Vista - Vista cannot access web and ping true IP but can internal access

10-24-2008

Recently, I have a new compact desktop that running Vista Home Basic and it
can access Windows 2003 server and Internet at head office. But it cannot
access to the web page and Win2003 server when it had been relocated to
another office.It shown "cannot found the host / web page". I cannot ping to
any true IP except the true IP of ther router but it can updated the
antivirus definition via Internet. Also, other PCs can access the server and
internet as normal at this moment.

The problem have been fixed when restore the OS to factory setting.

After a few day, I have a compact notebook that running Vista Home Preminum
and it works as normal before. The notebook cannot to access the web page and
cannot ping to any true IP except the true IP of ther router but it can
updated the antivirus definition iva Internet and access to the Windows 2003
server. I tried to access the web page via wireless LAN but it still failure.

I had installed the Symantec Antivirus coporate version before this issue
and uninstalled finally.
Anybody can help me to solve the problem ? Is it caused by Virus or some bug
in Vista or Compac Vista ??

Thanks a million ^_^

Po

10-25-2008

We need more information to help. Posting the result of ipconfig /all may
help.

--
Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on
http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on
http://www.HowToNetworking.com
"Po" <Po@xxxxxx> wrote in message
news:BC9F4FAA-8FF2-481D-A221-4B79E149582E@xxxxxx

Quote:

> Recently, I have a new compact desktop that running Vista Home Basic and
> it
> can access Windows 2003 server and Internet at head office. But it cannot
> access to the web page and Win2003 server when it had been relocated to
> another office.It shown "cannot found the host / web page". I cannot ping
> to
> any true IP except the true IP of ther router but it can updated the
> antivirus definition via Internet. Also, other PCs can access the server
> and
> internet as normal at this moment.
>
> The problem have been fixed when restore the OS to factory setting.
>
>
>
> After a few day, I have a compact notebook that running Vista Home
> Preminum
> and it works as normal before. The notebook cannot to access the web page
> and
> cannot ping to any true IP except the true IP of ther router but it can
> updated the antivirus definition iva Internet and access to the Windows
> 2003
> server. I tried to access the web page via wireless LAN but it still
> failure.
>
>
> I had installed the Symantec Antivirus coporate version before this issue
> and uninstalled finally.
> Anybody can help me to solve the problem ? Is it caused by Virus or some
> bug
> in Vista or Compac Vista ??
>
>
>
>
>
> Thanks a million ^_^
>
>
>
>
>
> Po
>
>

10-28-2008

Dear Robert L.

Refer to another post, I download and run the "Norton_Removal_Tool".
The problem have been fixed immediately.

Thanks !

Po

"Robert L. (MS-MVP)" wrote:

Quote:

> We need more information to help. Posting the result of ipconfig /all may
> help.
>
> --
> Bob Lin, MS-MVP, MCSE & CNE
> Networking, Internet, Routing, VPN Troubleshooting on
> http://www.ChicagoTech.net
> How to Setup Windows, Network, VPN & Remote Access on
> http://www.HowToNetworking.com
> "Po" <Po@xxxxxx> wrote in message
> news:BC9F4FAA-8FF2-481D-A221-4B79E149582E@xxxxxx

Quote:

> > Recently, I have a new compact desktop that running Vista Home Basic and
> > it
> > can access Windows 2003 server and Internet at head office. But it cannot
> > access to the web page and Win2003 server when it had been relocated to
> > another office.It shown "cannot found the host / web page". I cannot ping
> > to
> > any true IP except the true IP of ther router but it can updated the
> > antivirus definition via Internet. Also, other PCs can access the server
> > and
> > internet as normal at this moment.
> >
> > The problem have been fixed when restore the OS to factory setting.
> >
> >
> >
> > After a few day, I have a compact notebook that running Vista Home
> > Preminum
> > and it works as normal before. The notebook cannot to access the web page
> > and
> > cannot ping to any true IP except the true IP of ther router but it can
> > updated the antivirus definition iva Internet and access to the Windows
> > 2003
> > server. I tried to access the web page via wireless LAN but it still
> > failure.
> >
> >
> > I had installed the Symantec Antivirus coporate version before this issue
> > and uninstalled finally.
> > Anybody can help me to solve the problem ? Is it caused by Virus or some
> > bug
> > in Vista or Compac Vista ??
> >
> >
> >
> >
> >
> > Thanks a million ^_^
> >
> >
> >
> >
> >
> > Po
> >
> >

>
>

10-29-2008

Thank you for the update.

--
Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on
http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on
http://www.HowToNetworking.com
"Po" <Po@xxxxxx> wrote in message
news:23F2E24F-B18E-4CF3-B38C-D55A58E304BF@xxxxxx

Quote:

> Dear Robert L.
>
> Refer to another post, I download and run the "Norton_Removal_Tool".
> The problem have been fixed immediately.
>
>
> Thanks !
>
>
> Po
>
> "Robert L. (MS-MVP)" wrote:
>

Quote:

>> We need more information to help. Posting the result of ipconfig /all may
>> help.
>>
>> --
>> Bob Lin, MS-MVP, MCSE & CNE
>> Networking, Internet, Routing, VPN Troubleshooting on
>> http://www.ChicagoTech.net
>> How to Setup Windows, Network, VPN & Remote Access on
>> http://www.HowToNetworking.com
>> "Po" <Po@xxxxxx> wrote in message
>> news:BC9F4FAA-8FF2-481D-A221-4B79E149582E@xxxxxx

Quote:

>> > Recently, I have a new compact desktop that running Vista Home Basic
>> > and
>> > it
>> > can access Windows 2003 server and Internet at head office. But it
>> > cannot
>> > access to the web page and Win2003 server when it had been relocated to
>> > another office.It shown "cannot found the host / web page". I cannot
>> > ping
>> > to
>> > any true IP except the true IP of ther router but it can updated the
>> > antivirus definition via Internet. Also, other PCs can access the
>> > server
>> > and
>> > internet as normal at this moment.
>> >
>> > The problem have been fixed when restore the OS to factory setting.
>> >
>> >
>> >
>> > After a few day, I have a compact notebook that running Vista Home
>> > Preminum
>> > and it works as normal before. The notebook cannot to access the web
>> > page
>> > and
>> > cannot ping to any true IP except the true IP of ther router but it can
>> > updated the antivirus definition iva Internet and access to the Windows
>> > 2003
>> > server. I tried to access the web page via wireless LAN but it still
>> > failure.
>> >
>> >
>> > I had installed the Symantec Antivirus coporate version before this
>> > issue
>> > and uninstalled finally.
>> > Anybody can help me to solve the problem ? Is it caused by Virus or
>> > some
>> > bug
>> > in Vista or Compac Vista ??
>> >
>> >
>> >
>> >
>> >
>> > Thanks a million ^_^
>> >
>> >
>> >
>> >
>> >
>> > Po
>> >
>> >

>>
>>

10-24-2008	#1 (permalink)
Po n/a posts	Vista cannot access web and ping true IP but can internal access Recently, I have a new compact desktop that running Vista Home Basic and it can access Windows 2003 server and Internet at head office. But it cannot access to the web page and Win2003 server when it had been relocated to another office.It shown "cannot found the host / web page". I cannot ping to any true IP except the true IP of ther router but it can updated the antivirus definition via Internet. Also, other PCs can access the server and internet as normal at this moment. The problem have been fixed when restore the OS to factory setting. After a few day, I have a compact notebook that running Vista Home Preminum and it works as normal before. The notebook cannot to access the web page and cannot ping to any true IP except the true IP of ther router but it can updated the antivirus definition iva Internet and access to the Windows 2003 server. I tried to access the web page via wireless LAN but it still failure. I had installed the Symantec Antivirus coporate version before this issue and uninstalled finally. Anybody can help me to solve the problem ? Is it caused by Virus or some bug in Vista or Compac Vista ?? Thanks a million ^_^ Po
My System Specs

10-25-2008	#2 (permalink)
Robert L. \(MS-MVP\) n/a posts	Re: Vista cannot access web and ping true IP but can internal access We need more information to help. Posting the result of ipconfig /all may help. -- Bob Lin, MS-MVP, MCSE & CNE Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com "Po" <Po@xxxxxx> wrote in message news:BC9F4FAA-8FF2-481D-A221-4B79E149582E@xxxxxx Quote: > Recently, I have a new compact desktop that running Vista Home Basic and > it > can access Windows 2003 server and Internet at head office. But it cannot > access to the web page and Win2003 server when it had been relocated to > another office.It shown "cannot found the host / web page". I cannot ping > to > any true IP except the true IP of ther router but it can updated the > antivirus definition via Internet. Also, other PCs can access the server > and > internet as normal at this moment. > > The problem have been fixed when restore the OS to factory setting. > > > > After a few day, I have a compact notebook that running Vista Home > Preminum > and it works as normal before. The notebook cannot to access the web page > and > cannot ping to any true IP except the true IP of ther router but it can > updated the antivirus definition iva Internet and access to the Windows > 2003 > server. I tried to access the web page via wireless LAN but it still > failure. > > > I had installed the Symantec Antivirus coporate version before this issue > and uninstalled finally. > Anybody can help me to solve the problem ? Is it caused by Virus or some > bug > in Vista or Compac Vista ?? > > > > > > Thanks a million ^_^ > > > > > > Po > >
My System Specs

10-28-2008	#3 (permalink)
Po n/a posts	Re: Vista cannot access web and ping true IP but can internal acce Dear Robert L. Refer to another post, I download and run the "Norton_Removal_Tool". The problem have been fixed immediately. Thanks ! Po "Robert L. (MS-MVP)" wrote: Quote: > We need more information to help. Posting the result of ipconfig /all may > help. > > -- > Bob Lin, MS-MVP, MCSE & CNE > Networking, Internet, Routing, VPN Troubleshooting on > http://www.ChicagoTech.net > How to Setup Windows, Network, VPN & Remote Access on > http://www.HowToNetworking.com > "Po" <Po@xxxxxx> wrote in message > news:BC9F4FAA-8FF2-481D-A221-4B79E149582E@xxxxxx Quote: > > Recently, I have a new compact desktop that running Vista Home Basic and > > it > > can access Windows 2003 server and Internet at head office. But it cannot > > access to the web page and Win2003 server when it had been relocated to > > another office.It shown "cannot found the host / web page". I cannot ping > > to > > any true IP except the true IP of ther router but it can updated the > > antivirus definition via Internet. Also, other PCs can access the server > > and > > internet as normal at this moment. > > > > The problem have been fixed when restore the OS to factory setting. > > > > > > > > After a few day, I have a compact notebook that running Vista Home > > Preminum > > and it works as normal before. The notebook cannot to access the web page > > and > > cannot ping to any true IP except the true IP of ther router but it can > > updated the antivirus definition iva Internet and access to the Windows > > 2003 > > server. I tried to access the web page via wireless LAN but it still > > failure. > > > > > > I had installed the Symantec Antivirus coporate version before this issue > > and uninstalled finally. > > Anybody can help me to solve the problem ? Is it caused by Virus or some > > bug > > in Vista or Compac Vista ?? > > > > > > > > > > > > Thanks a million ^_^ > > > > > > > > > > > > Po > > > > > >
My System Specs

10-29-2008	#4 (permalink)
Robert L. \(MS-MVP\) n/a posts	Re: Vista cannot access web and ping true IP but can internal acce Thank you for the update. -- Bob Lin, MS-MVP, MCSE & CNE Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com "Po" <Po@xxxxxx> wrote in message news:23F2E24F-B18E-4CF3-B38C-D55A58E304BF@xxxxxx Quote: > Dear Robert L. > > Refer to another post, I download and run the "Norton_Removal_Tool". > The problem have been fixed immediately. > > > Thanks ! > > > Po > > "Robert L. (MS-MVP)" wrote: > Quote: >> We need more information to help. Posting the result of ipconfig /all may >> help. >> >> -- >> Bob Lin, MS-MVP, MCSE & CNE >> Networking, Internet, Routing, VPN Troubleshooting on >> http://www.ChicagoTech.net >> How to Setup Windows, Network, VPN & Remote Access on >> http://www.HowToNetworking.com >> "Po" <Po@xxxxxx> wrote in message >> news:BC9F4FAA-8FF2-481D-A221-4B79E149582E@xxxxxx Quote: >> > Recently, I have a new compact desktop that running Vista Home Basic >> > and >> > it >> > can access Windows 2003 server and Internet at head office. But it >> > cannot >> > access to the web page and Win2003 server when it had been relocated to >> > another office.It shown "cannot found the host / web page". I cannot >> > ping >> > to >> > any true IP except the true IP of ther router but it can updated the >> > antivirus definition via Internet. Also, other PCs can access the >> > server >> > and >> > internet as normal at this moment. >> > >> > The problem have been fixed when restore the OS to factory setting. >> > >> > >> > >> > After a few day, I have a compact notebook that running Vista Home >> > Preminum >> > and it works as normal before. The notebook cannot to access the web >> > page >> > and >> > cannot ping to any true IP except the true IP of ther router but it can >> > updated the antivirus definition iva Internet and access to the Windows >> > 2003 >> > server. I tried to access the web page via wireless LAN but it still >> > failure. >> > >> > >> > I had installed the Symantec Antivirus coporate version before this >> > issue >> > and uninstalled finally. >> > Anybody can help me to solve the problem ? Is it caused by Virus or >> > some >> > bug >> > in Vista or Compac Vista ?? >> > >> > >> > >> > >> > >> > Thanks a million ^_^ >> > >> > >> > >> > >> > >> > Po >> > >> > >> >>
My System Specs

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