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11-10-2008
| #1 (permalink) |
| | VPN connection on Windows Vista no longer works. Hello, One of our remote users running Vista Home Premium has had a VPN connection to our office for several months, working with no issues whatsoever. However, recently (within the last month) this VPN connection has stopped working: that is to say the connection attempt times out and the user gets an error message to say that it has failed. Also, our router does not record any attempt made by the user's PC to connect to our network - it's almost as if the Vista PC doesn't even try to connect. We have tried connecting via VPN on another Vista Home Premium machine and this works. We have tried connecting using the username and password of the user on a different PC, which also works. The user has also successfully connected via his ISP to the company network using another PC which he has and which runs Windows 2000. We have tried deleting and re-creating the VPN connection and this makes no difference either. Are there any recently-released Vista updates that could potentially have caused this problem? The baffling thing is that the VPN worked happily for months and then overnight stopped working, despite the fact that no settings were changed or interfered with and no other software was installed around this time either. Any suggestions or solutions would be appreciated. Richard Goodchild. |
My System Specs |
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11-10-2008
| #2 (permalink) |
| | Re: VPN connection on Windows Vista no longer works. Is there a 3rd party security software on the Vista? Can you telnet VPN server 1723? -- Bob Lin, MS-MVP, MCSE & CNE Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com "Richard Goodchild" <RichardGoodchild@xxxxxx> wrote in message news:1E1244A7-BD1A-425B-8B9E-9D9ED39CF260@xxxxxx Quote: > Hello, > > One of our remote users running Vista Home Premium has had a VPN > connection > to our office for several months, working with no issues whatsoever. > > However, recently (within the last month) this VPN connection has stopped > working: that is to say the connection attempt times out and the user gets > an > error message to say that it has failed. Also, our router does not record > any > attempt made by the user's PC to connect to our network - it's almost as > if > the Vista PC doesn't even try to connect. > > We have tried connecting via VPN on another Vista Home Premium machine and > this works. We have tried connecting using the username and password of > the > user on a different PC, which also works. The user has also successfully > connected via his ISP to the company network using another PC which he has > and which runs Windows 2000. We have tried deleting and re-creating the > VPN > connection and this makes no difference either. > > Are there any recently-released Vista updates that could potentially have > caused this problem? The baffling thing is that the VPN worked happily > for > months and then overnight stopped working, despite the fact that no > settings > were changed or interfered with and no other software was installed around > this time either. Any suggestions or solutions would be appreciated. > > Richard Goodchild. |
| My System Specs |
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11-10-2008
| #3 (permalink) |
| | Re: VPN connection on Windows Vista no longer works. Bob, I think the user has something called Wincare on the machine, which I believe has some Firewall functionality. However, this has always been on the machine and the settings have not been altered. Sorry to appear stupid, but could you tell me how to find out if I can telnet VPN server 1723? Thanks. "Robert L. (MS-MVP)" wrote: Quote: > Is there a 3rd party security software on the Vista? Can you telnet VPN > server 1723? > > -- > Bob Lin, MS-MVP, MCSE & CNE > Networking, Internet, Routing, VPN Troubleshooting on > http://www.ChicagoTech.net > How to Setup Windows, Network, VPN & Remote Access on > http://www.HowToNetworking.com > "Richard Goodchild" <RichardGoodchild@xxxxxx> wrote in > message news:1E1244A7-BD1A-425B-8B9E-9D9ED39CF260@xxxxxx Quote: > > Hello, > > > > One of our remote users running Vista Home Premium has had a VPN > > connection > > to our office for several months, working with no issues whatsoever. > > > > However, recently (within the last month) this VPN connection has stopped > > working: that is to say the connection attempt times out and the user gets > > an > > error message to say that it has failed. Also, our router does not record > > any > > attempt made by the user's PC to connect to our network - it's almost as > > if > > the Vista PC doesn't even try to connect. > > > > We have tried connecting via VPN on another Vista Home Premium machine and > > this works. We have tried connecting using the username and password of > > the > > user on a different PC, which also works. The user has also successfully > > connected via his ISP to the company network using another PC which he has > > and which runs Windows 2000. We have tried deleting and re-creating the > > VPN > > connection and this makes no difference either. > > > > Are there any recently-released Vista updates that could potentially have > > caused this problem? The baffling thing is that the VPN worked happily > > for > > months and then overnight stopped working, despite the fact that no > > settings > > were changed or interfered with and no other software was installed around > > this time either. Any suggestions or solutions would be appreciated. > > > > Richard Goodchild. > |
| My System Specs |
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11-10-2008
| #4 (permalink) |
| | Re: VPN connection on Windows Vista no longer works. Sorry, i was mistaken: the security software on there is Windows Live 1-Care. "Robert L. (MS-MVP)" wrote: Quote: > Is there a 3rd party security software on the Vista? Can you telnet VPN > server 1723? > > -- > Bob Lin, MS-MVP, MCSE & CNE > Networking, Internet, Routing, VPN Troubleshooting on > http://www.ChicagoTech.net > How to Setup Windows, Network, VPN & Remote Access on > http://www.HowToNetworking.com > "Richard Goodchild" <RichardGoodchild@xxxxxx> wrote in > message news:1E1244A7-BD1A-425B-8B9E-9D9ED39CF260@xxxxxx Quote: > > Hello, > > > > One of our remote users running Vista Home Premium has had a VPN > > connection > > to our office for several months, working with no issues whatsoever. > > > > However, recently (within the last month) this VPN connection has stopped > > working: that is to say the connection attempt times out and the user gets > > an > > error message to say that it has failed. Also, our router does not record > > any > > attempt made by the user's PC to connect to our network - it's almost as > > if > > the Vista PC doesn't even try to connect. > > > > We have tried connecting via VPN on another Vista Home Premium machine and > > this works. We have tried connecting using the username and password of > > the > > user on a different PC, which also works. The user has also successfully > > connected via his ISP to the company network using another PC which he has > > and which runs Windows 2000. We have tried deleting and re-creating the > > VPN > > connection and this makes no difference either. > > > > Are there any recently-released Vista updates that could potentially have > > caused this problem? The baffling thing is that the VPN worked happily > > for > > months and then overnight stopped working, despite the fact that no > > settings > > were changed or interfered with and no other software was installed around > > this time either. Any suggestions or solutions would be appreciated. > > > > Richard Goodchild. > |
| My System Specs |
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