|
 |  |  |  |  |  |  |
| Welcome to Windows Vista Forums. Our forum is dedicated to helping you find solutions with any problems, errors or issues you are experiencing with Windows Vista. The Vista forum also covers news and updates and has an extensive Windows Vista tutorial section that covers a wide range of tips and tricks. |
| |||||||
 |
| |
07-02-2008
| #1 (permalink) |
| | Remote Assistance Im inviting a friend to connect to my computer. Im connect to the internet using 3G and he is connecting from a network domain from work. He receives my invite to connect via email but when he tries to establish a connection it fails. Does he need to connect to my IP address instead or what other options can we look at ? |
My System Specs |
|
07-02-2008
| #2 (permalink) |
| | Re: Remote Assistance He should use your public IP. This how to may help. remote desktop How to fix the error "Remote Assistance connection could not be established because the remote host name could not be resolved"? ... www.chicagotech.net/rdesktop.htm -- Bob Lin, MS-MVP, MCSE & CNE Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com "Jaybabe" <Jaybabe@xxxxxx> wrote in message news:86AB7D37-75AF-45FA-B964-608578391FCC@xxxxxx Quote: > Im inviting a friend to connect to my computer. Im connect to the internet > using 3G and he is connecting from a network domain from work. He receives > my > invite to connect via email but when he tries to establish a connection it > fails. > > Does he need to connect to my IP address instead or what other options can > we look at ? |
| My System Specs |
|
07-02-2008
| #3 (permalink) |
| | Re: Remote Assistance You might consider TeamViewer as an alternative to Remote Assistance. Its faster and far easier to use IMHO. http://www.teamviewer.com/index.aspx Whether you use RA or TeamViewer make sure your friend understands the potential issues connecting his work trusted system and network to your untrusted system/computer. His work may have policies concerning that. I am sure he would not want to be fired for violating those. -- Al Jarvi (MS-MVP Windows – Desktop User Experience) Please post *ALL* questions and replies to the news group for the mutual benefit of all of us... The MS-MVP Program - http://mvp.support.microsoft.com This posting is provided "AS IS" with no warranties, and confers no rights... How to ask a question http://support.microsoft.com/KB/555375 "Jaybabe" <Jaybabe@xxxxxx> wrote in message news:86AB7D37-75AF-45FA-B964-608578391FCC@xxxxxx Quote: > Im inviting a friend to connect to my computer. Im connect to the internet > using 3G and he is connecting from a network domain from work. He receives > my > invite to connect via email but when he tries to establish a connection it > fails. > > Does he need to connect to my IP address instead or what other options can > we look at ? |
| My System Specs |
|
07-03-2008
| #4 (permalink) |
| | Re: Remote Assistance Many thanks, my real goal is to support our clients remotely rather than having to send a engineer out on site. Is TeamViewer the prefered option or maybe VNC ? "Sooner Al [MVP]" wrote: Quote: > You might consider TeamViewer as an alternative to Remote Assistance. Its > faster and far easier to use IMHO. > > http://www.teamviewer.com/index.aspx > > Whether you use RA or TeamViewer make sure your friend understands the > potential issues connecting his work trusted system and network to your > untrusted system/computer. His work may have policies concerning that. I am > sure he would not want to be fired for violating those. > > -- > > Al Jarvi (MS-MVP Windows – Desktop User Experience) > > Please post *ALL* questions and replies to the news group for the > mutual benefit of all of us... > The MS-MVP Program - http://mvp.support.microsoft.com > This posting is provided "AS IS" with no warranties, and confers no > rights... > How to ask a question > http://support.microsoft.com/KB/555375 > > "Jaybabe" <Jaybabe@xxxxxx> wrote in message > news:86AB7D37-75AF-45FA-B964-608578391FCC@xxxxxx Quote: > > Im inviting a friend to connect to my computer. Im connect to the internet > > using 3G and he is connecting from a network domain from work. He receives > > my > > invite to connect via email but when he tries to establish a connection it > > fails. > > > > Does he need to connect to my IP address instead or what other options can > > we look at ? |
| My System Specs |
|
07-03-2008
| #5 (permalink) |
| | Re: Remote Assistance I prefer TeamViewer. In my experience VNC (I generally recommend UltraVNC) was pretty slow. If you do try VNC then UltraVNC has a video driver add-in for XP/W2K. It may work for you so you just need to try. Note TeamViewer is free for personal use. For your use you need to look at the licensing. -- Al Jarvi (MS-MVP Windows – Desktop User Experience) Please post *ALL* questions and replies to the news group for the mutual benefit of all of us... The MS-MVP Program - http://mvp.support.microsoft.com This posting is provided "AS IS" with no warranties, and confers no rights... How to ask a question http://support.microsoft.com/KB/555375 "Jaybabe" <Jaybabe@xxxxxx> wrote in message news:0FF21945-D162-4B81-8911-38C2AC4DC8CB@xxxxxx Quote: > Many thanks, my real goal is to support our clients remotely rather than > having to send a engineer out on site. Is TeamViewer the prefered option > or > maybe VNC ? > > "Sooner Al [MVP]" wrote: > Quote: >> You might consider TeamViewer as an alternative to Remote Assistance. Its >> faster and far easier to use IMHO. >> >> http://www.teamviewer.com/index.aspx >> >> Whether you use RA or TeamViewer make sure your friend understands the >> potential issues connecting his work trusted system and network to your >> untrusted system/computer. His work may have policies concerning that. I >> am >> sure he would not want to be fired for violating those. >> >> -- >> >> Al Jarvi (MS-MVP Windows – Desktop User Experience) >> >> Please post *ALL* questions and replies to the news group for the >> mutual benefit of all of us... >> The MS-MVP Program - http://mvp.support.microsoft.com >> This posting is provided "AS IS" with no warranties, and confers no >> rights... >> How to ask a question >> http://support.microsoft.com/KB/555375 >> >> "Jaybabe" <Jaybabe@xxxxxx> wrote in message >> news:86AB7D37-75AF-45FA-B964-608578391FCC@xxxxxx Quote: >> > Im inviting a friend to connect to my computer. Im connect to the >> > internet >> > using 3G and he is connecting from a network domain from work. He >> > receives >> > my >> > invite to connect via email but when he tries to establish a connection >> > it >> > fails. >> > >> > Does he need to connect to my IP address instead or what other options >> > can >> > we look at ? |
| My System Specs |
|
07-03-2008
| #6 (permalink) |
| | Re: Remote Assistance Many thanks but the remote assistance build in tool also offer voice calling which is great as my support team can speak to the client while supporting at the same time. Thanks for all your help. "Sooner Al [MVP]" wrote: Quote: > I prefer TeamViewer. In my experience VNC (I generally recommend UltraVNC) > was pretty slow. If you do try VNC then UltraVNC has a video driver add-in > for XP/W2K. It may work for you so you just need to try. Note TeamViewer is > free for personal use. For your use you need to look at the licensing. > > -- > > Al Jarvi (MS-MVP Windows – Desktop User Experience) > > Please post *ALL* questions and replies to the news group for the > mutual benefit of all of us... > The MS-MVP Program - http://mvp.support.microsoft.com > This posting is provided "AS IS" with no warranties, and confers no > rights... > How to ask a question > http://support.microsoft.com/KB/555375 > > "Jaybabe" <Jaybabe@xxxxxx> wrote in message > news:0FF21945-D162-4B81-8911-38C2AC4DC8CB@xxxxxx Quote: > > Many thanks, my real goal is to support our clients remotely rather than > > having to send a engineer out on site. Is TeamViewer the prefered option > > or > > maybe VNC ? > > > > "Sooner Al [MVP]" wrote: > > Quote: > >> You might consider TeamViewer as an alternative to Remote Assistance. Its > >> faster and far easier to use IMHO. > >> > >> http://www.teamviewer.com/index.aspx > >> > >> Whether you use RA or TeamViewer make sure your friend understands the > >> potential issues connecting his work trusted system and network to your > >> untrusted system/computer. His work may have policies concerning that. I > >> am > >> sure he would not want to be fired for violating those. > >> > >> -- > >> > >> Al Jarvi (MS-MVP Windows – Desktop User Experience) > >> > >> Please post *ALL* questions and replies to the news group for the > >> mutual benefit of all of us... > >> The MS-MVP Program - http://mvp.support.microsoft.com > >> This posting is provided "AS IS" with no warranties, and confers no > >> rights... > >> How to ask a question > >> http://support.microsoft.com/KB/555375 > >> > >> "Jaybabe" <Jaybabe@xxxxxx> wrote in message > >> news:86AB7D37-75AF-45FA-B964-608578391FCC@xxxxxx > >> > Im inviting a friend to connect to my computer. Im connect to the > >> > internet > >> > using 3G and he is connecting from a network domain from work. He > >> > receives > >> > my > >> > invite to connect via email but when he tries to establish a connection > >> > it > >> > fails. > >> > > >> > Does he need to connect to my IP address instead or what other options > >> > can > >> > we look at ? > >> |
| My System Specs |
|
| Thread Tools | |
| |
Similar Threads | ||||
| Thread | Forum | |||
| Remote Assistance + video (or animated gifs) on the remote screen | Vista General | |||
| Remote Assistance HELP!! | General Discussion | |||
| Remote Assistance | Live Messenger | |||
| can't use remote assistance | Vista General | |||
| Is there a program to use remote desktop, or remote assistance "host" on Vista Home? | Vista General | |||
