the file is corrupted.
>
> Does anyone now how to solve this problem. Does anyone know how I can return
> Window Vista to microsoft and get XP back.
>
> Thanks
>
> Javier A.
>

Javier A wrote:

> At work I got a new computer with Window Vista, this was connected to the
> server but it simple does not respond whenever I try to get any data or
> move a file from the server to the vista computer. Dell sent a new
> computer, furthermore many IT personnel from the place that I work had
> check the computer and all got to the answer that is a Vista problem.
> I was given a patch KB Article Number(s): 931770, which does not work, as
> it says that the file is corrupted.
>
> Does anyone now how to solve this problem. Does anyone know how I can
> return Window Vista to microsoft and get XP back.

You haven't given us any hard information about your computer or the server
so I can't address any of those issues.

However, I gather that your question really is how you can get XP. Since
this is a Dell computer, contact Dell and have them replace this new
computer with one running XP. Microsoft isn't involved in this transaction
in any way.

Malke
--
MS-MVP
Elephant Boy Computers
www.elephantboycomputers.com
Don't Panic!

The computer is a Intel Celeron, 32-bit operating system and 2037 Ram.
It has Windows Vista Home Basic.
The main issue is that in the server we have a program that we record calls
that we receive or make to clients. These are then save into an SQL query in
the server (which I think is part of the program that record the information
from clients).
When I try to install the program from the server to the computer, it just
freezes.
Furthermore when I try getting documents or data that we have in the server,
it takes 10-15 minutes at least to appear.
We connected a laptop with Windows XP and data was taken from the server in
seconds.
Dell gave me a patch "KB931770", however when I try running this in the
computer, it says error code 40. Dell sent a new computer and the same error
appears (error code 40).

Please let me know if you need further information.

Thanks

Javier

"Malke" wrote:

> Javier A wrote:
>

> > At work I got a new computer with Window Vista, this was connected to the
> > server but it simple does not respond whenever I try to get any data or
> > move a file from the server to the vista computer. Dell sent a new
> > computer, furthermore many IT personnel from the place that I work had
> > check the computer and all got to the answer that is a Vista problem.
> > I was given a patch KB Article Number(s): 931770, which does not work, as
> > it says that the file is corrupted.
> >
> > Does anyone now how to solve this problem. Does anyone know how I can
> > return Window Vista to microsoft and get XP back.

>
> You haven't given us any hard information about your computer or the server
> so I can't address any of those issues.
>
> However, I gather that your question really is how you can get XP. Since
> this is a Dell computer, contact Dell and have them replace this new
> computer with one running XP. Microsoft isn't involved in this transaction
> in any way.
>
> Malke
> --
> MS-MVP
> Elephant Boy Computers
> www.elephantboycomputers.com
> Don't Panic!
>

Javier A wrote:

> The computer is a Intel Celeron, 32-bit operating system and 2037 Ram.
> It has Windows Vista Home Basic.
> The main issue is that in the server we have a program that we record
> calls that we receive or make to clients. These are then save into an SQL
> query in the server (which I think is part of the program that record the
> information from clients).
> When I try to install the program from the server to the computer, it just
> freezes.
> Furthermore when I try getting documents or data that we have in the
> server, it takes 10-15 minutes at least to appear.
> We connected a laptop with Windows XP and data was taken from the server
> in seconds.
> Dell gave me a patch "KB931770", however when I try running this in the
> computer, it says error code 40. Dell sent a new computer and the same
> error appears (error code 40).

You left out what operating system the server is running and whether you are
using a domain, but here are a few suggestions:

1. Vista Home Basic cannot join a domain. It cannot cache passwords. If you
have a domain, it would be smarter to upgrade to Vista Business or
Ultimate. However, see the caveat in #2.

2. The program you use to record calls may not be compatible with Vista.
Although this should have been explored *before* you bought a computer
running Vista, you should now contact the program's tech support. They may
have a workaround or a patch or at least know whether their program
supports Vista. They will also know if their program requires a
domain-joined computer.

3. If the necessary call program doesn't support Vista, then you should
return the computer to Dell for one running XP. Do this now while Dell can
still legally sell computers with XP.

Malke
--
MS-MVP
Elephant Boy Computers
www.elephantboycomputers.com
Don't Panic!