Windows Vista Forums

VPN: error 828 and high cpu load

  1. #1


    Jetze Mellema \(MS MVP\) Guest

    VPN: error 828 and high cpu load

    Hello,

    I just upgraded from Windows XP to Vista Ultimate. Unfortunately I have 2
    network related problems.

    1. When I want to start Connect To from the Start menu the cpu load goes
    high for several minutes, this is caused by the process rundll32.dll. After
    a couple of minutes the Connect to a network screen appears.

    2. My excisting VPN connections are preserved but none is working, the error
    in the even log is: "The user DOMAIN\John dialed a connection named
    Conectionname which has terminated. The reason code returned on termination
    is 828."

    What I already tried:
    - uninstall Cisco VPN client
    - reboot
    - Windows Firewall disable
    - maka a new connection
    - Diagnose the problem: no problem found

    Any ideas?
    --
    Met vriendelijke groet,

    Jetze Mellema
    http://www.mellema.net/homecomputers




      My System SpecsSystem Spec

  2. #2


    Dinesh Agarwal Guest

    Re: error 828 and high cpu load

    Hi Jetze,
    Error 828 is ERROR_IDLE_TIMEOUT [The connection was terminated
    because of idle timeout.]. Now the timeout can happen at different stage of
    a connection and I would need Ras Logs to identify where exactly
    is the issue. Can you provide me with Ras logs - steps being:
    - From elevated command prompt, run:
    - netsh ras set tracing * en
    - repro your scenario
    - netsh ras set tracing * dis
    - collect the logs at %SystemRoot%\tracing, zip
    it and send it to me

    -Dinesh.

    [This posting is provided "AS IS" with no warranties, and confers no
    rights.]


    "Jetze Mellema (MS MVP)" <stoppen@hotmail.com> wrote in message
    news1D10016-AD05-4212-BAB1-942A6DFE9ADF@microsoft.com...
    > Hello,
    >
    > I just upgraded from Windows XP to Vista Ultimate. Unfortunately I have 2
    > network related problems.
    >
    > 1. When I want to start Connect To from the Start menu the cpu load goes
    > high for several minutes, this is caused by the process rundll32.dll.
    > After a couple of minutes the Connect to a network screen appears.
    >
    > 2. My excisting VPN connections are preserved but none is working, the
    > error in the even log is: "The user DOMAIN\John dialed a connection named
    > Conectionname which has terminated. The reason code returned on
    > termination is 828."
    >
    > What I already tried:
    > - uninstall Cisco VPN client
    > - reboot
    > - Windows Firewall disable
    > - maka a new connection
    > - Diagnose the problem: no problem found
    >
    > Any ideas?
    > --
    > Met vriendelijke groet,
    >
    > Jetze Mellema
    > http://www.mellema.net/homecomputers



      My System SpecsSystem Spec

  3. #3


    Ryan Guest

    Also having error 828 when using vpn on vista

    Hi Dinesh,

    I see your response. I am having the same problem at the moment when trying to connect to a vpn from my vista machine.

    Has this issue been resolved yet?
    I have the zipped log files as you requested from Jetze, can I send them to you?

    Thanks
    Ryan


    EggHeadCafe.com - .NET Developer Portal of Choice
    http://www.eggheadcafe.com

      My System SpecsSystem Spec

  4. #4


    Dinesh Agarwal Guest

    Re: Also having error 828 when using vpn on vista

    Hi Ryan, please send me the zipped log files.

    Thanks,
    Dinesh.
    [This posting is provided "AS IS" with no warranties, and confers no
    rights.]

    "Ryan" wrote in message news:20071832622ryancrawcour@gmail.com...
    > Hi Dinesh,
    >
    > I see your response. I am having the same problem at the moment when
    > trying to connect to a vpn from my vista machine.
    >
    > Has this issue been resolved yet?
    > I have the zipped log files as you requested from Jetze, can I send them
    > to you?
    >
    > Thanks
    > Ryan
    >
    >
    > EggHeadCafe.com - .NET Developer Portal of Choice
    > http://www.eggheadcafe.com



      My System SpecsSystem Spec

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