Windows Vista Forums

SP1 Blue Screen related to SSTP/VPN?
  1. #1


    Per Salmi Guest

    SP1 Blue Screen related to SSTP/VPN?

    I have been running Vista x64 with SP1 installed since it was released and
    last week I suddenly got a blue screen problem.

    The blue screen says SYSTEM_SERVICE_EXCEPTION and reports error code 3B.
    I have been able to track it down to soem problem with RASSSTP.SYS and the
    crash occurs when the Secure Socket Tunneling Protocol Service is started
    about 10-30 seconds after I logon and the desktop appears.

    I have temporarily been able to get the computer into a working state by
    disabling this service but the RAS Services doesn't run and I need them for
    VPN connectivity.

    The problem first occured last week after a reboot. I don't know if the
    problem is related to some update that was installed at that point but I know
    of only two pieces of software that I installed last week: New NVidia drivers
    for Latutude D630 and the new Microsoft Virtual PC 2007 SP1. I have tried
    uninstalling both of them but the problem is still there.

    The device manager shows a set of WAN Miniport network adapters with
    problems loading their driver, I assume this is caused by the disabled
    services.



    Anyone got tips on how to resolve this? I was looking to do some repair
    installation or similar but the system restore points on my machine seems to
    be broken also.



      My System SpecsSystem Spec

  2. #2


    Robert L. \(MS-MVP\) Guest

    Re: SP1 Blue Screen related to SSTP/VPN?

    In some cases, after installing a SP or upgarde, you need to upgrade
    hardware driver. Or troubleshooting collections may help.
    Troubleshooting Vista Blue Screen and Stop Errors
    Fixed Vista Blue Screen by installing BIOS on Dell computer · Vista
    blue screen because of Catalyst 7.3 drivers · Vista blue screen because of
    NVDIA driver ...
    www.chicagotech.net/vista/vistabluescreen.htm


    Troubleshooting Vista Blue Screen and Stop Errors
    Fixed Vista Blue Screen by installing BIOS on Dell computer · Vista
    blue screen because of Catalyst 7.3 drivers · Vista blue screen because of
    NVDIA driver ...
    www.chicagotech.net/vista/vistabluescreen.htm


    --
    Bob Lin, MS-MVP, MCSE & CNE
    Networking, Internet, Routing, VPN Troubleshooting on
    http://www.ChicagoTech.net
    How to Setup Windows, Network, VPN & Remote Access on
    http://www.HowToNetworking.com
    "Per Salmi" <PerSalmi@xxxxxx> wrote in message
    newsCDA7B67-837B-4DFF-AA1C-FC7D535A52B9@xxxxxx

    >I have been running Vista x64 with SP1 installed since it was released and
    > last week I suddenly got a blue screen problem.
    >
    > The blue screen says SYSTEM_SERVICE_EXCEPTION and reports error code 3B.
    > I have been able to track it down to soem problem with RASSSTP.SYS and the
    > crash occurs when the Secure Socket Tunneling Protocol Service is started
    > about 10-30 seconds after I logon and the desktop appears.
    >
    > I have temporarily been able to get the computer into a working state by
    > disabling this service but the RAS Services doesn't run and I need them
    > for
    > VPN connectivity.
    >
    > The problem first occured last week after a reboot. I don't know if the
    > problem is related to some update that was installed at that point but I
    > know
    > of only two pieces of software that I installed last week: New NVidia
    > drivers
    > for Latutude D630 and the new Microsoft Virtual PC 2007 SP1. I have tried
    > uninstalling both of them but the problem is still there.
    >
    > The device manager shows a set of WAN Miniport network adapters with
    > problems loading their driver, I assume this is caused by the disabled
    > services.
    >
    > Anyone got tips on how to resolve this? I was looking to do some repair
    > installation or similar but the system restore points on my machine seems
    > to
    > be broken also.
    >
    >

      My System SpecsSystem Spec

  3. #3



    Junior Member
    Join Date : Jul 2007
    Posts : 10
    Vista Ultimate 64
    Local Time: 08:46 PM


     

    Re: SP1 Blue Screen related to SSTP/VPN?

    I am not using Dell but I have similar issue BSOD upon connecting configured my VPN using SSTP. I tried to follow your advise by updating NVDIA drivers but there is no updated driver for my Forceware NIC. I did uninstall the driver using Guru3D in Safe Mode and re-install the NIC driver. However, I am still having BSOD issue.

    Here is my dump file:

    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************
    Use !analyze -v to get detailed debugging information.
    BugCheck 1E, {ffffffffc0000005, fffffa80084de94c, 0, 24}
    Probably caused by : afd.sys ( afd!AfdCreateConnection+1b1 )
    Followup: MachineOwner
    ---------
    1: kd> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************
    KMODE_EXCEPTION_NOT_HANDLED (1e)
    This is a very common bugcheck. Usually the exception address pinpoints
    the driver/function that caused the problem. Always note this address
    as well as the link date of the driver/image that contains this address.
    Arguments:
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffffa80084de94c, The address that the exception occurred at
    Arg3: 0000000000000000, Parameter 0 of the exception
    Arg4: 0000000000000024, Parameter 1 of the exception
    Debugging Details:
    ------------------

    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    FAULTING_IP:
    +fffffa80084de94c
    fffffa80`084de94c ?? ???
    EXCEPTION_PARAMETER1: 0000000000000000
    EXCEPTION_PARAMETER2: 0000000000000024
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80003832080
    0000000000000024
    CUSTOMER_CRASH_COUNT: 2
    DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
    BUGCHECK_STR: 0x1E
    PROCESS_NAME: svchost.exe
    CURRENT_IRQL: 0
    TRAP_FRAME: fffffa600c6c3580 -- (.trap 0xfffffa600c6c3580)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=0000000000000000 rbx=0000000000000001 rcx=fffffa800aaa7d20
    rdx=fffffffffdc3f50c rsi=fffffa600c6c36e0 rdi=fffffa600c6c36f0
    rip=fffffa80084de94c rsp=fffffa600c6c3710 rbp=fffffa80082f7ab0
    r8=0000000000000000 r9=0000000000000000 r10=623fbb010002007e
    r11=fffffa800aaa7d64 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0 nv up ei ng nz na pe nc
    fffffa80`084de94c ?? ???
    Resetting default scope
    LAST_CONTROL_TRANSFER: from fffff80003637e67 to fffff8000365e390
    STACK_TEXT:
    fffffa60`0c6c2d98 fffff800`03637e67 : 00000000`0000001e ffffffff`c0000005 fffffa80`084de94c 00000000`00000000 : nt!KeBugCheckEx
    fffffa60`0c6c2da0 fffff800`0365e1e9 : fffffa60`0c6c34d8 fffffa80`0aaa7d20 fffffa60`0c6c3580 fffffa80`07e71200 : nt! ?? ::FNODOBFM::`string'+0x29317
    fffffa60`0c6c33a0 fffff800`0365cfe5 : 00000000`00000000 fffffa80`0aa36302 fffffa80`0a6a5c00 fffffa80`0aaa7d20 : nt!KiExceptionDispatch+0xa9
    fffffa60`0c6c3580 fffffa80`084de94c : 00000000`00000000 fffffa60`0c6c3a00 00000000`00000000 fffffa60`0503af31 : nt!KiPageFault+0x1e5
    fffffa60`0c6c3710 00000000`00000000 : fffffa60`0c6c3a00 00000000`00000000 fffffa60`0503af31 fffffa80`0595e370 : 0xfffffa80`084de94c
    fffffa60`0c6c3718 fffffa60`0c6c3a00 : 00000000`00000000 fffffa60`0503af31 fffffa80`0595e370 00000000`00000000 : 0x0
    fffffa60`0c6c3720 00000000`00000000 : fffffa60`0503af31 fffffa80`0595e370 00000000`00000000 00000000`00000000 : 0xfffffa60`0c6c3a00
    fffffa60`0c6c3728 fffffa60`0503af31 : fffffa80`0595e370 00000000`00000000 00000000`00000000 00000000`00000000 : 0x0
    fffffa60`0c6c3730 fffffa60`0504e895 : fffffa80`0583a7b0 fffffa60`0c6c3ca0 fffffa80`0543cfb8 fffffa80`0543ce10 : afd!AfdCreateConnection+0x1b1
    fffffa60`0c6c3860 fffff800`038e425a : fffffa80`0543ce10 fffffa80`0aa3bc90 fffffa80`0595e370 fffffa80`086e7210 : afd! ?? ::GFJBLGFE::`string'+0x80cd
    fffffa60`0c6c39f0 fffff800`038fcf76 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`035145c0 : nt!IopXxxControlFile+0x5da
    fffffa60`0c6c3b40 fffff800`0365de33 : 00000000`00000000 fffff683`ff7e5c50 00000000`0283f2f8 00000980`00000000 : nt!NtDeviceIoControlFile+0x56
    fffffa60`0c6c3bb0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13

    STACK_COMMAND: kb
    FOLLOWUP_IP:
    afd!AfdCreateConnection+1b1
    fffffa60`0503af31 4881c4f8000000 add rsp,0F8h
    SYMBOL_STACK_INDEX: 8
    SYMBOL_NAME: afd!AfdCreateConnection+1b1
    FOLLOWUP_NAME: MachineOwner
    MODULE_NAME: afd
    IMAGE_NAME: afd.sys
    DEBUG_FLR_IMAGE_TIMESTAMP: 47919ad7
    FAILURE_BUCKET_ID: X64_0x1E_afd!AfdCreateConnection+1b1
    BUCKET_ID: X64_0x1E_afd!AfdCreateConnection+1b1
    Followup: MachineOwner

      My System SpecsSystem Spec

  4. #4



    Junior Member
    Join Date : Jul 2007
    Posts : 10
    Vista Ultimate 64
    Local Time: 08:46 PM


     

    Re: SP1 Blue Screen related to SSTP/VPN?

    Never mind....I found the solution to my issue...

    I reset my TCP/IP stack by using the following command

    netsh int ip reset

    after reboot, it resolved my BSOD issue upon connection using Vista VPN in SSTP.

      My System SpecsSystem Spec

SP1 Blue Screen related to SSTP/VPN? problems?

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